Complaints
This profile includes complaints for Kroll's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 140 total complaints in the last 3 years.
- 46 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Had a class action suit, there was a problem with the card administrator. I filed a complaint with the **** and was referred back to the Claim admin. I called and spoke to someone who was incompetent. She referred me back to the company. She also told me that I was not on the claim, that it was under someone else's name. I told her I have the email that I could send her with MY NAME ON IT. The phone went silent. I asked the ghost for her name. Silence. I called back and spoke to *******, who was as incompetent as the ghost. He forwarded the call. When the ghost answered, I AGAIN asked her for her name. SHE disconnected the call. ALL CALLS ARE RECORDED. I have attached the email stating that I AM THE CLAIM MEMBER. I WANT MY MONEY. To withhold it, to lie and to be dishonest about this is unethical at best. I have tried calling back several times now to only be put on hold. MY FEE FOR DEALING WITH THIS UNETHICAL,INCOMPETENT and DISHONEST BEHAVIOR is $175.00 per phone call. I want mt $5.50.
Business Response
Date: 07/29/2024
Thank you for your email. Can you please specify the Class Action Settlement you are emailing in regards to and provide Reference Number or Claim number if applicable so we can research your request?
Thank you
Customer Answer
Date: 07/29/2024
Complaint: 22044757
I am rejecting this response because: They requested more info. Here it is: Sharpe et al. v. A&W *************** et al. class action settlement.
claim number is: WCF0359683 (SEE ATTACHED))
Sincerely,
**********************************Business Response
Date: 07/31/2024
Hello,
Thank you for your email regarding ****** v. A&W. Our records indicate a successful E-Payment of $5.50 on May 14, 2024. The Mastercard selected is issued by **********. The toll free number for ********** services is: ************. They will be able to assist with locating your payment.
Thank you.
Customer Answer
Date: 07/31/2024
Complaint: 22044757
I am rejecting this response because: I HAVE CALLED THEM.. Per communication from CFPB-I was referred back to the settlement company. Blackhawk cancelled the card for NO reason. The moron I spoke with @ Kroll told me the case wasn't in my name and then disconnected the call. I called back and she disconnected. This is total bs that I keep getting the runaround. I WANT MY MONEY. And Kroll employees are at the same level as Walmar employees
Sincerely,
**********************************Business Response
Date: 08/15/2024
Hello,
Thank you for your email regarding ****** v. A&W. The case team will be reaching out to you to identify another form of payment.
Thank you.
Customer Answer
Date: 08/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Shame on the IDIOTS at Kroll that were so incompetent and disrespectful of everyone else's time to resolve this. Had the idiot female been able to do her job-and not disconnect the call because she was wasting time-then the BBB would not have had to get involved. In fact, because of the idiots at Kroll-I had to reach out to the attorney. ALL calls are recorded
Sincerely,
**********************************Initial Complaint
Date:07/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted you all for 1 thing and then you enrolled me in your email list WITHOUT my permission! I received unsolicited email from you regarding ***** vs assurance. I have nothing to do with that nor do I care. Remove my email address from your system as you give us no way to unsubscribe! I have already notified *******Business Response
Date: 07/18/2024
Hello,
Thank you for your communication. This Settlement is regarding: A number of individuals (the Plaintiffs) filed lawsuits against Assurance IQ on behalf of themselves and others similarly situated.Through the lawsuits, Plaintiffs assert that Assurance IQ violated the Telephone Consumer Protection Act, 47 U.S.C. 227 (the ***** by, inter alia,placing unsolicited calls to telephone numbers, in connection with which it used an artificial or prerecorded voice, absent consent.
Assurance IQ denies each and every one of the allegations of unlawful conduct, any wrongdoing, and any liability whatsoever, and no court or other entity has made any judgment or other determination of any liability.Assurance IQ further denies that any Settlement Class Member is entitled to any relief and, other than for settlement purposes, that this Action is appropriate for certification as a class action.
We will no longer send any communication to the email address you have provided in this communication.
