Complaints

This profile includes complaints for Fogelman Properties, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fogelman Properties, Inc.

  6060 Poplar Ave Ste 200 Memphis, TN 38119-3959

  
• 

  The Edge of Germantown

  1730 Hunters Trace Dr Memphis, TN 38120-4458

  
• 

  Madison Shelby Farms

  330 N Humphreys Blvd Memphis, TN 38120-2177

  
• 

  The Retreat of Germantown

  7865 Grove Ct W Germantown, TN 38138-3304

  
• 

  The Tennessee Brewery

  495 Tennessee Street Memphis, TN 38103

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at The ******* for two years in two different units. I moved out October 8th, 2022 and it is going on 3 months now and I still have yet to receive my security deposit back. I have reached out to both The ******* and corporate numerous times, and all it seems they do is ignore you. Im 99% sure The ******* has actually blocked my phone number.I have never had such a flat out horrible experience with an apartment complex as I have with The *******, and Fogelman Properties now. I had lived at that complex for two total years, first in Unit **** and second in Unit ****. Between those two years, here are a few of the issues I have had:- Unfixable water heater issues, leaving us without hot water for 4+ months of my first lease in **** - An air conditioning unit fire at my building in ****, where NO communication was made from the property after.- My electrical main wire in Unit **** being switched with the apartment across from mine, leaving me to pay for a 2x2s electric bill instead of my 1x1 for almost an entire year. Where **** EMC could not help because The ******* management/maintenance had tampered with it and corrected the issue before **** EMC came out to investigate. - Leasing office staff hanging up on me multiple times. (**************************************)- I am 99% sure the leasing office has blocked my cell phone number. I would call multiple times on my cellphone. But when I would call from a different number, they would answer almost instantly.- In Unit **** we had water leaking through our LIGHT FIXTURES in our kitchen, and maintenance was annoyed we called and wanted to come out the next day instead.- When I moved out and went to turn in my keys in the middle of the day, no one was in the office so I had to slide my keys under someones door with a napkin that had my name, date and time written on it.

  Business Response

  Date: 12/15/2022

  We have verified that the check was mailed on, or about, 12/8 to the address on *************************** that you have listed in your e-mail.
  
  Your feedback regarding your experience at ****************** is appreciated.

  
  We apologize for your inconvenience. 

  
  

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been on BBB about the exact same issue a faulty piping system that needs to be internally fixed completely-this time it was an entire apartment leak/flood. Which has caused property damages,water damage/mildew to my clothing, and water damage/mildew to my personal belongings/household items. I have put in over several maintenance request for this SAME Issue and other things in the apartment unit and the situation went I acknowledged and after visiting and calling the office a few times the leaking ceiling was finally acknowledged on 12/3/22 but improperly handled which the private contractors they hired caused a flooded one bedroom apartment from my living to my bedroom there was over 2-3inches of water. I have documented everything and even reached out to the propertys manager however I have gotten no response nor proper acknowledgement of the maintenance issues being fixed. I have asthma and I am pre diabetic this is a health hazard for me-i cant breathe in my own home! And I have no family to stay with until these issues are fixed, my home smells molded,its wet/damp,and destroyed.I would whole heartedly like to discontinue renting from this managementeven online ************* other tenants have similar problems. They are scamming people out of their money and once your name is signed on the contract they treat you with no respect,no security, nor acknowledge your maintenance requestbut love to collect their rent on time.

  Business Response

  Date: 12/19/2022

  This resident is vacating the community and her request to have December rent refunded has been approved.

  Customer Answer

  Date: 12/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and as long as they uphold their word/guarantee about my refund for the rent for the month of December, since I have NOT been able to live in the apartment since the incident . I find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:11/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to property The Summit and was very disappointed. My time and money was completely wasted. Applied over a month ago for a 2 bed apt. Move in date was Friday Nov 18. Get there to walk my apt. and it is completely unprepared. Ceiling fan falling, counters cracking, windows glass cracked, windows wont open, screen door broken, shower wall caving in just to start. When I called to cancel move in there was no apology for wasting my time not even an attempt to correct the frustration added to my plate. Photos will be posted below. Move date was changed to Nov. 22nd pending all the repairs were completed. For obvious reasons I am not wanting to move in with it in that condition and with this lack of concern and respect for a ************* so I found a backup option because I have no trust in them at this point and was able to find a place I loved. Unfortunately my holiday is now canceled because my apt is packed ready to move, I can't move into the new place until after the holidays. I had to go back to work this week and now will have to take off additional time to move next week. I called them to ask for the administrative fee back since obviously this was not due to anything I did. Instead of doing the right thing they recite the policy that the refund is only offered within 3 days of applying. Well I applied a month ago and you guys are just now showing me the apt. that was not ready on time. Now how is it right that I do everything I am supposed to do, they drop the ball but I pay the penalty on top of all the other costs I now have because of their screw-up. I urge you guys to see your apt. before signing anything. If it was like this on move in imagine the headache being in a lease. I also called Fogelman who have yet to return my call after three days. Asking for this company to do the right thing and refund what I paid to apply and the admin fee. You lost a ************* because of lack of professionalism and concern from your team at this location.

