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Business Profile

Radiology

Premier Radiology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

This profile includes complaints for Premier Radiology's headquarters and its corporate-owned locations. To view all corporate locations, see

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Premier Radiology has 11 locations, listed below.

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    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/29/2025 I was charged $510.00 for a prodecure at Premier Radiology. On 2/9/2025 I received an insurance statement from **** showing that I actually owed $37.98. I called PR on 2/24/2025 and was told that I would receive my refund by 4/8/2025. On 4/16/2025 I called PR to find out where my refund was and was told that they would review that refund and would let me know something in another ***** days. That will make it over 4 months since I was overcharged. This is totally unacceptable and unethical.

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an MRI for two knees on 3/17/2025. I was charged and paid $1080 at time of service based on prior authorization. A month later while checking my insurance deductible obligations, I noticed that my patient responsibility according to my insurance was only $359. I contacted Premier Radiology and was told that (after I called) they would open an investigation as it appeared that only one MRI was approved (after prior auth had already been completed) and I was billed for two. I was also told this investigation could take up to 45 days but they could not provide a case number or reference number or any documentation that this would actually occur. The customer service agent did tell me that this would not have been addressed unless I called thus not sure if it will ever be addressed at this point. this seems to be less than transparent billing practices on part of Premier Radiology that as of this point is over chargining me several hundred dollars.

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The billing office of Premier Radiology continues to send me an invoice I paid through my health savings account even after I emailed documentation of the payment including a cancelled check. I have attempted to resolve the issue with them on five occasions and am always assured I have given them what they need and it will be resolved. Yesterday I received a letter from a collections agency regarding the bill. The collections agency then called this morning and said I needed to pay Immediately and would not accept a copy of the cancelled check as proof of payment.

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Summary:On March 11, 2025, I had an appointment scheduled with Premier Radiology. After waiting in the waiting room for over an hour, I was informed that my appointment would be rescheduled for March 13, 2025. At check-in, I paid $432 in full for the service. I was told that I would be refunded due to the rescheduling, but as of today, I have not received the refund.I contacted Premier Radiologys billing department at **************, but was informed that there was no record of the $432 transaction. I have attached a copy of the payment invoice and my credit card statement clearly showing the charge.Additionally, on March 13, I returned for the rescheduled appointment. While the quoted cost for service was $732, my credit card was charged $750 resulting in an overcharge of $18.Resolution Requested:A full refund of the $432 charge from March 11.A correction and refund of the $18 overcharge from March 13.I am seeking a timely resolution to both billing issues. Thank you.

      Business Response

      Date: 04/23/2025

      Re: Complaint ID ********

      We are writing in response to the complaint received by Radiology Partners from your office on April 3, 2025. This correspondence raised concerns regarding a patient refund due for radiology services provided to Ms. ***** ********
      Upon review, our *********************************** identified the patient overpayment and have taken the following actions:
                      1.Refund was issued to the patient on April 10, 2025 via credit card (receipts are attached)
           
      Radiology Partners takes both the clinical and administrative experience of our patients very seriously. We appreciate the opportunity to review our processes to improve the experience for all patients.
      If your office has any further questions or requires additional information or clarification in this matter, please contact me at ************** or ****************************

    • Initial Complaint

      Date:01/29/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I inadvertently paid a bill sent to me by Premier Radiology, but later learned that my insurance processed the claim and I was not supposed to pay the amount billed to me-$385.22. I have called the billing office repeatedly at Premier Radiology and was told repeatedly that my case was being reviewed. The date of service was 4/22/2024 and the check I submitted for payment was in early June. I would like to get my money and report the company as being duplicitous.