Thank you,
Customer Answer
Date: 07/18/2024
The only reason why I accept the response is because they're removing my email address. I was very clear that kroll itself signed me up for their email list when I only contacted them once about something. That's not ok. I am not nor will I ever be a customer of **********************. So there was absolutely no reason for you all to send that to me. You all are trying to divert from the real problem which is that you're signing people up for your mailing list when they didn't check the checkbox on the website. Just own up to it and fix it.Initial Complaint
Date:07/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Father *** involved in a Lawsuit. ******** Vs CTA. Him and His collogues Won a settlement. I 'm very hurt to write this but my beautiful mom and dad have since passed. I called Kroll and told them and they gave me the steps to get the settlement in my name and my brother.I did the paperwork 5 months again and still NO check.I can not get anyone from the Kroll settlement office to call me back.I have called 20 times! and I just leave messages with the reception, VERY unprofessional and I wat my dads settlement check for me and my brother, A man by the name ***** told me 5 months ago we would have Check by June.I cannot get anyone to re-confirm. The answering service tells me they do not see any paperwork. I'm so upset by this.Business Response
Date: 08/01/2024
Thank you for your email. We are currently researching your request and will provide a response shortly.Business Response
Date: 08/02/2024
Hello,
We have confirmed that ***** reached out to us April 19, 2024, requesting the check be reissued to him and his brother as his parents were both deceased. He was advised that new next of kin documentation would be required to be received by April 25, 2024, but did not (and still has not) sent a new form. No exceptions are made for anyone who missed the deadline; therefore, no payment will be issued.
Thanks,Initial Complaint
Date:05/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have not received my settlement payment by Mail of the ***** v. ********* *** from Kroll ************************* I was told it would take two months to receive the payment Check and it's been now 10 weeks I have spoken to customer service agent many times and I have not gotten any good answers on why it's taking so longBusiness Response
Date: 07/15/2024
Hello,
Thank you for your inquiry, Kroll Settlement Administrations records indicate a check was issued on June 20, 2024, to ************************. The check cleared on or around June 24, 2024. No additional check will be issued for this Settlement.
Initial Complaint
Date:05/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have 2 gift cards from Bed bath beyond. I called them recently and gave them my 8 digit card #s and they and they provided Kroll's # to get NEW 9digit card #s to use. No one ever answers their calls. If you go to file a claim on the website, there is a glitch when you try to attach document.They MUST provide me replacement cards or refund me $.Business Response
Date: 07/17/2024
Hello,
The BBB hotline number does not offer the option to leave a voicemail, only connecting to an operator during business hours from 9am 6pm ET. Despite our ability to reach the party, they were irate, using vulgar language and abruptly ended the call. The claim portal has been successfully tested and is functioning correctly.
Thanks,Customer Answer
Date: 07/18/2024
Complaint: 21774586
I am rejecting this response because:NO, it definitely DOES NOT WORK. If you go to file a claim on kroll, you start filling it with your info and then you get to these screens with HAVE NOTHING TO DO WITH bed bath beyond gift cards. She MUST provide email address to do this. they are theives.
Sincerely,
Tag CederBusiness Response
Date: 07/18/2024
Hello,
Please note, Kroll is the appointed claims and noticing agent for Bed Bath & *********** and 73 affiliated debtorschapter 11 cases, which was filed on April 23, 2023. Customers can no longer redeem gift cards that were purchased prior to the filing date. As part of Bed Bath & Beyond and buybuy BABYs store closing process, the deadline to use gift cards was May 8, 2023.
If your gift card was purchased after April 23, 2023,please contact the companys customer service department to request a replacement.
If you believe to be owed compensation from prior to the petition date, April 23, 2023, you may submit a proof of claim. The Bankruptcy Court had established July 7, 2023, as the last date for each person or entity to submit a Proof of Claim against the Debtors.
If you wish to file a proof of claim in these proceedings, more information is available here: **************************************************************************************
Kroll will process Proofs of claims received after the deadline; however, the Debtors may object to such claims for lateness, among other reasons.
If you are experiencing challenges with the electronic portal, an alternative option is available to submit a claim via mail. Kindly reply with your mailing address to receive proof of claim form by mail.
For additional information regarding who may file a proof of claim, additional dates and deadlines, and instructions regarding the proof of claim filing process, please visit:
*******************************************************************************************
Thank youCustomer Answer
Date: 07/19/2024
Complaint: 21774586
I am rejecting this response because: this is their run around game.I am was told many times to submit claim, link doesnt work. they also try to avoid paying regardless. knowing they are fully operational as a company again.
They MUST email me to sort out replacement cards THAT WORK!
Sincerely,
Tag CederBusiness Response
Date: 07/19/2024
Hello,
Kroll is the appointed claims and noticing agent for Bed Bath & ***********s chapter 11 cases. As such, Kroll is not permitted to provide legal or financial advice.
