Business Profile

Amusement Parks

Six Flags Corporate Office

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Six Flags Corporate Office's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

723 total complaints in the last 3 years.
203 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/05/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 31, 2021, I purchased one diamond membership from Six Flags over Georgia, account number #*********. This means they would charge my account $11.65 monthly. I have provided a confirmation email with the account number and pricing for each month, this document is titled "six flags confirmation and payment". Six flags over Georgia has actually been charging my card twice (totaling in ****** in extra charges) , stating that I purchased 2 diamond memberships, which is completely false, the account number for this extra account is #*********. If I purchased two memberships I would have then received two confirmation emails regarding the 2 account numbers. I NEVER RECIEVED a confirmation email with account #*********, I only received a confirmation for account #*********. I went to their website and chatted with a customer service representative and told them everything, she then filed a case number which is #********. They got back to me and told me they would only be able to refund the refundable deposit of $20.00, but not the $****** which they stole from me. The email will be attached below, under the name "56F83883-". I also reached out about this issue a second time on August 4, 2022 and the representative in the chat told me they were looking into the issue and never responded causing the chat to time out. I want a refund immediately and need the BBB to help me because Six Flags over Georgia is not handling guest relations appropriately.
Business Response
Date: 08/06/2022
We have reached out to the guest
Initial Complaint
Date:08/04/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After several phone calls, an online chat, and even an in person visit, ************* failed to assist me with an issue. I was told a case was created several times but no one would provide me with case number or phone number to follow up. I finally wrote the ************* park president a regular letter via **** mail service and mailed it on 7/2/2022 and still have yet to receive a response. I'm beyond frustrated that I'm ignored.
Business Response
Date: 08/06/2022
We have reached out to the guest
Customer Answer
Date: 08/08/2022
Complaint: 17669020

I am rejecting this response because:
************* responded to an unrelated comment in the past and did not address my 4 page letter whatsoever.
Their typical response is weve reached out to the guest I need an actual response.

Regards,

*******************
Business Response
Date: 08/14/2022
We have reached back out to the guest regarding the correct inquiry.
Customer Answer
Date: 08/15/2022
Complaint: 17669020

I am rejecting this response because: Six Flags wrote me back and refused to discuss the issue wanting to speak with my minor child instead of me. They completely avoided responding to any of the facts. I will be reaching out to them again.

Regards,

*******************
Customer Answer
Date: 08/15/2022
Complaint: 17669020

I am rejecting this response because: Six Flags wrote me back and refused to discuss the issue wanting to speak with my minor child instead of me. They completely avoided responding to any of the facts. I will be reaching out to them again.

Regards,

*******************
Business Response
Date: 08/16/2022
We have requested the guest get back to us with the necessary documents and until we receive this information there is no further actions required.
Customer Answer
Date: 08/17/2022
Complaint: 17669020

I am rejecting this response because:

The company disregarded the facts in their first email. Their second email they wanted to discuss the case with my minor child instead of me. Now that its taken days to resolve that I need to respond to their question and hope for a reasonable response on their part.

Regards,

*******************
Initial Complaint
Date:08/04/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid a first time visit to Six Flags Hurricane in *******, ******* with my family. It was on Sunday July 31st around 2pm. We were told a couple of attractions were down due to storms. We paid 224$ and when we entered, we quickly realized it was a bad idea to show up. There were SO MANY people congregated onto the island it was definitely a safety hazard. there were only two slides operating long story short my 7 year was not able to do a single ride -/ and my older children were able to wait in line for 1 hr for ONE RIDE before we had to leave at closing time. It was dirty also. Not to mention the fact you have to pay an additional 20$ for parking and 20$ for a tube???? I DO NOT want more tickets, as I plan on never visiting again. This place is a lawsuit waiting to happen. I want my money back!
Business Response
Date: 08/06/2022
We have reached out to the guest
Initial Complaint
Date:08/04/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a six flags family membership in July 2017. At the time of purchase you are told that you are making a commitment for one year and you can cancel anytime afterwards. In 11/20 during Covid when the park was closed I attempted to cancel. I was diverted online with error messages and unable to access customer support. I gave up. I used the membership only once since then, the last time was August 2021. This year (2022) I canceled the credit card where the automatic payment was being pulled and thought it was over. Now Im being harassed for payment. I went online again and attempted to cancel and they are trying to force me to pay additional money for the membership before they will cancel the membership. They do not allow you to speak to an actual person. You have to search the website for cancellation information and the live chat feature is not designed to assist with canceling membership. Ive called the corporate office and after a long wait it goes to voicemail. I emailed the alleged customer support and they emailed me back using my sons name and said I wasnt the primary card holder. The number of stall tactics used by this company to continue to take peoples money is criminal. This is an amusement park and should not be demanding payment. It is clear they are trying to recoup funds most likely lost during the pandemic. They have been taking money from my account for 5 years and I should not have to pay them another dime to cancel this membership. Im certain, based on my difficultly with their website and customer service, I am not the only family having this negative experience. Given the cost to take care of a family right now, this is a **** I am no longer willing to pay. I have a good credit score and that should not be threatened by an amusement park membership I havent used in almost a year. Any assistance is greatly appreciated.
Business Response
Date: 08/06/2022
We have reached out to the guest
Customer Answer
Date: 08/23/2022
Complaint: 17667736

