Reviews

This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Terminix

  150 Peabody Pl Memphis, TN 38103-3700

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  Terminix

  10160 Hwy 57 Counce, TN 38326

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  Terminix

  2680 Roberts Ave NW Ste A Canton, OH 44709

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  Terminix

  1335 Donaldson Road, Suite 9A Erlanger, KY 41018

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  Terminix

  1001 Park Central Ave Nicholasville, KY 40356-9117

Review Details

• Review fromAlvena S

  Date: 04/07/2025

  5 stars

  Alvena S

  Date: 04/07/2025

  I want to thank my technician *****. He called me and made the appointment time and he kept it! He did a thorough job and I can see the results now. Its been 3 days since he came to my house and I can see the evidence that the pesticide is working. Thank you ***** at Terminix!

  Terminix

  Date: 04/08/2025

  Thank you for sharing your experience with us regarding your service.We apologize for the delayed response. We know you are very busy, and we appreciate you letting us know that we are doing a great job for you. Your feedback has been shared with the local management team and will be used to provide the proper associate(s) recognition. Again, thank you.        

  Terminix Executive Services

• Review fromMargaret C

  Date: 04/04/2025

  1 star

  Margaret C

  Date: 04/04/2025

  Had a very bad experience with Terminix on Jan 2025. Was quoted verbally a total price of $5,850 if pd in 3 mos at 0 % interest. then contract had a larger amount due and the amount was not revised when questioned . A bait and switch tactic was done by Salesman and stay away from the company. Employee did not show up to perform pest control as scheduled in Jan. 2025 and had to call to get service late in the day. Not happy with the company.

  Terminix

  Date: 04/07/2025

  Thank you for bringing this to our attention. Terminix is a company built on values and providing exceptional customer experiences. We have forwarded the consumer's concern to our management team for review.  A member of management will contact the consumer for follow-up.

  Terminix Executive Services

• Review fromTrent C

  Date: 04/04/2025

  1 star

  Trent C

  Date: 04/04/2025

  ******* me and had auto pay only pay half the amount then Immediately sent the other half to a debt collection agency but kept other auto payments on and never informed me I missed a payment. Then sent it a debt collection agency.

  Terminix

  Date: 04/07/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced.  We understand dealing with billing issues can be frustrating. We have forwarded the consumer's concern to our management team for review.  A member of management will contact the consumer for follow-up.

  Terminix Executive Services

• Review fromMarie D

  Date: 04/04/2025

  1 star

  Marie D

  Date: 04/04/2025

  I asked for itemized receipt of the insulation materials used in my crawl space as it only showed a combined amount for materials and labor. The itemized/ specific price for insulation material used would help with maximizing my tax return this year. I thought it would be easy. I called several times to follow up. Twice, I found out the marked my request resolved without clear resolution on my part. I did not receive an email nor courtesy phone call to notify me of the apparent outcome/ resolution of my request. Took ********************************************************************************************************************** that information, and that the total/combined labor and materials for the crawl space insulation service of $7,500 is what I should report to ***. I dont know much but this is not honest.

  Terminix

  Date: 04/04/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Terminix Executive Services

• Review fromMark P

  Date: 03/28/2025

  1 star

  Mark P

  Date: 03/28/2025

  If I could give a rating of negative stars I would --this has to be the worst company in terms of communications and honesty I have dealt with for the last 25 years. It appears Terminix purchased the company that was providing a service to my residence sometime in 2024 but they never bothered to inform me they had done so, in fact the never contacted me in any way shape or form even though they had my telephone number, billing address, and e-mail account. Yesterday I received a letter in the mail I had been turned over to a collectios company for a past due amount. After a couple of calls it started to come out that ******* had purchased the provider I had been using. They continued to bill me for services, although in truth since they never called to let me know they were servicing my home, and I am away most days, I really have no idea if someone has been to the site or not. They never e-mailed me an invoice in the last 10 months, never called to let me know they were servicing the account and never left anything on the door or in the mailbox informing me the work was really done.If they really purchased the original company they should have had all my contact information. It took the collection person by surprise as well and as we talked she started to realize just how wrong this entire situaton was because of their failure to commuicate--including letting me know they were going to turn my account over to an agency. This is not the way to conduct business. I would never recommend Terminix to anyone under any set of circumstances. Stay as far away as you can from them.

  Terminix

  Date: 03/31/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Terminix Executive Services

• Review fromTerry S

  Date: 03/28/2025

  1 star

  Terry S

  Date: 03/28/2025

  I STRONGLY DO NOT recommend Termini for your pest control needs, they do not stand behind their promises and my service experience turned out to be the worst! I cancelled my service after 2 consecutive UNSATISFACTORY services, 1 of which was paid for. The 2nd was supposed to be credited which the billing dept. refused since the tech had 3 pics, 1 of the de-weber at the front of the house, 1 of the ground behind and 1 of my pond. After the first unsatisfied service the tech was a no show 2 times for SCHEDULED service. Of course when it was time to pay again he showed up with yet again an UNSATISFACTORY service. Webs were all across the back of the house, of course the tech did not take pics of that. The first no show was reported and I was assured the tech would be there on another scheduled day. Once again he did not show up. After refusal of several appeals to credit my acct I informed Terminix I would send them $10 a month until it was paid in full. My acct has now been turned over to a collection agency. Very unreliable pest control service!

