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Business Profile

Sports

247Sports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports.

Important information

  • Customer Complaint:
    The company has indicated they would like the opportunity to speak with consumers before complaints are filed with BBB. BBB suggests consumers contact Dan Cotton, Member Services Manager, at 615.879.3786 or [email protected] to discuss any concerns.

    It is not a requirement to contact a business prior to filing a complaint with BBB.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a sports program through 247 Sports. I canceled my renewal payment but unfortunately was a day late. When I contacted customer service they said on refunds after renewal date. Deep (customer service agent) was adamant about no refunds. I had been dealing with my wifes health problems and missed the cancel date. I feel one day late is not fair. We are on a fixed income and ****** dollars. I would like a refund to my credit card.

    Business Response

    Date: 08/21/2024

    Hi BBB of Middle Tennessee,

     

    Note that an exception with a full credit was issued for this case.

     

     

    247Sports staff

    Customer Answer

    Date: 08/22/2024

    The problem is possibly solved. They said they would refund my payment but it has not shown up on my **** card  activity

    Customer Answer

    Date: 08/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:08/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over a year ago I signed up for a 1-year 247sports.com subscription. There is no option to opt-out of an automatic renewal. The business gave zero notice that the subscription would automatically renew and withdraw $107.40 from my debit card. My ONLY notice was after the funds had been withdrawn. Upon contacting the company, I was informed that their policy is "no refunds". The support person, *******, told me I had no recourse, and that I was supposedly notified via email ONCE on June 3, 2024. I searched my email and I did not receive any notification. This is literally theft.

    Business Response

    Date: 08/08/2024

    Hello BBB of Middle Tennessee,

     

    We have made an exception and issued a full credit for the charge.

     

    Sincerely,

    247Sports staff

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer of ********************** for several years, but this year I've decided to cancel my membership and move on. I went on the website and submitted to cancel my subscription on more than one occasion to ensure it was not automatically renewed on 5/31/2024. I recently received an email on Friday 5/31/2024 that my membership has been renewed automatically. By the time I could call them they were closed. I submitted an email the very next morning to cancel and request a refund and never heard back from them. I called on the following Monday just to be told they would not reimburse my money even though I had notified them within 24 hours that I no longer wanted a membership. The customer representative kept telling me that I overlooked the agreement. I informed him of my many attempts to request a cancellation before renewal, be he simply didn't care and blamed it on me. I think 247Sports has the worst costumer service and running a scam of blaming and trapping customers into yearly contracts to make money. Even more of a reason to leave them and never go back. My next step is to cancel my credit card on file so I don't get trapped again in 12-months. Stay away!

    Business Response

    Date: 06/05/2024

    Hello BBB of Middle Tennessee,

     

    We will make an exception and see that the customer gets a full credit in this case.

     

    247Sports staff

  • Initial Complaint

    Date:04/30/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered for a promotional account last April, 2023. At that time, I was not informed that the account would automatically renew in a years time. They claimed to have sent an email two months prior to the auto-renewal but I have no record of this being sent. Additionally, there was no prior communication about the charge for an entire year's service. When I attempted to cancel my account and request a refund just two business days after it renewed, I was informed that I would be charged for the full year without eligibility for a refund. Despite emphasizing that I was unaware of the 12-month auto-renewal, I was told that the company's policy does not permit refunds and they refused to accommodate my situation.

    Business Response

    Date: 05/10/2024

    Hello BBB of Middle Tennessee,

     

    We will make an exception and issue a credit for this case.

     

    247Sports staff 

    Customer Answer

    Date: 05/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/31/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January of 2023 I signed up for a promotional account. At that point I was not given any information about an auto renewal. 247 did send not out an auto renewal email. There was no communication in regards to charging for an entire year of service. When I went to cancel my account I was then told I would be charged the entire year with no refund given after an auto renewal that occurred 7 hours prior. I asked for a prorated amount to be refunded within 1 business day of the charge and repeatedly relayed that I was never told I would auto renew 12 months. They told me it is company policy to give no refunds and would not work with me.

