Complaints
This profile includes complaints for Kroll's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 140 total complaints in the last 3 years.
- 46 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It is impossible to setup their monitoring service. Their web. site is vague and imposible to log in my information.Customer Answer
Date: 08/09/2023
Can't actvate monitoring service on your web site.
Business Response
Date: 08/17/2023
Thank you for your feedback. We were glad to be able to connect with you and provide you with some resources to help address your concerns. Please dont hesitate to reach out if you have any additional questions.Customer Answer
Date: 08/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:08/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The *** TRS contracted with Kroll to provide security service to its members. This company is a one-star company that does not answer service calls. Otherwise, you can select a call back prompt which never results in a call back including five attempts. I called the Executive Headquarters at ************ and I am told by their lying operator prior to hanging up on me no one is there in the ***************** ANY ONE CONSIDERING DOING BUSINESS WITH THIS RIP-OFF, ZERO SERVICE COMPANY SHOULD NOT THINK TWICE BUT, THINK THREE TIMES!!!Business Response
Date: 08/21/2023
Thank you for your feedback. We were glad to be able to connect with you and provide you with some resources to help address your concerns. Please dont hesitate to reach out if you have any additional questions.Initial Complaint
Date:07/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This firm represented me in the class action ***************************** **************** Laboratories and I have a class member ID *************. This firm tried to send me the settlement payment to my previous Zelle account on 5/26/2023, whose phone number has been transferred to ****** voice and no longer can receive Zelle payment. I could no longer accept the payment. I contacted ***** and was told the payment will be returned to the firm after 14 days of no acceptance. I then contacted this firm on 7/17/2023 to ask the firm to issue the check to me. The firm replied saying the following:"Please do not reply to this message via e-mail. This address is unattended and cannot help with questions or requests.Thank you for contacting us regarding ***************************** **************** Laboratories. Distribution payments were issued on May 26, 2023. According to our records your check has been cleared.For additional information you may visit the settlement website: www.anservingsettlement.com or call the toll-free number ************."The phone number is a pre-recorded instruction and has no live human support. This firm is not dealing with clients seriously. All future client should avoid.Business Response
Date: 07/18/2023
Hello,
Thank you for your correspondence to Kroll ************************** After review it has been determined the original electronic payment issued was unsuccessful. A check has been requested to be resent to the address we have on file. the check will be sent on July 20, 2023. Thank you for your patience.
Initial Complaint
Date:07/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mom ************************************* was issued 2 checks from a settlement *** v Epsilon/KBM . The case involved mass mailing fraud. My mom passed away just after the cases were settled and I could not cash the checks in her name. I contacted Kroll in March 2023 and sent them the required documents to re-issue the checks in the trust name Soulimiotis Family Trust. I received 1 of the checks but not the check for $206.93. I have been calling Kroll since April 2023 to get the other check and each time the agent says they will re-issue it but they never do. As I write this I have been on the phone for 45 minutes with Kroll being passed from one department to the next with the same story " we will re-issue it, but we only do it once a month, you'll get the check next month. I have been hearing this every month since March. It is now July and they are giving me the same run around. I am wondering if Kroll is just trying to keep the money. At the least it is another fraud or incompetency. I would like this solved.Business Response
Date: 07/24/2023
Hello,
Thank you for your correspondence. We have reviewed the documentation submitted and updated the record to reflect the requested changes. A payment will be issued by August 7, 2023. Thank you for your continued patience.
Initial Complaint
Date:07/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Thsi is for *****, et al. v. Godiva Chocolatier, Inc.Name : *********************** Class ID : ********** Class admin failed to issue my digital payment via paypal to my email address on claim formBusiness Response
Date: 07/21/2023
Hello,
Thank you for contacting Kroll ************************* LLC. We attempted a payment via ***** for this claim. The Zelle payment was unsuccessful, so a paper check was issued on June 8, 2023, to the address on file. The check remains outstanding. In order to have a replacement check issued please visit: ****************************************** to request a reissued check and confirm your address.
