Business Profile

Parking Facilities

SP Plus Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for SP Plus Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

363 total complaints in the last 3 years.
118 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this complaint regarding a parking citation I received from SP+ (SPPLUS) Parking on 5/28/2025 11:02:07 AM. I paid the meter using the ** code displayed at the parking location and have proof of payment. Despite this, I was issued a citation in error.The SP+ website states that violations can be disputed online, but when I attempted to do so, the system informed me that this particular violation cannot be contested. Moreover, there is no clear method to contact SP+ directly to resolve the issue, leaving me with no recourse.Given that I paid as required and have evidence of doing so, I am requesting assistance from the BBB in having this erroneous citation voided and ensuring SP+ provides a transparent and accessible dispute process.
Business Response
Date: 06/11/2025
I have sent this to the local manager to review. I will follow up as soon as I hear back.
Business Response
Date: 06/11/2025
I have sent this to the local manager to review. I will follow up as soon as I hear back.
Business Response
Date: 06/11/2025
Violation # *************** was
voided and removed from further collection on Wednesday, June 11, 2025

The customer was contacted as well
Customer Answer
Date: 06/21/2025
The business seems to have responded and voided the ticket. Of correct, then the complaint has been addressed. Thank you.
Initial Complaint
Date:05/27/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received on May 2sd a letter from ********* Parking stating that I didn't pay the Parking in ********* and requesting $50 before 7/15, or $60 after 5/19, or $75 after 7/15 or $130 thereafter. The citation number ******** was issued on 4/15. I emailed the parking costumer service using an address that I found online. I told them that 4/15 is a week day and I could not have been in ********* as I work and live in ************. I received an email today saying that I had parked on 3/29 which is a Saturday and that was true. What is also true is that the barrier was open that day at entrance and exit. Therefore, I don't see what I could have paid, and according to what timing and what ticket. This looks like a fraud to me and I request the charges to be dropped. Thanks
Business Response
Date: 05/27/2025
I called the local team and spoke to the manager, she was out sick last week and responded to this ****** directly already this morning.
She did reduce the amount of the violation to the cost of parking and he agreed to it with her verbally.

Thanks,
*****
Customer Answer
Date: 05/27/2025
Hi *****,
i paid the amount requested by ********: $15.02.
I greatly appreciate BBB and cannot thank you enough
Nahed
Business Response
Date: 05/27/2025
I am not understanding this response. I received an email from the ****** 37 min ago:

Hi *****,
Thank you very much. I paid the amount.
I really appreciate BBB.
Have a great day,
Nahed

Sent from my iPhone

On May 27, 2025, at 12:05?PM, *********************** wrote:

?Nahed,

I received the complaint number 23287578 this morning. I called and spoke to ******** and she stated she had just spoken to you about the notice. I was advised she discounted the notice to the cost of parking $15.00 and this was an acceptable solution.

Thank You,
*****
Remote Mgmt Team Lead
Initial Complaint
Date:05/15/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 12, 2025 I was chaperoning prom in uptown *********. I follow the directions provided to me to validate my parking. Due to an error in their system, after completing all the correct steps (twice, as we tried a second time with the venue's staff), I ended up paying twice without the option to validate. **** ****** (employee of **********, the company that owns the Fillmore which is the venue we were using) spoke with ***** ****** of SP+ Parking to confirm that I was charged in error and that a refund would be issued. Since then, we have been going back and forth with no refund in sight. These were the transaction details provided: First Order #********* ($11.99)Second Order #********* ($11.99)License Plate Number: NC: ******** Name: ***** ***** CC: ending in 5022
Business Response
Date: 05/15/2025
There was an issue on the refund, I was able to process both orders today.
Business Response
Date: 05/25/2025
This was sent to the ****** on 5/15/25 and she received both refunds.Unsure what else we can do.

*****,

Thank you for contacting SP+!

The refunds were processed, there was an issue in the system and we were finally able to get it resolved. You should have auto reply emails as well.

