Complaints

This profile includes complaints for Brookside Properties, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Brookside Properties, Inc.

  2002 Richard Jones Road Suite C-200 Nashville, TN 37215

• 

  Icon Lakewood

  2400 McCain Blvd North Little Rock, AR 72116-7506

• 

  The Everly

  2501 Riverfront Drive Little Rock, AR 72202

• 

  Heatherstone Apartments

  6408 Six Mile Ln Louisville, KY 40218-2300

• 

  The Carlyle

  850 River Dell Ct Louisville, KY 40206-3209

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem is with the Roxbury apartments at ****************************** managed by Brookside Properties in ************. We moved in on 11/25 and start experiencing harsh water leaks in our kitchen and pest uncontrollably in less than a week. The maintenance team can out initially and said this issue was fixed but that was false. Then they sent a contractor out who basically put a brand new piece of sheet rock over mold and a wet ceiling, I have the video. My son has to basically eat and breathe in mold which is very harmful to us all. Then the worst part, they are trying to make us pay 3k all upfront to even vacate from the property while saying the leak came from overflowing the tub which is ridiculous! I have paid them $877 move in fees and $1107 first month rent just to go through this horrible situation who I dont wish on anyone. Please please please Helppp!!!

  Business Response

  Date: 12/13/2024

  The resident submitted a work order on 12/04/24 at 9:40 pm reporting a ceiling leak. A maintenance technician visited the unit on 120/5/24 and noticed a small stain on the kitchen ceiling. After conducting a water test, the technician was unable to identify the source of the leak. The maintenance supervisor also visited the home that same day and did not observe a leak. He instructed the technician to remove the access panel in the guest bedroom to inspect the back of the tub for any potential leaks.However, no leak was found.
  
  On 12/07/24, the resident informed the office that the leak persisted. Then 12/09/24, the resident reported that the leak had worsened and required immediate attention. The maintenance supervisor returned to the unit, cut open the kitchen ceiling, and discovered that the leak only occurred when the tub overflowed. He replaced the seal on the overflow valve and contacted a contractor to repair the sheetrock.
  
  The contractor began work on 12/09/24 and completed it on 12/10/24. The office has been in constant communication with the office, The community manager confirmed with the contractor that they did not install new sheetrock over wet material and that they followed proper procedures. See attached photos.

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  for your complaint statement to the Better Business Bureau:---To Whom It May Concern,I am writing to file a formal complaint against Brookside Properties regarding their management of Asheville Ascent Apartments. Since moving into this property, I have experienced numerous issues that have significantly impacted my quality of life.1. Damaged Windows: The windows in my apartment are damaged, allowing cold air and moisture to seep in. This has created an uncomfortable living environment and poses potential health risks.2. Incomplete Painting: Upon moving in, I noticed that the painting on the trim of the apartment was never completed. Despite multiple requests, this issue remains unresolved.3. Garbage Accumulation: There are frequently piles of garbage around the apartment complex, creating an unsightly and unsanitary environment for residents.4. Unauthorized Maintenance Entries: Maintenance teams have entered my apartment without notice on several occasions, violating my privacy and sense of security.5. Ineffective Management: Over the past ************************************************************************************ resolving these issues. Their lack of responsiveness and accountability is *************** summary, my experience with Asheville Ascent Apartments, managed by Brookside Properties, has been fraught with ongoing issues that have not been adequately addressed. I urge the Better Business Bureau to investigate these concerns and take appropriate action to ensure that Brookside Properties upholds a higher standard of property management and resident care.

  Business Response

  Date: 12/10/2024

  We no longer manage this community so I am unable to provide a response.