    • Initial Complaint

      Date:01/06/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 8, 2024 this company deposited a check to pay this bill of *****. On August 9, 2024 it was paid by my bank. On September 9, 2024 I received another bill for the same amount. On September 10, 2024 9:45 am I called the costomer service number provided to see why I received the bill and they did not ackowledge the payment received. They needed 45 days to find the payment. I asked about the note on the billing statement that stated I had 30 days to pay this or it would go to collections. I was told it would not go to collections because it was marked to be researched. On October 28 I received the collection letter. After 6 phone calls to Premier Radiology (call center in the Phillipines) 4 phone calls to the collections agency *****-******, 4 emails with a copy of cancelled check, front and back, I still have NO Resolution. It has been 105 days since the payment was deposited, 82 days since the first phone call and 26 days since the copy of check was emailed to them. They will not contact me. The collection agency shows they are still looking for the payment, this is the only place I have been able to find out if resolved and It Has NOT. They have proof of this payment and thier deposit stamp on the back of check. I paid this bill in August but they willl not remove from collections and show it as paid. I am at my wits end of trying to prove a paid **** but nothing from them!!!! No physical address in ********* for billing, phone calls go to the phillipines and they will not give a direct number for billing or accounting. I WILL NOT EVER use this business again. I want a bill showing PAID and a Statment removing from collections!!!!!!

    • Initial Complaint

      Date:12/16/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Overpaid on this bill, date of service 9/20/2024. The amount charged by this facility was $326.81 over what I am supposed to pay for on my part of deductible. I have called at least on 3 occasions to get the overage amount refunded to me without success. When speaking to the customer representative about why there is a delay, I'm told it is still "under review". How long can you review something, after multiple phone calls? Attached is proof of payment amount at date of service and the actual amount due on my part in the form of a EOB.I just want my monies refunded in a timely manner. Thank you, ******* *******

    • Initial Complaint

      Date:11/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/1/24 I had a bone density scan at the ********* Imaging ****** location. The charge was $385.82. Initially my insurance denied the claim as they said erroneously they weren't in my network but paid them $38.26. I had to pay the balance of $347.56 which I did on 5/30. Almost immediately after I paid the money, *** contacted me and admitted they were wrong and was paying them their contracted fee. They told me to contact Premier and get my money back. I have called NUMEROUS times and get the same run around, excuses, promises and out and out lies every single time. *** wrote them a letter outlining the money paid, their check information where their payment was made to them. They told them refund my money. Still no resolution.This has been going on for MONTHS.There is a word for what they are doing and it's against the law. They have no intention of returning the money to me.And there is little recourse available to me or anybody else and they know it. And freely exploit it.

      Customer Answer

      Date: 12/08/2024

      I tried to rely to your last message regarding the complaint but couldn't fill out the form you sent.  No I have not heard back from.  

    • Initial Complaint

      Date:11/12/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had diagnostic imaging completed at the ****************** location of Premier Radiology on 2/9/2024. Before the imaging, I was required to pay an estimated cost, $300. After the claim was filed with my insurance, I found that I was owed a refund, approximately $160. I have called over ten times and spoken with many different representatives trying to get my refund. At the beginning, they denied I was owed anything. Then, they said it simply had to be processed, so I verified that they had my correct address. When weeks had passed without receiving the check, I called again, and they claimed they had sent it to the incorrect address (one they had on file from 6 years ago!) They claim to have reissued the check, but more than 50 business days have elapsed since that date with no resolution in sight. This business is deceptive and clearly has no intention of refunding my money. I want my money refunded ASAP.

      Customer Answer

      Date: 12/09/2024

      I continued to call and email Premier Radiology. I informed them that I had submitted a BBB complaint and that I intended to submit a complaint with the ****************************************** if I did not get this resolved. I finally got a refund to my credit card on 12/9. 

    • Initial Complaint

      Date:10/31/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an MRI at Premier Radiology on 9/6/24. I paid $180 with my debit card in office on this same day 9/6/24 and cleared the bank on 9/9/24(screen shot attached). However, they did not apply the $180 I paid to my account and are now billing me saying I owe $179.92(I have attached the bill and you can see they do not reflect I paid anything). I reached out to them and they told me to email my receipt to ****************************** I emailed them on Friday 10/18/24, they responded on Monday 10/21/24 and said they could not find my account. My daughter emailed them again with all my account information and more details on Monday 10/21/24 and copied my email. They have not responded to that complaint since that email and they have sent me another email on 10/30/24 advising I still owe this money. The resolution I'm looking for is for them to credit my account the $180 I paid. This will take care of the $179.92 they say I owe and should leave me with a 8 cent credit.

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