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Auto Insurance
First Acceptance Insurance CompanyThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for First Acceptance Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.2/5 stars
Average of 117 Customer Reviews
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Review fromMark S
Date: 03/23/2025
1 starMark S
Date: 03/23/2025
As I read these reviews I really cant help but laugh because this is the same exact thing that they are doing to me. Listen very carefully, they will intentionally drag this out as long as possible to make you desperate and then send you a lowball offer. YOU MUST SUE and take to trial if necessary, only speak to attorneys that are prepared to take this to trial. If they keep getting away with their bad faith tactics they will continue to do it. If you have a considerable amount of proof and you speak to a lawyer and are confident in your case sue them to bankruptcy, they are the most unethical insurance company around, they get bad drivers who no one else will accept and then try to deny claims. Also report them to the states department of insurance.First Acceptance Insurance Company
Date: 04/21/2025
Thank you for your comments. We are unable to find a claim with the user name provided. Your review indicates you may have retained an attorney. If so, they will be able to provide you with any updates on your claim.Review fromGrant L
Date: 03/20/2025
2 starsGrant L
Date: 03/20/2025
I have been going through the same thing they tell me my claim is under investigation because my car is a told loss and they are telling me that the driver of the vehicle was not insured and that they can’t get In touch with the insurance but regardless of that u insurance the car the car was not reported stolen so that means u know your daughter was driving your car everyday I get a text telling me to please be aware that the liability investigation on your claim is on going and u might as well call your insurance company because we are more than likely to denial the claimFirst Acceptance Insurance Company
Date: 04/21/2025
We are unable to find a claim with the username provided. Please call us at 800-779-2103 so we can provide you with more detailed information.Review fromDale H
Date: 03/10/2025
1 starDale H
Date: 03/10/2025
They put you off for a year and still dont pay you. BEWARE NAD COMPANYFirst Acceptance Insurance Company
Date: 04/21/2025
Thank you for your feedback. This claim occured on 8/14/24 and reported on 9/12/24. The claim was closed in December 2024 due to lack of response from your attorney. The claim was reopened in March 2025. We are unable to pay for unsupported repairs and are awaiting documentation (receipts, other proofs of payment) and phots of damage to resolve this claim. Please call us at 800-779-2103 so we can provide any additional updates. We're always happy to help!Dale H
Date: 04/22/2025
Their insured hit me in the rear when I was parked. Police report stated damage. I sent before and after pics. They said the needed color pics.. My jeep is white and tow bar is black ( they were color pics but these scammers still refused to pay even tho the cop witnessed the accident. They company should not be allowed to do business in Florida. Calling Florida help line. All i asked for was "150.00....Imagine if you hada big claim. Beware of these scammers.Review fromSkyler F
Date: 02/26/2025
1 starSkyler F
Date: 02/26/2025
I was invoked in an accident with one of first acceptances drivers back at the beginning of the month still haven’t accepted liability for the accident and when I call my appraiser dawn she doesn’t answer the phone ever or when she does she’s rude and tells me she will call back another time and never actually calls back. On the off chance she does call or answer the phone it’s always the same excuse “we are still investigating” I don’t understand the police report clearly states he’s at fault their body cam footage of him admitting fault what else is need . If you can avoid have to work with this terrible company at all costFirst Acceptance Insurance Company
Date: 04/11/2025
Thank you for your feedback. Our records indicate a representative spoke to you on March 3 concerning this claim. If you still need assistance, please call us at 800-779-2103. We're always happy to help!Review fromDarnell W
Date: 02/19/2025
1 starDarnell W
Date: 02/19/2025
It is completely unacceptable that my claim has been dragged out for nearly a month with no urgency or professionalism on your end. I was told it would take 7-10 business days to evaluate my submitted documents, yet here we are well past that timeframe with no resolution.
I have provided all necessary documentation regarding my medical expenses and lost wages, and there is no justifiable reason for this continued delay. If your goal is to make this process as frustrating as possible in hopes that I’ll just accept a lowball offer, think again. I expect an immediate update on the status of my settlement and a resolution without further excuses.
