Business Profile

Property Management

Fogelman Properties, Inc.

Complaints

This profile includes complaints for Fogelman Properties, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

61 total complaints in the last 3 years.
23 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My ** unit broke in June and was out of service 5 days. On July 11 the ** broke again and it has not worked correctly since then. The property doesnt even respond to work order requests any more. I had to buy 2 portable ** units myself at over $800 just to have 30% of my apartment comfortable. My electric bill last month was $593 for a 2 bedroom apartment because the ** literally runs 24 hours per day along with the 2 temp ** units. The property did nothing for weeks, then changed the evaporator coil but it still isnt working and not keeping the apartment even remotely cool. It gets to 80 degrees and the humidity is above 70% constantly. For reference, ** cooled spaces such as the gym on property is 70 degrees with 50% humidity. I have been extremely patient but I have lost all my patience.
Customer Answer
Date: 08/07/2023
I had a typo in my request. I want my rent stopped in August, at the end of this month vs. October.
My requests are:
Fix AC
Stop rent on 8-31-23
Cancel early termination fees/reletting fees.

Business Response
Date: 08/10/2023
Our ***** Regional President is aware of this matter and has communicated with the complainant. With the excessive heat in the area the air conditioning is doing what it was designed to do. Air conditioning is designed to lower the temperature 15 to 20 degrees below the outside temps. With 100 degrees plus days the air conditioning can only do so much. The portables that were mentioned belong to the complainant. The excessive humidity is being caused by vents being closed as well as the doors to certain rooms being closed. The a/c will not bring the temp down until the humidity is out. This was explained to the complainant who refused that explanation. This unit was inspected by several individuals as well as our corporate HVAC certified representative. Coils were cleaned, coils were replaced, and an outside compressor was replaced. The inside thermostat was set to 70 and the inside temp was 70 and the outside temp was 91. We understand that the complainant has decided to relocate but no fees or rent will be waived.
Customer Answer
Date: 08/10/2023

From the CONSUMER:
Sent 8/10/2023 4:18:37 PM
Read by ********************* on 8/10/2023 4:19:11 PM

Complaint: 20425299

I am rejecting this response because my apartment has never reached 70 degrees in the last 3 months. The property never told me or asked me to turn off the portable ** units and if they did, I would love to see the record of that communication. I exchanged emails with the ** today and told him I would turn off the portable ** units and try that so to say I rejected that idea is COMPLETELY FALSE and a Lie! Of course the portable ** units belong to me because I bought them after the ** failed. Keep in mind the ** went out on the 11th of July. They did nothing until the 18th. The regional maintenance person showed up on the 18th and the evaporator coil was changed on the 20th. At no point after that they did tell me to shut down the portable ** units or that the ** units were causing the issue. You are correct I chose to move out! Why would I stay and live in a place where the ** doesn't work.
Based on my history with the property, I fully expected them to reject my request because they could care less about the residents. This is not a surprise.
I completely reject this settlement because they are offering ZERO for all of the inconvenience, excessive electric bills caused my the **, and the fact that I am literally moving due to this ** issue.
I still hold to my request with one exception: I will pay the rent through September 30th. No reletting fees.

