Reviews

This profile includes reviews for AutoZone's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AutoZone

  1770 Sycamore Dr Memphis, TN 38134

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  AutoZone

  4394 Summer Ave Memphis, TN 38122-4137

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  AutoZone

  7405 Goodman Rd Olive Branch, MS 38654

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  AutoZone

  5945 Winchester Rd Memphis, TN 38118

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  AutoZone

  7699 Farmington Ave Germantown, TN 38138

Review Details

• Review fromLorrie R

  Date: 06/19/2025

  1 star

  Lorrie R

  Date: 06/19/2025

  I was told when returning a part 5 days later that they can not give a full refund because there computer system will not allow the same amount to be refunded.Autozone is turning into one big scam/fraud

  AutoZone

  Date: 06/23/2025

  We have emailed the customer to get more information, but have not gotten a response back.

• Review fromErica J

  Date: 05/28/2025

  1 star

  Erica J

  Date: 05/28/2025

  I RECEIVED THE WORST CUSTOMER SERVICE on 5/27/25 from your customer service representative! I called to report that the shipping address I entered didnt take & that the system was trying to ship to my billing address. He said there was no way to change it then the next thing I know HE CANCELLED MY ORDER?! ***??!! I need this part for my vehicle. His answer was, Well I thought you didnt want it anymore. Now you can reorder it, Seriously??? These are the kind of idiots you hire to work in your customer service department????? I cant believe this a****** did this! Unacceptable & he should be reprimanded. I have been without my car for weeks now! Auto Zone, you should make this RIGHT!

  AutoZone

  Date: 05/30/2025

  We have contacted the customer and addressed the issue

• Review fromKen C

  Date: 05/09/2025

  1 star
  I wish I could leave zero..Order air filter and cabin filter which showed the store had in stock..Paid for it Thursday and received order ready for pickup message 07:00 Friday morning..Went to store gave them my name at which time they told me they dont pull order until customer arrives. Silly me thought that was the purpose of ordering and PAYING ahead..The crowd in the store or lack of reflects their well deserved 2 star rating with the BBB. After calling Corporate they informed me the money I paid on Thursday would not hit my account until Tuesday..Insult to injury, not the money but the principle of it..If these guys were giving parts away I wouldnt go back..Store *****************, *********

• Review fromAlan N

  Date: 04/27/2025

  1 star
  Just ordered parts online. They took my money and told me the parts would be ready today. Came to the store and they said they don't have the parts and were trying to contact me about it! What computer system are they running? Abacus 1.0?

• Review frommichael w.

  Date: 02/22/2025

  1 star

  michael w.

  Date: 02/22/2025

  i did not give them any stars because they don't deserve even one. but it will not let me leave a review if i don't give at least 1. I recently went to my local store to return a battery that i bought there, it was a 3 year battery and the ******* manager did not want to replace it say that his computer says someone put it in the system as a 2 year battery. How is that my fault, he became irate and we exchanged words some of mine was not to polite and he ask if i attended church (because he does) as if that has anything to do with the battery he was trying to s**** me out of. Will never do business with his store Mt.Juliet Tn.37122 or any AutoZone for that matter!!!

  AutoZone

  Date: 02/28/2025

  We have contacted the customer and resolved the situation.

• Review fromJohanna R

  Date: 02/10/2025

  1 star
  Worst Service ever Store at *********************************** The worst service and lack of respect. Mr. ******* ******** is not only incompetent in terms of customer service, he also violates the franchise's return policy, which states that returns are accepted when the merchandise is in the original packaging, within 90 days and with presentation of the receipt.I had to read him the return policy so that he reluctantly agreed to make the return. At the same time, after the staff had informed me that they had the correct item in the store, he simply told me that they DID NOT HAVE IT. Just to be mean.I had to go to another nearby Autozone in ******* (*********************************), where I was treated with professionalism, kindness and decency, even though my first question when I entered the store was about the return policy.I don't understand how Autozone can afford to allow Mr. ******* ******** to mistreat customers in this way.I shared this experience with family and friends, not knowing that they had also had the opportunity to experience Mr. ********** mistreatment.

