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Business Profile

Radiology

Premier Radiology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

This profile includes complaints for Premier Radiology's headquarters and its corporate-owned locations. To view all corporate locations, see

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Premier Radiology has 11 locations, listed below.

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    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3 May 2024, I have my MRI done at ************************** as per authorized by *******************, *******. However, it was Premier Radiology Clarksville who billed my insurance company which resulted for me paying Premier $303.34. I called ******************* and asked why it was Premier who billed my insurance company and they said they're the same company. But my ******* my insurance company said that they used the Premier Tax ID instead of the Clarksville Imaging Tax ID in the bill that's why I have to pay that much co-pay. I was advised by ******* to request Premier to submit a corrected bill correcting the tax ID from ********************** to *********** Imaging. On 1 July 2024, I called Premier Imaging phone no. ************ telling them what TRICARE has advised me which they said they will submit the request. I called again on 13 Aug 2024 to check the status and I was told the processing will take ***** days. I waited and on 7 October 2024, I called again, and I was told there is no response on the request they sent on 1 July 2024 and that since the waiting period is over, they will have to submit another request and I have to unfortunately wait ***** business days again to wait for the response. Hence I am submitting my complaint to BBB with regards to the delaying tactic that Premier is doing to avoid paying the refund.

    • Initial Complaint

      Date:08/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 01/09/2024 I had a spinal puncture at Premier Radiology Hermitage. They did not attempt to collect my co-pay at the time. Now they are trying to collect the entire bill of $1,027.44 from me. If they had submitted for payment promptly my insurance would have paid their part and I would have gladly paid my part but Premier Radiology Hermitage is charging me for the entire bill.

    • Initial Complaint

      Date:08/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am attempting to collect $222.00 in overpayment for an ultrasound performed 4/10/24 at ************************ by Premier Radiology. I paid ****** using ***** while my responsibility was only *****. I have contacted their billing department five times and was informed a refund process began 6/7/24. I have contacted ****, and their call was blocked from their billing center. I have contacted my bank, and their date limitation interrupted the claim process. Can you help as my next call will invoke 63 FR *****.

    • Initial Complaint

      Date:08/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/9/24, I went to Premier Radiology at *************** office ******************************************** to receive **** When I checked in I was ask to pay. I was given a form about MRI procedures and the side effects. I was not comfortable proceeding with the procedure at that time. The office let me know that I could reschedule and my payment would apply to the next appointment. I arrived to my rescheduled MRI on 1/31/24, ready to receive the **** The machine was not functioning, the tech explained that they would need to order a new part and they asked me to reschedule. After that, I spoke with my doctor and sought a second opinion which took a few months to receive, ultimately I did not need an MRI and could proceed with other forms of imaging for my medical issue. I requested a refund of my payment on 4/30/2024 via email and via phone at ************ on 5/28/2024, 6/6/2024, and 7/26/2024. Called again on 8/14/2024, The representative stated that the request was sent to the refund team, I asked to speak with the refund team. The individual I spoke with said there is no phone number for the refund team and that they only communicate with the refund team through a reporting system. I then asked to speak to a supervisor and I spoke with ******* she reported that they are "working on it" since 7/29/24. The refund team needs to coordinate with the facility where I made the payment as they do not have further information about my procedure. I explained they will not have information about an MRI procedure for me because it was never performed. She explained there is a "rectangular" process and when a procedure is not performed it will be returned to how the payment was process they said 3/2/2024. I did not receive the refund via my credit card. She told me call back in ***** business days for an answer - same as every call before. Attempted to dispute charge with credit card company, but dispute was rejected because it was past time frame to issue dispute.

