Business Profile

Mailing Services

FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,190 total complaints in the last 3 years.
4,748 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/12/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good Morning: I had dropped off my package at the FedEx facility in ********* (**********) on June 7, 2025. It was expected to be delivered to its destined address on June 9, 2025. The tracking number of my package is ************.The tracker shows that since June 9, 2025, my package is stuck at a FedEx facility in *************. I am concerned if my package has been lost or misplaced in ********** package contains my mother's original passport and several other confidential documents for a very time-sensitive application to the Indian Consulate. If my package is misplaced, my mother will be put to a lot of hardship and will lose the time window within which she intends to travel overseas. We will also have to apply for a new passport. We will also have to start the application again for my mother, which would put us to a lot of inconvenience and constrain us to incur additional costs for the new application process.I have tried to contact FedEx, but have received no input. Please help us locate my FedEx package and please deliver it to its intended recipient address at the earliest.Thank you.*********
Customer Answer
Date: 06/13/2025
Good Morning: I was just notified by the recipient of my package that they have received the shipment today morning. The FedEx tracker, as I write to you, is still not updated, which is why the confusion with regards to the delay and misplacement started.
******************************************************************************************************************************
Since my package finally got delivered today morning, please consider my BBB complaint closed. Thank you so much for your intervention.
Kind Regards,
*********
Customer Answer
Date: 06/13/2025

Date Sent: 6/13/2025 12:09:11 PM
Good Morning: I was just notified by the recipient of my package that they have received the shipment today morning. The FedEx tracker, as I write to you, is still not updated, which is why the confusion with regards to the delay and misplacement started.
******************************************************************************************************************************
Since my package finally got delivered today morning, please consider my BBB complaint closed. Thank you so much for your intervention.
Kind Regards,
*********
Initial Complaint
Date:06/10/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for overnight delivery (Tracking #: ************) scheduled to arrive on 2025-06-10 by 8:00 p.m. I was home all day. At 2:34 p.m., tracking updated to Delivery exception: Customer not available or business closed which is false. I immediately called customer service, updated my buzz code (as they requested), and requested re-attempt the same day.Despite this, the package was never redelivered. Instead, the status falsely updated to delivered at 3:13 p.m. with a proof of delivery showing it was signed by someone I do not recognize. No package was at my buildings mailroom. Later, I received a system call saying the package was available for pickup a location I never authorized.I then found a FedEx sticker in my buildings mailroom, which proves the driver had access to the building. The package was not signature-required and could have been left in the mailroom like all other packages. Instead, FedEx chose to avoid completing delivery and provided misleading status updates.This misrepresentation cost me time, caused unnecessary frustration, and invalidated the overnight shipping I paid for. I am requesting:1. A full refund of the shipping cost 2. An explanation of how and why the delivery status was falsified 3. Assurance this case is being reviewed for potential misconduct
Business Response
Date: 06/12/2025
Dear Yaxuan Zhang:

This is in response to your inquiry addressed to the Better Business Bureau.

We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling on FedEx tracking number 289523488151. The delivery commitment for FedEx Standard Overnight shipment to a residential address is next business day by 8 p.m.
Our records indicate one delivery attempt was made at 2:34 p.m., this was placed on hold at 3:36 p.m., and a support ticket was opened on June 10, 2025 at 5:45 p.m. to provide a buzz code as well as to request a reattempt. This shipment was picked up at 10:48 a.m. on June 11, 2025. Local Management has been advised of your concerns and will perform an internal review.
Because your financial arrangements are with the shipper, please contact them for further assistance regarding reimbursement or replacement.

On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully,
FedEx
Customer Answer
Date: 06/12/2025

Complaint: 23452715

I am rejecting this response because:
1. Missing explanation of why delivery was not attempted
FedEx left a delivery notice in the building mailroom, confirming the driver had access to the premises. Since the package was not signature-required, the driver could have completed the delivery. Instead, no delivery was made, and the package was redirected to a pickup location without notice or authorization. If required, I can provide building video footage showing the driver entering the building and placing the notice.

2. Timeline in FedExs system is inaccurate
FedExs internal records do not align with my documented interactions. I contacted customer service three times on June 10. During the first two calls at 2:38 p.m. PT and 3:11 p.m. PT, I provided my buzz code, and was told each time that a same-day reattempt request was sent to the driver.