Thank You,
*****
Remote Mgmt Team Lead
Initial Complaint
Date:05/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Checked into the parking garage for the hotel the Strat, I had booked in ********* and when I drove to the parking garage I was told it would be free for our stay and if we extended then we would be charged $40.99 and that was confirmed on their website when I put in my information. After checking out, leaving and driving all the way home I was charged the one extra day of $40.99 despite checking out from the parking garage on the agreed day of May 4th.I reached out to manager and was told the charges were valid and would not be removing them and that I must have been told incorrect information. If I was told I wouldn't be charged, even if that's incorrect I shouldn't be charged. Please help get my $40.99 back
Business Response
Date: 05/07/2025
Thank you for contacting ***********************. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 05/08/2025
Someone from a company called Metropolis reached out yesterday 05/07 and said that they couldn't find any information that matched what was given so I gave further information and haven't heard back from them.
Customer Answer
Date: 05/08/2025

Someone from a company called Metropolis reached out yesterday 05/07 and said that they couldn't find any information that matched what was given so I gave further information and haven't heard back from them.
Business Response
Date: 05/14/2025
Thank you for following up with us. We have a dedicated support team that has followed up with you via email again. Once again, we apologize for any inconvenience we may have caused and look forward to resolving this issue.
Business Response
Date: 05/20/2025
I reached out to the location, they have already communicated with this ****** of the rates and she was charged properly. There is a 15 min ***** period only. This is the communication and I have advised the ****** of the same. The rate for non Nevada residence is $20.00 per day, she parked for 2 days total $40.99.

Evening *********,

Our standard rate is $20 per 24-hour period for all guests, including hotel guests, unless they have a valid Nevada state ID or Nevada license plates. Complimentary ********************** is exclusively for those with Nevada identification or plates. We do not offer parking at a $0.00 rate at all, the only thing we have is a 15 minute ***** period, so any longer than 15 minutes you pay the standard rate of $20.
Given the 43-hour duration of your parking from May 2nd to May 4th, the $40.99 charge is indeed consistent with our daily parking rate.
If you have any further questions or concerns feel free to reach out.
Sincerely,
On Tue, May 6, 2025 at 12:44?PM ********* ******* <**********************************> wrote:
When I pulled into the parking garage I was given a card with a ** code and told that with the code the stay until a certain time May 4th would be free. I used to ** code to check into the parking garage and the page itself said I would be charge $0.00 for my stay until 11:59PM May4th and after that I would be charged $40.99. I agreed. When I checked out they waived me through at the parking garage and I assumed that meant they checked us out. But after 11:59 PM that evening is when I was charged the $40.99 which is consistent with what I was told by the attendant at the garage and the website scanned in by the ** code. I still have that card I can send you a picture of it.
When I called into the support number, this was the only email contact I was given as they said there was no other contact for that location.

On Tue, May 6, 2025, 1:26?PM ***** ******** <************************************> wrote:

Afternoon *********,
Thank you for reaching out.
I reviewed your parking session and saw that your vehicle, with Idaho plates, was parked for 43 hours, from May 2nd to May 4th. Based on our daily rate of $20 per 24 hours, your total charge of $40.99 is consistent with the duration of your stay.
You mentioned that you believed parking was supposed to be free. To clarify, complimentary parking is only provided to guests with a Nevada state ID or Nevada license plates. All other guests, including hotel guests from out of state, are subject to standard parking rates.
Can you share any details on who told you parking was supposed to be free, and I'll look into this further for you.

Thanks,
*****
Remote Mgmt Team Lead

Business Response
Date: 05/20/2025
I emailed the ****** this AM:

Good morning ***,

Thank you for contacting SP+!

I have spoken to the local team as well as viewed the email communication. The parking at this facility is not free for out of state hotel guests, the standard rate is $20 per 24-hour period for all guests, including hotel guests. If you have something from the hotel stating differently please advise.

When you scan the ** code and enter the information it does not show the amount until you exit due to you may exit earlier or later, the exit time is what the rate is based on.

I apologize for any inconveneince you were charged properly for your parking, there is no refund due.

Thank You,
*****
Remote Mgmt Team Lead

Customer Answer
Date: 05/20/2025

Complaint: 23297193

I am rejecting this response because: not what we were told

Sincerely,

*** ****
Business Response
Date: 05/23/2025
Would you please advise who told you it was free parking? If it was the hotel I need something from them stating that. I have spoken to the manager directly and was advised out of state guests all pay for parking.