If I do not receive a prompt response, I will have no choice but to escalate this matter further. I strongly suggest you handle this claim with the professionalism and urgency that should have been there from the beginning.First Acceptance Insurance Company
Date: 03/03/2025
*** *******, thank you for your comments. Your claim remains under investigation. You will be notified when the investigation is complete. Please call us at 800-779-2103 if we can be of any additional assistance.Review fromTiffany J
Date: 02/19/2025
1 starI too have been experiencing the same thing same problems with 1st Acceptance insurance you call they transfer you to the same person that never answers the phone which is Nicholas S******** my Claim Adjuster no response no emails back. I called to speak to a supervisor. I never get to speak to a supervisor then the case was transferred over to Brittany M*****. She never answers the phone and at this rate, they were trying to say the person who hit me they were investigating his proof of coverage, which doesn’t take that long the accident happened December 23 2024 and I have yet to talk to anyone about this claim they sent out an inspector to my home to view to take pictures andI still haven’t heard anything And I’m so heated with anger because this is ridiculous im reporting and suing the company They really need to go out of business at this point because they’re not helping the situation at all You will be hearing from my attorneyReview fromTonya B
Date: 02/06/2025
1 starTonya B
Date: 02/06/2025
You call you get nobody but transferred around like just ways to get you to hush . I guess I’ll have to get my lawyer and my insurance involved this is Terrible
And so unprofessionalFirst Acceptance Insurance Company
Date: 02/17/2025
*****, thanks for your comments. We apologize if you've had difficulty reaching us. If you still need assistance, please email your name and claim # to marketinginfo@ firstacceptance.com. We're always happy to help!Review fromTom C
Date: 01/31/2025
1 starTom C
Date: 01/31/2025
I was hit by a client of First Acceptance - the police came, gave him 2 citations and I contacted them to initiate a claim. When I was hit I was 10 minutes away from selling the car. The buyer chose to take it, but I ended up having to take 25% off of the price. This junk insurance company accepted liability (I have it in an email) and then said that since they couldn't inspect the car, they won't pay me for the damages. I don't have the car anymore you idiots and I told you that. You have tons of pictures, a video of the damage, but insist on inspecting it in person. I'm not stupid - you are doing whatever you can not to pay the claim. You should be put out of business and I certainly hope that you do fail miserably.First Acceptance Insurance Company
Date: 02/17/2025
Thank you for your feedback. Our records indicate that while FAIC accepted liability, we need additional supporting information to resolve this claim. If you need additional assistance, please call us at 800-779-2103.Review fromLu Ann B
Date: 01/24/2025
1 starLu Ann B
Date: 01/24/2025
I reported a claim to First Acceptance on 11-07-2024, assigned Brittany M. I have not heard from anyone in over 2 months. There is a message when you leave a voicemail to not leave more than one message because it will delay their response back I have mailed and attempted to talk with Customer service. I can drive my car but there a huge dent in my back door and it squeaks. Customer Service doesn't help they put you through to the adjusters line. This is crazy, it's going on 3 months!First Acceptance Insurance Company
Date: 03/03/2025
Thank you for your feedback. We escalated your concerns the day we received this review and our records indicate the adjuster spoke to you on the same day. If this is incorrect or you need additional assistance, please call us at 800-779-2103. We're always happy to help!Review fromCarla I
Date: 01/13/2025
1 starCarla I
Date: 01/13/2025
I reported a claim to First Acceptance on 1/3/2025. I was assigned an adjuster Sarah D****** and have not heard from her in 10 days. I have called and left messages; her voicemail says "Do not leave multiple messages as this will delay our response to you!" I would not have called multiple times if she had returned my first phone call. My car thankfully is drivable but what if it wasn't? I called customer service and they told me they could not help me. In the meantime, the back end of my car is falling off, the back lights do not work, but I have to drive it to work etc.
The lack of customer service is appalling; how is this company still in business? I read other reviews and customers had to wait months to get an estimate of damage.First Acceptance Insurance Company
Date: 01/21/2025
Thank you for your comments. Our records indicate that an adjuster spoke with you since you left this review and then again this week. We are working to resolve the coverage and liabilility investigation and will have a more thorough update when that is complete. We appreciate your patience.Carla I
Date: 01/22/2025
That is incorrect First Acceptance Insurance Co. Sarah D the adjuster called once on January 14 and spoke with my husband and me. We were sent a link to answer questions and upload photos of the car damage. It has been 9 days and we have not heard from her since. The other driver who hit us, who we know personally received one call from Sarah on January 14, but he was not available (school student) and he called her back 3 times and has never heard from her either. We still have not had an adjuster come and look at our car and it's been 3 weeks since we filed our claim. I called Sarah D today 1/22/2024 for an update, again it went straight to voicemail. The other driver also called her today - no answer. I called First Acceptance customer service 3 times today and they were supposed to transfer me to a supervisor instead I was forwarded to Sarah's voicemail. I am filing another complaint with the Pennsylvania Insurance Commissioner.
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