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid over $6,000 in *********** from July to November, plus used my savings for the deposit, only to endure a gaping hole in my ceiling, potential mold exposure, a deteriorating roof, & the most unprofessional property manager at the ***********, ******** *******, for 3.5 months. Having lived in four other residences in the past two years, this apartment complex has been the most negligent, harassing, & lazy.I reported the ceiling damage on July 31, but no significant repairs were made until I filed my notice of termination on November 14. Even then, only partial fixes were attempted. The property manager falsely claimed the roof was repaired and that the interior only needed texturing. Despite my request to be present during repairs to ensure they were completed properly, she rescheduled over a dozen times, wasting days I took off work. The repairs remained inadequate, leaving my unit unsafe & uninhabitable. When I informed her of my preference to be present & mentioned my use of security cameras, she replied dismissively on October 1, stating, "You have asked for this repair to be done ASAP, so that is what we are doing. We have permission to enter for a work order if you request it. We do not normally schedule work orders." This was over two months after my initial report.Despite their negligence, I paid rent, remained civil, & gave them every opportunity to address the issue, only to face continued ****************************** I sent a notice of termination on November 15th, stating I expect my security deposit in full, to be excused from December rent as this is clearly their doing, & that I would remove myself from the premises effective December 15th. On December 2nd, I received a eviction notice that I would have to pay that rent within 7 days, which shows Ms. ******* is still not taking this seriously & is blatantly disregarding landlord responsibilities as I am not the only tenant who has encountered this. I expect a refund and/or repercussions.

  Business Response

  Date: 12/17/2024

  The resident put in a work order for her ceiling leak, maintenance determined it was a roof leak. Once the community had bids, the community manager sent for approval. The ceiling was sealed and covered with drywall. Maintenance wanted to ensure all the leaks were repaired and so they did not mud and paint. When it rained, another leak was noticed. The vendor came back out to complete the repair, it just needed painting. At the end of September the community received notice the resident was suing for $2,500 due to inconvenience but did not show up to court, so the case was dismissed. Per the lease the resident is required a 60 day notice, which would be from November 15th when she provided written notice.

  Customer Answer

  Date: 12/29/2024

  Still being charged even after notice was given and no intent to pay for their mistakes has been made, security deposit has not been returned, and the final notice is completely unprofessional, inaccurate and downright infuriating. This company and the manager, ******** *******, needs to be dealt with. They are under ****************************** so they are operating under a name that is no longer in use and violated their business responsibilities.

  Customer Answer

  Date: 12/29/2024

  Still being charged even after notice was given and no intent to pay for their mistakes has been made, security deposit has not been returned, and the final notice is completely unprofessional, inaccurate and downright infuriating. This company and the manager, ******** *******, needs to be dealt with. They are under ****************************** so they are operating under a name that is no longer in use and violated their business responsibilities.

  Customer Answer

  Date: 12/29/2024

  Still being charged even after notice was given and no intent to pay for their mistakes has been made, security deposit has not been returned, and the final notice is completely unprofessional, inaccurate and downright infuriating. This company and the manager, ******** *******, needs to be dealt with. They are under ****************************** so they are operating under a name that is no longer in use and violated their business responsibilities.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved in on 09/13/2024 and were told the window was broken in the ***** and would be fixed within 3 weeks. After a month two gentlemen came to the unit and stated they were there to fix the window. After inspecting the window they stated they do not have the parts to fix the window at this time. They were asked to look at our patio door before they left. They stated from what they could see there are no wheels on the bottom of the doors and the lock is broken causing a gap at the top of the door letting in bugs and freezing air. On 11/30/2024 our closet in the bedroom started to flood. Black spots were all over the ceiling in the hall bathroom. Emergency maintenance came out and only placed a blower fan in the closet and left. We had to contact the property management on Monday because we still had not heard anything about the leak. Maintenance came out and looked at the ceiling at 9:30 and stated they would be back at 11:00. Another maintenance person came a little before 11:00 and sprayed a chemical on the ceiling stating it would eat the mildew and then left. It is now the next day and the mildew is returning and the ceiling is completely soaked through. Our maintenance order for the window, door, and now bathroom have been closed as completed. They state they do not know who is responsible for the issues, the property maintenance or the contractors. We were previously told they could not address the problems due to no maintenance employees at the time. We also have a ***** infestation even though we are charged for pest control. The pest control tech has not been back in a month. And when in our unit he stated the roaches will not go away because he is not allowed to spray the entire building when he comes out for service. My apartment is freezing at night and in the morning. I have two children in the home who deserve a safe place to live.