Thanks,
*****
Remote Mgmt Team Lead

Customer Answer
Date: 05/23/2025
I've been tossed around by 3 different companies all saying I'm lying. I'd rather not speak with any other people in the companies anymore
Initial Complaint
Date:05/02/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested an appeal for notice # ******, but so far have no response. Im a new employee in the building located on 112th in ******** and in the past, there have been times that the arm opened automatically without requesting validation so I wasnt sure whether it would open or not.When I saw that the arm wouldnt open, I motioned for the man behind me to back up so that i could back up and park and go back for validation, but he only backed up a short distance and wouldnt move any further. I kept waiting and he wouldnt move, I was blocked in. I couldnt go forward because the booth is there, and i couldnt go backwards any further. Had I tried to back up past the man behind me i would have scratched up my vehicle. So i pulled as close to the wall as i could and left my car there and walked quickly to get validation. I did not see any sign that said no parking, however i was blocked in and there was nowhere to go. When i got back and saw the ticket, the security officer said the office is right here, you could have talked to us, but when i first started in the building back in April i talked to them and was told i had to get validation if the arm doesnt open, so i knew that i had to go back for validation. There are no signs that give direction on what to do if this situation arises and there is no other area to move your vehicle if this happens. I feel that at minimum, this should have been a warning with instructions provided on what to do in the future if this happens, but not a ticket, because I attempted to use every other option available to find a solution.
Business Response
Date: 05/07/2025
I have reached out to the local office regarding her notice and what our options are. I will follow up once I get a response.
Business Response
Date: 05/07/2025
I have received your complaint and I have reached out to the local management team for a resolution. I will follow up as soon as I get the response.

Thank You,
*****
Remote Mgmt Team Lead

Customer Answer
Date: 05/08/2025
Hi, I received notice on May 7th that the business has responded. However, there is a problem-- I can not accept or reject the response until I know their stance. The business only responded that they will reach out to another member of their team. They said nothing more. So I can neither accept or reject the response, I would need to wait and see what their position is. In the meantime, I ask that the complaint not be closed due to me not accepting or rejecting the response.
Business Response
Date: 05/08/2025
I did get a response from the local manager:
This event occurred just a few days ago, and the customer was ticketed due to their blocking an entire exit lane, and leaving their vehicle abandoned for quite some time (more than 5 minutes) while other customers were unable to utilize the exit lane for the duration. The Parking Office is less than 50 feet from where the customer abandoned their vehicle, and the manager was in the office at the time. No horn was sounded for assistance, and no person came to the parking office to seek assistance.

The violation has also been voided as a warning. No basis for the complaint remains in place for this incident as the ticket was voided when the appeal was received via our violations department.

Customer Answer
Date: 05/08/2025

Better Business Bureau:

I would like to be very respectful to the responding business, however I am telling the truth when I say that I was not blocking the entire exit lane. My vehicle was pulled all the way to the side of the wall and other vehicles could pass. Also, i cannot agree that it was more than 5 minutes. I walked briskly straight to the 5th floor to get validated and straight back without making any stops. In addition to this, I was completely blocked in and had no where else that i could go. I was also in a hurry because i couldnt be away from my desk too long and have a conversation with the security guard about the matter.

I have reviewed the response made by the business in reference to complaint ID ********, and find that, besides my comments above, this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:04/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is predatory parking platform. I was issued several tickets after paying for time on meter. The parking attendants are unqualified and predatory. This is a third party software platform for city of *******. They are known in the neighborhood as a nuisance and poorly run business. If necessary I can provide information to better Asist in your decision.
Business Response
Date: 04/17/2025
I have requested more information the violation was not issued by SP+ but by the CIty of Decatur I did not find anything on the notice about us. I emailed the ******:

Good morning ********,

We received the complaint you filed with the BBB. Would you please reply back with any documentation that this was a SP+ location. The ticket shows issued by the City of Decatur not SP+. If this was on street parking, our regular customer care does not have access to metered parking. That is handled by our On Street division. I want to ensure your case gets resolved, any additional information or proof of parking payment is greatly appreciated. I can then get this to the correct location.

May I ask if you did contact the city and if so, what was advised?

Thank You,
*****
Remote Mgmt Team Lead

Business Response
Date: 04/24/2025
I have sent two messages now and no response. One on 4/17/25 and the other 4/23/25.

********,

This is the 2nd request. Please reply back.