Sincerely,

*********************
From the CONSUMER:
Sent 8/10/2023 4:22:59 PM
Read by ************************************************************** on 8/16/2023 12:40:43 PM
In addition to my previous message: ask the property why the workout room and the office and my neighbors apartments are always at 70F and comfortable if the **'s are only designed to be 20 degrees below the outside temperature? So the workout room should be 80 degrees all the time but it is always 70F! This makes no sense. The discharge air coming out of the vent should be ***** cooler than the room temperature, not 20 degrees cooler than the outside air. For example, if the room is 75 F, the discharge vent air will be ***** degrees.
The assistant manager lives in a unit on property. Is her apartment 80 degrees? I bet not!
Is the office 80 degrees? No it is not!
From the CONSUMER:
Sent 8/13/2023 9:12:11 PM
Read by ************************************************************** on 8/16/2023 12:40:52 PM
I removed the portable ** units on Thursday as they requested. I was out of town but when I got home on Saturday afternoon the temperature was 75F versus a setpoint of 72. The thermostat on my refrigerator was 77 and the humidity was 64%.
The air out of the discharge vents was 67 degrees which means it isn't achieving the ***** degree drop that a good operating ** should be.
My electric bill I received yesterday is $624! This is because the ** doesn't work and runs 24/7! Last month was $593! This is for a small 2 bedroom apartment! Ridiculuous!!
The following was sent to the property manager and ** with supporting pictures.
On Sunday morning, at 8 AM it was 70 degrees vs. a 70 set point.
At 9 AM, it was still 70 but the ** started running.
By 10:45, the ** could not maintain the set point. It was 71.
At 12:30, it was 72.
At 1:18, it was 73.
At 2:26 it was 74. The humidity was 63%.
At 2:30 I went to the workout room on the property. It was a nice 70F with 48% humidity.
At 4:15, it was 75.
At 6 PM, it was 76.
It is now 8:00 PM and it is still 77 and the humidity is 61%.
I was told my the Vice President in email "This is all your going to get!"
That is an exceptional customer service response! I guess I should pay half my rent since the ** works half as good as it is supposed to and tell them that...."That's all your going to get!"
My neighbors have relatively new outside units. There is a brand new outside unit on the main office building. But I'm told they have done all they can, when I have one of the oldest outside units on the property!
I stand completely by my claim. This property has not done all it can! They have not changed the outside coil and the ** is not working correctly.
This ** has not worked properly since July 11th. It is now August 13th!
My claim remains:
1. Fix the **
2. Stop my rent at the end of August.
3. Cancel my reletting fees for all the inconvenience I've lived with in the last month. I've paid $1100 in electric bills because of the properties inability to fix the **!
*********************
Show Business/Consumer submitted responses ONLY.
Customer Answer
Date: 08/10/2023
In addition to my previous message: ask the property why the workout room and the office and my neighbors apartments are always at 70F and comfortable if the AC's are only designed to be 20 degrees below the outside temperature? So the workout room should be 80 degrees all the time but it is always 70F! This makes no sense. The discharge air coming out of the vent should be ***** cooler than the room temperature, not 20 degrees cooler than the outside air. For example, if the room is 75 F, the discharge vent air will be ***** degrees.
The assistant manager lives in a unit on property. Is her apartment 80 degrees? I bet not!
Is the office 80 degrees? No it is not!
Customer Answer
Date: 08/13/2023
I removed the portable ** units on Thursday as they requested. I was out of town but when I got home on Saturday afternoon the temperature was 75F versus a setpoint of 72. The thermostat on my refrigerator was 77 and the humidity was 64%.
The air out of the discharge vents was 67 degrees which means it isn't achieving the ***** degree drop that a good operating ** should be.
My electric bill I received yesterday is $624! This is because the ** doesn't work and runs 24/7! Last month was $593! This is for a small 2 bedroom apartment! Ridiculuous!!
The following was sent to the property manager and VP with supporting pictures.
On Sunday morning, at 8 AM it was 70 degrees vs. a 70 set point.
At 9 AM, it was still 70 but the ** started running.
By 10:45, the ** could not maintain the set point. It was 71.
At 12:30, it was 72.
At 1:18, it was 73.
At 2:26 it was 74. The humidity was 63%.
At 2:30 I went to the workout room on the property. It was a nice 70F with 48% humidity.
At 4:15, it was 75.
At 6 PM, it was 76.
It is now 8:00 PM and it is still 77 and the humidity is 61%.
I was told my the Vice President in email "This is all your going to get!"
That is an exceptional customer service response! I guess I should pay half my rent since the ** works half as good as it is supposed to and tell them that...."That's all your going to get!"
My neighbors have relatively new outside units. There is a brand new outside unit on the main office building. But I'm told they have done all they can, when I have one of the oldest outside units on the property!
I stand completely by my claim. This property has not done all it can! They have not changed the outside coil and the ** is not working correctly.
This ** has not worked properly since July 11th. It is now August 13th!
My claim remains:
1. Fix the **
2. Stop my rent at the end of August.
3. Cancel my reletting fees for all the inconvenience I've lived with in the last month. I've paid $1100 in electric bills because of the properties inability to fix the **!
*********************
Business Response
Date: 08/18/2023
It is unfortunate that the complainant did not accept our response. We respect his decision to vacate but no additional comments are warranted, and the termination fees will apply.
Customer Answer
Date: 08/18/2023

Complaint: 20425299

It is unfortunate that FOGELMAN doesn't value their customers and really unfortunate that they don't address equipment issues on their property in timely manner. I will pay their fees. I don't consider this matter closed and DO NOT **CEPT their position at all and as far as I'm concerned this complaint can remain open forever.
I'm only paying the fees because obviously I don't want this to affect my credit BUT FOGELMAN is an irresponsible company that cares nothing for their residents and it is unbelievable to me that they refuse to offer any settlement at all after my ** was literally not working for 30+ days. It is obvious that the outside unit on my apartment is one of if not the oldest one on the property BUT they have new units all around the main building. This shows they don't care about residents.
There are many things they could have done to resolve this quickly without issue. I've been very patient with them despite not having a working ** and FOGELMAN offered NOTHING for the inconvenience! I have been a resident there for many years and have never even been a day late with payment. I've been a good resident and they have literally offered nothing for the trouble and inconvenience I've experienced. I'm sure treating residents poorly, without empathy, with no compassion, and without apology is NOT the way FOGELMAN became successful over the years, but that is exactly how the company operates based on my experience.
I'm sure as soon as I move out, they will change the outside unit completely and have the ** working perfectly. I will make sure I go by the apartment routinely to take a picture of the new unit once they install it so I can have more documentation and proof.
FOGELMAN's customer service is an absolute joke. They truly don't care about the residents at their property.