    • Initial Complaint

      Date:08/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February of 2024 I paid $483 for a CT scan at premier radiology in Mt. ******. In June I found out from my insurance company that they paid the $483 and that I was actually owed a refund from Premier Radiology. I have been in contact with Premier Radiology since June trying to get this refund. First they told me it was processing and would take ***** business days to be refunded back to the credit card I paid with. On the 47th day I contacted them saying I had not received the refund. They said it would required further investigation and that would take 7-10 business days. On the 11th day I called for an update to which the money was refunded. I said it was not then they said it would actually be a check that is mailed. I still have not received this check. I have been talking in circles with them since June with 3 different answers in one phone call. They dont provide anything in writing and the answer keeps changing.

    • Initial Complaint

      Date:07/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They decided to change the pricing, terms of payment after services were provided. I attampted to call and have the issue looked at, but the employees told me there's nothing to fdo about it and when I asked for a manager proceeded to keep me on hold for over an hour or two and checked in multiple times to make sure I lost patience and hung up the call.I called again and the next employee refused to get a manager for me because they asked me why I called and I told them to file a complaint against an employee

    • Initial Complaint

      Date:07/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid my bill of $419.54 on 2/9/24 using my HSA bank (Optum). Premier Radiology did not credit that payment to my account. After multiple calls, they now say they show the payment made and I no longer have a balance with them. However, their turned me over to their collection agency, *********************** for collection. They send me letters and text demanding payment for a bill I already paid. I have called Premier Radiology over five times on this matter. They say they will let the collections agency know it has been paid but they never follow through with that. I dont know what else to do.

    • Initial Complaint

      Date:06/21/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/25/24 i had an annual mammogram which is considered preventative and covered 100% by insurance. They billed my insurance for 2 mammograms which they paid the one and denied the other as maximum benefit paid. My insurance also advised with the denial and on my EOB if the 2nd was a valid charge my responsibility would only be $71.84 of the $575.54 they are billing due to discounts and excluded charges with them being in network. They continue to bill me $575.54. Initially when i called Premier they told me my doctor requested a tomosynthesis which my doctor advised that is 100% not true. A letter i received from Premier showed their Radiologist requested something additional which i was neither contacted for or approved to have done and assume the charges. After telling their customer service that and that i believe this violates the Surprise Billing Act they stated they would review it. I called a month later to ask the status and was told they contacted my insurance and was advised my insurance sent me a check which wasnt true upon me calling my insurance company. They said not only had they not sent me a check, they hadnt been contacted by Premier. This had been going on for months with absolutely no resolution insight. Ive gone back to the ************** location where this service was performed and they cant help me, i have to continue to call a local number and speak with reps that speak very poor English in another country. This is absolutely sad to know that i have to look up medical facility reviews first before going for services like restaurants and hotels.

    • Initial Complaint

      Date:06/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Underwent a medical imaging procedure on 3/11/2024 and paid $850 upfront for costs expected not to be covered by insurance. Upon receiving my insurance explanation of benefits it noted that all costs should have been covered. I called the company to request a refund and they initiated a refund process. I called several times over the next 3 months, each time without an update on the status and told to call back at a later date. I was finally told the refund should be processed on 6/20/2024 and to call on 6/21/2024 to follow-up. On calling 6/21/2024 I was told the refund was processed 5/15/2024 and I should have received payment. When I advised that I had not yet received any refund to my original form of payment (credit card), I was notified the claim would be escalated and to allow another ***** business days. I asked to speak to a supervisor given the many delays and no supervisor was available for discussion. I was then notified the case would be expedited and to allow 7-14 days for another update.

    • Initial Complaint

      Date:06/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an MRI done on 3/26/24. I was told I had to pay $1,001.00 that day or they would not complete the **** I paid. The insurance paid them on 4/18/24 and they now owe me $357. When I call, they say the need more time to process the refund. When I asked why, no one can answer my question. They just say that's their process. I have another $1900 in medical bills and need the $357 to put towards those bills. I don't think a company should be able to hold an overpayment - that they demanded - for 8 weeks or more without paying interest on the money.

    Premier Radiology is NOT a BBB Accredited Business.

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