Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 9,477 total complaints in the last 3 years.
- 3,730 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We appreciate the credit back and **** adjustment.
Sincerely,
*****************************
Business Response
Date: 08/12/2022
Dear *****************************:
This is in response to your recent inquiry addressed to the Better Business Bureau.
The freight charges of $369.54 are valid charges based on the weight and dimensions for the shipment traveling on package tracking number ************. Oversize charges were assessed due to the dimensions of the shipment. Dimensional weight rating is a pricing procedure used to calculate rates based on package size, or volume, rather than on the actual weight. The concept of dimensional weight has been adopted by the transportation industry worldwide as a uniform means of establishing a minimum charge for the cubic space a shipment occupies.
As a goodwill gesture, credit of $197.83 has been applied to the shipment and the **** reflects the original amount of $171.71.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedExInitial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better Business Bureau:
here are all the illegal invoices with tracking numbers Fed Ex requested as attachments
Business Response
Date: 08/26/2022
Dear ***********************:
Your report to the Better Business Bureau was received.
Our research is currently in progress, and once additional information becomes available, you will be contacted.
We appreciate your patience while we work to resolve this.
FedExCustomer Answer
Date: 08/27/2022
Complaint: 17659066
I am rejecting this response because ****** of Fed Ex promised to try andget us a refund of $187.81 by 8/31/22 pursuant to her phone call to us last week
Sincerely,
***********************Business Response
Date: 09/08/2022
Dear ******************,
Your report to the Better Business Bureau was received.After further review, these charges are accurate and due in full. No additional adjustments will be approved when requesting a credit due to the recipient's information not being provided on the FedEx invoice. Alternative shipping label options have been provided to you,and they would capture the recipient's information. If you continue to use the FedEx Ground barcodes without submitting an electronic shipping manifest to FedEx, you are responsible for capturing your recipient's information.
According to the FedEx Ground Tariff:
Invoice Adjustments/Overcharges
2. Default Billing. Senders are responsible for (i) accurately entering shipment information in any electronic shipping device and (ii) providing original shipping labels with a unique tracking number for each package in a shipment. Because the number of packages and weight per package are critical to our ability to correctly invoice, any omission or incorrect entry, or unavailable information or documentation, will result in a billing based on our estimate of the number of packages transported and either the standard dimensional factor at the time of billing or a standard "default" weight-per-package estimate determined at our sole discretion.
We value the trust our customers place in us, and we certainly regret any inconvenience you have encountered.
Respectfully,
FedExCustomer Answer
Date: 09/08/2022
Complaint: 17659066
I am rejecting this response because their statements are false and the charges are not vaild
Sincerely,
***********************Initial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 17658961
I am rejecting this response because: see attached
Sincerely,
***************************month and never had trouble before. I have went to the U.S. ************** as of lately. I never knew that I would have this much trouble getting my money back. It&#**;s like I&#**;m accused of doing wrong. The telephone number is ***********************. She wasn&#**;t trying to solve my issue. Please advise me.Business Response
Date: 08/05/2022
Dear **********************,
Your report to the Better Business Bureau regarding tracking number ************ was received.The freight charges for this shipment was refunded on May 11th to your original payment method as a gesture of goodwill.
Regards,
********
FedExBusiness Response
Date: 10/05/2022
Dear **********************:
Your report to the Better Business Bureau regarding tracking number 287879443029 was received. We regret any inconvenience you experienced as a result of this situation.
After further research, our records indicate your package was delivered on December 22, 2021 at 1:13 p.m. If the shipment has not been located, you can initiate a claim for this shipment. For more information, please refer to: http://www.fedex.com/us/fcl/pckgenvlp/online-claims/index.html.
Thank you for your patience in this matter and for shipping with FedEx.
FedExCustomer Answer
Date: 10/26/2022
Complaint: 17658961
I am rejecting this response because: see attachment
Sincerely,
***************************Business Response
Date: 11/10/2022
Dear **********************:
Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.
After further research, our records indicate your package was delivered on December 22, 2021 at 1:13 p.m. If the shipment has not been located, you can initiate a claim for this shipment. For more information, please refer to: http://www.fedex.com/us/fcl/pckgenvlp/online-claims/index.html.