If your gift card was purchased after April 23,2023, please contact Bed Bath & *********** customer service department to request a replacement.
If you believe to be owed compensation from prior to the petition date, April 23, 2023, you may submit a proof of claim. The Bankruptcy Court had established July 7, 2023, as the last date for each person or entity to submit a Proof of Claim against the Debtors.
Kroll will process Proofs of claims received after the deadline; however, the Debtors may object to such claims for lateness, among other reasons.Thank you
Customer Answer
Date: 07/24/2024
Complaint: 21774586
I am rejecting this response because: As I mentioned, the website claim interface DOES NOT work. you get to a screen that has ZERO relevance to it and you cannot proceed.It is a jike and they are focused on just scamming people and exhausting them from trying...but this stops here.
Sincerely,
Tag CederBusiness Response
Date: 07/25/2024
Hello,
As previously stated, customers had until May 8, 2023, to use gift cards if that card was purchased prior to April 23, 2023. If you did not use your gift card by then, you may file a claim, however that date has also passed so its subject to disallowance. Please note that the claim form pertains to any claims against the Bankruptcy and is not specific for gift cards.
Under the Plan of Reorganization that was approved by the court, general unsecured claim holders are projected to receive a 0-2 percent recovery.
For additional information, you may review the approved Plan of Reorganization at the following link: Plan
Regards,Customer Answer
Date: 12/30/2024
I filled out the paperwork they requested and nothing. Please contact themBusiness Response
Date: 12/30/2024
Hello,
This response is being provided by the Director of Kroll's Restructuring Administration.
If you submitted a proof of claim for the outstanding amounts on your unused gift cards, your claim will be addressed during the claims reconciliation process, which remains ongoing. When or if there is a disposition on your claim, you will be notified at the address provided on the proof of claim form.
As the claims and noticing agent for ************************* and its affiliated debtors chapter 11 cases, Kroll cannot provide a specific time frame for claim resolution or potential disbursements. We encourage you to review Bed Bath & Beyonds court-approved chapter 11 plan for information on the projected recovery of allowed claims, which is available here.
To monitor the status of your claim, as well as to view and download (free of charge) case documents, including court filings and other information related to the restructuring proceedings, please visit: **************************************************************************************.Thank you,
Initial Complaint
Date:05/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This Company presented me with an opportunity for my entire lifes identity to be restructured and reimbursement for the money i spent out of pocket to maintain a stable life for me and my family...due to a data breach involving tmobile...Kroll at first presented i can be reimbursed up to ********* in out of pocket expenses. . To gain my involvement in class action, Ultimately, with the goal too of course, win the class action, I submitted my claim and all of my documentation... Including receipt and invoices and whatever expenses I had... We're now 2 years after final approval been given.. And I have not yet received a single dollar update Or a message..clearly theres some sort of funny business going on...or settlement funds abuse..millions of dollars..Business Response
Date: 06/18/2024
Thank you for your inquiry, We continue to receive inquiries regarding the status of the ******** settlement. As a further update, oral arguments occurred on June 11th, 2024, at the United States Court of Appeals for the Eighth Circuit. Until the appeals are resolved, payment of claims and benefits from the settlement cannot be made. Please check the Settlement website: *********************************** regularly for updates regarding the appeal and status of the distribution of Settlement Benefits.
Customer Answer
Date: 06/18/2024
Complaint: 21766690
I am rejecting this response because:I will ask a few questions that will determine and support the integrity of the last statement by the business "Kroll"..
Current present time, am i able to appeal or object this matter at all? If im not able to appeal why so?
I would like the documentation that is available to the public or class members that provides the current active court dates and documentation of these oral arguments..
Sincerely,
*****************************Business Response
Date: 07/22/2024
The deadline to object to the Settlement has passed.
As previously stated, oral arguments occurred on June 11th,2024, at the United States Court of Appeals for the Eighth Circuit. Until the appeals are resolved, payment of claims and benefits from the settlement cannot be made. There are also documents available on the documents tab found on the website, www.T-MobileSettlement.com.
