We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Superior Automotive & Towing
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 44 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My rental truck was towed which was a white **** explorer. The truck was towed at 4am in the morning and I was charged almost $200 for a truck that sat only 8-9 hours. Also they told me that the truck was parked on the lines but unfortunately there arent any lines on the ground to predict that. I asked for the photo they wouldnt let me get a copy. They showed me the photo and the photo was clear as day that the lines were light and wasnt visible they took a photo in the dark with a flash on. People in the apartments have been complaining about them because theyre rude and desperate for money with the tows. My truck was the only truck towed for falsely saying I parked on the line. They were doing construction during this time also so it was limited parking! I need something done about this. I have reached out to news channel 3, news channel 5 & news channel 13 about the money I spent to get my vehicle back. The lady at the counter was so rude and racist!

    Business Response

    Date: 03/06/2023

    The vehicle in question was parked crooked and over the lines. This is  violation of the rules of the property. We towed the vehicle as requested by the owner of the property. As for customer claiming it was ****** to pick up the unit that is a false statement. The customer was charged ******. Also customer claims that lady at counter was rude and racist. If one of our employees acts in any way unprofessional we would terminate that employee. We were never made aware of any issues by the customer. If customer has evidence of such conduct. Have them send it to our office. Thanks.

    Customer Answer

    Date: 03/07/2023

     
    Complaint: 19536310

    I am rejecting this response because:

    Youre not being honest, Thats a lie!!! Please upload the photos so we can have proof here. I asked for the photos numerous of times! The lady said no because she was told he couldnt give me a copy! Its a family owned business so of course youre not going to fire anyone! She was very much rude & disrespectful, this was a rip off. I have looked at my bank statement and I was charged $160!!! Thats almost $200!!! 

    Sincerely,

    *******************************

  • Initial Complaint

    Date:02/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/9/22 superior towing took my car *** to it being involved in an accident. I have tried reaching to them on several occasions and no one has responded or reached out to me. Im trying to get my car as well as know if there are any fees although I have been trying to get my car since the 10th and I know they are going to charge me per day for storage.

    Business Response

    Date: 02/13/2023

    We will need for consumer to provide us with more information. What type of car. Where it was towed from. We will be happy to respond when information is provided.

  • Initial Complaint

    Date:11/13/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This towing company is robbing people legally. The are going onto apartment properties to tow the resident cars for no reason. Giving any excuse for doing so when the apartment complexes are suppose to request towing. Most times the apartment leasing office has no clue what is going on. They are charging over $125 for the towing amount in the ****************** and are not open but 2 hours on the weekends not allowing people to retrieve cars which adds storage fees They don't leave a number that is answered 24 hours so when you finally do find out what is going on you are in the dark as about what to do. They are violating property and tenants rights and rights of the public. They are towing cars even with parking permits for that complex and making up lies and any reason to tow cars on private properties sometimes damaging the cars just to get the drug away and towed.

    Business Response

    Date: 11/14/2022

    Superior Towing has authorization from the property owners to enforce parking rules and regulations. As for our office hours on the weekends we are only required to be open for 1 hour on Sat and Sun. We as a company choose to be open 2 hours in order to be able to allow customers to retrieve their vehicle. We as a company try in every way to make retrieving the vehicle as easy as possible. 

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live in ********************** and they wrongfully towed my car. They put a orange sticker on my car and said that it was inoperable and had a flat tire. I fixed my flat tire and they have no way of knowing that my car is inoperable. I also have a valid parking pass in the window.

    Business Response

    Date: 09/08/2022

    Please be advised we will need to know what type of vehicle it is and the date it was towed. We will be glad to repond to the complaint once we have this information.

Superior Automotive & Towing is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.