Sincerely,

*********************
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have found this apartment complex in *******, which was handled by Fogelman Properties at the time. We are family of 3ppl(2 adults and 1 child) - and wanted to rent 1 bedroom at the time - we were told by the leasing manager that by ******* rent laws 3 people can only rent 2 bedroom apartment, which is what we did - which I just found out recently not true! Horrible management!!!!
Business Response
Date: 07/11/2023
Our occupancy policies and guidelines are to allow two people per bedroom. Fogelman no longer manages this community as of December 29, 2021. Due to the sale of the property, we cannot review the specifics of their application.
Initial Complaint
Date:06/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hall ***** apartments. I'm not renewing my lease after July 17, due to the reasons explained below.There's mold in this apartment. Previous owners did mold testing in November, but I didn't find out the results until January 2023. My lawyer had to contact front office for the results. I didn't know the mold was bothering me until I went on vacation in April and noticed the difference on certain symptoms. I just found out in June that I actually have Aspergillus in my body which is one of the molds in this apartment. The washer smells like mold(reported more than once) and ******* said it smells like mildew but it wasn't replaced just spray added. The air smells like dirty socks or cheese sometimes and only lemon spray was sprayed in the vent. Leak in bathroom and mold growth but the mold was just wiped, then later scrubbed off the wall once it came back. My charges went up without a notice. Per contract (******* said it was voided by previous employee but **** pulled my contract up in November when we spoke about the mold testing)there's no charge for trash, sewer, pest control and water. The previous company also fixed the charged for the garage. There's 2 apartments here with the same sq ft., only difference was the garage. The garage apartment was higher than the one without the garage. So why is there another charge for the attached garage when it seems like it's already included in main pricing for this apartment. I'm assuming my prices changed again upon your arrival because I didn't take the review down about the mold. Some way somehow my review on bbb was hidden from the public until after the turn over. There wasn't any bad language or anything within the review to be violated of posting. Maybe they knew someone in the bbb office or could call to get it removed. Due to my health I have to get out of this molded apartment because *********** can cause death. Along with charges added outside agreement and notice. But mold is the biggest factor.
Business Response
Date: 07/17/2023
Fogelman assumed management of Hall ***** apartments on March 22, 2023. After reviewing the service request for the issue listed above, it was determined that the issues regarding mildew were taken care of in May, by our onsite team. We had an additional request submitted regarding an HVAC repair on 6/21/23 that was also handled by our onsite team on 6/22/23.
If there are any additional questions or concerns regarding billing, please let us know and we will be happy to review to ensure that these are entered accurately. We make it a priority to resolve issues our residents are facing timely and efficiently. We apologize if we did not meet your expectations while staying at your apartment home at Hall *****. Please reach out if you have any additional questions that we can assist you with.
Customer Answer
Date: 07/19/2023

Complaint: 20259498

I am rejecting this response because: the mold wasnt handled. The leak from sink caused mold under sink. The first time it was wiped and peeled off. The second time(faucet being replaced) the mold was scrubbed with a brush. Both times the mold came back. You cant treat mold by wiping/scrubbing it because it comes right back. Washer only received some type of lemon spray and mildew/mold smell went ********** or two & came right back. Which I already told ******* this isnt the first time the washer been reported and she smelled it something herself. She told me she would check how to replace it but she never got back with me on replacing it but that didnt happen. I also did a mold test on the washer as well & it showed different types of mold from it. Hvac filter was replaced and that was it. Nothing was handled properly. The leak behind the toilet wasnt handled as well. The wood behind toilet was worst after leak from sink.
Sincerely,

***********************
Customer Answer
Date: 07/19/2023
Washer
Customer Answer
Date: 07/19/2023
Behind toilet
Customer Answer
Date: 07/19/2023
Behind toilet
Customer Answer
Date: 07/19/2023
Under sink
Business Response
Date: 07/20/2023
We were provided the air quality testing that was completed on 11/28/22 which states that there was no indication of unusual mold conditions & based on those results there was no further testing needed at that time. Since assuming management of Hall ***** Apartments. The issues that were brought to our attention are listed below with the completed dates, per our records.
5/14/23: 4 separate tickets were put in by the resident;leak under sink, washer smells, garbage disposal smells, & apartment smells. We came out to look at the issues on 5/19/23. The area under the master bathroom sink was treated with moldicide and we also replaced the faucet. This was all completed by 5/26/23.
6/21/23: service ticket entered for ac not cooling. Completed on 6/21/23
No further request on the most recent service ticket indicating smells or mold/mildew in the apartment. We apologize this was not completed to your satisfaction. Your feed back is valuable to ensuring we can address issues promptly in the future.

Customer Answer
Date: 07/20/2023

Complaint: 20259498

I am rejecting this response because: Even though the result from the testing says no unusual mold, it doesnt mean no mold at all. Mold also grow over time. No need to go back & forth about it because Im no longer there.