I am rejecting this response because:

Good morning ****************, thank you for taking the time to speak with me yesterday.

The resolution offered by Six Flags is not satisfactory for me. It requires that I pay additional money for a membership I haven't used in over a year in order to cancel. I am unwilling to give them my account information again because I do not trust this institution after my failed attempts to cancel this account in 2020 when payments were current.

Again, the only satisfactory resolution is immediate cancelation of this membership. I am not seeking any financial reimbursement for the years the park was closed nor do I want a year free membership post cancelation (which they offered).

Any and all assistance BBB can provide is greatly appreciated.

Thank you, *************************** ************

Regards,

***************************
Business Response
Date: 08/23/2022
We have reached back out to the guest with the requested solution.
Initial Complaint
Date:08/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Would like a refund!! Park isnt the same anymore. Allot of rides are down or closed. So many other things have changed. Not worth my time or money. Just would like to cancel my services with this company and get my refund back.
Business Response
Date: 08/06/2022
We have reached out to the guest
Customer Answer
Date: 08/08/2022
Complaint: ********

I am rejecting this response because:

Regards,

*******************************
Initial Complaint
Date:08/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited *************/23/22 and the experience was not a great one. After waiting in line and being promised a refund by guest relations for 3 birthday guests and I would receive in email within 5 business days. I called the National support center and after being on the call for 30 min with no supervisor available was told there was nothing they could do and given an corporate email. The agent ***** who I spoke to was rude and not helpful at all. As a customer I should not have to spend so much of my time chasing down something that I was promised. It is not my fault that the workers at this location failed to do their part.
Business Response
Date: 08/09/2022
We have contacted the guest regarding their complaint.
Initial Complaint
Date:08/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a membership with Six Flags (*********). In May 2022 my card expired and I was charged $40 ($10 for each pass) in reactivation fees. I have no issue with this, as it was my fault for not updating the card information prior to expiration. However my July payment of the same year was declined again for improper card information. They took the ********** payments with the new card information. They charged me another $40 again in July (paid in August when I saw the payment did not go through) for reactivation fees due to non payment. This is completely unacceptable.Chat support:Regrettably, we cannot waive late fees. Please try to change and update it again here at https://paymentportal.sf.accessoticketing.com/sixflags/schedule/view.Regrettably, waiving late fees is no longer offered. The only reasons we can waive would be the death of the cardholder or fraud that can be proven.I understand where you're coming from. Regrettably, Six Flags does not offer refunds on any purchases. The only reason we can submit any request for a refund is if the guest purchased an incorrect item and then purchased a correct item, and or if it was a duplicate purchase. We do have a strict no refund policy.We really do apologize for your frustration. However, waiving late fees is no longer offered. The only reasons we can waive would be the death of the cardholder or fraud that can be proven.I inquired about a gift card instead of a "refund" to be picked up on my next visit and was told:Regrettably, we do not have an option to give you a gift card. Six Flags does not offer refunds on any purchases. The only reason we can submit any request for a refund is if the guest purchased an incorrect item and then purchased a correct item, and or if it was a duplicate purchase. We do have a strict no refund policy.Asking for is a $40 refund for the fees applied the second time. The card info on file otherwise the May and June payments would not have occurred.
Business Response
Date: 08/06/2022
We have reached out to the guest
Customer Answer
Date: 08/08/2022
Complaint: 17661251

I am rejecting this response because:

Message from Six Flags
Thank you for contacting Six Flags!