Despite this, your system shows no such update until 5:45 p.m., after the shipment had already been marked as delivered at 3:13 p.m. PT. This indicates either the representatives did not submit the requests as stated, or the system failed to capture or act on them in time.

In both cases, FedEx did not reflect or act on timely delivery instructions, and the package was falsely reported as delivered.

3. Improper shift of responsibility
I did not authorize FedEx to redirect my package to a third-party pickup location. This decision was made without my knowledge or consent.

This is a delivery service failure by FedEx, not a shipper issue. The shipper had no control over how FedEx handled the delivery or tracking updates. Responsibility rests solely with FedEx, and I should not be referred back to the shipper for a resolution.
Sincerely,

Yaxuan Zhang
Business Response
Date: 06/13/2025
Dear Yaxuan Zhang:

This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 289523488151.
We value this feedback for improvements and thank you for bringing it to our attention. Our records show this shipment was picked up at 10:48 a.m. on June 11, 2025. Because your financial arrangements are with the shipper, please contact them for further assistance regarding reimbursement.

On behalf of FedEx, we regret any inconvenience you were caused.

Respectfully,

FedEx
Customer Answer
Date: 06/13/2025

Complaint: 23452715

I am rejecting this response because:
FedEx has not addressed any of the questions or requests I raised. Repeating that the package was picked up does not resolve the issue. I had to retrieve the package myself due to FedExs failure to complete the delivery - that does not constitute fulfillment of service.
This is not a case of customer feedback," but a complaint about a failed delivery, false tracking updates, and lack of accountability.

Sincerely,

Yaxuan Zhang
Initial Complaint
Date:06/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- Transaction took place on 6/3/2025. - Shipping cost of approx. $13. - FedEx promised to deliver my package overnight by 6/5/2025. - The package last scan was on 6/5/2025 at ************* sorting facility. Not yet delivered and status unknown. Unable to retrieve and locate the package as of now. - The business created a support ticket when I requested to find my package and update after that. This is a time sensitive delivery and contains important documents (including passport). I need to retrieve the package asap. And a timeline is needed from FedEx to resolve my complaint.
Business Response
Date: 06/13/2025
Dear Mr. **************** is in response to your inquiry addressed to the Better Business Bureau.

As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 289373224750, We regret that
the proof of delivery information for the recipient location did not post in the package scans when the package was delivered, and we understand that you communicated with the recipient, and
delivery was confirmed.
Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 06/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

****** ****

, CA 94063
Initial Complaint
Date:06/10/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently purchased a shipping label from ************************** for a package to be shipped through them.I entered all the dimensions and weight of the package and was given the quote that it would cost $233.20. I took the package to the local FedEx store to drop it off to be delivered. The package was delivered. Then I received an email that the shipment was not going to cost $233.20 as quoted but $367.90. No further information was given and my bank card was charged the $367.90. I sense took up the issue with FedEx that this was an overcharge to what was stated that it was costing. They have been completely uncooperative and claim they have rights to charge that amount. They refuse to refund the overcharge of $134.68. I have screen shots of the quote and the email. It is deceptive advertising to quote a price and take your payment information only to then at a later time charge whatever they determine is the cost. I need help as I cannot get anywhere else with FedEx to make this right.-******** ****
Business Response
Date: 06/11/2025
Dear Mr. **************** is in response to your inquiry addressed to the Better Business Bureau.

As we discussed, Our records indicate that Revenue Services authorized a One Time credit of $134.70 on June 10, 2025. Please allow 5 to 7 business days.
All rates obtained from Customer Service and ************************** are estimates only and FedEx reserves the right to adjust accordingly, if the information provided does equal
the weight and dimensions obtained, when the package is weighed and measured by the Ground facility.

Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 06/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

******** ****

, TN 37921
Initial Complaint
Date:06/10/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 13, 2025 I mailed an envelope from ************ IN to **********. I paid Fedex $10. It was delivered on March 16, 2025. On April 9, 2025, I received an INVOICE from Fedex about my delivery. I called, and spoke to a gentlemen who told me to disregard the invoice that fedex reuses tracking numbers all the time. On May 16, 2025 I received another invoice, so I called fedex again, and their ignorant employee Inka hung up on me. I received a letter telling me I owe them and I called the number on the letter and IT DIDN"T WORK! On June 9, 2025, I received another invoice. At this point I feel that they are harassing me, because they refuse to speak with me and I have proof that I don't owe them anything. The delivery date on the invoice does not match my records so I tend to believe the first gentlemen I spoke with when he said that fedex reuses tracking numbers and they have me confused with someone else.
Business Response
Date: 06/13/2025
Dear Ghatana Burden,

This is in response to your inquiry addressed to the Better Business Bureau.