Sincerely,

***********************
Initial Complaint
Date:04/04/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business removes autopay from resident portals on their last month of the lease and then charges then $150 late fee's. The property manager said it was policy and that it wasn't her problem. I paid the fee, but this is fraud.
Business Response
Date: 04/05/2023
The resident payment portal is set up and controlled by the resident. The start date of auto pays, stop date of auto pays, the form of payment and maximum amount that can be paid are ALL controlled by the resident. In May of 2022 the maximum amount that could be paid thru this account was $2000.00. The resident had a balance on May 1, 2022 of $2017.00, so the payment wouldn't process due to the max ************ A late fee was charged and waived for this resident at that time. On May 5, 2022, the resident increased their maximum payment amount to $3000.00 and entered a start date of May 5, 2022, and a stop date of March 31, 2023. There are two lease holders and it is possible ********************** wasn't aware that this change had been made, but the property did not stop his automatic payment. It stopped on the date set up in the system. Our policy is to waive a 1st time late fee as a courtesy. This courtesy was extended in May of last year. We are sorry that this happened, but this was the sole responsibility of the resident.
Customer Answer
Date: 04/05/2023

Complaint: 19895253

I am rejecting this response because: The rent is actually due on the 1st of every month but your system has a delay in collection automatic bill pays. I called your office on May 3rd 2022 and spoke with ******* and asked if I needed to make a manual payment or if I should allow for the automatic bill pay to push through. She informed me to wait because she didn't want me to be billed twice and said nothing about the $2,000 limit at the time. Then the 4th came and I had a late fee. I called the office again, and spoke with ******* she had me come down to the office so that we could figure out what happened. She discovered it's because there was a limit set at $2,000 - our monthly rent is $1865 mind you. She said she would fix it since she was the one that told us not to pay it the day prior.
Then again on our LAST month of living their your team sends out an email saying that your system is being updated or changed and to bring a check to the office. Then later send out another message that everything is fine and autopay's should work as normal. All of a sudden surprise surprise our autopay is removed from the system and we're charged a late fee on the 4th of April. I asked for a courtesy removal removal because of the issues with YOUR systems. No one sets up autopay to pay 12/13 months and ignore the last month of living there. Then because management has changed and ******* didn't place any notes in your system it looks like I didn't pay my bill on time. The new manager *** and the lady at the front desk ***** basically tell me to kick rocks because it's not their problem. Your team needs to reevaluate your payment systems, place better notes on tenant accounts, and take a look at the customer service provided on site.

Sincerely,

*******************************
Business Response
Date: 04/17/2023
The resident keeps referencing the amount of his rent was $1865. The resident portal pulls the balance on the account, not just rent. The rent was $1865 plus $20 in pet rent, $65 internet, plus water and trash. His limit was $2000, but his total balance was $2017.39. The lease holder increased the limit amount to $3000 and set a date for the ach to expire on March 31, 2023. It is unfortunate that he is not accepting of this answer, but this was not a system error.
Initial Complaint
Date:03/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The **************************************, apartment ***********************. Lease began in Nov 2020, ended Jan 23, 2023. My daughter turned 18 Nov of 2022. I am being charged, which is a separate issue and I have an attorney, however, your apartment complex has sent me 2 notices and have listed minor child as being responsible. She NEVER signed a thing and I want her off of what they are trying to charge me for. I should not be getting notices since they have received something from my attorney, however, since I have-you better believe I am not happy about my daughter having her name as being in collections. I asked them to start with to take her off. The managers now were rude, and ridiculous charges. I am a teacher, I work hard, and I not dealing with this nonsense. It's enough to have my credit ruined, but not hers.
Business Response
Date: 04/12/2023
The collection was filed in the names of ********************************* and ******************************** This was done electronically thru the property Yardi software listing all names as listed on the lease agreement. We have confirmed with *************** Systems that the name of ******************************* has been removed.
Customer Answer
Date: 04/12/2023

Complaint: 19597118

I am rejecting this response because:
The reply states that the thing was filed because the 2 names listed on the lease agreement were ********************************* and *******************************.
*******************************(correct spelling) yes, signed lease. ******************************* was listed as my child because they said I had to list my children who were going to live there. You DO NOT ADD THEM TO A CREDIT COLLECTION. EVER.
The response is absolutely reprehensible.
She was removed from being sought for collections. At least that part was taken care of, but covering up ignorance with that written response is just wrong. You can do better. Your company should do better. With a lot of things. But I can not financially fight my collection bill, which was all a bunch of horrible lies.
Sincerely,