Thank You,
*****
Remote Mgmt Team Lead

Good morning ********,

We received the complaint you filed with the BBB. Would you please reply back with any documentation that this was a SP+ location. The ticket shows issued by the City of Decatur not SP+. If this was on street parking, our regular customer care does not have access to metered parking. That is handled by our On Street division. I want to ensure your case gets resolved, any additional information or proof of parking payment is greatly appreciated. I can then get this to the correct location.

May I ask if you did contact the city and if so, what was advised?

Thank You,
*****
Remote Mgmt Team Lead

Business Response
Date: 05/05/2025
I reached out at least 2 times and the customer never replied. This notice was issued by the city not us and the meters are on street which is another division that we do not have access to. This is what was sent to him:

********,

This is the 2nd request. Please reply back.

Thank You,
*****
Remote Mgmt Team Lead

Good morning ********,

We received the complaint you filed with the BBB. Would you please reply back with any documentation that this was a SP+ location. The ticket shows issued by the City of Decatur not SP+. If this was on street parking, our regular customer care does not have access to metered parking. That is handled by our On Street division. I want to ensure your case gets resolved, any additional information or proof of parking payment is greatly appreciated. I can then get this to the correct location.

May I ask if you did contact the city and if so, what was advised?

Thank You,
*****
Remote Mgmt Team Lead

Business Response
Date: 05/19/2025
I have reached out and never received a response from this ******. This is what has been sent multiple times and I cannot find a response from the customer with us at all. If you have the information I need please advise. The only attachment is from the City of Decatur not SP+. If it is on street they need on street.

Good morning ********,

We received the complaint you filed with the BBB. Would you please reply back with any documentation that this was a SP+ location. The ticket shows issued by the City of Decatur not SP+. If this was on street parking, our regular customer care does not have access to metered parking. That is handled by our On Street division. I want to ensure your case gets resolved, any additional information or proof of parking payment is greatly appreciated. I can then get this to the correct location.

May I ask if you did contact the city and if so, what was advised?

Thank You,
*****
Remote Mgmt Team Lead

Business Response
Date: 05/27/2025
I sent the email Again to him. We cannot assist if he will not reply. We are not the City of ******* and he most likely needs the on street division but he won't respond for me to get clarification. Close it as unsatisifed is need be. We tried.

Thanks,
*****
Initial Complaint
Date:04/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 16, 2025 I parked at *****************. On my return trip I paid the for the parking at the kiosk by the elevator. I would not have been permitted to leave the garage without validating my parking. The exit arm will not allow you to exit unless payment/validation os made. I feel as though this outside company from another state is scamming people with threatning invoices/statements stating that "VIOLATOR'S VEHICLES ARE SUBJECT TO BOOTING/TOWING". NO notices were sent prior to the aggressive invoice sent with the above threatening remarks and to top it off a $51.00 interest charge. Companies like this need to stopped it their tracks. Not surprising there are so many complaints filed against them
Business Response
Date: 04/10/2025
I have reached out today 4/10/25 and will follow up if I get a response:

*****,

We received the complaint #******** filed with the BBB. Per the resolution you wanted is for us to no longer contact you. I am required to contact you so we can resolve the issue. If you would please reply back with the parking notice number or license plate number it was issued to and any proof of payment you may have. I can get this reviewed and resolved as quickly as possible.

Thank You,
*****
Remote Mgmt Team Lead

Business Response
Date: 04/14/2025
*****,

As a courtesy we voided the notice number ****************. Going forward you need to ensure you receive a confirmation that your payment processed. If you receive a violation you simply need to contact us with proof of payment.

I have updated the file with the BBB as well.

Thank You,
*****
Remote Mgmt Team Lead
Customer Answer
Date: 04/14/2025
Im satisfied with the results and response from SP Enforcement
Initial Complaint
Date:03/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/1/25 we went to an event that we prepaid for parking and have a printed copy of receipt. Dispute Reason:We paid for parking pass and attendant told us where to park looked at our pass and didnt instruct to do anything else. We have proof of pass paid before event and picture of where attendant told us to park. Now we have a ticket and need to dispute They charged us $75 and told us we would be informed within 45 days and its been 45 days and no response. We do not want this to get turned to collections. We have done our part. We need the BBB to get us a resolution.
Business Response
Date: 03/18/2025
The customers proof of payment is from parking 12/3/2023 not 2/1/25; I sent the following email to the customer:

***,

My name is ***** with SP+ Parkings ************* team. I received the ******************** complaint about the violation number 934461738463890 isued on 2/1/25. The proof of payment you sent inorder number 902606865 was for parking on 12/2/2023. Do you have the proof of payment for 2/1/25 for further review? If so, please reply back with that documentation.

