Complaints

This profile includes complaints for Six Flags Corporate Office's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Six Flags Corporate Office has 28 locations, listed below.

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  Six Flags Corporate Office

  1000 Ballpark Way Arlington, TX 76011-5168

• 

  Six Flags Corporate Office

  17000 W Interstate 10 San Antonio, TX 78257-9503

• 

  Six Flags Corporate Office

  1800 E Lamar Blvd Arlington, TX 76006-7304

• 

  Six Flags Magic Mountain

  26101 Magic Mountain Pkwy Valencia, CA 91355-1095

• 

  Six Flags Great Escape Lodge & Indoor Waterpark

  89 Six Flags Drive Queensbury, NY 12804

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been here a couple times, and it was always okay. Booked an overnight stay months ago got my sons 11th birthday. Kids were very excited. Two days before our trip, which was two hours away, I started seeing reviews and post on ******** that the waterparkwas actually closed. I called and couldnt be given a straight answer. I was told they didnt know yet. I sent an email to ****** received not one but two emails back stating renovations were complete in the waterpark was open. That was not the case. I still have not been contacted by one person from the establishment to explain what happened or why. I am seeing a lot of people posting They received some type of compensation for the inconvenience, but nobody has contacted me once even though I have sent numerous emails calls and posted many things on social . I am very upset about this and it was not handled correctly at all.

  Business Response

  Date: 06/03/2025

  The guest was previously assisted regarding this concern.

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined the Six Flags Membership program on September 10, 2018. At the time of joining, I needed to provide a $100 Security Deposit that was fully refundable upon cancellation. In addition, I was to receive 3 free months of membership added onto our membership upon cancellation. The membership was cancelled, effective May 26, after my last payment of $74.95. I did this through a customer service chat on April 23. That *** noted my security deposit would be credited to my account on May 26 or 27, and 3 free months would be immediately activated.None of that has come to fruition. I have chatted with ***s since, promised e-mails from management, with high priority. I have received a phone number that lead to a voicemail.They said there was an issue with the refund, and that takes time to figure out. Nobody contacted me about it. If I didn't chat with a ***, I would have never known. They won't provide any sort of timeline, other than expect to wait.The same is said about the 3 free months. That needs special attention, and needs to be activated by management. I asked to speak with management. However, there is no way to chat with them, call them, or e-mail them. **************** flat out rejected that there is any way to contact them. They only contact you, when they get to it.I fulfilled my end of the contract. I paid a monthly membership fee for nearly 7 years. Six Flags has my account information, otherwise they wouldn't be able to debit my account every month for their fee. There is no reason the security deposit refund should have failed. The three free months was promised by the *** on April 23 to be activated upon cancellation. A week later, and nothing. And the latest *** said it could be awhile to get that. I am seeking just what was promised to me when I agreed to this membership contract.A refund of $100 & 3 free months membership upon cancellation (current value $224.85 ($74.95x3).

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased season passes for my family September 2024 and attend the park once, got sick with COVID for months, and lost my job called six flags customer service to cancel my passes, the company refused, company said I had to continue paying for the passes for 12 months.. even after I said I can provide proof of me being sick for months and no current job. The company refused,So the company gave my account to a debt collector. And this debt collector is asking for almost $600. How is six flags still in business with these loan shark tactics.

  Business Response

  Date: 06/01/2025

  We have reviewed and issued a response separately. 

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute a charge on my credit card for a Six Flags membership that I did not authorize and that is not under my name.When I first noticed the charge on my statement, I contacted Six Flags to request more information. I was informed by their representative that the charge was for a membership account. I explained that I did not sign up for any membership and asked them to cancel it. The representative told me they could not cancel the membership because it was not registered under my name.I emphasized that although I was the one being charged, I had no connection to the account and did not give authorization for the membership. Still, I was told that only the person whose name the membership is under could cancel it.Despite my efforts to stop the charge, I was later notified that the account had gone to collections, which has negatively affected my credit. I am formally disputing this charge and the resulting collection, as the membership is not in my name, I did not authorize it, and I made good-faith efforts to resolve the issue with Six Flags directly.

  Business Response

  Date: 05/29/2025

  We have reviewed and issue a response separately. 

  Customer Answer

  Date: 05/29/2025

  Complaint: 23386940
  
  I am rejecting this response because: I have never signed up for that service . I tried to resolved with sig flag and they told me and I can not cancel the membership because it is not under my name . The credit card is and they are changing my credit card but I have never signed up for the membership 
  
  Regards,
  
  ****** *****

  Business Response

  Date: 06/01/2025

  We have reviewed and issued a response seperately.

• Initial Complaint

  Date:05/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with SIX FLAGS OVER TEXAS, I do not have a contract with **********************, they did not provide me with the original contract as requested.

  Business Response

  Date: 05/22/2025

  We have reviewed and issued a response separately. 

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have signed up for the monthly season pack membership and everything was good and I went to my local frontier city in ************* one day andthey told me my membership was not active anymore so I looked it up and it turns out that the card on file has been getting for the past month, which is weird because I use this card every day. I even used it to purchase some stuff at ************* while I was there at the gift shop and unable to ride rides to this issue so now my membership is on active and they are trying to charge me a$50 reactivation fee which is completely unfair because my card works and I even used it at frontier city and I use my card every day its not working on the website. Weve tried to use it over and over again and it will not work for the membership. I was told by somebody at the frontier city location to contact support and they would help me waive the reactivation fee, but the supportwas useless. They pretty much blamed me the whole time for my car not working even though my credit card company said its Six Flags fault not my fault the credit card companies fault all Im asking for. Is this reactivation fee to be waived and I will gladly pay for my month with a newcard and change my auto pay to a different card every month

  Business Response

  Date: 05/21/2025

  We have reviewed and issued a response separately. 