*******************************
Initial Complaint
Date:02/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My issue is that the PrtyMngr *** is very rude, she does not respect anyone or our concerns!! We are not Residents! Im her eyes but TransactionNumbers! she has a nasty attitude and demeanor. mold was covered up I have proof but recently I informed the employees of the sewer and it how it was backed up! I was on them every day about this issue. So from December 14 to 17 my toilet was stopped up. They sent maintenance out to fix it but it only last a couple of days. From there The12/ 17 till 1/7/23 I had No working Toilets in either of of my Restrooms they did not update , check on me or anything! Then the winter cold front came in where the water had to be shut off which I totally understand is out their control! But now I had No toilets, water or heat because the water is what makes the heat work, From then on no communication at all. Finally Jan 7 I get my toilets water and heat back. I with held my rent because they never communicated about the issues but they made sure they let everyone know how to pay the rent! Since the office was hit too with pipes bursting. Then instead of issuing a credit from 12/17till 1/7they only issue 400 from 12/24 to 12/31! I have proof!!!Boom then my ceiling fell in from the pipe bursting in the apartment above me my ceiling just got fixed two weeks ago! Then the hot water heat tank busted above me and flooded my entire apartment! During non of time no one reached out with concern no credit again for not being able to be in my unit. And now because Im they a** about my apartment they want to evict me because my son and some friends from around the complex was in a abandoned unit smoking! But they let the other kids stay but I have to leave or agree to put son on bar list, schetky right. Now before that happen they put in my transfer to move to theee bedroom but instead of keeping my rent rate they making me pay the higher rent! Not fair I know ! Now my son was wrong but nothing was damaged or missing! Part 2 coming Im out of chara
Business Response
Date: 03/07/2023
All repairs were made pertaining to the leak in the unit. The carpet was also replaced. All residents and occupants must be listed on the lease. A criminal background check is done on anyone 18 or older. On February 18, 2023, ****************** son was discovered by our courtesy officer, who is also a ******* Police Officer, in a vacant unit with a minor smoking marijuana. He is over the age of 18 and was an unauthorized occupant. He was instructed to not return to the property by the courtesy officer. There was smoke damage to the vacant unit that had to be repaired. ************** was in violation of her lease due to the unauthorized occupant but allowed to continue her residency in her current unit.
Customer Answer
Date: 03/07/2023

Complaint: 19491662

I am rejecting this response because: They are correct all repairs were made but yes it took a while my ceiling was down for a whole month and attracted spiders and more it got fixed two days before My apartment flooded. I will not go back and forth about this and I will speak with them but far as my son , I was honest about that whole situation and never denied anything but it was more than just him , further more while is he being put on the bar list while the other occupants that were with him is 18 as well and he is in his last year of high school. All my children are on my lease and my son just turned 18 last after I renewed my lease. So no I do not agree. If I was in violation of lease why was I not evicted. No they are they trying to cover themselves because of this. I spoke with ebony just yesterday and we spoke about this issue and she said would check the lease. I had no plans to renew my lease but due to the fact I had Covid 19 and I was affected by it I fell behind and she filed on me. Now because of this judgment alone From ******************** everyone is denying me even though my account was paid in full. I am Christian ***** and it takes a lot to get me upset but something has to be done. So I pray God steps in this situation because this is not fair. Wrong is wrong and right is right but dont lie on me like my has not been coming into the office and paid rent twice while I was at work and signed his name but Im in violation!!!! My son will be 19 come this July. Dont try to make me look bad when all I ever asked for was communication. Im done with matter and do not agree with their response. Some of it was true some of it was not.!!!!! Furthermore this about them not my son! But since it was put out there I responded. My son was in office with me when I got approved because ************************* approved me. Enjoy your day

Sincerely,

*********************
Initial Complaint
Date:02/07/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 12/24/22, 3pm, a pipe burst in my son's bathroom wall causingwater to rush into his bathroom,bedroom, hall and hall closet. I immediately called in an urgent maintenance request having to leave a message. I went outside to inspect, I could hear water ******* through the walls down to a storageroom below and outside the driveways down to the parking lot. It was tons of water. While outside, I ran into my neighbor, who told me her unit was also flooding and had been since around 1 pm (2+hrs). She explained she had called emergency maintenance and the office 20+ times and had not received any feedback in hours. After waiting nearly anhour for maintenance to call me back, I jumped in my car, risking my life riding on ice to search for someone to help. I was able to find a maintenance person to trail me and cut off the water. My family and pets packed up to leave for the rest of the weekend. Understanding it was the Christmas holiday, I waited until Tuesday the following week to return to check on my unit. I found that no one had been out. Within those 4 days, I had not received a call or email from ******* Staff or Fogelman. The same day, I went to the leasing office and found that the office was closed down due to damage from the storm.Between 12/24 and 01/03/23, I repeatedly called and emailed ******************** Staff and Fogelman. I did not receive any direct contact back until I reached out to Code Enforcement. After 12 days, my neighborsadvised water was restored to our building and we returned home.I waited a few days expecting to hear back from staff regarding scheduling to have the walls fixed and the damaged/mildewed carpet removed. I was never contacted. 01/10/23, I emailed ****************************** detailing the ordealI had already been through and asking for an update on repairs needed. Finally, I received a response, I was given a half apology along with multiple excuses as to why no one had contacted me in 17 days. I was given a credit on my lease for the days I was away and told I would get an update on repairs later.No one ever contacted me back. During this time, men from the restoration team (strangers) were randomly entering apt without any notice every other day. On 01/13/23, a man came to inspect, he advised my apt would be demolished soon. He explained they were planning to tear the wall out. To reiterate, ******************** had not provided any updates to me. NONE. I reached out (via email as I could never reach anyone in person or over the phone) asking for them to advise what construction would be done and when itwould start. I was told (via email), they were waiting on insurance adjusters etc before they could update me with any info.On Jan 20th, multiple people came in, advising they would start the demo in 10mins. I was given 10mins to gather belongings and leave. When I returned later that evening the entire front half of my apt had been gutted. The front entry, kitchen, hallway, bedroom, living room, and sunroom was nothing but wood frame. This is when I realized I had been moved into a unit that already had extensive mold and mildew issues. Also, without warning the water was turned off so there was no water, no heat so my family and I could not stay. I again gave my apts time to send out an update or call but I got nothing. On 01/23/23, I emailed again. This time detailing my extreme dissatisfactionregarding not being notified of demolitionetc. Fogelman reached out (via email) letting me know that basically, they were too busy to help me or contact me due to their multiple properties affected by the storm and the millions of dollars they expect to be out of. She let me know that if I was so unsatisfied she would release me from my lease. I was insulted and finally understood that ********************************************* do not care that their residents are suffering. My family and I have been in a hotel for 19 days now. I have not received a response from anyone since I last reached out Jan 23rd.
Business Response
Date: 03/06/2023
On December 24, 2022, during a major freeze/ice storm several pipes burst within the community of ******************** Apartments. ********************** unit was one of many affected. Due to extensive water damage her unit required demolition in order to restore it as well as several others. It was not feasible to inhabit the unit while the restoration work was being done. One January 10th, 2023, a rent credit of $613.09 was placed on ********************** account along with a utility credit of $45.92 on January 12, 2023. The onsite team discussed her lease being terminated and the option to vacate the property or transfer to another unit onsite. On February 7th, 2023, a rent credit of $518.77 was placed on ********************** account. ****************** communicated via email with the Assistant Manager and decided on February 9, 2023, to transfer to another unit. ****************** is scheduled to move into her new unit on April 7, 2023.