  Terminix

  Date: 04/01/2025

  Thank you for bringing this to our attention.Terminix is a company built on values and providing exceptional customer experiences. This information will be forwarded to our management team to help provide a better customer experience. Hopefully one day this consumer will feel differently about us. 

  Terminix Executive Services

   

• Review fromCYNTHIA W

  Date: 03/27/2025

  1 star

  CYNTHIA W

  Date: 03/27/2025

  I requested the rodent service which was $1200 deposit of $224 was charged that day. Two days later I get a notification of another charge of $237.99. When I call on Monday about the charge they said its for the pest control. To come pick up the traps. The gentleman said $1200 total for the service not $2000. Very upset with Terminix. When I clearly stated only the rodent service. This is how they get over on people adding extra service on top of a service. Plus the guy that came out smell like 4 packs of cigarettes and had 1 tooth in his mouth with a brace on his foot. I cancel my service with them will never do business with them again.

  Terminix

  Date: 03/31/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations.  Hopefully one day this consumer will feel differently about us.  Thank you again for bringing this to our attention.

  Terminix Executive Services

• Review fromSamantha M

  Date: 03/26/2025

  1 star

  Samantha M

  Date: 03/26/2025

  Ive been a Terminix customer for about 10 years. I used to be in the ************** (**) and Ive never run into problems until I relocated and am dealing with the Jacksonville branch. Bad communication about scheduling and just picking a day to show up when they want, texts from techs at 9pm, inconsistent quality of work (no dewebbing etc), and NOW.i discovered I wasnt being charged for my termite bait system anymore even though it was set to auto pay. I got different answers from different ***resentatives over the phone. One telling me that I cancelled my service (I didnt) one saying I had a bad debt from not paying (I didnt) and sending me to a bogus collections number, and finally I reached someone who apologized and said they were reinstating my service and charging me the $32.67 monthly charge for the termite bait service. The next morning I wake up to an email thanking me for my payment of $4357.00!!!!!!! It hadnt come out of my bank yet and I reached out to Terminix to make sure they didnt take it out. They assured me they would send a message over and they would have it resolved in ***** hrs. Then a couple days pass and the amount was taken out of my bank account anyway. I call again (thats this morning) and the phone *** says she will put in another note to have a supervisor call me and it will take ***** hrs. She said she cannot connect me to a supervisor and I have to wait for them to call me. This company should not be trusted with your banking information! $4357.00 was taken out and they dont think this needs immediate attention!!!??? Even if I hear from them in 24 hrs, thats not acceptable! From reading other reviews this type of thing seems to be a common issue. I will be cancelling with them and contacting my lawyer!

  Terminix

  Date: 03/27/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced.  We understand dealing with billing issues can be frustrating. We have forwarded the consumer's concern to our management team for review.  A member of management will contact the consumer for follow-up.

  Terminix Executive Services

• Review fromC. R.

  Date: 03/25/2025

  1 star

  C. R.

  Date: 03/25/2025

  Horrible experience! Wish I could give them zero stars. We paid them $900 to get rid of the squirrels in our attic. They showed up told us it was one squirrel and sealed up what they assumed was the only entry point. A couple of weeks later, we were still hearing the squirrel and come to find out the squirrel had gotten through the mesh they used so after sending them pics because they didn't believe us, they came back and resealed it. The squirrel is definitely still coming in and out through another way and they told us that it wasn't and we could pay them a couple more hundred to trap the squirrel. My husband went to the attice today (3 months later) and sure enough there are 3 squirrels up there. Money wasted! Now, we have to contact someone else to do the job correctly. Never again!!

  Terminix

  Date: 03/27/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Terminix Executive Services

  C. R.

  Date: 04/13/2025

  This has been resolved for now. Your team came out a couple of days after writing this review. For reference, the phone number on file is ************. Thanks.

• Review fromKay K

  Date: 03/24/2025

  1 star

  Kay K

  Date: 03/24/2025

  Would not use Terminex again. They did get rid of our indoor termites. We signed a contract & paid up front for termite removal & indoor pest control issues. We paid in full up front. They only took care of termites. Never once contacted us after they got our money. Then started taking monthly payments out of our bank account for the indoor pest control ( which they didnt provide). Apparently they took the info off of the check we gave ********* realized the money was being withdrawn from our bank account. We are still awaiting reimbursement. We will not be using them again. Very disappointed with ************** of customer support .

  Terminix

  Date: 03/27/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Terminix Executive Services