  Business Response

  Date: 12/09/2022

  ****************** put in maintenance request to address the uncompleted items mentioned on November 18th.  On November 19th, the applicant contacted the property and cancelled her application.  It is our policy that administrative fees are non-refundable as stated on the application.  We have communicated with ****************** and the $150 fee will be refunded to the applicant.  

  Customer Answer

  Date: 12/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living at The ********************** for 5 years now and I think this is my last year. There has been SO many problems but Ill start with the recent issues. I put a maintenance request in back in April 2022 because I notice mold and what looks like water damage on the ceiling of my garage. Two days later the maintenance guy said it was a leak in the upstairs apartment but they fixed it. The said once the area drys they will come and replace the plaster and paint. They havent been back or given me an update. Back in Oct 2022 my garage door wouldnt open and my car was still inside.I opened a request advising of the importance since I had to call off work that day because I couldnt leave. After not hearing back (its Saturday evening) and I know the office will be closed on Sunday I had to go **** one of the maintenance guys down so that I could get my car out. After they examined the garage they said the contractor will have to come out and replace the pulley. I then advised them of the mold and how no one ever came back out he said ok as if he was going to get on it but I guess not. Since my car has been parked in the front no one has been in the garage since the maintenance guys left. Last week I finally go in the garage to find the mold has gotten worse and its now leaking and two mattresses have been ruined. I called the office to advise of the issue and was told well Im fairly new, but Ill see what I can do. No updates, no one came out to stop the leak, no one came to ***** the damages, and the problem is not getting any better. Im sure they will deny my invoices for the mattresses that were damaged. Not to mention how you guys threaten tenants with an eviction after they made a payment arrangement which shows they have full intentions of paying but when a tenant has an issue with something going on with anything that the office should be able to resolve quickly it takes several weeks sometimes months to get addressed.

  Business Response

  Date: 11/10/2022

  The requested repairs are currently being addressed.  The garage door was repaired yesterday.   A cracked drainpipe above the garage was replaced, and the leak is repaired.  The drywall damage was accessed by a contractor and a repair date is pending (contractor's schedule).  The resident was home and is aware of the next steps for completion.

  Customer Answer

  Date: 11/16/2022

   
  Complaint: 18360077
  
  I am rejecting this response because the initial request for the leaking pipe causing the mold was back in April 2022. The only reason that the repairs have been completed is because of the message to the BBB. Any time I put in a request I have to go in the office and ask whats going on with my request and each time they have no clue of the request. This is getting too much. The concerns and issues that tenants express is not a priority of **********************. The apartments are nice but with the trash problem that lasted all spring and majority of the summer, the long wait or no response/follow up for maintenance request, the office staff that will tell you anything just to get you out the office or off the phone (if they answer) believe me its not worth it. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 12/02/2022

  We are sorry that the complainant is not accepting our response.  There was a delay in her repairs, but they have been completed.  It is unfortunate that the repairs didn't happen in a timelier manner and for that we apologize.

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business and apartment complex is tan by unprofessional people-they charge you an unsteady amount of rent(depending when you move in) but does not fix any of the maintenance request. I have had issues in my newly renovated apartment (which was false news - false advertisement,just to get me to move in). I have only been a tenant here for 2 1/2 months and I have had maintenance request put in since august and I have not had any of them acknowledged or worked on. My toilet does not work properly,my sink is not cocked correctly (you can rock it back and forth and pick it up), it is 3:24am and I woke up to my ceiling of my roof leakingthe leak has progressed and now pieces of the ceiling are coming apart because of the water damage. The new management has just given me the run around with the maintenance request Ive called in to complain about not being fixed nor acknowledged, I would like someone to contact me as soon as possible with resolutions to my problems because one of the renters laws in TN is that every tenant must be able to live in suitable living conditions. And this is not suitable I wish I could break my leasethis company swindled me and have slum lords working/owning this place.

