Reviews

This profile includes reviews for Regus Management Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Regus Management Group, LLC

  15305 Dallas Pkwy Fl 12 Addison, TX 75001-4637

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  Regus Management Group, LLC

  84 State St Boston, MA 02109

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  Regus Management Group, LLC

  75 Arlington St Boston, MA 02116

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  Regus Management Group, LLC

  8 Faneuil Hall Market Pl # 3 Boston, MA 02109

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  Regus Management Group, LLC

  101 Federal St Suite 1900 Boston, MA 02110

Review Details

• Review fromIrma M

  Date: 07/02/2025

  1 star
  Avoid Regus West Covina if you value professionalism, transparency, or even basic customer service.This location consistently proves they do not care about their tenants.There is zero customer support and no clear escalation process if you have issues.Management refuses to provide any contact information for accounting or corporate.The internet is horribleunreliable and slow, which makes it almost impossible to run a business effectively.Youre expected to pay two weeks before the first of the month, but good luck getting any clarity or breakdown of your billing.They cant keep front desk staff for more than a few weeks, and when someone is there, expect lateness and passive-aggressive behavior.Overall, the team is lazy and unresponsive.Think twice before signing any agreement here. You will regret it.

• Review fromJestine L

  Date: 07/02/2025

  1 star
  Its sad because I actually liked the office experience however the reason I quit was their billing ********************** The other reviews are correct they randomly charge you- even when you quit! I quit months ago and still keep getting random invoices. Its like they dont look at the name of the person they are billing and just pass them around without looking. I wanted to do some a la carte days, but completely turned off by this experience. Get your system correct and you will retain more clients.

• Review fromJoseph W

  Date: 06/27/2025

  1 star
  They are forcing us to pay for the entire year, even though we signed up for month to month. They will trick you into a long term contract. We only rented for a few months but they are threatening collections if we dont pay. Horribly dishonest business practice.

• Review fromShannon T

  Date: 06/26/2025

  1 star
  Do not use the business. They hold you hostage in their contract. They are a rip off. Im ready to take them to small claims court.

• Review fromHolly B

  Date: 06/20/2025

  1 star
  Zero stars would be more appropriate! We received a renewal notice on April 4, 2024, which continued at our current rate until June 30, 2026. The next invoice we received had a rate increase with NO explanation. We contacted Regus and received a screen shot of a notice to their Community Team about letting customers know about an increase effective July 1, 2025. We have contacted Regus about an immediate termination of our contract and a refund of current charges. They have ignored our emails. Terrible company to work with!!

• Review fromL. T

  Date: 06/12/2025

  1 star
  Please note that ****** ******** (Center Associate) and ****** ********* (Area Sales Manager) were fantastic to work with.Unfortunately, they report to **** ******** (who is among the most incompetent individuals we have had the displeasure of working with in the last 15 months). Mr. ******** is a disservice to Regus and should be FIRED effective immediately. His behavior has been so atrocious that we cancelled our lease and requested a full refund of all payments made before moving into the space.He has consistently provided inconsistent and contradictory information that has adversely impacted us financially and would continue to adversely impact our business going forward. He did this repeatedly despite representations made by Regus, including representations made by his boss, ****** Given. It is as if he was asleep at the wheel.This experience has been completely unacceptable and we suspect other lessees have been treated similarly.

• Review fromShawndra M

  Date: 06/11/2025

  1 star
  I am deeply disappointed with my experience at Regus. When I first inquired about office space, the salesperson was friendly and helpful, which gave me hope. However, things quickly changed after I signed the lease and paid the *********** of the early red flags was having to search other offices just to find furniture to assemble for my own office, something that should have been handled professionally. I've now been in this space for over a year, and my experience with management has been impersonal and disengaged.The billing practices are particularly troubling. Charges often seem unclear and inconsistent, and the overall process lacks transparency. The internet service is unreliable and frequently goes out, severely impacting my work. Worse still, if there are any late fees, Regus has a practice of intentionally disconnecting your internet access or blocking access to conference rooms that are supposed to be free, which feels punitive and ************ times, I feel like I'm being held captive in a contract with no concern for the client's well-being or success. I would not recommend Regus to any of my colleagues or fellow business owners. There are better, more transparent, and customer-focused alternatives out there.

• Review fromAeisha C

  Date: 06/10/2025

  1 star
  I am filing a complaint regarding an ************** Agreement with Regus/*** for office space at one of their ********** locations, scheduled to begin on September 1, 2025. I am formally requesting immediate cancellation of this agreement, effective June 7, 2025. No services have been provided, no office space has been accessed or prepared, and I submitted a cancellation request well in advance of the lease start date.The agreement was signed on June 4, 2025, using a sales representatives laptop. At no point were the full contract terms disclosed, opened, or reviewed with me. Although a confirmation email had been sent earlier, the actual agreement was embedded in hyperlinks that were never highlighted or explained. I had no reason to believe there were additional terms buried in those links. As a licensed provider of community-based services, I was transparent about my operational needs and regulatory obligations. I exercised due diligence to ensure the space would be appropriate, but after a more thorough review, its clear that the setup is incompatible with our licensure requirements putting my business and license at risk.This is not a matter of buyers remorse. This agreement was entered into under unclear and misleading circumstances. The sales process lacked transparency, and essential information was deliberately obscured. Proceeding with this lease would create legal and operational liabilities I cannot accept. I notified the office to cancel the agreement on June 7 nearly three months before the lease was to begin.I am requesting immediate termination of the agreement and written confirmation that no charges will be assessed. I also urge Regus/*** to review its sales and contracting practices, particularly how electronic agreements are handled and presented. Their current process is especially problematic for small business owners, and the lack of transparent or accessible contact information only compounds the issue.

• Review fromJoe D

  Date: 06/10/2025

  1 star
  Tried signing up for services via their app, app rejected my card, I was charged anyway. Then got an email asking for more money to activate services. Then got charged the initial amount + what was mentioned in the email without my consent. Then got six invoices addressed to different people in my inbox the next day, and was charged for four of those invoices. This whole time, I'm trying to tell them I don't want services but there are no services listed on my account to cancel! Now they are threatening to send me to collections over 90 dollars! ******** company!

• Review fromMarcus D

  Date: 06/06/2025

  1 star
  If I could give them 0 stars I would. Their billing practices are unethical and should be illegal. My billing due date is the 15th of each month, yet they prices my payment on the 6th. I also agreed to a set price of $70 a month, yet again in charged anywhere between $80-$120 with no reasonable explanation. I wouldn't recommend.