Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the ppl came got the shed torn up yard and run or a comsters car i got to get fixed

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Chicken coop close to $6000 with taxes. I pay $180 a month and I always pay 2 weeks in advance. This month I get a statement saying I owed an extra $30 for a reversal fee. I knew I had money in the bank. Called my bank it went through. But my bank informed me they had drafted a second payment for the same month. So now they want me to pay a reversal fee on a payment Ive already paid once and never gave permission for the second transaction. But whats worse is when I told her I didnt make a second transaction she did everything but call me a liar. I didnt even know they had a website until the conversation. I hate to think Id loose a coop Ive been paying for with nothing but good intentions. You have a costumer who is making payments ahead of time. Never late never missed a payment being harassed over $30 I really dont even owe. ************ owned a business for years. Never would I do that to a customer let alone one who went out of their way to pay early..! Stay away from TruWroth rentals

  Business Response

  Date: 03/14/2025

  Dear customer, we're very sorry you had a less-than-excellent experience with TruWorth and members of our team.  We have reviewed your account and while it appears the payment was set up through our self-service customer portal, it sounds like you weren't aware of the portal's existence, which is quite puzzling and we're very sorry for the technical hiccup, however it was caused!  As you probably know, when you contacted us about the duplicate payment, the second payment was reversed, which automatically applied a NSF fee.  Ordinarily, payments are only reversed by the bank, not us, and the banks charge us a fee for the reversal, which then gets applied to the customer's account.  Obviously, we agree that this should not have happened, and we sincerely apologize not catching it before you received a statement that showed the incorrectly charged fee.  As you're aware, we have removed that fee from your account.  We greatly appreciate your business and we hope you can forgive our error on this.  We hope you (and the chickens!) are enjoying your TruWorth building and will continue to do so.  Please accept our apologies and know that the issue has been addressed and remedied, and we hope that any and all future interactions with TruWorth will be far more pleasant than this unfortunate misunderstanding.  Thank you for continuing to entrust us with your business.    

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a building through a local company who set up lease to own payments through truworth rentals. When they first called to set up payments I asked for the payoff balance and was told they would give me a call back with the remaining balance. They did not and instead just charged me a payment the next month providing a receipt with no actual payoff balance on it. I called and left a message asking for payoff balance with no call back. I have attempted to pay off the account online but still have received no payoff balance. I have no idea if my account is fully payed or not with no way to find out. I fear they will continue charging me as long as I cant prove my total balance has been payed.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent someone to pickup the shed I was renting due to me moving. I spoke with them multiple times over almost 4 months to finally get it removed from the new homeowners property. 8-19-24 the guy cut a wire from the house to the garage and wrapped it around other wires and left it. The company *** I spoke to, ******************* in the legal ***** told me after she conferred with the transportation **** that they would not be fixing the cut wire that allowed for the garage door to be opened and closed from inside the house. This was totally unacceptable and unprofessional and they should be made to ***air this damage. The "contract" states something about they can move the shed anyway possible, but this wasn't a typical ***o as if I wasn't making the payments, this was a rental that I was returning because I was moving. Cutting people's wires, fences or anything should not be allowed. They also scratched up the concrete driveway.