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint addresses the inaccurate and harmful reporting of an account from ******************** Magic Mountain, account number ending in ********, dated March 10, 2025, with a balance of $194.00, currently appearing on my Experian credit report. This derogatory listing is misleading, and I dispute its accuracy and legitimacy. The Fair Credit Reporting Act (FCRA), under 15 U.S.C. 1681i, requires Experian to perform a thorough and reasonable reinvestigation when a consumer disputes an item. This includes validating the account using original, reliable documentationnot automated verification systems or vague data sources.Given the increasing incidents of data breaches and internal reporting errors, Experian and Six Flags Magic Mountain must provide complete, verifiable evidence supporting the validity and accuracy of this entry, including the original agreement, payment history, and any collection activity. If they cannot provide this, the item must be removed immediately. Continued reporting without genuine verification is a direct violation of my rights and a willful breach under 15 U.S.C. 1681n, which carries serious legal consequences.I have filed complaints with the ************************************ (****) and the ************************ (***) and will continue to pursue all remedies to ensure this error is corrected in full accordance with federal law.

  Business Response

  Date: 05/21/2025

  We have reviewed and issued a response separately. 

• Initial Complaint

  Date:05/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is ****** ********* ************ We want a refund for our passes after spending a few hours in park at ************** we waiting 3 hours in line to ride Goliath when we finally got to the front the ride went 11 D which means out of service the kids working in the station were very rude and told everyone to leave the platform no express pass offered I traveled from ***************, and drove three hours from my hotel to go to SIX FLAGS we were not able to ride anything after that bad experience we went to guest relations. They didnt do anything we asked for a refund for the passes. They said no refund however we didnt use the passes so we should be a title to a refund. We ended up leaving the park because of the bad negative experiences we attempted to ride a few other rides. It didnt work out so we did not ride anything and I paid eight dollars for a locker which I want a refund for that as well. Im a supervisor in universal in *******, ******* and this is not a good guest experience. We do not treat our guests like that and if a guest waits three hours in line for a ride and then it goes ************************************************************ epic universe You guys need to retrain your employees and supervisors I want a full refund for our unused passes we will never return !Sent from my iPhone

  Business Response

  Date: 05/18/2025

  We have contacted this guest about this concern.

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Six Flags due to unauthorized charges made to my account despite multiple cancellation attempts over a nearly two-year ********* June 2023, while undergoing cancer treatment, I purchased memberships for my children so they could enjoy the summer. I later realized that Six Flags continued charging me past the season, even though we were no longer using the memberships. In mid-2024, I called to cancel and was told by a representative that everything had been successfully closed.However, several months later, I noticed more charges. I called again, and once more, I was told that all memberships were fully canceled. The representatives were polite, and I trusted them I had been a loyal customer for years and didnt feel the need to keep every confirmation *********, in 2025, Ive discovered that they are still charging me, claiming they cannot verify previous cancellations and stating that they only recently processed a cancellation for April and May 2025 even though I canceled long before that.Despite all these charges, none of the memberships were used, and I had no idea they were still active. They have withdrawn $48.78 and similar amounts from my account monthly, totaling over two full years of unauthorized payments.I believe this is a systemic issue. Ive heard from others with similar experiences. Six Flags makes it extremely difficult to cancel, does not honor cancellation confirmations, and continues to charge even after stating accounts are closed. Their system relies on customers not noticing or being unable to prove cancellation months or years later.I am requesting:A full refund for all charges after my initial use in 2023.Confirmation that all accounts are permanently closed.An investigation into their cancellation practices.This behavior is deceptive and feels like a predatory billing practice. I hope the BBB can help resolve this issue.I can also provide bank statements they have my card.

  Business Response

  Date: 05/14/2025

  We have reviewed and issued a response separately.

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We visited the ********* location on April 25, 2025. Prior to getting there, we purchased Flash Passes. This is the upgrade you can get to reserve your spot in line for most rides. Because every ride was was either closed or delayed, we could not use the flash passes. The app to hold your place in line said not reservable. I have multiple screen shots of the issues we experienced. We had to remain in lines like everyone else. I went to guest services while we were still at the park to report the issue and file the complaint. They were absolutely zero help. The girl kept talking to someone on the other side of the window where you cannot hear anything. She told me all she could do was give me a case number to request a refund. Prior to this, she tried to give me two ride (ONLY 2 rides) passes that would get me ahead of all the lines by going through the exit door. I declined because that in no way would make up for our experience. I called customer service as well, and they advised I handle it with the park in person. The other option was to file a complaint on the ************** (which I will be doing in addition to this). Fast forward to a few days ago after multiple attempts to reach them. They write to inform me they will not refund the passes that I DID NOT get to use. They will only give me 4 of the same passes to visit their park again. Why in the world would I want to go back and experience the same thing all over again? Ultimately, I would go twice to still not get what I paid for. The FLASH PASSES are a SCAM. Please do not upgrade your passes. Stick with the regular ticket. It was a complete waste of money. Additionally, the only thing I am willing to accept is a refund. To tell me the terms and conditions are no refunds is a joke. I am not asking for a refund on something I used and decided I didnt like it anymore. We LITERALLY did not get to use it. I am at least owed the upgraded amount from the normal ticket price.

  Business Response

  Date: 05/06/2025

  We have issued a response separately.