Business Profile

Parking Facilities

SP Plus Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for SP Plus Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

361 total complaints in the last 3 years.
118 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Brightline **********************. Receiving "violation texts" with proper in/out date/time, and my Plate Number for my pre-paid parking. Second request by email to rectify sent to: ******************************************** Where is the issue? This was paid. Maybe someone can advise if the ************ of Consumer Affairs can assist? How many others has this happened to, who out of frustration paid. Could this be construed as consumer fraud? It only takes a simple reply from SP PLUS to show good faith! Parked 1/23/2025
Customer Answer
Date: 02/27/2025
Attached is the file with proof of payment, and one of several texts that I've received, demanding payment. ********** has also tried to rectify with to no avail, with SP PLUS stating they need a ticket number, which was not received, but demands that included in/out times and date, license plate number and such were included, to better authenticate their demand for payment. Reading other complaints about this company, this seems to be how they operate and have poor correspondence.
Business Response
Date: 02/27/2025
Emailed customer, no violations under LPN GF and the promise to pay link expired. If still getting texts to let me know.

Thanks,
*****
Remote Mgmt Team Lead

Business Response
Date: 03/03/2025
Emailed customer, no violations under LPN GF and the promise to pay link expired. If still getting texts to let me know.

Thanks,
*****
Remote Mgmt Team Lead
Customer Answer
Date: 03/05/2025

Complaint: 22996019

I am rejecting this response because: It is clearly evident that they have removed or corrected the collection effort for parking that had in fact been paid for. That is certainly acceptable, however, the business practice of improper collection activities, and their ignoring any direct disputes, with no replies to the sender. A large company such as ******* needs to be responsive to complaints directly received by them, but more so, if they have a technical malfunction, they need to admit it, as in my case, there was in fact an improper collection effort.

Sincerely,

**** ******
Initial Complaint
Date:02/10/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 25, 2025, my car was parked at a location. I presume a ****** fee is charged. I get a letter in the mail stating I must pay $51 for: ticket amount $35.50 unpaid parking fee Total: $87.50 This is price gouging, even *************************** doesn't charge DAILY fees like this. This company are crooks!
Business Response
Date: 02/13/2025
The dispute was filed online 2/10/25, this goes to management. I will ask them to rush the review, normally they reply within 7-10 days.

Thank You.
Customer Answer
Date: 02/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:02/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has now demanded two parking violation fees of $75 totaling $150 after I both attempted to pay for parking through their QR code/text to pay system on their lot and prepaid ahead of time through Ticketmaster. The incidents both took place at the lot at ***************************************************** ********* NC ******. The first "violation" was on 11/7/2024 after I had attempted to pay via their QR code system, had a hold for a charge put onto my bank account, but then apparently never finalized on the buisness' end. I disputed this charge via the provided website and clearly stated that I fully intended to pay the original parking fee and would do so if they gave me a way to. I never received a response until a month later when i got a letter in the mail from a debt collector for $75 on their behalf. The second "violation" was on 02/04/2025 after I had prepaid for parking at their lot through ************ and confirmed with an event employee at the lot that my prepaid parking pass was for the lot I parked in. I have attached the receipts for this transaction in the supporting documents section.
Business Response
Date: 02/17/2025
I sent this to the facility manager and have not received a response. I will escalate this further.
Business Response
Date: 02/17/2025
We have voided the notice as a one time courtesy. Going forward please ensure your payment post prior to exiting the facility.
Business Response
Date: 02/17/2025
We have voided the notice as a one time courtesy and advised the customer
Initial Complaint
Date:01/29/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay for daily parking at the ****************** in ***** ********. SP parking manages the lot and I use their app to pay. I have received multiple violations from the Village of Worth stating that I did not pay for parking, but I have proof that I paid. When I call SP, they tell me that they don't manage that location, but their signs are everywhere and they are taking my money every day. Each time I receive a violation I have to go to the Village and show them my proof, SP does nothing to help me resolve the violation.
Business Response
Date: 01/29/2025
I have reached out to the customer for a little more informaiton. This is the email sent to her on 1/29/25:

