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Business Profile

Tire Manufacturers

Hankook Tires

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Manufacturers.

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 60% of the total complaints filed.

Complaints

This profile includes complaints for Hankook Tires's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hankook Tires has 2 locations, listed below.

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    Customer Complaints Summary

    • 42 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a 2018 ******* Sonata with only ****** miles and the tires on the car were Hankook tires. When I looked online it stated there was a warranty on the tires, ****** miles. My car has only ****** miles on it and 2 of my tires are completely worn. I contacted company via email. I explained my situation. The response I got was they do not not provide a Treadwear Warranty or mileage expectancy on Original Equipment tires mounting on new vehicles. A Treadwear Warranty is only applicable to Replacement Equipment tires Unacceptable that they don't warranty their product, with original Equipment, ESPECIALLY a vehicle that has only ****** miles on it, but if I would have bought the tires there would be a warranty.No matter if the tires were OE or replacement the same warranty should be on the tires.I attempted to email and discuss if they would at least give me some discount on the 2 tires I need, and I never got a response. A reputable company would stand behind their product, regardless if OE or replacement it is still there tires.

      Business Response

      Date: 12/01/2022

      Hankook Provides a Limited Warranty on OE(Original Equipment). However, this limited warranty does not include treadwear coverage. A mileage warranty is only offered on RE(replacement equipment) tires that are purchased from an authorized Hankook retailer. For warranty details, please see links provided below.

      RE(replacement equipment)
      https://www.hankooktire.com/us/en/help-support/warranty/tire-warranty.html

      OE(Original Equipment)
      https://www.hankooktire.com/content/dam/hankooktire/local/pdf/Download_Original_Equipment_Warranty_Nov_2020.pdf

      Hankook's Limited Warranty does not cover mileage or treadwear on Original Equipment tires.

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a warranty with Hankook Tire, but it was rejected without any explanation. As a consumer, if the warranty application is rejected, I have the right to know the reason for the rejection.

      Business Response

      Date: 12/01/2022

      Hankook Provides a Limited Warranty on OE(Original Equipment). However, this limited warranty does not include treadwear coverage. A mileage warranty is only offered on RE(replacement equipment) tires that are purchased from an authorized Hankook retailer. For warranty details, please see links provided below.

      RE(replacement equipment)
      https://www.hankooktire.com/us/en/help-support/warranty/tire-warranty.html

      OE(Original Equipment)
      https://www.hankooktire.com/content/dam/hankooktire/local/pdf/Download_Original_Equipment_Warranty_Nov_2020.pdf

      Based on the document supplied by the customer; it indicates that the customer's subject ********************** are Original Equipment. Which do not have warranty coverage for "premature wear" 

    • Initial Complaint

      Date:10/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have a 2021 ***** equinox noticed the tires are wearing pretty badly took it to the dealership they noted the tread depths. I contacted the maker of the tires hankook directly they do not offer any sort of coverage on their tires. These tires were previously recalled but not my exact lot of tires. They're rated for ****** Miles. ** 8/5/2022 the dealership proved me with a tread depth measuremenr of left front and rear of 7/32" depth and 6/32" for right front and rear vehicle had ****** miles at that time. Tires continue to wear.

      Business Response

      Date: 10/04/2022

      Hankook does not provide a Treadwear Warranty or mileage expectancy on Original Equipment tires mounting on new vehicles. A Treadwear Warranty is only applicable to Replacement Equipment tires purchased from a Hankook Retailer. Please see attached screenshot of Hankook's Treadwear Warranty policy.
      See Attachment/File: OE no MIL warranty screenshot..jpg

      Customer Answer

      Date: 10/04/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      Unacceptable that they don't warranty their product. ESPECIALLY a new vehicle that has tires rotated at every oil change by the dealership.these tires are rated for 6 Years / ****** Miles. MY vehicle is a year old with less then 20k miles. A reputable company would stand behind their product.

      Business Response

      Date: 10/05/2022

      There are many factors that contribute to tire wear, and there is no hard and fast rule to measure the service life of a tire. Tires are made with various types of raw materials and a variety of rubber compounds all having varying performance properties. Once a tire is designed and manufactured to achieve given performance properties and put into use, it is subjected to further varying conditions such as weather, storage, load, speed, inflation pressure, maintenance practices, road conditions, driver inputs, and much more. Since all these factors affect the service life of a tire, it is just not possible to predict with accuracy or scientific validity the service life of a tire. While one may be drawn to look to the tire's construction as the sole contributor to the rate of tire wear, the earlier mentioned factors, and more, are direct contributors to how a tire will wear. It is important to note that the tires equipped as Original Equipment tires (OE Tires- tires installed during new vehicle assembly) on the ***** Equinox do carry a Limited Manufacturer's Warranty against manufacturing defects. However, they do not carry a Mileage Warranty, which would cover mileage/wear. Therefore, the complainant is not entitled to any warranty consideration for rapid wear or a mileage short. Further, The usable life of a Hankook tire ends when the tire reaches 2/32nds of remaining tread depth. The complainant states the tire tread depth at 6 and 7/32nds of tread. This means that the tires are not near the end of their usable life.

      A copy of the Limited Warranty for OE tires can be found at:
      https://www.hankooktire.com/us/en/help-support/warranty/tire-warranty.html

      We appreciate the opportunity to respond to this complaint.

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a new 2021 **** ****** that had Hankook tires and one blew out so the said they would reimburse me for the tire. So after 4 months of calling and trying to get some answer I cant get them to do anything. *** Short **** is another business that is making it even harder to try to get something done. I need someone to help me hold them responsible for what they promise. The warranty claims has been approved for 4 months. I please need help and thank you. The other 3 are discontinued so I can't buy just one tire to match so I asked them if they could replace them all and they said they are nothing they can do after I paid 50 k for a new truck.

      Business Response

      Date: 08/03/2022

      Business Response /* (1000, 5, 2022/07/26) */
      Mr. **** contacted Hankook's Technical Services department on 7/20, 7/21, and 7/25 regarding a claim that was submitted by ********* ****. Each time; Mr. **** was unable to provide a claim number for the representative to research. Hankook claims are submitted and recorded by individually numbered claim forms. Hankook cannot release sensitive information to any person or business other than the original claimant(********* ****). It was advised that Mr. **** contact ********* **** and have them contact our Warranty Support department(***-***-**** option 1). Hankook is unable to research a claim without the respective claim number. ********* **** must contact Hankook Warranty Support with appropriate claim information in order to further research.

      Hankook will not replace/prorate any tire due to availability or discontinuation of that product line. Hankook's warranty policy can only be used if a tire suffers a failure due to material defect or construction error. Hankook will not provide warranty credit for the remaining tires on Mr. ****'s vehicle.

    Hankook Tires is NOT a BBB Accredited Business.

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