Business Profile
Property Management
Pinnacle Property Management Services, LLCThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Pinnacle Property Management Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1/5 stars
Average of 22 Customer Reviews
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Review fromGilbert A
Date: 09/14/2023
1 starMailbox vandalized twice in 1 year. AC breaks down constantly. They force people to use Fetch since the office won't hold packages. Had to install my own lock since maintenance refused to replace existing lock since key issued never work. Garage door opens automatically. Or refuses to close. Water hydrants don't work and there's been 4 water breaks since I moved in 1.5 years ago. Hence the recent fires in *******. Neighbors dog tried attacking my dog. They refer me to police department. I emailed *************************. She never responded. STAY AWAY FROM THIS SUBOPTIMAL APARTMENT COMPLEX. People don't care. They should all be fired. I blame ******* and ********* they don't give a s***Review fromPrisila C
Date: 06/21/2023
1 starOur AC has not been working properly for the past week or two. We filed a maintenance that got ignored , we sent an email and got ignored as well. I was finally able to go to the main office and tell the manager about it and admitted to just seeing the emails and maintenance request. keep in mind i have a 4 month old baby - our apartment was 82 inside. they provide a small window AC that barely does anything, and when we have asked them about them helping our bill since the window ac will make it go up - it goes ignored. Also, maintenance will go into our apartment without letting ** know that they will be going or without asking permission.Review fromMary C
Date: 06/16/2023
1 starI purchased a pair of sandals for $1000 and wore them intermittently from June 2022 through August 2022 (** summer). I took them out this June and after a few days of wear noticed the strap was ripping. I contacted customer service on 6/6/23 and submitted my receipt and photos of the flaw as requested. I was told Id hear a solution in 3-5 business days. Today is 8 business days and my emails asking for an update have been ignored. No one has bothered to contact me even if it was just to say theyre still looking into it.Review fromChristina H
Date: 04/10/2023
1 starI was being relocated for work to GA on short notice. I reached out to Stewarts Mill apartments and spoke to Christina Payne about my situation and discussed with her on the application process. I informed her I had some concerns about my credit and been attempting to repair it, but for any reason I do have a guarantor. I submitted all of the necessary documents and employment documents. I was pre-approved through 3rd party with conditions. Christina Payne continued to state via email that the employment verification letter needed to be sent through an I.P. address of the company for employment verification. Which was sent from a confirming I.P. address of the company. As of 04/10/2023 Christina Payne contacted me via phone and requested that my already verified bank statements to be sent to her email, opened, to verify where my ATM deposits came from. I attempted to explain to her that all my information has been submitted and how the company pays me by cashing my payroll out printing my stub for my verification. Christina Payne then contacted the employer claiming them to be fraudulent and scamming. After discussing things with the employer I sent an email to Christina Payne asking if the owner of the company was to co-sign will that allow the application to be approved. Christina Payne responded, “yes because that’ll be 5x’s the rent They have to pay a $75 application fee and be in person to sign”. This was a scam on their end. I requested for my refund due to the complications of the application process outside of the application fee. I received an email from Christina Payne stating because it’s been over 72 hours she can’t do a refund. So, I lost $250 do to the fact that their employee was incompetent of doing her job and trying to scam me to provide my bank statements to her personal email and falsely claimed it was an employment verification issue as well being discriminative. I’ll let my bank handle the dispute.Review fromIssac Z
Date: 04/06/2023
1 starHorrendous, misleading, incompetent, untrustworthy, two-faced property. Paying premium price for unusable amenities, maintenance team is more so a group of individuals who says "I'll be back" but never do and just close a ticket saying "still in heat season." Managers do not deserve the title, nor show why they are there in the first place. All negative reviews are true, and response can be as somber as possible, however nothing is resolved.Review fromEricka V
Date: 03/10/2023
1 starEricka V
Date: 03/10/2023
Management is rude the only polite one was fired ******Pinnacle Property Management Services, LLC
Date: 03/14/2023
Thank you for your review. First, please allow us to apologize for your experience. We are dedicated to taking feedback like this and getting better, which we will do. If you would be so kind, could you email us at *********************************** and share with us your property name and location? That way we will be able to address your specific concerns. We hope to make this right, if you'll allow us the opportunity. Thanks again for taking the time to leave us this review.
