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Business Profile

Laboratory Testing

Pinnacle BioLabs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Testing.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a PSA test from Pinnacle Labs online on 10/20/23. On 10/27/23 I contacted the company by phone (no answer- I left a message) and text. Text was responded by ***** who said they would get back with me. On 10/31, I called and spoke with *****. ***** said he did not know what was holdup but would check. Also, ***** said if I did not receive the test by Thursday, it would be free.I told him I just wanted the test. On thursday the test did not come in mail or other delivery. I tried to call and there was not an answer.I called credit card company, ****** by ******* *****. They are reviewing and will try to recall payment. Pinnacle had withdrawn payment on 10/20/23 per my credit card statement and the representative from ******.

  • Initial Complaint

    Date:04/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    did not respond to my emails; sent me defective kit; refused to refund me. See enclosed.

  • Initial Complaint

    Date:04/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/17/2023 I ordered a lab test from pinnacle bio labs. After two weeks, I emailed the company for a status. I emailed them two more times without an answer. I, then called and was told the test was unavailable and I ask for a refund. I have called two more times. I have been told that someone would contact me by end of business that day. I have yet to be called or emailed. I have not seen my refund, either. All I would like is my money back.

  • Initial Complaint

    Date:08/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Food Sensativity home test kit 12/10/2021 for $195.99. The kit arrived as expected and returned with blood sample. No other information was returned to me. After 3 weeks I emailed Pinnacle Biolabs with no return reply. Subsequently called the company 9 times and was told the supervisor would contact me.
    One phone call I was offered a refund but they could not process a refund on the debit card I used to purchase.
    In summary I purchased a home test kit, used as directed, never received the results, never recieved refund as promised. No return reply after trying for 9 phone calls over 5 months.

  • Initial Complaint

    Date:07/30/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a ******** test from Pinnacle biotech I sent it back as they directed it is been 3 weeks when they said it was only going to be a couple days I still haven't received any results they will not respond by email or phone

Pinnacle BioLabs is NOT a BBB Accredited Business.

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