  Business Response

  Date: 08/22/2024

  Good morning, ********************.  Again, we sincerely apologize you were unhappy with the results of the pickup for the portable storage building.  As you know, we were first notified by you on 5/24/24 at 3:10am (not quite 3 months ago, prior to the pickup of the portable storage building on Monday, 8/19/2024) via email with the following email from you; "I'm sorry for not contacting you previously. We have been busy moving, and life got in the way. We couldn't take the shed with us to our new house so we're going to need y'all to come get it.".  At which time I responded to your email on the same day, 5/24/24 at 7:42am, thanking you for the email letting us know you had moved and for us to come pick up the building.  I asked you in the email if since you had already moved was there was someone else other than you we needed to contact since you were no longer at the property.  I also asked if there was a fence or anything that would prevent the driver from having access to the building.  You responded letting me know someone else does live at the property but we would need to notify you when the driver was coming, so you could let the new property owner know when to expect the driver.  You indicated the building was empty and ready for pickup but did not mention at any point there was a low hanging wire going from the house to the garage.  Our driver did call you to let you know he was coming, but you failed to mention anything about the low hanging wire to our driver either.  In fact, the driver said when he spoke to you, you told him to just go get it, it's ready and has been ready.  As for the (not quite) 3 months it did take our driver to come pick up the building, this was because the building is located almost 4 hours from where the driver is located so, it did take him a lot longer than expected to come to the area to pick up the building, which I have continued to apologize for the delay.  While he fully intended to let you know a week or more in advance when he planned to come, after receiving an email from you on the evening of 8/14/24, our ******************** was able to get the pickup driver to rearrange his schedule on Monday morning, 8/19/2024 to drive the almost 4 hour drive to come get the building because you had become frustrated with waiting to get this taken care of and per the 8/14/24 email, the new property owner was also frustrated and wouldn't be willing to wait for much longer.  When you and I did speak over the phone on Monday afternoon after the driver had picked up the building, this was the first time I had heard anything about the low hanging electrical wire.  You told me in the phone call that when the building was delivered the wire was there and you had to be there the day of delivery to direct the delivery driver where to go to avoid having to remove or potentially damage the wire.  Had the wire been a concern, I wish you would have told me prior to the driver coming to pick up the building, so our driver would have known to ask you if anyone was home.  Although he was unaware of the wire prior to arrival, he did try to avoid cutting the wire but couldn't lift the wire high enough through the area in which he had to come through to get the building out.  Please know he did not tear it down as you indicated in our conversation on Monday.  He did remove it, roll it up and put it to the side.  On Monday after speaking with the pickup driver, I let you know the driver had told me when he removed the wire, the garage door opened automatically, so rather than leave the garage door open, he manual shut it so the door wasnt left open.  As for scratching the driveway, unfortunately, that is something that can happen do to the framing under the building and/or the heavy equipment used when picking up and transporting portable buildings.  After having several telephone conversations with you, we received an email from a man who said he resides at the property and upon returning to the property for the evening, he was able to reconnect the wire that came from the house to the garage to be able to use the garage door, so it is our understanding the wire has since been reconnected/fixed on the same day in which the driver picked up the building.  Again, we apologize that you feel the driver or our office treated you unfairly or improperly, but it is our understanding that the wire which was removed, has been reconnected by the current resident at the property.  I have asked the current resident who emailed me for photos of scratches in the driveway, but have not received photos as of now.
  
  

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22165721
  
  I am rejecting this response because the current homeowner asked me for the name and number of the company responsible for the damage. Once I was told by your company that you would not be fixing the wire, he then fixed it himself. Nothing I said was wrong. I was helping the homeowner. I sent this complaint prior to him contacting you or fixing the wire. Once again, nothing I said was wrong. Your current 1.5 star customer rating and D- rated and  non accreditation with the BBB speaks much louder than your response. Facts are facts, the wire was raised physically when the building was brought to the home and then left in a higher position. The pickup driver apparently didn't lower the shed lift enough because the wire was HIGHER than it was when the shed was brought to us and there was no issue. Bottom line is, if you damage someone's property, you should fix it. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/06/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband purchased a portable building from EZ Portable Buildings order ***** 12/17/2019 in *********** **. The purchase price was ******** with tax. Deposit ******. It was a lease to own with payments per month . At the time my husband was still driving and gave them his social security number and drivers license but I never saw a signed agreement. I asked them for one and then they were sold to ****** or ***************** they kept using different names and I asked them and never got it and now the building is at my home and I'm making payments for I figured when Igot to the agreed purchase price we would be done but no they sold to Truworth Rentals who are even worse, they won't return emails, they won't pick up the phone they just add late fees if I don't pay ****** per month. My husband has ******** and Parkinsons and its much worse of course since 2019 and I have tried to get this resolved so I kept paying like an idiot so they wouldn't come and take it away . I have now paid over ****** and it says on the account the pay off is like ******* and I was even going to do that just to get rid of them and they won't answer me and won't pick up the phone. I purposely never paid this month to see if they would respond but when you open the payment place it just shows late fee. The account number with them is ********. It shows today ******* for payoff. but says thats not right and you can't just pay that and you ahve to call . I have paid to date ******** on a ***** purchase ... My husband doesn't remember ever signing anything and they can't show me where he signed it . they will not call , talk or email me . As senior citizens or anyone for that matter I think this is absolutely very sad. How many people are they doing this to ? Please help I have been trying to resolve this and speak with someone for over a year .I am my husbands caregiver so my time is precious.