Sincerely,
Cushman & Wakefield Multifamily Team
Review fromCarrie A
Date: 12/18/2022
1 starCarrie A
Date: 12/18/2022
******* Apartments, Pinnacle Management, ****, and the new management and new staff with this property has ruined my life. They have subjected my mother and I to racial discrimination over the year we rented there. We lived in an uninhabitable apartment that flooded into our downstairs neighbor's apartment. We had no AC for almost 3 months. Our dishwasher was broken and not fixed for a month. I was treated with the utmost disrespect from the old head of maintenance in my own home. Our doors would not latch, and they would not fix it, or would claim that it's fixed when it is not. The master bath plug that plugs the water was stuck closed and the water would not turn on in the master bath and it took a month to fix as well. We had over 27 maintenance repair requests that I still have physically printed out. The office purposely ignored my mother's phone calls, my phone calls, and my husband's phone calls who lives here as well. The only way tenants can get in contact with the office is by walking into the office. Tenants are greeted by ghetto, low-life degenerates who do not care about their residents' safety or comfort in their own home. The leasing manager promises to call and never calls. She never shows up to work and is never in the office. The two women in the leasing office refuse to do their job and answer the phone or work for the residents--which without **, they would have no job. My husband is living in a unit with black moldy walls because there is a leak in the walls that they refuse to fix. The maintenance department took 3 months to attend to a broken dishwasher that was filled with mildew ridden water. The apartment flooded and my husband had to take care of it himself because they refuse to fix it. They refuse to fix the door handle. These people refuse to do their job. The only thing they want are new tenants so they can up-charge for every new tenant they get and steal your security deposit. READ NEXT REVIEW FOR CONTINUATIONPinnacle Property Management Services, LLC
Date: 12/19/2022
Thank you for taking the time to leave us a review. We are sorry to hear about your experience at one of our properties and apologize that it was less than satisfactory. As a housing provider, we take steps to ensure all of our team members are aware of and comply with all Fair Housing Laws, so this is shocking to us as well and we will look into it as soon as possible. A Customer Service Request has been emailed to your contact email listed. Please complete and submit this form and a Regional Property Manager will reach out to you asap.
We look forward to hearing from you soon!
Sincerely,
Cushman & Wakefield
Customer ServiceReview fromBrian W
Date: 12/02/2022
1 starBrian W
Date: 12/02/2022
Initially pleased that they only raised my rent by $10 in June 2022 in a time of high inflation, but less pleased that perhaps having second thoughts the property manage **** accused me of having a pet, charged my $340, and served me with an eviction notice. I do not have a pet. **** made a one line allegation in an email, with no other evidence offered. When I visited the next day **** refused to discuss face to face, and insisted I email only. I denied the pet allegation by email, and later by a sworn affidavit. **** promised to resolve the issue after an apartment inspection, which was done (and no pets or evidence of pets was found), yet **** is still charging a $40 a month pet fee and I have been forced to retain an attorney. **** does not treat tenants with dignity and respect. If Pinnacle is to retain this marginal employee, they need to retrain her about the level of evidence required for an unauthorized pet eviction, and about how to treat tenants with dignity and respect. Otherwise, **** will remain for Pinnacle and ******************* a litigation magnet, and s source or revenue-reducing negative reviews in multiple fora (BBB, ***** ****************** ******************* *************** ****** reviews, ******************** ************* and others).Pinnacle Property Management Services, LLC
Date: 12/02/2022
Thank you for taking the time to leave us a review. We are sorry to hear about your experience at one of our properties and apologize that it was less than satisfactory. Would you kindly email us at **********************@cushwake.com with more details (specifically the property name and your contact information), so that we can investigate? Again, we are sorry to hear about your experience and hope to hear from you soon.Review fromTeresa R
Date: 10/05/2022
1 starTeresa R
Date: 10/05/2022
These apartments are awful I spoke with Miss W***** which is a property manager and asked her so many times and did my request for them to fix my bath tub from stop running the water I asked him for like three months and still never can do it now on the outside of the apartment wall you'll see a big patch of water because now it's leaking on the outside I even asked them if they can give me a fridge raider because it's stopped and it's been going on two weeks that they have not gave me refrigerator I asked her if she could get one from the vacancy apartment and she said no they will just order me one. I had called **** appliance on them and still they haven't gave me one she told them that she had offered me one and that I had refused it and I wanted a brand new one which was a lie I would've took that one quick also my roof is leaking which they don't care about I've been at these apartments eight months and now they want to threaten me with eviction notice because I am two days behind I'm not paying my rent and throw me a paper in my face saying that I promise that I will pay my rent when they're the same way that they promised that they would fix my apartment and they haven't, please helpPinnacle Property Management Services, LLC
Date: 10/07/2022
******,
Thank you for your review. First, please allow us to apologize for your experience. We are dedicated to taking feedback like this and getting better, which we will do. If you would be so kind, could you email us at *********************************** and share with us your property name and location? That way we will be able to address your specific concerns. We hope to make this right, if you'll allow us the opportunity. Thanks again for taking the time to leave us this review.
Sincerely,
Cushman & Wakefield Multifamily Team
Review fromPaul S
Date: 08/15/2022
1 starPaul S
Date: 08/15/2022
The day we moved in there were no hot water for 2¹/2 weeks & no remedy to satisfy the inconvenience as tenants. They would be expecting full rent for partial service, but if not eviction notice would be filed.Pinnacle Property Management Services, LLC
Date: 08/17/2022
****,
Thank you for your review. First, please allow us to apologize for your experience. We are dedicated to taking feedback like this and getting better, which we will do. If you would be so kind, could you email us at **********************@cushwake.com and share with us your property name and location? That way we will be able to address your specific concerns. We hope to make this right, if you'll allow us the opportunity. Thanks again for taking the time to leave us this review.
Sincerely,
Cushman & Wakefield Multifamily Team
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