Business Profile

Amusement Parks

Six Flags Corporate Office

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Six Flags Corporate Office's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

719 total complaints in the last 3 years.
203 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Spring Break Sale ticket for my daughter ****** so she could visit the park on 3/11/25. The ticket description clearly says open every day during spring break, however, the park was NOT open on 3/11/25 as inidicated on the site. I would not have bought the ticket if it wasnt for the misleading advertising. I sent an email requesting a refund and it was declined, so I am escalating. She cannot attend the park on another day,
Business Response
Date: 03/22/2025
We have reviewed and issued a response concerning this.
Customer Answer
Date: 03/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *********
Initial Complaint
Date:01/31/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a member of the Six Flags membership program since September 2nd, 2017. At the time I signed up to be a member, my monthly fees were $4.88. In 2020, I contacted Six Flags customer service to update my email address as I lost access to the previous email account. I began receiving member emails to the address that was requested in the change. Additionally, I used this email to access my membership via the Six Flags ****** May of 2024, my monthly fees were raised to $7.66. I did not receive notice of a membership price increase to my updated email address. When I discovered this new charge. I contacted the Six Flags customer service department. I was told that the rate increase notice was sent to my old email address and that there were separate systems for billing and general members updates. I was never made aware that I needed to ask for my email to be updated in multiple systems when I called. From my end, it looked as if everything had been changed over through emails and through the app. When I spoke with Six Flags, I requested a refund for the difference of the new billing amount and my original billing amount for the months I was not notified of the change in price. This total was around $25. I was told that no resolution was possible because it was my fault the email was not changed in the payment portal. Six Flags customer service has now stopped responding to my outreach. I am appalled at the lack of service (to a longstanding customer) over such an insignificant amount of their revenue particularly given this issue is directly attributable to their confusing systems and process failures.
Business Response
Date: 02/02/2025
We have reviewed and issued a response separately.
Customer Answer
Date: 02/04/2025
Complaint: 22880606

I am rejecting this response because: Six Flags did not provide any new response to resolve this complaint, or contact me through any forum.

Regards,

******** *****
Business Response
Date: 02/05/2025
We have reviewed and issued a the guest a response separately from BBB once more.
Customer Answer
Date: 02/06/2025
Complaint: 22880606

I am rejecting this response because:
Six Flags responded that it is the members responsibility to keep information up to date.
However, I have described that I made an effort to keep my information up to date. I requested to have my email address updated, and it seemed resolved when I started receiving Six Flags Member Update emails via my current email address.
The Six Flags staff fell short by failing to either change my email in all places or clearly inform me at the time how to change my email for payment purposes. Six Flags created confusion due to unclear information and systems. I hope Six Flags does not intend to use that confusion to deceive and defraud customers like me.
I also am not requesting a full refund. My intent was to be fair and reasonable by only requesting the difference of the new price to when this was discovered, an amount under $30. I hope Six Flags will treat me equally as fairly in this situation.

Regards,

******** *****
Business Response
Date: 03/17/2025
We have reviewed and issued a response.
Customer Answer
Date: 03/17/2025
Complaint: 22880606

I am rejecting this response because:
The last message I received from Six Flags on this matter was on February 5, 2025 (the Feb. 5th Response). I rejected and responded to the Feb. 5th Response on February 6th, 2025, without follow up from Six Flags. I hereby reiterate and (incorporate by reference) all the reasons for rejection included in my last rejection of the Feb. 5th Response. I would appreciate a timely response from Six Flags to resolve this complaint.

Regards,

******** *****
Business Response
Date: 03/23/2025
Hello, we have provided documentation to the guest confirming that an email was sent. We have also provided the Membership Agreement which states it is the guests responsibility to update all information. We are unable to provide any compensation as the guest was indeed informed of the increase.
Customer Answer
Date: 03/26/2025
Complaint: 22880606

I am rejecting this response because: on March 20th I received an email offer from Six Flags to resolve my complaint by providing two free tickets, which I accepted. See attached screenshot. However, the last response from Six Flags within this BBB portal (which was submitted after March 20th) does not acknowledge such offer. Please confirm via this portal that the offered/accepted resolution will be provided.