I deeply apologize for any inconvenience this has caused you however, I would like to inform you that we are not under obligation to send delinquency notices, as the contract you signed and agreed to states you are responsible for maintaining your monthly payments. Your monthly payments are due on the 20th and can be made at sixflags.com/payments if you happen to notice it was not billed. Unfortunately we cannot offer any gift card for the late fee amounts or issue any refund. Again I deeply apologize for any inconvenience this has caused.

If you have further questions or concerns please feel free to email me back.

Hailee P. | Corporate Guest Relations Support Supervisor

Warning to all Members and Season Pass holders on monthly billing. Six Flags has apparently decided that despite having payment information on file, you are responsible for making the payment and in the event they fail to charge you via the agreed upon payment method they will charge you a $10.00 reinstatement fee for each pass or membership when you notice that the payment did not occur.
Unfortunately, reading comprehension is a skill that Six Flags employees are not required to possess, otherwise they would clearly see that this is an operational issue on their end that needs to be fixed.
Business Response
Date: 08/08/2022
We have provided the guest with all necessary information.
Customer Answer
Date: 08/08/2022
Unnaceptable response. I cannot think of any respectable business that would fail to correct a mistake on their end or otherwise provide an alternative resolution to that mistake.
Initial Complaint
Date:08/01/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Six flags cancelled my account and sent me to collections. I made the account with my ex and did not have access to change the card number. I am simply trying to pay what I owe to get it off of my credit. I have called over 40 times but I have received the same email multiple times telling me to call and leave a message. No one ever contacts me. It is bringing down my credit score. I just want to pay what I owe and they keep giving me the runaround. I am close to getting a lawyer involved I dont understand why they wont just contact me and let me settle this it has been months. Do not EVER get a membership from these crooks. They would not let me alter my card number. And they have reported to the credit agencies and WILL NOT CONTACT ME TO LET ME RESOLVE.
Business Response
Date: 08/02/2022
We have reached out to he guest
Customer Answer
Date: 08/06/2022
Complaint: 17653161

I am rejecting this response because: no you have not. You keep responding to my emails saying to call the number and leave a message and theyll call me back. I have not gotten one single phone call. I have my call logs printed out for my lawyer

Regards,

******* ********
Business Response
Date: 08/09/2022
We have provided a direct phone number to the collections agency. We are unable to offer any further assistance as the debt must be paid through collections.
Customer Answer
Date: 08/10/2022
Complaint: 17653161

I am rejecting this response because:someone finally called me for the first time and I will consider this resolved when this is off of my credit report. You are not supposed to have the information necessary to ruin my credit and I will resolve when my credit no longer reflects. I spoke with a ************** and she said that it will be taken off my credit report. The conversation is recorded on my end as well.

Regards,

******* ********
Initial Complaint
Date:08/01/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My family and I were looking to purchase tickets to Six Flags Great Adventure for August 10th. We wanted to take advantage of their Buy 2 Get 1 Free deal advertised by their website because 9 of us were attending. When we tried to purchase the tickets, we were not receiving the correct amount. When we inquired about the sale, providing all info including the date we were attending, a Six Flags representative, *****************, promised us that if we bought the 6 tickets, wed receive 3 free. When we followed her directions, we did not receive the 3 free tickets. When we inquired further with Guest ********************* ***** M began to explain that the promotion was for July dates only. As shown in the screenshot of the promotion, that information was not present. ***************** also knew the date we were going, as shown in my original request, and did not prompt us of any issues with the date. She provided us instructions and we followed them. ***** M is now refusing to follow through with the companys promotion, and has even provided false information that could have left us with more tickets than we need. She told us to get a refund and buy new tickets. Six Flags does not offer refunds for tickets, as stated on their website. She told us that the tickets do not expire, when the website plainly states that they do. We are very dissatisfied with the misinformation, the lies, and the maltreatment of this situation. We would like to just receive the 3 tickets we were promised so we can enjoy a nice family day trip at the park. Thank you.
Business Response
Date: 08/01/2022
We have reached out to the guest.
Customer Answer
Date: 08/02/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Im saddened that it took the BBB having to step in to reach a resolution, and I implore Six Flags to look into **************** retraining for their associates in order to raise their customer satisfaction scores.

Regards,

*************************************
Initial Complaint
Date:08/01/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They signed me up for a subscription service last year. $7.27 per month Then they told me I had to wait 12 months to cancel, which was mid July.Called and left several messages, customer service never answers phone and they don't return messages.Account #********* Refund July 29 charge of $7.27
Business Response
Date: 08/01/2022
We have reached out to the guest

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Six Flags Corporate Office is NOT a BBB Accredited Business.