    Business Response

    Date: 02/01/2024

    Hello BBB of Middle *********,

     

    Note that an exception with a refund has been issued for this case.

    Regards,

    247Sports staff

  • Initial Complaint

    Date:11/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The account was auto-renewed last night and I called 24/7 sports first thing this morning to cancel the account and reverse the charge. They refused to cancel & refund it event though the charge was still pending. I am seeking a refund to my card and closure of this account.

    Business Response

    Date: 12/01/2023

    Hello BBB of Middle *********,

     

    Note that an exception with a refund has been issued for this case.

     

    Sincerely,

    247Sports staff

  • Initial Complaint

    Date:11/22/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    247Sports auto renewed a subscription I had previously asked to have cancelled and did so without any communication whatsoever. I was charged, without my consent, $107.40 and when I called their customer service I was informed that my account had not been cancelled and that they would not provide any refund.

    Business Response

    Date: 11/22/2023

    Hello BBB of Middle *********,

     

    An exception with a credit has been issued for this case.

     

    Sincerely,

     

    247Sports staff

    Customer Answer

    Date: 11/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:11/13/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company claims on their site and podcasts that Paramount+ is included in the the ***** membership. The site says it will be available after the purchase and the trial is complete. The options when signing up are a 7 day trial or an annual membership. I signed up for the annual plan on 7/13/2023. Once signed up, I tried to find details on how to get paramount+ and it says it isn't included until after the year of service is up on 11/13/2024. I called and cancelled on the same day to keep it from renewing but they say it is not possible to refund. So somehow they consider a purchase of an annual subscription a trial which is not mentioned on any of their podcasts where they advertise the membership but say it is included. Their site is deceptive in how it is mentioned and you are not shown the date it is included until after they have taken your money. I would not have signed up if it's not included.

    Business Response

    Date: 11/14/2023

    Hello Better Business Bureau of Middle *********,

     

    Note that we have made an exception and issued a refund for the charge in this case.

     

    Sincerely,

     

    247Sports staff

     

    Customer Answer

    Date: 11/15/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is in reference to the account **********. I signed up for a $1 for one month promotional deal with 247Sports that was set to renew at the full price on July 22nd. I didn't think the subscription was worth the full price, so I decided to cancel on July 21st. When I went to cancel, however, my account said my subscription expired and I could no longer access VIP posts. It appeared to be some sort of glitch but since it said my account was expired and my credit card was not charged on July 22nd, I assumed that I did not have anything to worry about being charged the next month. Unfortunately, the subscription was not cancelled and I was billed for the next month at full price on July 23rd. I have been back and forth with 247Sports customer support and they said they do not give refunds. I requested that my cancellation to take effect immediately; they said my cancellation won't take effect until August 21st. I would like for the cancellation to take effect immediately and a full refund of the $9.99 that I was charged.

    Business Response

    Date: 07/26/2023

    Hello BBB of Middle *********,

     

    We checked and ***** has knowingly signed up for a subscription using different email addresses (multiple times already in 2023) to try and get a promotion at the time that he signed up. We will make a ONE time exception and issue for the credit for the recent $9.95 charge.

     

    Thanks, 

    247Sports staff

  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June of 2022 I signed up for a promotional account. At that point I was not given any information about an auto renew for all of 2023-2024. 247 did send not out an auto renewal email. There was no communication in regards to charging for an entire year of service. When I went to cancel my account I was then told I would be charged the entire year with no refund given. I asked for a prorated amount to be refunded within 1 business day of the charge and repeatedly relayed that I was never told I would auto renew 12 months. They told me it is company policy to give no refunds and would not work with me.

    Business Response

    Date: 05/05/2023

    Hello BBB of Middle *********,

     

    We will make an exception and issue a refund for this particular complaint.

     

    247Sports staff

247Sports is NOT a BBB Accredited Business.

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