  Customer Answer

  Date: 03/07/2024

  I just received a call from Tru Worth  coincidentally after I send complaint to you . I told her I was bathing my disabled dimentia husband and she yelled and talked over me. I repeatedly asked her to email me and or provide a better time to talk so I could care for him. She yelled that I can't contact BBB

   I told her my issue and parts if their web dite dont work etc and she only cared about thst . Kept repeating what works what doesn't work on web etc . I told her I needed to hang up and take care that he didn't drown in tub and she kept on so I had to hang up. 

  Business Response

  Date: 03/21/2024

  After receiving the notification that this customer's wife, ******************* had filed a Complaint against our company TruWorth Rentals, I was able to review the customers account and saw that the Account Executive for this customers account had already spoken to ******************* and it seems the issues ******************* had previously have since been resolved.  I did notify the Account Executive of the Complaint filed to make sure the issues ******************* had were resolved.  I reviewed the phone calls, notes, the email conversation and receipt provided to ****************** and see this was resolved before our office received the Complaint.  ******************* and the Account Executive were able to come to an agreement and were able to transfer ownership of the portable storage building successfully to our customer, ******************.  ******************* indicated after coming to a resolution that she would file a response letting the Better Business Bureau know that the Account Executive was able to resolve her issues and explain why there may have been so much confusion previously due to the building manufacturer and the previous contract company (****** Rentals, **** per the attachments provided by ******************* in this Complaint) before TruWorth Rentals took over the contracts.  Again, as the Account Executive discussed with *******************, we are very sorry for all of the issues from the past and we hope we have resolved all of the concerns and hope that if in the future Mr. and ******************* want to enter into a new Rental Agreement, they will hopefully give us a chance.  We truly appreciate your business!

  Customer Answer

  Date: 03/22/2024

  I am going to accept the business response. The only portion that is incorrect is that there was any communication before the BBB complaint was filed. The very next day I did receive a response from the employee in question and she was willing to listen and with a week we had resolve.  The person that was supposed to have responded prior to is no longer with the company and I st ************* suggest they realize that the employee *********************, account executive needs a raise as she is the only person to have answered or reached out from that company .  **** thank you for putting this rest , I wish I had gotten you a year ago and perhaps we would not have paid so much more then we should have for the garage.  It is behind me and I can concentrate on taking care of my husbands health .Thank you ****.  

  Customer Answer

  Date: 03/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.  I would also like them to know if it wasn't for ********************* we would have still been trying to resolve this . She deserves a raise and recognition for the resolve. I only wish I had the opportunity to speak to her a year ago when I tried to get this resolved . Thank you for putting an end to this costly nightmare ****. 

  
  Sincerely,
  
  ***************************

  *********************************

  ***********, ** 30512

  
  

• Initial Complaint

  Date:02/23/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is invisible when it comes to communication. Attempts to contact this company are a total loss. I would and will never recommend this company to anyone. A horrible experience from day one. If your response to this is that you are understaffed, I do not want to hear it. If you're unable to operate your business then don't own it.

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started the rental of the building back in Aug. of 2020. We had no issues throughout the three years we rented it. The problem started in October of 2023, I contacted them about our moving state in December of 23 and they needed to come pick up the building. They stated that they could not give me a certain date to do the removal. I told them that I would not be responsible for the building if they did not remove it by my specific date. They agreed and stated they would not charge me further for the rental. We moved, I contacted them again to confirm and to get the release paperwork. They stated they mailed it. I still have not received it, yet yesterday I did receive a bill stating I owed them over $500.00! Their email is constantly returned, they NEVER answer the phone and the voicemail is always full. I am at my wits end over this and want it resolved.

