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Business Profile

Sports

247Sports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports.

Important information

  • Customer Complaint:
    The company has indicated they would like the opportunity to speak with consumers before complaints are filed with BBB. BBB suggests consumers contact Dan Cotton, Member Services Manager, at 615.879.3786 or [email protected] to discuss any concerns.

    It is not a requirement to contact a business prior to filing a complaint with BBB.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a member of this site since ****, and I can't every remember being banned or losing my posting privilege's. I was banned from the site by the site owner simply, in my opinion, for criticizing his information. At the time of being banned I requested a refund at that time and was told no. My account recently auto renewed and I immediately contacted the company by email stating I was banned and could not use the service and requested a cancelation and refund. I have sent several email communications concerning my subscription to 247sports. I have requested a refund for being charged for a service I no longer want or can use. Furthermore, I was never notified in anyway that my account was being renewed nor that a charge was pending and was automatically deducted from my backing account. My emails to the company have gotten me nowhere, as 247's official reply is your account will be cancelled in a year and we offer no refunds. The cancellation process is practically impossible and I feel this is a very shady business model.

    Business Response

    Date: 01/19/2023

    Hello BBB of Middle *********,

    Note that an exception with a credit has been issued for this particular case.

    Thanks,

    247Sports 

    Customer Answer

    Date: 01/19/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:12/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the end of 2021 I signed up for a promotional account. At that point I was not given any information about an auto renew for all of 2023. 247 did send out an auto renewal email, again with no communication in regards to charging for an entire year of service. When I went to cancel my account I was then told I would be charged the entire year with no refund given. I asked for a prorated amount to be refunded and repeatedly relayed that I was never told I would auto renew for an entire 12 months at once. They told me it is company policy to give no refunds and would not work with me.

    Business Response

    Date: 12/29/2022

    Hello BBB of Middle *********,

    A one time exception with a refund has been issued in this particular case.

    247Sports 

  • Initial Complaint

    Date:12/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My username on 247Sports is strakerak.I purchased a subscription at the end of 2021, to have it cancelled by 2022. I knew there was a no refund policy, but wanted my subscription to run out. The cancellation process is a pain, and doesn't allow for it to even occur. There is no online portal. You call in, and heck, sometimes you won't even get an answer. I received a charge on my credit card today for a new subscription. I did not get any email notice of this renewal, or nothing about an upcoming cancellation. In an attempt to ask them what was going on, I requested a cancellation (and did not get an email confirming it), but was offered a free year to the subscription.I don't want this. I want a refund. The cancellation process is painstaking and doesn't work. I want my money back. Username: strakerak

    Business Response

    Date: 12/29/2022

    Hello BBB of Middle *********,

    An exception with a refund was issued in this particular case.

    247Sports staff

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a 247sports subscription that expires on 11/30/22. In what can only be viewed as an extremely predatory design, they do not allow subscription cancellation online. I have called 5 separate times, been on hold for 20+ minutes only to have my call dropped. I have also submitted a cancellation request through their online web form with no response.

    Business Response

    Date: 11/29/2022

    Hello BBB of Middle *********,

     

    Note that *****'s subscription was canceled per his request when he contacted us prior to his renewal date. 

     

    247Sports staff

     

     

  • Initial Complaint

    Date:10/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged today. October 27 $75.18 My free trial ran out on October 22 which is a Saturday. 247 offices are closed on the weekend so there is literally no way to cancel your membership on the weekend. 247 offers no online cancellations which is unheard of. You cant cancel your subscription online. I attempted to change my card so they wont charge me and they still took my money. This is shady business tactics. I want a refund asap. My account name is primetime8887

    Business Response

    Date: 10/28/2022

    Hello BBB of Middle *********,

    The user's subscription has been canceled. In addition, we will also see that the recent charge is reversed.

     

     

    247Sports staff

  • Initial Complaint

    Date:10/13/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    247 sports is very predatory about cancelling your subscription to the point that legal action should be taken, although I am not seeking it. 247 sports is a website/online only service, however to cancel your subscription they make you call a phone number to do so. This alone is to purposely make canceling inconvenient, I would guess in hopes of dissuading customers from cancelling. However, it gets worst then that. If you call the number provided they tell you "call times longer then 10 minute will automatically be canceled" which I have never heard of happening with any customer support service. Of course they have no intentions of answering your call in 10 mins. I am currently on my 6th try (well over 60 mins) and they still refuse to answer. Note that I called around 5-10 mins after they opened.

    They are basically refusing to allow me to cancel my service, while at the same time trying to waste my time in an effort to dissuade me from cancelling. This is predatory and something should be done to warn future customers.