Thank you.
Initial Complaint
Date:06/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is regarding ********** Breach settlement (Claim # #AHC01275230)I had received communication from the settlement to choose my payment method for the settlement which i had already completed. In April i sent communication to the settlement admin to update my email address so i continue to get updates and timely payment However till today he class admin hasnt responded to me , updated my email address and failed to communicate with me regarding the settlement payment and when it is going to be issued to my chosen method of paypalBusiness Response
Date: 06/12/2023
Hello,
Thank you for your correspondence. The claim on file (AHC01275230) is scheduled for a payment in the ********** Breach Settlement.Kroll ************************* anticipates checks to be sent out by the end of June 2023. Thank you for your patience.
Customer Answer
Date: 06/12/2023
Complaint: 20174643
I am rejecting this response because i had clearly selected digital payment via paypal and i have confirmation email of the selected payment methodAs per the terms and conditions of the settlement i need to be paid using my selected payment method of paypal (not via check). Please fix the same and
send me my payment via my digital payment method
Sincerely,
*********************Business Response
Date: 06/13/2023
Hello,
Kroll ************************* is unable to send a payment to the e-payment information you provided as it was identified as a foreign account by our Payment Provider. We are in the process of mailing a check to the name and address provided on your claim. Please let us know if you would like for us to update your mailing address.
Thank you,
Customer Answer
Date: 06/14/2023
Complaint: 20174643
I am rejecting this response because: This is inaccurate information provided by your payment provider. I am based in ***************** and my paypal account is also ** based and have received payments on the same. please ask your payment provider to process the payment via paypal as per the terms of the settlement
Sincerely,
*********************Business Response
Date: 06/15/2023
Hello,
Thank you for your correspondence. Kroll ************************* is unable to send a payment to the e-payment information you provided as it was identified as a foreign account by our Payment Provider. We are in the process of mailing a check to the name and address provided on your claim. Please let us know if you would like for us to update your mailing address. A check will be issued as payment for your claim shortly.
Thank you
Customer Answer
Date: 06/15/2023
Complaint: 20174643
I am rejecting this response because i had clearly selected digital payment via paypal and i have confirmation email of the selected payment method
As per the terms and conditions of the settlement i need to be paid using my selected payment method of paypal (not via check). Please fix the same and
send me my payment via my digital payment method
Sincerely,
*********************Business Response
Date: 06/16/2023
Hello,
We are unable to send a payment to the e-payment information you provided as it was identified as an international account by our Payment Provider. We are in the process of mailing a check to the name and address provided on your claim. Please let us know if you would like for us to update your mailing address.
Thank you.
Initial Complaint
Date:06/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Filed a claim for the ************ breach received a claim number. I discovered others have been paid from the settlement and I have yet to receive any funds. Each time I reach out Kroll claims the final settlement hasn't been approved which I know is false. I live in ********** and filed last November. Now 5 months later I have nothing. I chose electronic payments to my PayPal account. Claim ID ********** There have been no updates to the website and the same repeating messages.Business Response
Date: 06/12/2023
Hello,
Thank you for your correspondence. The current status of the ************* Breach Settlement is: **************** Services claimed by Settlement Class Members will begin, and payments for valid claims for Out-of-Pocket Losses, Lost Time, and Alternative Cash Payments will be made, after the Court enters a final judgment and the Settlement becomes final.This may take several months or more; please be patient. Periodic updates will be posted on T-MobileSettlement.com. The court has not entered a final judgement as of June 12, 2023.
Thank you.