• Review fromLaura M

  Date: 02/07/2025

  5 stars
  On Sunday Feb. 2, 2025 I had an amazing experience with Auto Zone employees in ******, **. I am a 61 yr. old disabled widow. I drive maybe twice a month, I know very little about cars but I do remember my husband telling me if I ever had the need, go to Auto Zone * not the other similar store next to it. My car battery died * after calling around I realized I couldn't afford to have it towed somewhere to get it fixed. I initially called Auto Zone on they Sunday to ask how heavy the battery is as I was planning on walking there in the morning so I could fix my car before my doctor's appointment on Tuesday. **** explained how heavy it was * asked if I would be comfortable with him coming to my home to jump my car when he was done working that afternoon. He came, had to go home to get tools as the battery was really corroded, he came back cleaned the battery jumped my car, followed me to the store where him, ******* * **** removed the old battery * installed the new one. On top of all of that, they wanted to pay for some of the cost! I was amazed at how generous they all were. I didn't accept the money as I was already thinking how I could repay them for all of their help. I offered to buy lunch or dinner, something but they wouldn't take any money. I will forever be grateful for their ************ **** was done working yet he stayed * helped a complete stranger on a Sunday afternoon. When was the last time you experienced that level of kindness? Or more importantly gave that kindness?

• Review fromD. F.

  Date: 12/30/2024

  1 star

  D. F.

  Date: 12/30/2024

  Do not attempt to buy any big ticket items for Autozone. I bought a transmission on their website and it has been stuck on "confirmed" status with a delivery date of last monday. I emailed their support team and got an email back saying they previously emailed me asking for my vehicle's VIN. I never received such email, nor did they ever try to follow up with me on a lack of response. Clearly they have no interest in actually fulfilling orders and just want to take the money and run. Next time I need autoparts, I'll be going anywhere EXCEPT Autozone.

  AutoZone

  Date: 01/06/2025

  We have contacted the customer

  D. F.

  Date: 01/08/2025

  Autozone has been in contact with me about this, but has so far done nothing to resolve the situation aside from saying "it will be shipped" without anything else signifying thst it has been shipped. Even the status tracker on autozone's website just shows the same "confirmed" status it has said since I first made the order.

• Review fromKen T

  Date: 11/15/2024

  1 star

  Ken T

  Date: 11/15/2024

  Rude As H*** & Racist . . . I Purchased A $300 Battery With A 4yr Warranty For A 2019 Vehicle Last July. And Have Had Nothing But Issues With My Car Since. Apparently After 4 Trips To The ****** Dealership. The Battery Is For A 2015 ****** & Is Not Strong Enough To Support My Car. Upon Several Trips To Not Only This Location Stage Rd. But The ******* Road Location As Well In ******* Tn. Where I Have Brung In Printed Documents From ****** Stating The Battery Is No Good Or Wrong. And Was Giving Nothing But Horrible Attitudes & Blank Stares. Im Not Asking You To Steal Me A Battery Out The Back Im Asking For A Resolve For My Auto Situation. I Dont Make Trips To Autozone Because I Like The Smell Of Oil. If Im Spending My Money Treat Me With The Same Respect Im Giving You. Do Your F*****g Job. I Will NEVER COME Back. I Felt Disrespected! Belittled & Unheard. Oh Your Battery Is At 92 Percent I Cant Give You A Replacement. . . Im Not Saying The Battery Is Bad Im Saying Its The WRONG BATTERY ! Teach Your Workers To Shut Up & Listen & Post & Reviews Like This Wont Exist. I Visited Another Location Where The Store Manager Heard Me Out. . . Upgraded Me To The Proper Battery. Charged Me. And Now My Year Long Problem Is Now Gone ! !!!!

  AutoZone

  Date: 11/26/2024

  We have contacted the customer and resolved the situation.

• Review fromNathanial D

  Date: 10/18/2024

  1 star
  BBB Complaint Against AutoZone Complaint Details:Product/Service: Faulty Car Battery Order Date: May 30, 2024 Store Location: ****************** Product: Econocraft Battery ********* Size **R 410 CCA (Part #**R-E)Total Paid: $122.67 (including a $22 refundable core deposit)Vehicle: 2020 ***** Civic Si 1.5L Turbo DOHC VTEC 4cyl Problem Description:I purchased an Econocraft Battery from AutoZone on May 30, 2024. Since installing the battery, it has consistently failed, requiring me to jump-start my vehicle nearly every week. I have experienced this issue over 15 times since installation.I first contacted AutoZone in July 2024 via email, but I never received a response. I have since attempted to reach them twice through their websites contact form, but I have still not heard back. It seems AutoZone has neglected to address this issue, or their websites contact system is broken. This level of customer service is unacceptable, especially considering the product is under a 3-month warranty.Desired Resolution:I request that AutoZone immediately provide either a refund or a replacement battery under the warranty. If this issue is not resolved, I will be forced to initiate a chargeback through my bank due to the faulty product and lack of response. I expect a resolution and response from AutoZone as soon as possible.