Reviews

This profile includes reviews for Sedgwick CMS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sedgwick CMS has 24 locations, listed below.

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  Sedgwick CMS

  1100 Ridgeway Loop Rd Ste 200 Memphis, TN 38120-4057

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  CompManagement, a Sedgwick CMS Company

  5555 Glendon Ct Dublin, OH 43016

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  Sedgwick CMS

  PO Box 105166 Atlanta, GA 30348

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  Sedgwick CMS

  P.O. Box 190670 Atlanta, GA 31119

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  Sedgwick CMS

  3700 Crestwood Pkwy Nw # 600 Duluth, GA 30096

Review Details

• Review fromJessika M

  Date: 03/09/2025

  1 star
  Sedgwick Claims Management is the most infuriating, incompetent, and morally bankrupt company I have ever had the misfortune of dealing with. If youre here reading reviews, let me save you some time: run. Run far, run fast, and pray you never have to deal with these useless, deceitful, and shameless frauds. In November, one of the drivers insured under a company Sedgwick manages slammed into me and totaled my car. I was lucky to walk away with my life. And you would think, after something that severe, that Sedgwick would at least do the bare minimum and handle my claim with some level of urgency and human decency. ****. For six months, I have called, left messages, sent emails - nothing. Radio silence. They have not returned a single call. Not one. Instead of doing their **** job, they have been twiddling their thumbs, and hoping Ill just go away. And then they had the audacity to close my claim due to "non-response." You ignored me for half a year. Now, because of your blatant incompetence Im left to deal with the wreckage of my life while you all sit around cashing paychecks for doing absolutely nothing. Lets be clear: Sedgwick doesnt care about victims. They dont care about fairness, responsibility or doing whats right. They care about protecting their bottom line and s******* over people like me who were hurt. This isnt just incompetence. This is deliberate, calculated negligence. This is Sedgwick knowingly and willfully denying victims their rightful claims while hiding behind bureaucracy, ignoring calls, and closing claims on a technicality they themselves manufactured. When dealing with this company: document everything. Lawyer up. Go after them like your life depends on itbecause they clearly dont care if you live or die. Sedgwick, you are shameless, corrupt, and an absolute disgrace. I hope every single person reading this review takes their business elsewhere, exposes you for what you are, and holds you accountable.

• Review fromSara G

  Date: 02/21/2025

  1 star
  They continue to deny my mental health claim stating insufficient evidence. Even though I was sexually harassed at my place of employment until I had a nervous breakdown. My mental status has been on a steady decline from trying to fight with them in this mind frame and the fact that their denial made me lose my job. I've sent in everything I have and everything my doctors have. And they still say insufficient evidence. I suffer from Bipolar 1, PTSD, Generalized Anxiety, and Social Anxiety. I can't open the door, my mail, talk on the phone, or leave my house when I'm having an episode. I feel that they use this against you to deny your claim. I want my job back.

• Review fromMichelle S

  Date: 01/16/2025

  1 star
  Terrible customer service. They are rude, unempathetic and unorganized. They have been asking for the physicians report from my surgery for the past 2 1/2 weeks. We have verified the fax number and my claim number several times, ************** has faxed this to them no less than 4 times and yet they still claim as of today that they do not have it and if it isn't in by the 19th, my claim will be denied. The 19th is a Sunday, the 20th a government holiday. I was not paid yesterday because of all this. When I called the Sedgwick office, I was advised that my claims administrator was too busy to talk and that they would send a request for call back within 48 hours - 48 hours?? seriously? He called back after about ****************************************** to do is go to to the *********** take a picture of the physicians statement with my phone and email to him. Ya right, I am in a boot from surgery on crutches and a scooter. I am already back to work so will need to take time off of work to do this as well since the office closes at the same time I get off. they are also not available on Fridays due to being in surgery and are closed on Monday for the holiday, so guess what. It won't be to them by the 19th and they will deny me and then tell me I have to start over! I have no choice but to use Sedgwick as this is who my employer uses for all ****'s, ********, ***'s etc. I have put in a formal complaint with my HR team. They really need to change companies.