Please check this page regularly for updates regarding the appeal and status of the distribution of Settlement Benefits.Initial Complaint
Date:04/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Kroll was selected to administer the BlockFi bankruptcy, including processing claims. They have little to no interest in actually helping claimants. They sent me incorrect deadlines regarding withdrawals. They repeatedly send the same boilerplate response to my emails and never actually answer my questions. I, along with so many other claimants, are stuck in purgatory with limited and unreliable information from Kroll. They are taking 90 days to process simple withdrawal requests, and are forcing unreasonable fees on claimants, who have no choice but to use them.Business Response
Date: 04/18/2024
Hello,
Kroll is the claims and noticing agent for BlockFis chapter 11 bankruptcy proceedings in the ** and, in that capacity, assists with many administrative functions, including maintaining the official record of claims in the chapter 11 case. Kroll does not have access to BlockFi customer accounts or the ability to process customer withdrawals.
********************** responds to all inquiries received based on the information available at the time, and our records indicate that we responded to your inquiries consistent with this information. Due to the evolving nature of BlockFis legal proceedings (and those of BlockFis foreign affiliates), certain dates and deadlines may change. We encourage you to check our case website for the most up-to-date information (************************************************************). If you would like to contact us again at ***************************************** or ************ (toll-free)/************ (international), we will have a supervisor address any remaining concerns.Initial Complaint
Date:04/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm enrolled with Kroll currently. Sadly 2 data breaches from 2 companies have caused much headache. I realized when my credit card alerted me someone was trying to open a loan in my name, it got my attention. The notice came from my Capitol One card. I called Kroll pretty disappointed to be honest. If they are doing the high priced monitoring why did I have to find the breach and show it to them? Kroll advised me to freeze my accounts, fair enough we took care of that. On March 15 I got a denial letter for a loan from **** of America. (This letter was for a loan denial.) I called Kroll today 4/12/24 and asked can Kroll do anything to help track down who has my e-mail handle? Nope. This e-mail handle is more than 25 years old and will be a nightmare replace. Too bad said Kroll we only help your financial issues. Well if you ask me Kroll isn't worth the money. Freeze my accounts and no other help. What a lousy, lousy bit of support Kroll. Had I paid for this service I'd ask for my money back to be honest. I feel exposed, cheated and this big brother Kroll that was going to make everything better did the minimum and sent me on my way.Business Response
Date: 04/17/2024
On Friday, April 12, 2024, a Kroll agent reached out to ************ to address any present concerns. Unfortunately, Kroll is unable to remedy issues concerning email accounts. However, ************ was provided with steps that can be taken to reduce risk going forward.Customer Answer
Date: 04/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:02/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was alerted by Kroll of an identity theft/ fraud issue that could have grave effects for me. I have waited on hold for hours on the phone line provided and I always get disconnected before reaching a person.Business Response
Date: 03/04/2024
On February 26,2024, a Kroll agent reached out to ************** via phone to assist with his account and answer any questions that he may have. All concerns have been addressed and resolved.Initial Complaint
Date:02/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received notice on or about January 25 **** that dental insurance provider experienced a data breach, that information was accessed and acquired without authorization between 5/27/23 and 5/30/23. The dental insurance provider in response was including 2 years of monitoring at their cost, utilizing Kroll monitoring services. Attempted to create the account w/********************** via website using provided account ID in the letter. I was unable to create the account, received error Were experiencing technical difficulties. Please try again later. If the problem continues, please contact ************************************** "After numerous attempts to create the account and receiving the same message, sent email on 1/31/24 at 10:07 a.m. CT with screen shots of every page in attempt to set up the account on website, including error message, to ************************************** I received NO RESPONSE.called the support number ************ On 2/1, was told to try again in the next day or two. As of 2/5, still unable to create account. Called the support number on 2/5/24 in the morning and reached ********. She indicated she was escalating the issue and someone would be reaching out to me.No one reached out to me. Called back on 2/6/24 at 9:15 a.m. CT, and reached ******* (?? Heavy accent, not sure if name is correct). ******* indicated the issue would be escalated and someone would be reaching out to me.As of 2/12/24 no one has reached out to me. I called again 2/12/24 8:50 a.m. CT and spoke with **** who said they would escalate. Again.The instructions I received in original letter suggested not to contact the credit bureaus until the Kroll account was set up. I will be contacting the credit bureaus today even though the Kroll account is not set up. I will also be contacting Delta Dental to let them know this vendor they chose to work with is not taking care of the issue in a timely manner.In a nutshell, Ive contacted Kroll 5 times since 1/31/24 and have received no assistance.Business Response
Date: 02/14/2024
On February 14,2024, a Kroll agent reached out to ************ via phone to assist with her account and answer any questions that she may have. **************** concerns have been addressed and are now resolved.Customer Answer
Date: 02/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************
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