Regards,

******** *****
Business Response
Date: 03/28/2025
Guest was provided in park compensation. No further compensation will be provided.
Customer Answer
Date: 03/29/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *****
Initial Complaint
Date:01/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an incident happen at Sixflags ************** were I unfortunately was injured by fireworks at the park. I purchased the VIP section and sat where I was told to, once the fireworks began live embers started falling on us and I was burnt, my hand started to blister and hurt really bad. I called over a young man that worked their and they called their EMTs. I was treated onsite they took and incident report and one was also filed with guest relations. Sixflags has completely ignored me ever since and has not responded to any of my attempts to reach out to them ever since being told I would receive a form in the mail to try to resolve the incident at hand. Luckily the whole thing was caught on video including the live embers falling in our direction and the table we were seated at and the burn to my hand. It took weeks to heal and the pain was unbearable. Ive been a loyal patron to Sixflags for 30 plus years and I cant believe this is how they treat the people that keep them in business. Its been a stressful and traumatic experience that I hope to resolve as soon as possible along with an apology for the way theyve handled this situation and the incident itself. They didnt even return the money we spent for the event or offer any apologies or compensation.
Business Response
Date: 01/24/2025
This complaint has been sent to the Safety team at the local park for investigation and review.
Customer Answer
Date: 01/27/2025
Complaint: 22843887

I am rejecting this response because:
Thats what they always respond with and no one from their safety or risk management at the park will actually contact me back. Hence why I had to file a complaint with the BBB because of my on going efforts to get the issue resolved and Six Flags ignoring the situation. I was told by a guest relations representative that I would hear back from someone last weekend, then again that I would receive a call this Saturday that just passed; again just lies. At this point I need someone from their corporate office to reach out to me or anyone that can resolve this matter as the park personnel have not done so, nor taken this matter seriously.

Regards,

****** *******
Business Response
Date: 01/30/2025
This concern has now been escalated to Corp Safety and *************** who will make contact.
Initial Complaint
Date:01/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to six flags *********** on October 13th 2024 to attended the fright fest they have going on. Upon arrival we paid for the haunted houses and the fast passes to get into the houses. It was fine weather and we were not at all warned that the houses might not all be opened. We enjoyed our first few hours then got ready to go into the haunted houses. Once we were allowed in the area and they started to open we were told they actually stopped selling tickets for the haunted houses due to weather and they were not opening them all. Once we were told this information we immediately went to guest services to request a refund as we were not able to get the experience we paid for. They informed us we had to call to get a refund because they are unable to do it in person. I called the next day and the representative I talked to told me she cant do the refund only because it wasnt done online but her supervisors will be able to help and they will call me back when they get to my claim. Weeks went by with no call so I called again looking for information and I was told they havent gotten to it yet and they will call me. Today, at least 3 months later, I am on the phone with six flags again and they tell me they cannot refund me due to the fact their system doesnt go back that far. If they called me back when they should have that wouldnt be an issue and they would have been able to help me further. They only thing they offered me was a day pass but that doesnt offer me any sort of compensation because me and my sister get season passes so we have no need for a single day ticket. The representative on the phone did admit that if they called me when they should have it might be different since they would be able to see the receipt but since they did not they cannot offer me any further help. I was hoping to get season passes instead of a day ticket seeing as they are very similar amounts and would be more appropriate compensation for my sister and I.
Business Response
Date: 01/22/2025
We have reviewed and issued a response separately.
Initial Complaint
Date:01/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sold a product in the six flags new jersey park that an employee said I was able to cancel without penalty just a forfeiture of my security deposit if cancelled before 12 months. Well I ended up cancelling the next month and now I am being charged all these fees and their customer service *** is claiming that I need to pay the full 12 months and then I can cancel. I want those fees removed and the collection attempts to stop.
Business Response
Date: 01/14/2025
We have reviewed and issued a response separately.
Customer Answer
Date: 01/14/2025
Complaint: 22805944

I am rejecting this response because: your company sold a product that statied I was able to cancel at any time to which I did in Sept. Less than a month after I signed up. I would never have signed up had your employee not stated it was cancelable and I would only forfeit my deposit.

Regards,

******* ******
Business Response
Date: 01/15/2025
We have reviewed and have provided the the guest with their contract.
Customer Answer
Date: 01/15/2025
Complaint: 22805944

I am rejecting this response because: your company/employee sold a product, helped me signed up for such product, while informing/ensuring me that I can cancel it at any time without penalty just a forfeiture of my deposit which I did cancel the very next month. Companies should be liable for their employees.