  Business Response

  Date: 03/05/2024

  ****************,

  I sincerely apologize for what sounds like a very frustrating few months.  However, I see the first time we spoke to you regarding your request for a driver to come pick up the building was on 11/13/2023 at around 8:45 am.  You called that morning requesting a driver come pick up the building on 12/15/2023 and stated that the driver couldn't come before 12/15/2023, but also couldn't come after 12/15/2023.  We put in the request for pickup that day, but the pickup drivers are subcontracted employees and make their own schedules, therefore we can't tell them when they have to pick up the building.  We can only relay the message to the driver that you have requested they come on a specific date and emphasis on the request. Then on 12/4/2023 you called back to let us know that your mother and father are 90 years old and wouldn't be capable of opening the gate or taking down the fence you put up around the property/building, so we would need to send a driver who would be able to take the fence down, but as long as we came on 12/15/2023, you would open the gate for them.  The driver who we had sent the paperwork doesn't have the ability to remove fencing, so we had to cancel with his company and go with another driver and hope that he would be able to pick it up on 12/15/2023 per your request.  Unfortunately, as we both know, the driver wasn't able to pick the building up that day.  You called in to our office on 12/19/2023 at which time I was helping take incoming calls, so I personal took your call that day.  You indicated you had requested we come pick the building up months ago, when in fact, I found by reading through your account you did call on 11/13/2023, but indicated the driver was not allowed to pick the building up until 12/15/2023.  You told me that day when we spoke that you had already moved out of state, but wanted to let us know that you thought the people who moved onto the property may want to take over the *** contract and keep the building, so you wanted your name and information removed from the account so you weren't responsible for the building anymore. I explained that we cannot just remove you from the account unless we have all of the new customer information and they have signed the contract/taken over the account and the payments.  I asked you for the new renter or property owners information and you told me you didn't have it, but could probably get that information for us, so we could get the account switched over.  I asked that you please get that information to us or if you had any way to contact them, to ask them to call us.  That same day your 72 year old Step-Mother called in and said her and your father were the property owners and in fact had lived there for years and it was them that were considering taking over the account.  We sent you and your step-mother the information needed to transfer the account into their names, but after multiple attempts of trying to get in touch with you and her, we couldn't get ahold of either of you, so we went ahead and sent the driver out to pick it up on 2/23/2024.  At which time your step-mother and your father weren't aware that we had been called or had emailed the information to switch the account out and said they were last told by you that the account was caught up/current on payments and only would be due for the January payment bc they were told by you that was all that would be due at the time, which maybe she misunderstood.  Since they did decide to take over your account the day the driver was at the property to pick up the building, I was able to get all of their information and get the *** account switched over into their name after they paid the past due amount, driver run fee and fee for changing over the account into their name, which is why you no longer have received any further invoices, text messages or emails regarding the account.  I also sent you a text message the day the payment was made, so you would know it was taken care of.  The new customers said they intended to let you know as well.  I hope this resolves your Complaint and again, I am sorry for the misunderstandings and hope knowing now that the account is out of your name, this will give you peace of mind.  Thank you for your business, TruWorth Rentals, LLC.

  Customer Answer

  Date: 03/11/2024

   
  Complaint: 21253113
  
  I am rejecting this response because:

  During our phone call in November last year it was understood that I was no longer making payments. You were to pick it up within the month of Dec. if you could find a driver. Point being I moved and was no longer responsible as of December 15th when we moved. You didnt charge for December as a courtesy for not being able to schedule the exact date of removal. Again I was no longer responsible.

  You sent me another bill, see attachment. You were supposed to send me a release form that proved I was no longer responsible for the building. You never sent it to the Missouri address that I provided. You sure can send a bill though! 
  
  I have NOTHING TO DO WITH THE PEOPLE YOU (your driver)TOOK MONEY FROM!

  I called and told you they may want to rent it from you but I was to be removed from the situation, COMPLETELY REMOVED.

  You stated that you would not charge my account for December as you were picking up the building. At least you managed that, however you are still billing me. You state you texted a receipt, it shows bill on my end. You should be providing the people with the new contract with you regarding the building the bills as well as the receipts. As stated I no longer live in *******, my father and his wife own the property the building was sitting on, it is and always was his fence around the property.