Customer Answer
Date: 03/07/2023

Complaint: 19348550

I am rejecting this response because: Unfortunately my complaint is not completely resolved yet. The property manager's response is correct, over the last few weeks Ebony has been most helpful in addressing my needs but the earliest move date I've been given is April 7th. That will be a total of 11 weeks my family and I will have spent displaced. I am not happy at all about the time frame but I do appreciate the management team offering alternative solutions and being more responsive. Once I am fully moved into a unit and my account has been credited for 02/01 - 04/06/23, I will consider this matter fully resolved. Thank you

Sincerely,

***************************
Business Response
Date: 03/21/2023
******************** and the management company have been as accommodating as possible, considering the circumstances surrounding this weather event. The absence of the residents was required in order for the repairs to be made. They still however maintain possession of the unit, which houses their belongings. A rent credit of $724.00 (which is 50% of the rent total) will be placed on their account, along with a $26.50 water credit, $5.00 trash credit, and a $2.00 pest control credit making the credit total $757.50. We feel this is fair and no additional credits will be given pertaining to this matter.
Business Response
Date: 03/21/2023
As a goodwill gesture, management has included an additional credit for March of $757.50 to ********************** account. A total credit of $1515.00 will be placed on her account by close of business tomorrow.
Business Response
Date: 03/22/2023
From the BUSINESS:
Sent 3/21/2023 2:05:33 PM
Read by **************************************************** on 3/21/2023 2:43:54 PM
******************** and the management company have been as accommodating as possible, considering the circumstances surrounding this weather event. The absence of the residents was required in order for the repairs to be made. They still however maintain possession of the unit, which houses their belongings. A rent credit of $724.00 (which is 50% of the rent total) will be placed on their account, along with a $26.50 water credit, $5.00 trash credit, and a $2.00 pest control credit making the credit total $757.50. We feel this is fair and no additional credits will be given pertaining to this matter.
From the BUSINESS:
Sent 3/21/2023 2:37:20 PM
Read by **************************************************** on 3/21/2023 2:44:05 PM
As a goodwill gesture, management has included an additional credit for March of $757.50 to ********************** account. A total credit of $1515.00 will be placed on her account by close of business tomorrow.
Customer Answer
Date: 04/10/2023

My Apt has been without running water, heat, and air conditioning for a total of 13 wks (and AC is not working). On 01/20, my apt walls was gutted, the bathroom sink and kitchen cabinets were removed with no prior notice & after 75 days repairs are not done. This continues to be a life-altering issue that has affected my work, business, and mental stability. ******************** continues to fail in its communication of important updates and changes, the staff shows no sympathy and has done nothing to speed up the repairs in my unit. On 02/08, 19 days after my apt was gutted, I was able to reach Ebony in person after days of no response to emails and calls. She offered to transfer us to unit 09-2021 w/ my exact floor plan and upgrades. I was initially advised the unit would be ready 03/18, and then later I was advised the unit would be ready on 04/07. I accepted this alternative and made arrangements by transferring bills, utilities, and hiring movers. I called 03/29 to ensure unit 09-2021 would be ready as promised. ******************, the unit would definitely be ready by 04/07. About an hour later, I received an email advising 09-2021 will not be ready and it could take addt'l 30 days. I asked what happened, why wasn't I told sooner, and was advised the unit had been assigned to be renovated and coincidentally they had just been notified. I was offered another unit but after 13 weeks of being displaced, and being told conflicting information countless times, I've decided to remain in my leased unit (09-1024) now that the water has been turned back on after 11 weeks. I notified the ******************** team that I decided to remain in my apt yesterday, 04/04/23, as of today, the transfer unit has been removed from my residential account, and per usual I have not received any response or feedback from ******************** or Fogelman.
I've spoken to ********************, they assure me they are able to work around us living here and work is expected to be completed within 2 weeks. ; I would like my unit completed. The *** walls, floors, plumbing and cabinetry upgrades done within 10 business days.
Business Response
Date: 04/18/2023
All storm damaged areas of the original unit have been repaired by BluSky. The air conditioner was repaired by onsite maintenance.
Business Response
Date: 04/19/2023
Date Sent: 4/18/2023 9:58:59 AM
All storm damaged areas of the original unit have been repaired by BluSky. The air conditioner was repaired by onsite maintenance.
Customer Answer
Date: 04/19/2023