*****,

I received the complaint from the BBB regarding you receiving parking violations at the VILLAGE OF WORTH METRAstation. I do apologize for the inconvenience and will do my best to get this issue resolved. I am showing payments made to us at that facility. Would you please reply back with a picture or copy of one of the notices you have received from the Village of Worth for review? I need to get with the local manager to see why this is happening and to ensure it gets resolved. The notice would be helpful. I have your parking confirmations for the licesne plate number ******* on my end.

Also, has the Village of Worth provided any reason they are not recognizing your payments? By chance is the license plate number not matching?

Thank You,
*****
Remote Mgmt Team Lead

Business Response
Date: 01/30/2025
Update, I received the following email from the local manager and I sent this to the customer as well.

Hi *****,

I spoke with the village on this and they are taking care of the tickets issued. Please inform the customer to make sure to input their license plates into the system accurately.

Plate on Ticket: 2655527
Plate on their Order: 2755527
Customer Answer
Date: 02/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I truly apologize that I was to blame for this and I opened this complaint. I feel horrible. Thank you so much for you assistance!!

Sincerely,

***** ******
Initial Complaint
Date:01/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a $50 ticket from SP+ for staying 14 minutes over a 2-hr parking spot in Nashville, ** in addition to the $5.50 of charges for the 14-minute overage. I did move my car to a street spot but was just a little late in doing so, wasn't expecting to get a fee of this magnitude. The parking lot on this night was nearly empty so I don't understand the size of the fee relative to the demand for parking on the night that I was there. Will avoid parking in this lot and frequenting the business in that area to avoid this again.
Business Response
Date: 01/29/2025
I have sent this to the local manager to see if he approves the refund. The customer never contacted us to attempt a dispute at all. They have 45 days to dispute any notice with us. The $5.50 is for the parking the $50.00 is the fine for the overstay. There are 2 hours of free parking. This customer parks here enough to be aware. I will reach out to him a well. I will follow up as soon as I get a response.

Thanks,
*****
Business Response
Date: 02/01/2025
The manager stated the violation was in fact valid and no refund due. I sent this to the customer:

******,

Thank you for contacting SP+!

The manager reviewed and advised that the violation was valid and there is no refund due. You parked over the time, the parking was $5.50 and the violation fee was $50.00.

Thank You,
*****
Remote Mgmt Team Lead
Customer Answer
Date: 02/11/2025
I find the response from the business to be insulting. The comment that "the customer parks here enough to be aware" is baffling considering this may be the first time that I've parked in this lot in at least two years. My opinion on the amount of penalty that they charge is that is it egregious. I will be contacting my local state representative and possibly local news to pursue this further with the intent that the public be aware of the racket that is being run by parking companies like S+. I will avoid parking in their lots and will continue to warn others to avoid as they appear to be vultures.
Initial Complaint
Date:01/23/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was presented with an outstanding bill which also included a 100% late fee charge on top of it. I provided proof and receipts to the business that the balance was inaccurate and paid in full at the time of issuance. I proceeded to dispute the claim with the business in the timeframe they gave for dispute resolution; they then proceeded to send the outstanding balance to a collections firm after providing actual receipts of payment.
Business Response
Date: 01/27/2025
The parking notice number 7456217325466922 was voided and removed from collections as of 1/6/25. I have let the customer know as well.