• Initial Complaint

  Date:11/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had them overdraft my account to almost *****. I got an appointment on this coming Wednesday and they grant the eviction in court. I have till tonight to get out. Is this correct. I was going to get financial aid and pay all off Wednesday. They are horrible. I have asthma and the elevator stays broken. I'm on the 12th floor

  Business Response

  Date: 11/19/2024

  Every payment made by the resident has ***'d, going back to initial application and administrative fees. The office does not have the ability to make payments through the portal on his behalf, so its not possible to have overdrawn his accounts. The elevator rarely breaks down and is fixed within hours if it does. His total unpaid balance is $5,372.18.

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apt complex ****************** which is managed by Breokside Properties had a water main break and we as tenants have had to pay the cost. My apt is 663 sq ft. I live alone and my water bill for two months has been $232!! We have tried talking to the manager on property to no avail. She said our bill was going to be $500 but they did us a favor and lowered the bill!! I have the email if that will help. Thank you in advance

  Business Response

  Date: 10/28/2024

  The community manager has spoken with the resident and corrected the lease, which caused the error. The manager is working with the billing team to correct the charges. 

  Customer Answer

  Date: 10/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ***************************************** Homes located in ************, IN on September 27, 2024. The lease and contract between myself and The ******* Apartment Homes are for 12 months 2 bedrooms, 2 bathrooms and amenity of a washer and dryer for the monthly rent of *******. Once I receive possession of the apartment what, I am renting is actually 2 bedrooms with 1 working bathroom and no working washer and dryer. I visited the office on September 30, October 1 as well as October 2, 2024, to report the guest bathroom does not flush properly and on each one of those days a maintenance man did come and flush out that toilet however all times it would flush one time and would not flush again as though something was clogged in the pipes. I went back to the office on October 4, 2024, and spoke with the interim manager **** who stated he would have a contractor come look at the pipes, he submitted some type of bid and waiting on a response. In the meantime, I went to the office to check on the status of the bid on October 15, 2024, spoke with **** on the status of the contractor and he stated he knows it's taking a long time, and he was waiting on a response from them. I will now be in this apartment almost 1 month and to no avail what I am paying for is not fixed. Each time I went to the office to inquire about the second toilet I also inquired about the washer and dryer in the unit that is not working as well and looks very, very old and technically needs to be replaced. I am told the contractor once again for the washer and dryer is not responding to them and they are looking for a new contractor. In the meantime, in all fairness this rent should be the cost of a 2 bedroom and 1 bath of the monthly rate of *******. I have been very patient, and I am perturbed that my issues in this unit are being taken very lightly. The ******* expects their rent this month just like I expect my apartment should have a working toilet and washer and dryer as contracted to me per lease. Help

  Business Response

  Date: 10/29/2024

  The secondary toilet has been resolved. Two small towels were lodged in the piping. Both bathrooms are working. Washer & dryer were completed today, just waiting on a new door for washing machine.

  Customer Answer

  Date: 10/30/2024

  The toilet issue has not been resolved contractor came by yesterday 10/29/2024 and stated that a new toilet will be coming to replace the old toilet. A new valve was put on the old toilet, and it still does not flush. Several people have come to look at the toilet. I am waiting as of today October 30, 2024, for the new toilet to arrive.

  A new washer was brought to my apartment today, October 30, 2024, however the dryer is not working correctly. The contractor stated he will send maintenance man to clean heating vent. The dryer does not get hot to dry all clothes in there.

   

  ***** ******

  Customer Answer

  Date: 10/30/2024

  The toilet issue has not been resolved contractor came by yesterday 10/29/2024 and stated that a new toilet will be coming to replace the old toilet. A new valve was put on the old toilet, and it still does not flush. Several people have come to look at the toilet. I am waiting as of today October 30, 2024, for the new toilet to arrive.