  If I have to spell out what I want here it is;

  1. Signed paperwork from your business releasing me from the building.

  2. Removal of my information from your system so you can no longer send me bills or receipts or any correspondence whatsoever.

  If you have any problems or questions about the building going forward contact:

  *******************

  2031 S.E. 191st Terrace

  *********, ******* 32668

  the last phone number I had for her was;

  ************

  As you no longer answer your business phone and all emails are kicked back as non existent address this was the only option for resolving this matter. 
  I look forward to receiving my release letter and no more bills.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/25/2024

  ****************, As we have explained to you before, we couldn't remove your name from the Rental Agreement until the building was either picked up or the account was reassigned to a new customer (whichever happened first).  I am sorry you are so frustrated, but per your request previously, I have mailed you a letter letting you know you were no longer responsible for payments of the portable storage building account and we had removed your name and assigned this account to a new customer.  I will mail a new letter along with a copy of the original letter and will email an electronic copy of each to the email provided in the filed Complaint.  Again, I am sorry for all of the confusion and hope this will resolve your concerns regarding your previous account with us.

  Customer Answer

  Date: 03/25/2024

  If what they stated in this response IS true and I actually receive the letter I will be satisfied. 
  BUT until I get that letter I am not willing to believe the lip service. They keep sending me bills!!!! If they have done as stated why am I getting bills? 
  I am not happy with this company or their lousy work ethics or bookkeeping practices. 
  I am afraid if I accept this they will continue to send bills.

  am I allowed to wait for this letter before accepting their response? 
  

  Customer Answer

  Date: 03/26/2024

  No, I have never received any kind of paperwork from them at all, no email. Just bills as I attached to the reply from their last response. I do not believe anything they are telling you, or me for that matter. 
  At this point, I want to be financially compensated for the stress they are continuing to put on me, I think $2000.00 would be a good place to start! Add an additional $500.00 per week until they get the paperwork to me! In place of that I want a notarized statement releasing me from the building. It MUST be notarized! That way if they try to *** me over it I would have notarized proof that they released me. Honestly I want them out of my life, the building was priced at $4200.00. I paid almost $2000.00 over the full price of it!

  I will not accept anything other than the notarized release. It would be nice to be compensated but if they cant even send a letter..Id never get the check! 
  They need to be put out of business.

  Please let me know what to do about this now. I mean how hard is it to send an email?

  
  

  Customer Answer

  Date: 04/03/2024

   
  

  From the CONSUMER:

  Sent 3/25/2024 11:03:46 AM

  Read by ************************************************************** on 3/26/2024 11:16:33 AM

  If what they stated in this response IS true and I actually receive the letter I will be satisfied. 
  BUT until I get that letter I am not willing to believe the lip service. They keep sending me bills!!!! If they have done as stated why am I getting bills? 
  I am not happy with this company or their lousy work ethics or bookkeeping practices. 
  I am afraid if I accept this they will continue to send bills.

  am I allowed to wait for this letter before accepting their response? 
  

  From the CONSUMER:

  Sent 3/26/2024 11:14:11 PM

  No, I have never received any kind of paperwork from them at all, no email. Just bills as I attached to the reply from their last response. I do not believe anything they are telling you, or me for that matter. 
  At this point, I want to be financially compensated for the stress they are continuing to put on me, I think $2000.00 would be a good place to start! Add an additional $500.00 per week until they get the paperwork to me! In place of that I want a notarized statement releasing me from the building. It MUST be notarized! That way if they try to *** me over it I would have notarized proof that they released me. Honestly I want them out of my life, the building was priced at $4200.00. I paid almost $2000.00 over the full price of it!

  I will not accept anything other than the notarized release. It would be nice to be compensated but if they cant even send a letter..Id never get the check! 
  They need to be put out of business.

  Please let me know what to do about this now. I mean how hard is it to send an email?