Better Business Bureau:

I will note that I worked directly with BluSky over the last 2 weeks to resolve this issue. Kudos to the BluSky team for making my family and me a priority. After 12 weeks of basically begging ********************/Fogelman staff for help, I reached out to the BluSky team and they completed construction within 10 days as promised. I reported the A/C 04/04, online, email & in person. I don't have any record of the maintenance team coming out, the maintenance request is still showing open. I've been running the air for 30 mins now, and the inside temp of my apt has not changed one degree. I am only accepting this resolution because I am completed exhausted with ********************/Fogelman ignoring their responsibilities and ignoring my residential needs.

Sincerely,

***************************
7410 *************** 204
*******, ** 38016
Initial Complaint
Date:02/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I live in ******************** Apartments in *******, **. Beginning Christmas Eve, 2022 when we had the hard freeze, pipes burst all over the apartment complex. Ruined a lot of things in my daughter's room, the guest bedroom and bathroom, in my laundryroom, and in my hallway. We were out of water for ************************************************ her room because holes are cut out of the walls all around her bedroom and closet, holes are cut out in the guest bathroom (my daughter's bathroom, sink is pulled out, unable to use the bathroom still unto this day. We have bugs crawling, I have asked numerous of times for them to have pest control to come out, they still have not came out. This is suppose to be a GATED COMMUNITY, but because the gates are constantly open, people are coming into the complex stealing cars every week, 2-3 cars a week. My car was stolen the day after Thanksgiving, and several more cars have been stolen since then. Several of my neighbors cars have been stolen since then. My daughter hasn't been able to sleep well because she is unable to sleep in her room, which has caused her some stress, which in turn has caused her to have her 1st Seizure in 2 years. My Mail has been stolen out of the mailbox, we have mold all throughout the apartment, and my daughter suffers from asthma. For several weeks, we were unable to reach anyone in the front office. They haven't tried at all to communicate with us on how long she are expected to live under these conditions. They allowed some people to get out of their lease, with no penalties, which brings me to you guys. I am leaving here, I want out of my lease without any penalties, but they want me to pay the rent for this month, February, and I'm vacating on the 13th. Another tenant who was just let of his lease, was not charged any rent, he was not penalized at all. Maybe it's because he moved into their "sister property." I did not want to move into another apartment complex, I'm gonna be renting a house, which should be my choice.
Business Response
Date: 03/07/2023
December 24, 2022, our city was hit with a major freeze/ice storm. There were multiple water main/pipe breaks throughout the city and this community. We were at the mercy of overwhelmed contractors and insurance adjusters because of the massive damages. No repairs could begin until insurance adjusters gave prior approval. Due to the extensive damages ************** had to vacate her home. She was given the option to relocate to a sister community and she declined. She was let out of her lease with no penalty, and $1426.11 was credited back to her account. She vacated the community on February 17, 2023. Her previous unit was scheduled for demolition.
Initial Complaint
Date:01/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Apartment flooded on Christmas Eve (12/24/22) from a frozen sprinkler system pipe at roughly 5:30pm. On sight maintenance stated fans would be placed in unit to help dry the damage at roughly 6:30 pm. After celebrating Christmas with family and returning to the unit, fans were not placed in the unit. For the next FOUR DAYS, nothing was done to fix, dry or help our misplaced family. Items in the unit started to mildew and the sour smell of stagnate water filled the unit. My family had to stay with family and hotels during my wife's vacation as she is a teacher. There was ZERO communication from the apartment complex or management company to help accommodate my family. Multiple emails were sent to property management. On Dec. 29 after calling the Memphis corporate office, fans were finally placed in the unit to help dry the soaked carpet and sheetrock. Then another four days passed with ZERO communication. They still expected me to pay rent and assessed a late penalty as well as refusing to pay my deductible for rental insurance Finally on January 4th, 12 days after the flood, I threatened legal action and someone came to my unit to assess the damage and establish a schedule to fix all repairs needed. They have treated multiple other tenants very similar. Video is available upon request. File larger than allowed.
Business Response
Date: 01/20/2023
On December 24th at 5:37pm ****************** was contacted about a sprinkler line break causing damage to 11 units. There were challenges getting a restoration company onsite on Christmas Eve. The restoration company did arrive at 3:00am Christmas morning and worked in 2 units, none of which were the ****** unit. Restoration started in the ****** unit on December 29th. On January 4th, **************** came into the office and stated his attorney instructed him to inform us that he was taking us to Civil Court if his unit wasn't completed by January 9th. Of the 11 units affected, the ****** unit was the first to be completed as of January 6th.
Initial Complaint
Date:12/28/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12.24.22 I received a call from the ************** property manager at Echo ********** asking if I was home and since I wasn't she said I should check on my apartment as a unit in the community has pipes that burst. When I arrived I never imagined I would see my entire apartment being soaked with water with no management team members on site to assist, cut off the water and access the damage. We were never offered a hotel, access to a vacant unit or anything at all. My family has been displaced and we have had to raise funds to cover the out of pocket expense and the Property Manager only said reach out to your insurance.Although I have filed a claim with Allstate its been 4 days with no plan, apologies or updates on the plan. I've emailed and called customer service and there's been no reply.After I brought it to their attention that the Water removal company never arrived until days after the initial incident there was no sense of urgency nor compassion for my family.Fogelman is beyond negligent by having a vacant unit not having the unit heated etc. They also don't care aobut the very tenants that help fill the units. I'm beyond hurt I'm disappointed
Business Response
Date: 01/13/2023
BBB case # ********