Thank you for your patience in this matter and for shipping with FedEx.
FedExInitial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $63.90 to have a letter overnighted. Initiated on Saturday July 2, 2022 for arrival of July 5 (weekend plus holiday) terms accepted. Not delivered NOR even attempted on July 5, 6, or 7 - delivered on July 8. Costly fall-out due to vital documents to meet deadline not being delivered when promised/paid for; was told after numerous phone calls (long wait times, hang **** etc) that a credit could not be issued until an invoice had been created; many more phone calls, finally an invoice, credit requested; called to follow up on credit and then was told that the package was attempted (a lie), therefore, they could not issue a credit; I asked to speak to a supervisor, told no, then told, ok, I'll expedite the call, only to be transfered to a "survey" and then hung up on. I would like to be compensated the $63.90 for my late package, PLUS an apology and compensation for the intentional emotional and financial distress Fed-ex has caused me and my family. Time out of my life, extra fees as a result of the late arrival of documents and the the costBusiness Response
Date: 08/19/2022
Dear ***************,
Your report to the Better Business Bureau regarding tracking number 593543857260 was received.
Our research is currently in progress, and once the shipper responds, you will be contacted. We appreciate your patience while we work to resolve this.
FedExInitial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with my vendor in *****. I have received packages prior to this incident. My package was shipped from ***** to ****** and then to *******. It was scanned at ******* on July 19,2022 with a delivery set for July 20 by430pm. Today is August 2,2022 and I have not received my package. I missed out on sales at a trade fair. I was contacted on July 29 by ***************************** of FedEx stating that my package was missing andI needed to describe the boxing details so that it could be found and the shipper was going to be contacted about a description of the package. The tracking details shows the dimensions and weight of the package. My shipper should not have to submit pictures of my purchases for FedEx negligence!! Only FedEx Employees have handled my package since it was shipped. I have received different stories from customer service representatives from FedEx concerning the date of my delivery and the location of my package. The retail value is $3750.Business Response
Date: 08/25/2022
Dear: *********************************- Cola:
Our records for tracking number ************ was sent over to our critical package recovery facility. As you were aware the search was on going and arrangements were made to deliver the shipment to you once located. I am showing that it was located and delivered under the original tracking number ************ and delivered on August ******* at 11:36 AM.
We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. On behalf of FedEx, I offer our sincerest regrets to you and all involved parties for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably.
Respectfully,
FedExInitial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because:Firstly, something I’m unable to understand that how come this bag got misplaced even after it was recovered and picked up. I would consider it stolen then.
Secondly, since you mention that claim was “already paid” which to my surprise I haven’t got yet, waiting for more than 2 months. May I know the details how was it paid? If cheque, then which address it was went to?
Sincerely,
****** ******Business Response
Date: 08/03/2022
Dear ****** ******
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************ ofwhich has no update since June 18, 2022, and a claim was paid. Tracking number ************ has no update since June 14, 2022, and a claim is opened.
The maximum limit of liability is $100 + shipping if no declared value. We suggest you contact the shipper (account holder) for additional information.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExBusiness Response
Date: 08/29/2022
Dear ****** ******
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************ of
which has no update since June 18, 2022. A claim was paid for maximum limit of liability when there is no declared value plus shipping charges on June 29, 2022.Per our conversation, we have been unable to locate this package although numerous searches have been conducted.
If no additional information appears this matter will be considered resolved since claim has been paid.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving
you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a phone from ****** Store and they chose Fedex for shipping. I paid for expedited shipping and ****** refuses to give me a refund for the shipping part. My package was supposed to be delivered last Friday by 8pm. It is now Monday morning and my package is delayed. It hasn't even left the origin city. I can't keep taking day after day off to wait at home for a package I have to sign for. Fedex can't tell me where or why my package is late and delayed. Fedex is straight garbage. I will *** if I have to .Tracking number# ************Business Response
Date: 08/16/2022
Dear *************************,
Your report to the Better Business Bureau regarding tracking number ************ was received.? ?
Our records indicate that your shipment was delayed while being processed at our sorting facility. ?Tracking data reflects that the shipment was delivered August 2, 2022, at 2:05 p.m.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. ?
RespectfullyFedEx
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