• Review fromDavina B

  Date: 01/13/2025

  1 star
  Worst service with 3 different employees!A claim was ***orted on December 19, 2024. I was told a claims agent would contact me within 3 days, and no one did. Jan 8, 2025 I received a text message from the Sedgwick Team, Survey Monkey asking for my participation regarding my claim handling experience.I followed up with my claim with **********, and then left a message with Sedgwick on Jan 5, 2025 at 2:42 pm MST. ********* ****** called me a couple days later, who's the 1 that closed the claim. My tenant placed the ** order reg. the claim, that she called. While I'm the Landlord, the one who ***orted the claim, and provided my contact info, and wasn't contacted. With that clarified, we ended our call, her stating she'll email me, for me to respond with the documentation we discussed. She did not email me. I was left with no way to send her the documentation we discussed.Jan 11, 2025 I called Sedgwick at 8:22 am MST and spoke to a female customer service **** that I explained what was going on. In the midst of talking, she interrupts me. I called her out on it and told her I was still talking and how can she help me, if she doesn't listen to give appropriate information. WHILE I'M STILL talking, she doesn't stop, and continues her speech, talking over me.Jan 13, 2025 I called ********* ******** direct line at 9:10 am MST and her number was redirected to customer service, where I spoke to a female customer service *** and was told she's not in the office today. I explained that I was supposed to get an email from ********* and didn't. The ** *** said she can provide me with it, which works too. HOWEVER, I also mentioned I'd like to ***ort a complaint to her manager, and the ****** said I can't since the claim was closed on Jan 8, 2025. I told her that's wrong, it's still open, and that's what my complaint was about. At that point, she said "Have a nice day" and hung up on me. I was left with no email, and no recourse to file a complaint.The worst service ever!

• Review fromEmma O

  Date: 01/07/2025

  1 star
  I can't think of a single good thing to say about Sedgwick. Worst customer service. No way to contact a representative if needed. No contact for weeks at a time while waiting on checks to support myself and pay bills. Employees always seem annoyed to have to talk to me, and one of them even yelled at me over the phone. I was told I would receive my first check, already a month late, a week before Christmas. Didn't receive until a week after.Don't ever use Sedgwick. They should be shut down.

• Review fromZakeenah S

  Date: 12/26/2024

  1 star
  This company refuses to honor my claim to pay for the damages to my vehicle even though the driver they ensure hit my vehicle and fled the scene of an accident.

• Review fromjeffrey l

  Date: 12/17/2024

  1 star
  PLEASE, PLEASE, PLEASE, don't use this company if you can avoid it. I have been working for a fortune 500 company for 6 years and have had to deal with sedgwick a couple of times...with them, it is apparent the left hand doesn't know what the right is doing. This company should be out of business the way they operate...If there is a mistake with your paperwork, they deny your claim instead of giving you time to rectify the situation. Every time I have had to deal with this company it has been heartache and headaches.....AVOID THIS ***************

• Review fromSara W

  Date: 12/11/2024

  1 star
  We had a very disappointing experience. Our van was hit by a commercial vehicle that was covered by Sedgwick. It was difficult initially to even get ahold of anyone there. Eventually we were able to make contact (2 weeks?) and it was an absolute mess. They were dishonest and said they appraised my vehicle (I had it with me the whole time and it was never appraised) but couldn’t name by who or when the appraisal happened. Obviously it never was as I was driving my totaled vehicle around town for MONTHS because of how long this process took. While on the phone, I was told she was looking at photos of the inside of my van (Honda odyssey). I asked her to email me the pictures. They were photos of a trashed Toyota sedan…. They only offered me $7600 to replace my van and I sent them pages and pages of comps. They said almost every singe comp was unable to be used even though I followed their instructions exactly. The ones they could use did not change my offer because they use an undisclosed formula to calculate the value and each comp was weighted differently. It was so frustrating. I finally listened to advice of friends and went through my own insurance company (I had worried the subrogation process would be a mess). My insurance company first offered me over $10K for my van, but after they looked at it they fixed it literally in 2-3 days. So Sedgwick could have fixed it initially, or if not should have obviously paid more for the totaled vehicle. They were dishonest and responded SO slowly, sometimes took two weeks to hear back. The only positive is that they didn’t give my insurance company a difficult time in subrogation process. They were probably glad to see they had to spend less than their initial measly offering since the van was fixed at a lower cost. The whole thing was SUCH a headache!!!

• Review fromMatthew A

  Date: 11/29/2024

  1 star
  I intended to have surgery in November 2024 and opened a LOA claim, however, I had to postpone my surgery until 2025. I reported o Sedgwick on ***** at 10:30 AM ET that I would not be taking the leave. The representative told me that she would cancel the claim. No other instuctions were provided to me to do anything else. This cancelation was not communicated to my employer and as a result, my 11/29 paycheck is short by over 1k. I called my HR and they told me Sedgwick needed to take action on their part to resolve. I called Sedgwick, however they are closed on 11/29 and no one is in the office until 12/03 to even address. There is no indication on their website or phone VRU that they are not in the office on *****. They representatves I spoke to was unable to assist me with anything other than an existing claim. If I could have left no stars instead of one, I would have.

• Review fromPourya S

  Date: 11/22/2024

  1 star
  It takes forever for them to process a claim. It has been two months and I have not received an answer.When I told the adjuster that I want to have my own contractor to do the repairs, they started for finding a reason to reject the claim and yet I do not what would happen.First, their partner contractor came and visited my home. they were ready ro perform the repairs.However, when I told I want to have my own contractor, the cat and mouse game started.Stay away from this company as well as *************** and ***************