  
  

  Customer Answer

  Date: 04/09/2024

  I have not heard back from you or them re: this issue since my last response to you. That was dated 3/25/24 I think. Have you heard from them? I have not . I have not received any paperwork from them either. Nor have I received any email or text. 
   Where are we with this mess?
  Thank you for the time you have taken on this matter.

  **********************;

• Initial Complaint

  Date:02/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to get in contact with this company this week during a Christmas holidays. To talk about my account the last time I spoke to them was doing the summertime of 2023 about a total amount that was left on the building I was totally owe ****. I would just like the company to please call me at the early convenience it's very important to talk to someone I always get. I always get the answering machine. Thanks ********************* (**** ***** Dr)

  Business Response

  Date: 02/02/2024

  Based on the Complaint submission date and the notes on our end in your account, it appears one of our Account Executives was able to answer your phone call on the afternoon of 2/1/2024 around 3:48 PM.  I will call and text you to confirm you received the information you are requesting.  If you are unable to answer my call, you can also respond to the text that I just sent to the phone number we have on file for you.  Our number one goal is customer satisfaction and we want nothing more than to be able to help in any way possible.  Thank you for your feedback, ************.

  Customer Answer

  Date: 03/26/2024

   
  Been trying to contact them since January Every time I make a payment I never get the balance that's left being paying on this since my mom died in June ***************************************************************************************************************************************************** three more years but then when I asked what the payoff they told me I had to January the 10th to pay ***** for total payoff the math is not mapping something's not right I can't get a contract I asked for a contract on two equations to be sent to my email they claim they sent it haven't seen anything it will be nice if they can mail it to I never got a contract. Only time we have communication is through a text that they send me about my payment never give me my total after a payment I never heard of business doing this before. I only one month for payment behind I'm making that payment today and they talking about reposition but won't give me a contract. I don't even know what I owe they just taking my money. ?? I work too hard. Please help BBB I need a contract. I have proof for all payments through bank accounts two different bank accounts I will go to the bank Monday and get those proof if I don't have my contract. In advance below is the estimate once I pull my paperwork from the bank I can give you a total amount that we paid

• Initial Complaint

  Date:01/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to email them to work out a resolution for the small bit of backpay I owe, It kicks my email back every single time saying its undeliverable, Since people seem to have luck this way I will do it as well. My phone service is terrible here and I don't always get info

  Business Response

  Date: 02/02/2024

  We apologize for your frustration with not being able to get in touch with us.  We have attempted to resolve your Complaint by calling and texting the only number we had on file for you which is not a working number.  We also called and text the number listed in this Complaint and emailed the email address listed in the Complaint.  Your account is extremely far past due at this time, so it is imperative that we speak to you just as soon as possible to resolve your Complaint and to work with you on getting your RTO Agreement on the portable storage building reinstated because the building has been put up for repossession with a driver.  We have been trying to get intouch with you since the account became past due in October 2023.  We hope to speak with you soon and thank you for your feedback. 

• Initial Complaint

  Date:01/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying email this company 6+ times with no response. One email on the invoice comes back as delivery fail, then other email on the website, no one ever responds to. I call about a week ago for pay off and when I look online, it shows a higher amount since remember it was below $2k . I called 3 times today, with no answer and their voicemail is full. Dealing with the locals are wonderful but whoever does the email and the ************ is poor communication. Im just trying get the exact amount again so can pay it off. I just wanted to complain about the customer service.

  Business Response

  Date: 01/18/2024

  Upon further investigation, we found that this customer called our office three times yesterday (3:38 pm, 3:39 pm and 3:43 pm). I do not show any emails from the customer.  If the the customer emailed the portable building manufacturing company, we here at TruWorth unfortunately do not have access to their emails.  We are also short staffed and unfortunately do not have the manpower to answer every call or return every missed call coming into our office.  Collectively, our office has called this customer 5 times today, text the customer through our computer system and sent her an email in an attempt to get in contact with her over the past several hours.  She has not answered our calls, responded to our emails or text messages as of the filing of this response.  We are hoping to resolve this complaint with our customer and will continue to attempt to reach out to the customer.  We apologize for any inconvenience this has caused with our customer and are looking forward to assisting her with the online payment portal.