Business Response
Date: 01/27/2025
Sorry I typed the wrong date, it was voided as of 1/27/25:

Violation # **************** was
voided and removed from further collection on Monday, January 27, 2025
Initial Complaint
Date:01/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 28th & 29th of 2024, we stayed at the ************ by ****** in ******************** at ************************************. The hotel uses a third-party company Standard Parking, also known as ************************, as their valet service. The Valet charges are $57 per night. The Valet took our vehicle to park at 10:30 pm the evening of 12/28/24. On 12/29/24, while the vehicle had still not been redeemed from the valet service, I started receiving alerts to three separate debit cards where $412 was being charged to ******. Upon returning to the hotel shortly thereafter and retrieving the car from the valet. We found 3 of our debit cards had been stolen by the valet service as well as three Target gift cards our children received for Christmas totaling $125. We immediately notified the staff on duty as one of the gentlemen was the man from the previous night who had valeted our car. The only resolution or explanation the employees offered was their managers business card, **** ********, Senior Facility Manager. We notified **** by voicemail and email immediately of the stolen items. He responded a day later by telling us we'd need to file a claim with the insurance company they use. Upon filing the claim, we were notified today 1/6/2025 that they won't do anything to resolve the stolen items. We have proof and pictures of the empty gift card wrappers as well as proof of the fraudulent charges from our bank as the attempts were made to charge to our stolen cards. We've also notified the hotel Home2 Suites but it is a 3rd party company they use so they also have not offered any resolution.
Business Response
Date: 02/04/2025
We have reached to the customer and no response as of yet.
Business Response
Date: 02/14/2025
We have reached to the customer and no response as of yet.
Initial Complaint
Date:01/21/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SP+ issued me a parking violation that is invalid pursuant to FL Statute XL Chapter *******. My alleged violation occurred on 11.24.24, and the violation notice is dated 1.3.25. The website makes is easy to pay, but provides poor directions for contesting the violation or contacting anyone. After finding access to their online form to dispute the violation and entering all of the required information, the online form does not allow me to submit the dispute.An online search shows that many other people have this problem, and many have opted to just pay for fear of the charges going to collections or their vehicle getting booted or towed. This is at best a blatant disregard of consumer rights as protected by FL statue, and perhaps other states, and at worst an intentional attempt to circumvent it.I see prompt & consistent responses to customer concerns on ********************, which is nice, but this shouldn't be the sole way to resolve a dispute. Clearly SP+ is responsive in order to maintain its high rating. I believe it shouldn't have a high rating if it actively works to circumvent customer complaints through all the normal channels.
Business Response
Date: 01/21/2025
I have reached out to the ******, I will follow up once I hear back from him.

*****,

We received the complaint filed to the BBB #********. I would be happy your dispute for the parking notice number 7466917325494044. Please reply back with any documentation showing the parking was paid. If you have an email confirmation showing the date and the license plate number that is best. If you paid via the train station it would be from Brightline not SP+. Also, any proof of payment on the violation due I am showing it unpaid at this time. If you have not made a payment please do not until we have the dispute reviewed and a decision made.

Thank You,
*****
Remote Mgmt Team Lead
Business Response
Date: 01/23/2025
I have reached out to the customer 1/21/25 and today 1/23/25. I will try again Monday.

*****,

We received the complaint filed to the BBB #********. I would be happy your dispute for the parking notice number ****************. Please reply back with any documentation showing the parking was paid. If you have an email confirmation showing the date and the license plate number that is best. If you paid via the train station it would be from Brightline not SP+. Also, any proof of payment on the violation due I am showing it unpaid at this time. If you have not made a payment please do not until we have the dispute reviewed and a decision made.

Thank You,
*****
Remote Mgmt Team Lead

Business Response
Date: 01/28/2025
The customer finally replied, sitll never provided any proof of payment for parking. No prior request to us that I could find. I voided the notice as a courtesy.