Upon completing our research duplicate tracking was found on your tracking number. A credit has been issued for the invoice referenced in your attachment. On behalf of FedEx, we regret any inconvenience and look forward to serving you more favorably in the future.
Respectfully,

FedEx

Customer Answer
Date: 06/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

Ghatana Burden
**************
************, IN 46254
Initial Complaint
Date:06/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the second time I have had issues with Fedex failing to deliver/provide a proper resolution to a high priced furniture item being shipped to my home. The first time took over a week after the anticipated delivery date to receive the package and multiple calls to customer service to even try to locate the package! Customer service is a joke and all they can do is apologize and open a support ticket that does nothing! Then i receive my package and it appears to have been dropped from the tallest building possible and was barely holding the contents inside! The current situation is very similar. Package has been delayed with no updates and customer service keeps telling me to wait. This package shipped the day i ordered it on 6/5/2025 coming from 2 states over which is about 6 hours! No one seems to know where it is! Aside from being told last i see is it was on its way to northern ********. I have had nothing but problems with the northern kentucky facility and really overall fedex! This package is expensive and now the likelihood of damage is high. And having to potentially have to send this back to the company and reorder which would involve me having to deal with this company AGAIN makes me ill! Just deliver packages on time! Every other company can do it but fedex and its frustrating! I need legitimate answers on where my package is and why its not being delivered when ive seen 4 fedex trucks drive past my house in two days and all i receive from fedex is theres a delay in your area. Which is a bold face lie!!!
Business Response
Date: 06/13/2025
Dear ******,

This is in response to your inquiry addressed to the Better Business Bureau.

We regret that your shipment has not been received. Although additional research has been conducted, unfortunately, we are unable to provide additional information regarding the location of the shipment.

Per our conversation the shipper did reship this to you under tracking number ************. The replacement shipment was tendered on June 11th, 2025 and it delivered on June 13th,2025 at 3:09 p.m..

On behalf of FedEx, we extend our sincere regrets for the inconvenience you were caused with this lost shipment.

Respectfully,
FedEx
Customer Answer
Date: 06/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

****** *******

, OH 45224
Initial Complaint
Date:06/09/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 13, I sent a FedEx envelope from ********* to a patient at a rehabilitation facility in ***************, *******, ******. To have the envelope arrive at its destination by 9pm on May 15, I paid $84.14. The recipient didnt receive the envelope. On May 20, I contacted FedEx online, and tracking showed it wad undeliverable because of an incorrect address. A variety of options was offered, of which I chose Return to Sender. Days passed, and the envelope wasnt returned to me, so I called FedEx and was assured by the ***** that the envelope was en route back to me and that I should be patient. Several more days passed, no envelope, so I called again. The ***** repeated what the first ***** had said: its en route, be patient. I wasnt convinced that they even had the envelope, so I filed a Failure of Service claim online, which was instantly denied, citing Sender provided incorrect address. I disputed this resolution, because I used the address listed on the facilitys website, which I screenshot and provided FedEx. Now they refuse to refund any part of the $84.14, and want to charge me again to send it back to me, even though no charge was mentioned when I originally chose return to sender, and neither of the two *****s with whom I spoke on the phone said that it was being held until I paid them. They both assured me it was en route back to me. I asked for them to prove that they had the envelope by taking a photo of it for me and they wont do that. Why would I pay to have the envelope returned to me when a fee was never mentioned until last week, and they cant even prove that they have it. This has been a total failure of Cservice on their part and I would like my money back.
Customer Answer
Date: 06/11/2025
I spoke with ****** at FedEx fhis morning. She had communicated with the executive desk in ****** and learned that indeed I had provided a correct address, and so she processed my refund of $84.14 as Id requested in my complaint. Im 100% satisfied with this resolution. And I must add, this resolution would not have happened without BBBs assistance. Before I filed my complaint, I had reached a dead end with FedEx. Thanks to your intervention and guidance, I was able to reach the right person, ******, who resolved the matter quickly and courteously. My thanks to her, to FedEx and to BBB.
Business Response
Date: 06/11/2025
Dear ***** ******:
This is in response to your inquiry addressed to the Better Business Bureau.