    Business Response

    Date: 10/19/2022

    Business Response /* (1000, 5, 2022/10/17) */
    Hello BBB of Middle Tennessee,

    Note that *******'s subscription was canceled on 10/13/2022 when one of our agents took his request by phone without him incurring any additional charge. In addition, it is clearly stated on our site that you can also submit a cancel request by emailing [email protected].

    Sincerely,

    247Sports staff


    Consumer Response /* (3000, 7, 2022/10/18) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Yes, it was canceled after an hour and 30 mins and 10 phone calls. How long would it have taken to cancel by email, days, maybe weeks? This is a completely online service that does not allow a customer to cancel via their website, but of course you have to use their site to start a subscription.
    Please note that 247 Sports clearly set up their cancelation system to dissuade customers from canceling their service from sheer aggravation, inconvenience and time wasting. This should be noted so that future customers are aware of this practice.

  • Initial Complaint

    Date:10/04/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As detailed by numerous others, 247 Sports offers a 7 day free trial. You can only cancel by calling customer service or emailing. I have emailed 3 times with no response. I have called customer service approximately 7 times, been told avg wait time is 8 minutes, and then they automatically hang up the phone after 10. No one will pick up. I am concerned because the free trial will soon run out, and I do not want to be charged. If you need to see emails or a call log, please let me know.

    Business Response

    Date: 10/17/2022

    Business Response /* (1000, 5, 2022/10/05) */
    Hello BBB of Middle Tennessee,

    Note that ****** subscription has been canceled.


    247Sports staff

  • Initial Complaint

    Date:09/07/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried calling this company several times and have emailed them according to their cancellation policy and have been unsuccessful in reaching them or getting any response through email. I would like to cancel my account ASAP!

    Business Response

    Date: 09/14/2022

    Business Response /* (1000, 5, 2022/09/08) */
    Hello BBB of Middle Tennessee,

    Note that we have canceled *******'s account with 247Sports.


    247Sports staff


    Consumer Response /* (2000, 7, 2022/09/08) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Account was cancelled, awaiting to see if I am still being charged. But I have correspondence stating they closed the account.

  • Initial Complaint

    Date:08/25/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a 7-day trial from 247Sports. When I signed up, it explicitly stated that I would not be billed until August 23rd. After using the service during the 7 days, I didn't feel that the service was worth the money for the subscription, as I didn't feel like I was getting any insider information. Thus, I went ahead and cancelled the free trial on August 22nd at 3:24 PM. However, I was shocked to learn that 247Sports already billed me for $75 at 3:21PM.

    I contacted 247Sports via email and asked for a refund since I cancelled. Unfortunately 247Sports is saying that they do not give refunds and I must keep the service until August 2023 This is outrageous, as I have no intention of using the service and would like for the subscription to be cancelled, effective immediately, along with a full refund of my $75. I feel like I was fleeced by 247Sports, who take advantage of ambiguous terms in their free trials to trick their customers.

    In addition, 247Sports makes it very difficult to cancel the subscription. You have to click through an endless loop of menus before it even lets you cancel. I cancelled service at 3:24PM and they billed me at 3:21PM. I easily would have cancelled before 3:21 if it wasn't for these deliberately cumbersome menus.

    Business Response

    Date: 08/31/2022

    Business Response /* (1000, 5, 2022/08/29) */
    Hello ***********************,

    We will make an exception and issue a credit for the charge.


    247Sports staff


    Consumer Response /* (2000, 7, 2022/08/30) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

  • Initial Complaint

    Date:08/16/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was due for a Renewal on Aug 16th, 2022, so I called to renew my subscription, wanted to talk with a agent. I called first on Aug 8th, no answer, no Voice Mail, then Aug 9, 10, 11, 12, no answer, the phone hangs up after 15 mins and you have to continually start over. Called 6 times on Aug 15, not one single answer, waited over 15 minutes each call to get disconnected. Called on the 16th and it stated all reps are bust over and over. The company charged me for the $****** renewal which is twice what I previously paid which was the reason I was calling. I also sent a Email on the 15th, no response at all. I would like my $****** returned to me ASAP. If you research this, it's a common thread and has numerous complaints for this exact tactic

    Business Response

    Date: 08/23/2022

    Business Response /* (1000, 5, 2022/08/19) */
    Hello *** of ****************,

    As clearly noted on the site, a subscriber can email us at any time to inquire about anything as it relates to their subscription. At this point, we have canceled ********** subscription. We will also make an exception with a credit for the recent charge.

    Sincerely,


    247Sports staff


    Consumer Response /* (2000, 7, 2022/08/19) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Money is to be refunded 107.40

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