Violation # **************** was
voided and removed from further collection on Tuesday, January 28, 2025
Initial Complaint
Date:01/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/5/24: letter recd from ********** ****** *************** rep. ************ for bogus $75 parking ticket that supposedly occurred 10/2/2024. Spoke w/******** @LGBS 12/9 to inquire. Letter gave no plate ***, only ref/violation#s. She gave tag TCM1481 and said was for ******* and parking location *********************************. Advised tag is legit but not for *******. Never been to *********, never owned a *******, vehicle I own is inoperable most of the time and rarely used. Sent cert.letter w/return receipt to LGBS 12/9/24 stating debt is not mine and req nm, add of creditor. Recd reply dated 12/20/24 with SP Plus in Nashville, TN. Attempts to contact unsuccessful. Appears someone used my tag to defraud company.
Business Response
Date: 01/06/2025
This notice number 934471727920065 was voided and removed from collections as of 1/2/25. I am not showing any payment of $19.40. If this was paid to the agency you will have to obtain the refund from them. I cannot locate that payment with SP+. Or please reply back with a receipt and I can reach out to the colleciton agency to see the process. I need documentaion of the payment to proceed.

There is no further action requred for the notice at this time.

Thanks,
***** Smith
Remote Mgmt Team Lead
Initial Complaint
Date:01/03/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had monthly parking at an SP+ garage. Recently a new manager, ***********, was hired. I had an encounter with him where he intimidated me. He also gave me bad information re: hours of closure and the benefits I pay for. When he blocked my way out for no reason, I decided to call management. I try very hard to not involve myself with anyone who likes to display his power. If I am spending money $875 for a monthly parking, I want to be treated kindly. This employee went out of his way to cause a problem and make sure I knew he was in charge, not me. The next day I contacted management (******* *********) and said I wanted to cancel my account if there was any chance of another such encounter with this employee. The manager offered me a courtesy discount. I took the offer because he assured me that he understood the problem and that it would not happen again. I wanted the garage to be the pleasant place it had been before the arrival of this new manager. Yesterday, *********** did it again. ******, who had been the manager until *********** arrived, parked my car. I usually have a designated spot, but it was taken. I offered my key to ******, but he said it was not needed, Then *********** showed up and demanded the key even as I said ****** had declined it. I did not recognize *********** until he escalated his demand and I realized he was the same person who had stood in front of my car blocking my exit. I decided to leave the garage yesterday. I again contacted the main office and Mr. ********** I received an email from him in which he claimed I had been abusive and used "swear words on a call to the office. That is a lie. I did call their office and spoke on one person who was pleasant and so was I. I was upset with *********** but did not swear. Before I move on, I want an apology. The garage is a mess. Since the arrival of *********** there is always difficulty getting in and out. Not my problem. I just want an apology.
Customer Answer
Date: 01/05/2025
See attached letter.
Request for refund for $875.50 which Mr. ********* refused.
Business Response
Date: 01/06/2025
I submitted this to the regional manager who stated he was on the call with the manager and the customer was swearing at the managers, the regional did advise the customer that type of behavior is not tolerated at our facilities. I did email her that we apologized she had a negative experience and that her account is set to cancel 1/31/25. Per the RM: I did speak to this customer and happened to be on a call with **** at the time of this incident. I can confirm that the customer displayed erratic behavior after being asked for her key and did swear at **** and ******, the FM of the location. She then emailed me to explain the circumstance and I informed her that that type of behavior would not be tolerated as the safety of our associates is our top priority. She does not pay for a designated spot, however, she does park on a particular floor. The email below is what was sent to the customer:
Thank you for contacting SP+!

I reviewed the account and you are set up to cancel 1/31/25. I do apologize you had this negative experience with our company. If you need any further assistance please let me know. I have also submitted this complaint to the regional manager.

Thank You,
*****
Remote Mgmt Team Lead
Business Response
Date: 01/10/2025
I have been in communication with the regional manager and agreed to reimburse them for this ordeal. The customer had already done a chargeback with their financial institution so there is not refund due. We are taking her balance to zero and closing the account. The customer has been notified of this as well, email is below:

******,

Thank you for contacting SP+!

The refund of $875.00 was approved, in review you have already done a charge back with your financial institution so there is no further refund due. We are removing the balance and closing the account. We apologize you had this issue.

Thank You,
*****
Remote Mgmt Team Lead

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Business Response

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

Business Response

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Business Response

SP Plus Corporation is NOT a BBB Accredited Business.