Reviews

This profile includes reviews for Sedgwick CMS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sedgwick CMS has 24 locations, listed below.

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  Sedgwick CMS

  1100 Ridgeway Loop Rd Ste 200 Memphis, TN 38120-4057

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  CompManagement, a Sedgwick CMS Company

  PO Box 884 Dublin, OH 43017

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  Sedgwick Claims Management

  1800 Bayberry Court # 200 Richmond, VA 23226

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  Sedgwick Claims Management Services, Inc

  3030 N Rocky Point Dr W STE 530 Rocky Point, FL 33607

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  Sedgwick Claims Management Services Inc

  7400 E Orchard Rd Ste 4015 Greenwood Village, CO 80111

Review Details

• Review fromAlec N

  Date: 06/10/2025

  1 star
  They are scam artists. They were the ones handling our total loss claim for an accident that their insured driver was at fault for. They first left us for 3 weeks without a rental car. Then once they got to appraising the car, they were less than half the actual cost to fix the vehicle. Then they only paid us out for $6,000 less than what it would cost to buy our car again in similar condition and mileage. On top of that, they took away our rental car an entire month before we got paid out for the vehicle so we were forced to tarnish our savings to buy another vehicle before we got our money from the total loss. The people we had to work with were very rude and did everything in their power to make sure that they could scam us out of as much money as possible. I highly recommended getting a lawyer **** if you ever have to deal with them. We have 2 young children in car seats and they tried to give a small rental car that couldn't fit car seats so we were forced to pay extra to get a car that was the same size as what we had. They refused to pay for the extra cost difference which I know is illegal because they are required to get you a comparable rental car. The absolute worst experience that I have ever had in my life and Sedgwick is the worst company and people that I have ever been in contact with.

• Review fromSheryl S

  Date: 06/06/2025

  1 star
  Unable to reach anyone in this company. The adjusters do not answer or return ph calls or respond to emails.

• Review fromPaul M

  Date: 06/04/2025

  1 star
  Worst company ever, zero customer service, zero responsibility. In my opinion it is a scam worthy of an investigation by the Insurance Commissioner.

• Review fromMARK G

  Date: 05/29/2025

  1 star
  I have been in the *** / 911 First Responders program for close to 20 years and have been receiving medical benefits for several diagnosed illness related to the *** 911 events. After retiring in 2018, I moved to ******* and transferred over to the national program that the *** Sedgwick Company has been managing. Unfortunately *** Sedgwick has stopped paying the claims for my services and I have not had any services for the past several months. I've contacted them several times to resolve the problem but they are refusing to give me any answers or pay the services. I am seeking your assistance in resolving this matter. Thank you,**** *****

• Review fromAlyssa R

  Date: 05/19/2025

  1 star
  I wish I could make this 0 stars. I got hit by an ****************** disaster relief van 2 months ago and this entire process has just been horrendous. I really couldn't have picked a worse insurance company to have to deal with. I had to get my own insurance involved even though I was parked & not even in the car at the time. I'm now paying for sedgwick's utter neglect and lack of communication/customer service from multiple unanswered voicemails and emails. ***** this company at all costs!! Just **** it up, go through your own insurance and save yourself the headache. It's no surprise that *** uses the worst insurance known to man.

• Review fromkenniesha h

  Date: 05/18/2025

  1 star
  This is my first time filing a complaint with Sedgwick and seeing service through this department. I reached out to my case manager multiple times regarding concern of timesheets being unlocked. However, I never experience someone so rude that holds the title they do. Pay period ended this past week and my time isn't reported when I did everything on my end to get issue resolved in timely matter. Called Sedgwick multiple times and my supervisor did the same however issue still not resolved. I will be reaching out 5/19/25 to speak to a manager over the case manager. I think its unfair to employees/individuals that is seeking help/assistance but get misinformed, mistreated and this company is suppose to help. Without agents applying for **** etc there will be no Sedgwick you need people to continue an establishment. I think this company is very unprofessional and a waste of a lot of employees time. It can be helpful however if you get the wrong manager thats not helpful for your case it can cause a lot of frustration and depression. I'm very disappointed that this is the company I have to go through when it comes to a leave of absence. Locking timesheets is unacceptable and very unacceptable when an agent done their part and nothing still havent got resolved.

• Review fromBrendan B

  Date: 04/30/2025

  1 star
  This company is the worst to deal with, a lot of smoking mirrors.They do not return your calls or emails, barely bother to communicate.I filed a claim due to property damage to my house costing me thousands of dollars.I provided all documents and even photos of evidence of the rotorcause and waited patiently for 4 months to have my claim denied with a 1 sentence explanation. I also suspect that they had random people do secretly do surveillance at my property (of course I cant prove it), which is just weird to do.I have nothing to hide and would have gladly schedule any type of inspection/investigation to discuss the damage. But they refuse to return any calls/emails.I dont understand how companies like this still have exist today, they seem to try to just ignore you, so it ends up being not much you can do.They provide you with the (so called) fancy web site to provide chat and account information, Smoking mirrors. I make web apps and its total BS.I am not surprised to see people opening lawsuits against this company in the news.Horrible company to deal with in my opinion.

• Review fromJermey H

  Date: 03/27/2025

  1 star
  Okay this has got to be a joke! And it's not funny at all. I was forced to use this company due to my employer business decisions. I know this will sound crazy bit I wish I were dealing with EDD directly. For your sake i hope you dont have to use this company if you do and your examiner is ****** K, well then sorry for your luck you drew the small straw. This is just one incident I've had to deal with, my shot term disability is due to end on the 28th my doctor submitted the proper paperwork on the 21st and here we are on the 27th and the file haven't even been opened or read. This is after I've called in the last 2 days and was told it would be taken care of in 2-3 days. Still no return call still no help just disgusting

• Review fromwesley M

  Date: 03/27/2025

  1 star
  I had a frustrating experience with ****** *******, a claims adjuster for Sedgwick based in ********, handling my property damage claim after a tree fell on my truck at ********* at *********** Apartments in *************, **. ****** works remotely and, based on my interaction, seems to make snap decisions without proper investigation. She called me once for what felt like a 1-2 minute conversationbarely enough time to explain my sidewhile my son was throwing up in the background. Instead of showing any patience or understanding, she rushed me off the phone, clearly uninterested in hearing me out.After that, she was impossible to reachI left multiple messages she never returned. Her denial of my claim came shortly after, claiming it was an act of nature, despite photos I sent showing the trees poor condition and evidence of prior incidents. Its clear she didnt bother to visit the site (being remote in ********) or dig into the leasing agencys maintenance history. Im a parent dealing with a sick kid and a wrecked truck, and her dismissive attitudebasing a decision on a rushed callfelt unprofessional and unfair. Sedgwick should train their remote adjusters like ****** to at least listen and investigate properly, not just push people off the phone and deny claims without care. Avoid her if you canmy experience was a nightmare.

• Review fromRebecca J

  Date: 03/18/2025

  1 star
  We have noticed significant challenges in communication, including delayed responses and limited availability outside of standard business hours (after 5 PM EST). Unfortunately, return calls are not typically received within 24 hours, and resolution often requires escalating the matter through the chain of command.Additionally, it was concerning to learn about a case manager change from our own employee, especially when we had received conflicting information from Sedgwick just two days prior. This lack of proactive communication is particularly disappointing, as it directly impacts the support and care provided to employees during critical times. We strongly encourage improved transparency and responsiveness to ensure a more effective partnership.