  A new washer was brought to my apartment today, October 30, 2024, however the dryer is not working correctly. The contractor stated he will send maintenance man to clean heating vent. The dryer does not get hot to dry all clothes in there.

   

  ***** ******

  Business Response

  Date: 10/31/2024

  The toilet has been replaced. The technician has shown the resident how to raise the dryer temperature to her preferred setting. 

  Customer Answer

  Date: 11/06/2024

  These items have been fixed. Thank you for your help

  ***** ******

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into the Element Apartment complex in December 2023. My 12-month lease ends December 20, 2024. I am attempting to submit my notice that I will not be renewing my lease, but the apartment manager continues to say they haven't received it. I have submitted two printed copies to them in person, mailed it to them, and emailed it to them four times. I have the emails showing when I sent it, but of course can't prove that I have handed it to them or mailed it. The notice has to be submitted at least 60 days in advance, which is 5 days from now. From the time they receive it, I have to pay 2 months' rent. During my time in the apartment complex, I have been very dissatisfied. My apartment's air conditioning broke down in April 2024, It has never been fixed. Throughout the summer, many maintenance personnel came into the apartment and either claimed that it was fixed (which it was not) or said that it could not be fixed. The summer was very hot, and I found myself staying in hotels or with friends when the temperature in my apartment was unbearable. I have continued to pay the same amount of rent each month, on time every time, even though I have not been able to live there at many times over the ********** night, when I was staying with a friend, my ring doorbell and inside cameras indicated that someone was entering my apartment. This was in the middle of the night, around 1:00 am. The person had a key to my apartment and appeared to be maintenance personnel. He entered and went into my bedroom, then came out and went into the kitchen, and then left. After this I was scared to stay in my apartment. I would like for the apartment manager to be compelled to accept my notice that I do not plan to renew my lease. I have applied for an apartment in a different complex and cannot be accepted until the Element releases my lease. Any help would be much appreciated.

  Business Response

  Date: 10/21/2024

  The residents notice was entered on October 17th. However there is no email from a prior date, if the resident can provide that email, the community manager can back date the notice date. They have not received anything the mail regarding a ***. The resident has not communicated to the office about maintenance entering the apartment without a work order. Regarding the ac, the resident was given an AC unit but it stopped working and the apartment needs a new air handler. This can be completed this week. 

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon move in the apartment was not cleaned at all. I was told that it was cleaned twice and that the carpet was deeply shampooed as well. During the walk through before move in I did mention that the apartment wasnt clean enough and asked if they can make sure its clean enough for me and my kids to move in. After paying everything upfront with my previous landlord needing me out of their property, I did another walk through without the agent and noticed the apartment was still dirty along with maintenance issues as well. The carpet had spots of food stuck to it, the baseboards are filled with dirt spots that wont come off, the appliances and kitchen cabinets have unknown contents that wont come off, corners of the room had food still there, the main bathroom flush *** broke on the first use (still not fixed), the wash room doors were there before move in but broke, and now they're not which is a safe hazard for my 2 year old, unknown contents stuck to the wood flooring, the closet door doesnt close on one side, the washer and dryer wasnt clean, the blinds have drink spills on them, the toilets, bathroom cabinets, and sinks have spots that wont come off. I stayed up for hours to clean myself but I couldnt get it done how I wanted to. Im very uncomfortable dealing with this issue and havent been a week in when Im paying high rent to stay here as it is. I feel like I was put in this apartment because the last tenant must had kids. I was told this was the only 3 bedroom available, but noticed a lower unit the same size was empty thats still empty. Me having kids I thought that wouldve been recommended to have a lower unit. I can definitely take pictures though of everything, but the way this stuff looks is just disgusting.

  Business Response

  Date: 10/11/2024

  The community manager did a walk through multiple times with the resident. The office team has let the resident know that the carpet was cleaned twice professionally and has asked for photos of the sticky areas, but has not received any. The resident has been made aware that the doors were removed due to their size and maintenance is working on a replacement.