  Business Response

  Date: 10/05/2022

  The requested repairs have been completed.  Light bulbs in the master bedroom were replaced, the stems in the tub were changed, wax ring for toilet was replaced and chimes were added to stop rocking.  The leaking pipe in the kitchen ceiling was repaired and the bath sink was resecured to the wall.  The painting contractor will be there this morning to repair the drywall in the kitchen area.

  Customer Answer

  Date: 10/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/30/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My one star isn't based on my apartment itself because my apartment is beautiful. However, this is based on Fogelman in general. I'm currently 7 months pregnant breaking my lease early to save for my UNPAID maternity leave. Fogelman is unethical when it comes to being understanding and supporting of the average person. I have to pay 3x the amount of rent to them in order to move. Yet this company earns so much.
  
  "Fogelman is one of the most experienced and highly regarded property management firms in the multifamily industry. Our management portfolio is comprised of over 94 multifamily communities with more than 28,000 apartment homes, more than $4 billion in asset value.
  
  Our client base includes an array of highly regarded pension fund advisors, investment managers, and private investors, many of whom we have worked with for decades. They find that Fogelman provides them with an unmatched combination of service, professionalism and proven results."
  
  Y'all make so much money and yet for the average person we have to struggle. My apartment will probably rent out fast since I was told " There is a waiting list" you're going to make your money. Regardless. Just heartless.

  Business Response

  Date: 08/31/2022

  Ms. ****** has previously reached out to our corporate office and this matter was reviewed.  Ms. ****** is currently 4 months into a 12 month lease agreement that expires in April of 2023.  After consideration her required 60 day notice was revised and we accepted a 30 day notice.  The buyout amount must be paid 30 days after notice is received.  We agreed to a payment plan extending the payments over 90 days on August 11, 2022. The buyout amount and the notice to vacate requirements are all part of the lease agreement Ms. ****** signed.  We must remain consistent and fair with all residents.  We cannot make allowances for Ms. ****** that we wouldn't make for any other resident.  Attached are her buyout agreement, the notice to vacate and the agreed payment plan.  No further consideration can be made.

  Customer Answer

  Date: 08/31/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept the response and will move forward with prior signed agreement. 
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved to ****************** Apartments on May 20th 2021. The beginning of June 2021, I reached out to the front office for pest control because I had been seeing a few roaches around my kitchen. This became a monthly request for the same issue. When pest control would come to spray, I have on camera, that sometimes he would place a card on my counter and leave, not **********. There is an infestation in my apartment to where I can no longer live in my home. I have spoken to the rental staff multiple time in hopes of getting this taken care of, to no avail. When I did speak to the leasing manager a month ago, explaining to her that I have a problem that not allowing me to live in my home, she stated, "No one else complained about it *shoulder shrug*". When I asked if I could transfer apartments, the answer was that I'd pay more. My daughter and I have not been home in 3 months because the infestation is so bad. When I open my front door, roaches fall from the door seals. They're in my cabinets, fridge, couch, computer, bed, everywhere! I am paying almost $1600 a month to have to live with friends and family because nothing is being done about this problem. The manager just came by today after months of my pestering her, to view the issue to which she said that it was bad. I have already spent 100s on pest control, sprays, bombs, etc...My daughter and I have been displaced for months with no resolution from the apartment complex.

  Business Response

  Date: 08/03/2022

  Hello ********, 

  Thank you for your feedback. We are sorry to hear that you are experiencing issues with your apartment. Per your request, we will allow you to terminate your lease early. Please contact the Business Manager for your community at the leasing office to submit your Notice to Vacate and discuss details. She can be reached at *********************************************** or ************ or in person at the leasing office. 

  Thank you, 

  Customer Answer

  Date: 08/03/2022

   
  Complaint: 17641765
  
  I am rejecting this response because:

  I would not like to speak with ***** based on her response to me in the past when I did bring this matter to her over a year ago. Shes not very empathetic or seems to care. I dont know if I can trust her details one minute she tells me that I have to pay for as long as the apartment is vacant, even though I will not be living in it. And another she tells me that people just live with the pests and I should just throw things away. 
  

  I honestly love this community, just not the infestation of roaches. I can and will vacate this apartment within 30 days but I do not want to pay because Ive already paid 3 months (today will make 4 months) to not be able to live in my apartment. If possible, I would like to be moved to another unit preferably in another building (I do have an 8yr old daughter who starts school tomorrow) Id still pay the $1460 for the 1bdrm loft, I just dont want to deal with the roaches falling from the ceiling or crawling into my fridge or out of my babys favorite cereal box. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/25/2022

  Hello ********, 

  Thank you for contacting us regarding your concern. One of our associates will contact you to discuss further options. Thank you.