Customer Answer
Date: 06/12/2023
Complaint: 20171218
I am rejecting this response because:
There are people who have been paid out from the settlement already and have received their funds and stated amounts. I have seen multiple people paid from the settlement. This response is the cursory response posted on the website. This does not resolve the issue considering the final court date was 1/23/23 and we have received no updates 4 months later
Sincerely,
***************************Business Response
Date: 06/13/2023
Hello,
Thank you for your correspondence. No claims have been paid for the ************* Breach Settlement. The current status is: **************** Services claimed by Settlement Class Members will begin, and payments for valid claims for Out-of-Pocket Losses, Lost Time, and Alternative Cash Payments will be made, after the Court enters a final judgment and the Settlement becomes final. This may take several months or more; please be patient. Periodic updates will be posted on T-MobileSettlement.com. The court has not entered a final judgement as of June 13, 2023.
Thank you,
Initial Complaint
Date:04/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is regarding **** v Godiva settlement . MY Claim id is #********** The class admin hasnt reissued my settlement payment to my claim address on file after the digital payment has failed and has not responded to my email of reissueBusiness Response
Date: 04/17/2023
Hello,
The class member in the ***** v. Godiva Settlement filed a timely, valid claim and was issued an electronic payment upon distribution of the Settlement funds. Per the Class Members request via a claim form, the payment issued was in the form of an electronic payment. The electronic payment failed and was unable to be deposited in the Class ***************** payment account. As a result, ********************** ************************* will be issuing paper checks to the address on file to the Class Member. Payments in the form of paper checks are scheduled to be issued in the second quarter of 2023. Thank you for your patience.
Thank you.
Initial Complaint
Date:04/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is for the *****, et al. v. ******************* *** settlement. My claim number is WCF0286782 I had request a check reissue to the admin but the admin has not responded till date and keeps ignoring my request and send me only automated bot replies It is the class admins responsibility to make sure the class members are receiving their settlement payment and they are not doing their job but ignoring all communication from the class membersBusiness Response
Date: 04/17/2023
Hello,
The class member in the ***** v. Godiva Settlement filed a timely, valid claim and was issued an electronic payment upon distribution of the Settlement funds. Per the Class Members request via a claim form, the payment issued was in the form of an electronic payment. The electronic payment failed and was unable to be deposited in the Class ***************** payment account. As a result, Kroll ************************* will be issuing paper checks to the address on file to the Class Member. Payments in the form of paper checks are scheduled to be issued in the second quarter of 2023. Thank you for your patience.
Thank you.
Customer Answer
Date: 04/17/2023
Complaint: 19890951
I am rejecting this response because: It seems there might be an issue with the selection of digital payment ( selected zelle instead of paypal). Please let me know if it can be sent to my paypal account and i can provide you with the email address . If not i would like to understand when do you plan to re- issue in second quarter eg: 3rd week of May or 3rd week of June etc since i may need to update my address based on date of reissueAlternatively
Sincerely,
*************************Business Response
Date: 04/18/2023
Hello,
At this time there is no method to change a payment option. A check will be issued to the address on file. If a change of address is required, the Class Member can visit the Contact page at: www.godivachocolatesettlement.com and supply any update. Checks are anticipated by the end of the second quarter in 2023.
Thank you,
Initial Complaint
Date:04/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is for **** v godiva settlement . My claim id is **********. The class admin has failed to reissue my payment as a check after my digital payment failed . Any contact with class admin receives no response Please issue to updated address ************************************************************* ThanksCustomer Answer
Date: 04/04/2023
This complaint has been closed in error. This is not an anonymous complaint
You can update my number to ********** and re-open the complaint and send to the business
Business Response
Date: 04/17/2023
Hello,
The class member in the ***** v. Godiva Settlement filed a timely, valid claim and was issued an electronic payment upon distribution of the Settlement funds. Per the Class Members request via a claim form, the payment issued was in the form of an electronic payment. The electronic payment failed and was unable to be deposited in the Class ***************** payment account. As a result, ********************** ************************* will be issuing paper checks to the address on file to the Class Member. Payments in the form of paper checks are scheduled to be issued in the second quarter of 2023. Thank you for your patience.
Thank you.
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