Regards,

******* ******
Business Response
Date: 01/27/2025
We have contacted this guest regarding this issue.
Customer Answer
Date: 01/28/2025
Complaint: 22805944

I am rejecting this response because: the company was being dishonest in order to sell their products. They should be liable for what their employees say.

Regards,

******* ******
Business Response
Date: 01/31/2025
Our website repeats the 12 month minimum commitment throughout our website, purchasing process as well as the membership agreement, which this guest signed on the date of purchase. Guest was informed that they are responsible for the account. We will not be offering any compensation.
Customer Answer
Date: 01/31/2025
Complaint: 22805944

I am rejecting this response because: the businesses employees sell the product stating the opposite. They should be liable for their employees and what they say. Bad business practices on their part.

Regards,

******* ******
Initial Complaint
Date:01/07/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my concern regarding a misunderstanding about a membership plan I recently signed up for. While the membership plan explicitly referred to monthly charges, the subsequent pages leading to checkout included options for add-on services. However, these add-ons did not specify whether they were monthly charges. This lack of clarity left me confused, especially as someone who has never been on a membership plan ********* better understand the terms, I reviewed the agreement and specifically searched for mentions of "add-on" and "monthly," but I did not find any indication that the add-on services were billed monthly. I signed up for the plan just yesterday, but I quickly began questioning my assumptions about the pricing. When I reached out to their AI chat for clarification, I learned for the first time that the add-ons were indeed monthly charges. This revelation left me feeling upset and misled, prompting me to contact the company directly to resolve the misunderstanding.Unfortunately, their support team informed me that they have a strict no-refund policy under any circumstance. Additionally, I was told that "monthly" and "membership" mean the same thing, which I found both confusing and dismissive. Having never been on a membership plan, I do not use those terms interchangeably, as a memberships frequency can vary widely depending on the type of service. It is critical for companies to clearly state the frequency of charges for each service, especially for customers unfamiliar with such plans.I would like to receive a refund for the initiation charges for the add-ons and, if necessary, for the entire membership. Additionally, I request that the agreement be voided if the full amount is refunded. I cannot and will not pay for monthly charges that were falsely *************** my opinion, this company failed to provide adequate clarity and is taking advantage of consumers by not being transparent about the costs of their services.
Business Response
Date: 01/10/2025
We have reached out to the guest and offered a resolution.
Initial Complaint
Date:01/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a membership tupe pass for my whole family. Six flags gave the in Impression that after 12 months it would be cancelled. I was not now they are saying I had to cancel ahead of time. They have been charging my account for 6 months now and say they have a strict no refund policy. I wish they would be upfront with all of that before the purchase was made.
Business Response
Date: 01/07/2025
We have contacted this guest and offered a resolution.
Initial Complaint
Date:01/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They started charging within last year more then what my contract originally stated , it says that they must notify me before they do this .The new contract price is almost double what new people pay .
Business Response
Date: 01/07/2025
We have reached out to this guest regarding their concern.
Initial Complaint
Date:01/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased over 8 years ago membership during Covid it was supposed to be upgraded and also only charged a certain amount, our contract states can not charge more unless notify us They did not and now charge us double and the new price for people is much lower
Business Response
Date: 01/07/2025
We have reviewed and issued a response separately.
Initial Complaint
Date:01/02/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 4 entrance and 4 fast pass from their website for October 10 2024 entrance was $49 each and fast pass $95 for each, when we arrived to the park on October 10 2024 around 11:30AM we were surprised the park was CLOSED we waited couple minutes until an employee approached us and told us the park would only be opened at 7PM for the Halloween freight festival and that we could use our tickets before the year ended with no more options we went back home (a seven hr drive) on the website it never said it was only opened for the Halloween festival we checked the day before and said it would be opened at 10:30am. We returned on December 27 2024 we were able to get in with no issues but when we wanted to use the fast pass it said they were expired I went to that building were they sell the fast pass and the only option I had was to purchase the 4 fast pass for that day with a price difference for the ones I previously purchased, for that day each fast pass cost was $160 so I paid a total of $640 and the supervisor that helped me said I was getting a refund for the other passes I previously purchased for October 10 2024 a total of $380. Until today I havent received my refund or any email regarding my case.
Business Response
Date: 01/05/2025
We have reviewed and issued a response separately.
Customer Answer
Date: 01/07/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *********

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Six Flags Corporate Office is NOT a BBB Accredited Business.