Fogelman Properties is in receipt of the above referenced customers complaint and appreciates the opportunity to respond.

Like many others in the metro Atlanta area and around the country,************ and several of her neighbors experienced a water leak in their apartments after the unprecedented and extreme cold temperatures during the Christmas holiday weekend caused a water line to freeze and rupture. On the night of the water leaks, our property team members and the fire department responded to the property immediately, turned off the water supply to prevent further water damage, and assisted as many affected residents as possible.
As you can imagine, the magnitude of the damage (regionally and nationally) caused by the extreme cold temperatures, especially during holiday celebrations, placed an enormous strain on the availability of resources. Nevertheless, unlike many other properties, our property team was able to find an emergency response company to begin water extraction and drying that night. However, because of the large number of impacted apartments, and the limited resources (personnel and equipment)available to address those many impacted apartments, some apartments, including Ms. ****** could not be immediately addressed. Still, as soon as additional personnel and equipment arrived, the repairs in Ms. ***** apartment commenced and continue.

Unfortunately, the damage to Ms. ***** home was so substantial that ************ must vacate her apartment while the repairs are completed. Currently, our community only has two available vacant apartments, and ************ was offered the opportunity to move to one of those, but she did not accept that offer. Because there are no other relocation options within our community, ************ was instructed to vacate her apartment so that necessary repairs could be completed over the next few months. We regret this was necessary, but we made this decision after determining it was in the best interest of Ms. ***** comfort and wellbeing.

************ has spoken to our onsite property management team and messaged with a representative from our corporate office on several occasions, and they have explained the magnitude of freeze damage in our community and the Atlanta area and the challenges weve encountered. Members of our team have also assisted *********** with her renters insurance claim by speaking with her insurance agent. We understand and are sympathetic with Ms. ***** frustration with the unavoidable and unfortunate circumstances she is facing, and our team has made every reasonable effort to respond to and address Ms. ***** concerns.
Customer Answer
Date: 02/23/2023

Complaint: 18648195

I am rejecting this response because: Echo ********** apartments managed by ******** properties never refunded my deposit, nor have they refunded my rent after my apartment was flooded on ***** in fact they actually put late fees on my account even though I had to live in a hotel for the past two months, they terminated my lease and I turned in the keys on 1/16. I even have an email from ***** the property manager asking for my forwarding address, I've sent it several times and no monies have been sent or received.

Sincerely,

*************
Business Response
Date: 03/15/2023
Thank you for providing another opportunity to respond.

************ did not pay a security deposit when she moved in, so she is not owed a deposit refund.

Like several other residents of our community, ************ was asked to move because of the extent of damage in her home caused by the unprecedented freezing temperatures. ************ did not communicate to our team that she had moved out and she left many of her undamaged belongings in her apartment, which confused the issue of whether she had vacated the unit. ******** Ms. ***** attorney took three weeks to respond to our inquiry as to whether ************ had vacated the apartment and abandoned her belongings.

************ paid her December 2022 rent, and the unavoidable leak caused by an act of nature occurred in her apartment on December 24, 2022. Now that her attorney has verified that ************ vacated her apartment and abandoned the undamaged belongings she left behind, **** will refund Ms. ***** prorated rent for the eight (8) days in December after her apartment was damaged. ************ did not pay ******* or February rent, so no refund is available.

Thank you again for allowing us to respond. We will appreciate the opportunity to respond to any further correspondence on this matter.
Customer Answer
Date: 03/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*************
10105 ************* Apt 123
**********, ** 30009

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