We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 881236366872. Our records indicate this shipment was undeliverable and we were never able to reach the recipient. Therefore, the package was forwarded to a customs-bonded warehouse.
According to FedEx Service Guide under Terms and Conditions: Undeliverable shipments

B.For shipments returned from international points to the ***** return charges and fees will be assessed to the original shipper, along with the original charges and fees. Also included will be any other charges incurred by us,including, but not limited to, duties, taxes, ancillary clearance fees and storage fees, if applicable. For returned shipments containing dangerous goods,the shipper must supply a completed return air waybill and all other required documents.
C.Shipments that cannot be returned due to local regulatory constraints will either be placed in a general order warehouse or a customs-bonded warehouse or disposed of at our sole discretion and at any location. The shipper agrees to pay any costs incurred by FedEx in such placement or disposal.

As a gesture of goodwill, a credit for the transportation charges has been processed in the amount of $84.14. The refund will go back to the billed credit card. If any assistance is needed, please contact your financial institution.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 06/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
My sincere thanks to ******, the representative with whom I spoke today, for resolving this issue quickly and efficiently. She was unbelievably kind and helpful - a jewel in FedExs crown, for sure.
Sincerely,

***** ******
***************************
*******************
Initial Complaint
Date:06/07/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered meat from a company for delivery and shipped on 6/4/2025. Delivery was scheduled for delivery 6/6/2025 and on morning of 6/6/2025, package had a label issue in ***************I called FedEx 11 times during the day to enquire about package and explained in detail that meat for in the box, and received absolutely disgusting service. Was told on 4 occasions that package will arrive between 3:50pm and 5:00pm. At 6:00pm, was informed package still in **************, tracking details was not updated. At 8:00pm I was promised delivery would take place on 6/7/2025, by a supervisor.On 6/7/2027, no update regarding where package was was showing on website. No call no effort by FedEx was made. At 6:00 pm on 6/7/2025, I called FedEx and was informed package was still in **************, but showed it left at 3:06am????????Package was never delivered in 6/7/2025 as I was informed it would. I have lost money and did not get a refund as there was no tracking information as the label was changed. No update, no call, no effort was done. I have lost a lot of money as a result of meat that was not delivered. Unfortunately an apology will not do for me. FedEx has done absolutely nothing to ensure package arrived as promised on 6/7/2025, after they caused delay and had been well aware that meat was transported. Not interested in a refund as it will not fix the issue
Customer Answer
Date: 06/09/2025
************
Customer Answer
Date: 06/09/2025
************ Is the tracking number
Business Response
Date: 06/10/2025
Dear ***** ********,

This is in response to your inquiry addressed to the Better Business Bureau.

As discussed, a gesture of goodwill for customer satisfaction, an American Express gift card in the
amount of $100, is being sent to you.

On behalf of FedEx, we regret any inconvenience you were caused. Your business is very
important to us, and we will continue in the efforts to ensure future shipments are handled to
your satisfaction.

Respectfully,
FedEx
Business Response
Date: 06/10/2025
Dear ***** ********,

This is in response to your inquiry addressed to the Better Business Bureau.

As discussed, a gesture of goodwill for customer satisfaction, an American Express gift card in the
amount of $100, is being sent to you.

On behalf of FedEx, we regret any inconvenience you were caused. Your business is very
important to us, and we will continue in the efforts to ensure future shipments are handled to
your satisfaction.

Respectfully,
FedEx
Customer Answer
Date: 06/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***** ********
****************************;
**************************
Initial Complaint
Date:06/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My package is saying out for delivery for over 12 hours. Tried to reach FedEx via phone and online. Received no answer.
Customer Answer
Date: 06/09/2025
Issue resolved the system provided inaccurate information regarding delivery date. I have received my product.
Initial Complaint
Date:06/06/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx is holding 7 of my packages at the local FedEx center and refuses to deliver them despite 3 phone calls requesting them to do so. I did not request for future delivery requested and despite me telling them that they still wont deliver my packages.
Business Response
Date: 06/10/2025
Dear ***** ****,

Local management has advised they have reached out to you regarding your BBB complaint for tracking number ************. According to the manager he provided you with the local telephone number in case you encounter this issue again.

Again, on behalf of FedEx we regret any inconvenience this has caused you and look forward to serving you more favorably in the future.

Best Regards,

FedEx
Customer Answer
Date: 06/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***** ****
*************************
Phila, PA 19154

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