Thank You,
*****
Remote Mgmt Team Lead
Customer Answer
Date: 03/18/2025
See copy of parking pass. I was reached out to by the company trying to tell me the pass was for 12/2/23. Plainly it is not.
Business Response
Date: 03/19/2025
This was sent to the customer today 3/19/25:

Thank you for providing the correct documentation. I have voided notice number *************** as of today 3/19/25. The issue was you entered the license plate as 4RNR not ******. When they audit the lot they use the full plate number even the letters on the side. There is no further action required.

Violation # *************** was
voided and removed from further collection on Wednesday, March 19, 2025

Thanks,
*****
Remote Mgmt Team Lead

Business Response
Date: 04/02/2025
I have advised you and the ****** of the following:
Thank you for providing the correct documentation. I have voided notice number *************** as of today 3/19/25. The issue was you entered the license plate as 4RNR not ******. When they audit the lot they use the full plate number even the letters on the side. There is no further action required.

I am unsure what else she wants?
Business Response
Date: 04/02/2025
I apologize if you did not receive4 the email from me on 3/19/25:

Thank you for providing the correct documentation. I have voided notice number *************** as of today 3/19/25. The issue was you did not enter the full license plate number. When they audit the lot they use the full plate number even the letters on the side. There is no further action required.
Initial Complaint
Date:03/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 16 2025 around 9 am I parked at the garage for ********** in ********** for an schedule train ride for 9:24am. As soon as I parked I scanned the code to pay for parking and the phone did not connect to the payment app, I tried to text the number and got a link to the same blank screen, I supposed the site was down. See pictures of the screenshots attached. I thought i may get a bill in the mail and forgot about it. On March 10 I got a Parking Notice asking for an additional $51 ticket amount. while your system is down you systematically charge tickets, that seems like a scam, as there are no other ways to contact and on top of that the notice notes "to pay or appeal" and when you get on the site it states not eligible for appeal. There are no phone numbers or ways to contact. I think the only way is through the BBB Please help
Business Response
Date: 03/17/2025
We voided the notice as a one time courtesy. If there is an issue with payment contact us at the time, please do not leave the vehicle without payment.
Business Response
Date: 03/17/2025
Violation # **************** was
voided and removed from further collection on Monday, March 17, 2025
Customer Answer
Date: 03/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *********
Initial Complaint
Date:03/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 16, 2025, I used a parking garage regulated by SP Plus. Upon exit, I received an email receipt at 5:47 PM showing billing details, purchase date, total ($16.99), payment method, and garage address.Two days later, the $16.99 charge appeared on my bank statement, confirming payment. However, on January 27, 2025, I received a letter stating I had a parking violation at the same garage at 4:09 PM for "not paid." The notice demanded $67.99, despite my receipt and bank statement proving otherwise.On February 19, 2025, I disputed violation #**************** via email, attaching my receipt and proof of payment. ******* responded with an automated reply. On February 24, 2025, they stated the location manager would contact me within 48 hours and to follow up if I didnt hear back.I never received a response. Assuming it was resolved, I didnt follow up. Then, on February 27, 2025, I received a debt collection letter from ********** ****** **************** LLP attempting to collect $67.99 on behalf of ********This is completely unwarranted and unacceptable. I have clear evidence of payment, yet ******* failed to resolve the dispute and escalated a baseless violation to collections. This companys practices are deceptive and predatory, as many others have faced similar issues.On March 11, 2025, I responded again to ** ***** last email, resending my receipt and a redacted bank statement. It is outrageous that this issue has escalated to a debt collection agency despite clear proof that I paid the parking fee.I demand that SP Plus:*Dismiss the invalid violation and debt collection claim.*Issue written confirmation that my account is cleared.*Ensure no negative credit impact due to their error.This situation is unacceptable, and SP Plus must take accountability for its poor business practices.
Business Response
Date: 03/13/2025
I apologize for the delay in the response. The parking notice has been voided as of today 3/13/25.

Thank You,
*****
Remote Mgmt Team Lead

Business Response
Date: 03/13/2025
Violation # **************** was
voided and removed from further collection on Thursday, March 13, 2025

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