  Customer Answer

  Date: 10/13/2024

   
  Complaint: 22405628
  
  I am rejecting this response because:
  

  This is false information. I only did a walk through once with the agent, not the property manager. I sent multiple emails trying to attach photos but the email attachments were too big and I even stated it in this email attached.
  These are the only photos l've taken of the rug because other spots I cleaned myself due to my 2 year noticing them and picking at it. I was told by maintenance that doors were taken through with the agent, they were there but she stated someone would fix it.
  So that is why I assumed they were suppose to been there. I mentioned it was a safe hazard for my 2 year old going in and out of the dryer and that's why I made the doors an issue. The doors does not fit still but if they were suppose to been removed they should've never been in there through walk through. I'm not even a week in this apartment and already had multiple issues on top of complaints about my kids, that I mentioned I had way before I signed the lease. They are welcome to come see for themselves how dirty this apartment is even after I tried cleaning myself. I vacuumed this apt twice today and had to dump it both times because yes this carpet is dirty, it has not been deeped cleaned.
  The photo above is what the living room area picked up. I was even told by the agent after they did a "touch up cleaning" again that they did clean the baseboards, but there were areas that was just hard to come off. That is true because there are areas in here that won't simply come off.

  For some reason my photos are not uploading..

  
  Sincerely,
  
  Desirae W

  Customer Answer

  Date: 10/13/2024

  I just sent photos to ********************************** Im unable to upload on here. Please confirm if they been received.

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into an apartment complex owned by Brookside Properties which is called The Southern. It is located at **********************************************************************************. Ive resided here for a short time and continue to have bug problems along with an extremely filthy breezeway. My neighbors have complained off and on about repeatedly reporting issues of their own and nothing being addressed until theyve complained many times. I currently have a situation with flies and fruit flies getting into my apartment due to a lot of garbage film and very large old stains in the breezeway that are never pressure washed. Here, they do valet garbage pickup and leaks and fallen trash are not addressed from their valet service. This merits the old stains and is a root to the bug issues. There is a bike that has been under the stairwell for at least 2 years and the tenant who owned the bike is no longer here. When I moved in I had extensive ***** issues and had to request all new appliances in my kitchen. I give them credit for removing the refrigerator, microwave and dishwasher for new. But when I complained about the oven and stove having all the ***** eggs, asking to replace it as well it was never done. I was merely told that they could no longer replace any appliances. I still have problems with roaches laying eggs under the broiler and on the stove tray after using it. There is extensive ***** p*** inside the hosing and tubing in this appliance. It has to be completely replaced. And Im constantly finding new eggs to rid. Ive purchased diatomaceous earth and had to dust all the corners of my apartment just to keep them out of my space. But my neighbors, when I speak with them have complaints about seeing roaches. We are paying $1184 monthly on a ************************* this building. There is no reason for this company not to be fully well-rounded with keeping everything fully clean and the breezeways pressure washed twice a year and monthly pest control to come out and spray.

  Business Response

  Date: 10/16/2024

  The breezeway will be pressure washed. The residents stove was taken apart & inspected by maintenance and pest control and no roaches or eggs were found. 

  Customer Answer

  Date: 10/27/2024

   
  Complaint: 22400761
  
  I am rejecting this response because:
  I still have dead roaches and ***** p*** all over the inner tubing and creases of oven/stove. I will not and cannot use this appliance with this problem. It needs to be replaced with a new, unused oven. If not, I will request to break my lease by January of 2025 due to ***** issues. 
  Sincerely,
  
  *** ******

  Customer Answer

  Date: 10/29/2024

  Each picture shows ***** excretions and carcass debris, some that is fairly new. This is not food or grease particles as you can see. They would be black from oven use. The back of the oven has a pungent smell of ***** excrements where I cannot clean. I occasionally see roaches along the vents on the ceiling even with pest control. They are obviously nesting throughout the building in the walls and cracks. Its not an infestation but is still a problem. Im willing to shorten my lease due to this issue.