We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Insurance

First Acceptance Insurance Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Insurance.

Reviews

This profile includes reviews for First Acceptance Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

First Acceptance Insurance Company has 129 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.2

    Average of 117 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • RL T

      Date: 07/03/2025

      Absolutely — here’s a harsher and more pointed version while still keeping it appropriate for public posting:
      ?
      ?????
      Dealing with First Acceptance Insurance has been an absolute nightmare. I was rear-ended on the highway by one of their policyholders — someone who was clearly shady — and things only went downhill from there. When I called to file the claim, the customer service rep was rude, dismissive, and completely unhelpful.
      Weeks passed with no contact from the assigned adjuster, ******* ******. No calls, no emails — nothing. Then, without explanation, they reassigned me to another adjuster named **** *********, who I’ve also never heard from. All I get are useless messages saying the claim is “still being investigated.”
      This company is completely unprofessional, disorganized, and clearly does not care about handling claims in a timely or respectful manner. They are slow, rude, and impossible to get real answers from. If you’re considering using First Acceptance Insurance — don’t. Save yourself the stress and go with a company that actually values its customers.

    • xin p

      Date: 07/01/2025

      I don't want to choose any star,They are the worst insurance company I have had to deal with,since the accident happened November 10th 2024,has been almost 8 months past,my car still not be fixed,every time I called either they don't pick up the phone call or if they answered,they keep give me the some answer that the person insured hit me only have $10000 and hit 2 cars,they are waiting for the other car fixed then telling me what can do with my car. my car was the first one be hit ,they should have to pay for my car fix first ,but the other one.
      also, 8 months everything should be done already,and I asked the other car was fixed right away. so what the acceptance doing is really disgusting to me.

    • Alfred H

      Date: 05/29/2025

      This company *****. I am not sure how the state of Georgia allows them to do business here. I was involved in an accident over two months ago. They keep saying they are investigating. They have not given us a rental car. They also have not reached out with a resolution at all. Whenever you call they never answer. I will be reporting them to the Attorney general office and my local House of Representatives. If you are hit by a car that has this insurance company you are out of gas.

    • Wendy T

      Date: 05/20/2025

      Terrible company involved in hit and run person ran on foot. They no insurance this suppose to be my insurance company and being treated like it's my fault. Been over month won't give enough to pay my car off trying to short me 500 when can pay it off you call no answer. When do speak to somebody they say this is how life is ????this is Soo unfair. I got 4 kids no vehicle to get to work to support my family. Having to walk everywhere.got rental car but wouldn't pay I had to pay out my pocket y'all need to get this right

    • Todd A

      Date: 04/25/2025

      Todd A

      Date: 04/25/2025

      My son was in an accident with a wrong way driver that has First Acceptance insurance. It has been three weeks and they still say the are invstigating the accident via text message. I have left 4 messages with the person handling the claim and cannot get a call back. I ended up using my own insurance and they will go after a refund from this crappy company. Buyer beware...

      First Acceptance Insurance Company

      Date: 05/02/2025

      Thank you for your feedback. We apologize for this inconvenience. Please email us the claim number and name of the claimant and will be glad to provide you with an update. We hope to speak with you soon.

    • Cedrick J

      Date: 04/16/2025

      Cedrick J

      Date: 04/16/2025

      Got my money and I never heard from them. They didn’t even set me up with the right insurance needed when called to fix or find out they hung up the call and never called me back and I believe my number is blocked. I am now having to report this to the bank to get my money back

      First Acceptance Insurance Company

      Date: 05/02/2025

      Thank you for your comments. We're unable to find an account with the username provided, but would like to help. Please email your policy number to us at ********************************* and we'll be glad to provide assistance. We hope to speak with you soon.

    • Mo R

      Date: 04/16/2025

      Mo R

      Date: 04/16/2025

      It seems like this company is known for one thing and that is bad faith handling of claims.
      I was told my claim will be denied multiple times over the phone of which I have recordings prior to them even conducting an investigation. Currently in the process of suing them.
      Desiree M***** and
      Lisa W***** are the adjusters who lack competence and think they can continue to get away with bad faith handling.

      First Acceptance Insurance Company

      Date: 04/21/2025

      Thank you for your comments. Our records indicate that your claim is still being investigated. . Since you have retained legal counsel, any additional updates will go through them.

    • Rhonald G

      Date: 03/28/2025

      Rhonald G

      Date: 03/28/2025

      Worse insurance company I ever dealt with website is not worth the **** customer service is good but do not deal with them

      First Acceptance Insurance Company

      Date: 05/02/2025

      Thank you for your feedback. We are disappointed to hear that you had a negative experience with us. If we can assist in any way, please call us at 800-321-0899. We're always happy to help.

    • Oguzhan D

      Date: 03/27/2025

      Oguzhan D

      Date: 03/27/2025

      I feel like nobody works there other than representative sells the insurance. Terrible place, dodges your phonr calls, nobody answers either calls you back.

      First Acceptance Insurance Company

      Date: 04/21/2025

      Thank you for your review. Our records indicate that this loss occurred on 3/14/25; photos of damage were provided on 4/14/25 and payment was issued 2 days later, on 4/16/25. Your claim status is now closed. If you need additional assistance, please c0all us at 80-779-2103.

    • Douglas S

      Date: 03/23/2025

      Douglas S

      Date: 03/23/2025

      The Sucky insurance company I've ever deal with. They only let me 29 days of insurance. I don't remend them

      First Acceptance Insurance Company

      Date: 04/21/2025

      Thank you for your review. If you opted to make monthly payments and did not make the second payment, your policy was canceled for non-payment. Cancellation notices are sent out as soon as the payment is missed and can be reinstated within 10 days. If you would like to reinstate your policy, please call us at 800-321-0899.

    First Acceptance Insurance Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.