Complaints

This profile includes complaints for Six Flags Corporate Office's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Six Flags Corporate Office

  1000 Ballpark Way Arlington, TX 76011-5168

• 

  Darien Lakes Resort

  9993 Alleghany Rd. Darien Center, NY 14040

• 

  Frontier City

  11501 N I 35 Service Rd Oklahoma City, OK 73131-6416

• 

  Six Flags

  230 Park Ave Fl 16 New York, NY 10169-0005

• 

  Six Flags America

  13710 Central Ave Largo, MD 20774-8639

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/22 I purchase the thrill seeker annual pass thinking this was one of the good passes (because when I went on the site I didnt see any of the other passes or else I wouldve never bought this one) expecting to use it on that following Saturday the 23rd at the *********** location. The lady at the gate scanning my tickets told me I had to go see guest relations to obtain my pass because she couldnt use the barcode I had on my phone from the confirmation email. I was given the pass card from guest relations and told I was all set. I go back to the gate and hand the same lady my pass and she tells me Im not able to use my pass today as it is a blackout date so I need to go see guest relations AGAIN. Nowhere in plain sight on the website did I see anything about that Saturday being a blackout date and if that was the case the pass shouldnt have been sent to my email at that time if it wasnt able to be used. Myself and a bunch of others in the line had the same problem and theres absolutely NO way this many people missed this so called blackout dateinformation. We all were asked to pay for a ticket which is absolutely ridiculous. I asked to upgrade and the lady told me I had to do it online. I tried doing it online and its not working so I tried the chat. Now this representative is telling me I have to pay off my entire balance in order to upgrade. This makes zero sense.

  Business Response

  Date: 08/14/2022

  We have reached out to the guest.

• Initial Complaint

  Date:08/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My kids have not gone to the park for months and I have been trying to cancel my membership for over a month. I called several times and get left on hold for long periods of time. One time I was actually able to leave a message. I have tried to respond to emails that get returned, clicked links in their emails that don't work (see attached), and tried going on their website to cancel and it won't allow it. I clicked on the payment portal (see attached) it asks for the confirmation number which I don't have. I finally tried my membership number and clicked order lookup to maybe get the confirmation number and it gave me an Error 11. Finally, after speaking with someone on chat today, I clicked the login on the payment portal (still putting in my member number for the confirmation number) and it finally worked! But now I have to pay $59.96 in addition to giving 15 days notice which means I get charged another $21.98 in four days. This is ridiculous!

  Business Response

  Date: 08/14/2022

  We have reached out to the guest. 

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had memberships with six flags for over 10 years. I ran into financial issues due to the pandemic. They did allow for us to pause the memberships after they were sued because we were paying for something we couldn't even use as the park was closed due to the pandemic. Once the passes were reactivated however, they began taking money again even if you couldn't afford it. I have been jobless for almost a year and have been unable to make the payments, however, they refuse to allow me to cancel the memberships. They keep trying to take money out of an account that is already overdrawn but refuse to allow me to pause or cancel the memberships. I have not been to the park in over a year so I am literally paying for something I am not using, but I cannot cancel it because I cannot afford to pay for it. This is crazy and robbery. I want the memberships canceled!

  Business Response

  Date: 08/13/2022

  We have received, reviewed and issued resolution to guest.

• Initial Complaint

  Date:08/08/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See attached documents. On July 1st, I made 2 purchases. I bought 4 one-day tickets to Frontier City, and 1 daily parking pass. These tickets specifically date 8/1/22, totaling $187.88. I also purchased 4 one-day tickets to Hurricane Harbor, a daily parking pass, and a one-day picnic pass. These tickets specifically date 8/2/22 totaling $197.01. To be very specific, had the website not allowed me to choose these dates on their online calendar to buy these tickets, I would not have bought them. We selected 8/1 and 8/2 because we also reserved an Airbnb in OKC. I tried using the chat feature online, and they told me my one-day pass with a date selected was just a "place holder." This is absurd. As a business owner, I cannot let a customer make an appointment and then tell them a month later their appointment was just a place holder but can come again another day within the next 5 months. I've tried emailing, and only received 1 response. Your website does not need to allow customers to purchase tickets with reservation dates you aren't open. I live 4 hours away and my kids are getting ready to start school. We can't just come back to town and use these tickets. I hope to finally get this issue resolved with a $384.89 refund to my unusable tickets. I do not want "store credit."
  *Order Number *********, July 1, 2022 at 11:08 AM
  *Order Number *********, July 1, 2022 at 11:08 AM

  Business Response

  Date: 08/13/2022

  We have received, reviewed and issued resolution for guest issue.

  Customer Answer

  Date: 08/15/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ******** ********

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company provided false advertisement and did not notify any of their customers online regarding closed or non-operational rides/attractions. I paid online in advance for the waterpark at Hurricane Harbor (which included ticket prices, parking fee, taxes, & processing fees). Upon arriving at the park, I paid additional locker fees. Not once did an employee tell the customer that rides were closed for any reasons. Not once was there an annoucement on their website or email notifications about ride closures prior to purchase. Half the rides/attractions at this water park were closed. My family did not step a foot into the water. I demanded refund of everything we paid due to false advertisement. I was only given my ticket prices back and they did not refund my processing fee, parking, or locker fees. How are they allowed to charge for a service that they cannot provide? Why are there no full disclosures of closed rides/attractions?

  Business Response

  Date: 08/13/2022

  We have received, reviewed, and issued a resolution for guest on case 03522285.

  Customer Answer

  Date: 08/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Ally *****

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a membership in 2021. Visited the park once with the pass. Covid started getting pretty bad during this ********* child ended up sick. (Pre existing conditions due to being born prematurely) I contacted Customer Relations about cancelling because I knew that this wouldnt be something we would do until Covid died down. During this email exchanges I was told I was unable to due to 12 months of service agreement. I was told June I can cancel & be done with it. So I go online in June to cancel & tried to retrieve my account but no account was found with my email. So I assumed that meant my account had been canceled. I googled a few things found a cancellation request & I did submit that request but Then I started seeing charges being declined from six flags. Im livid at this point because I canceled this. Then today I see a payment on an unauthorized card of 89 dollars & some change. Mind you my membership was only 34 bucks for ******* daughter. I reach out to someone again explaining to them about this account being canceled. They go on to tell me it was not canceled & now that it is canceled I still will be charged for 2 months after cancellation. This company is a scam. Ive already went ahead & paid for the 12 months per the agreement I signed up for that was only used once. & I took that L but all these new withdrawals from my account after already being canceled & membership ended. I want them refunded back to my account. I paid what was owed. Im requesting the additional charges after June 2022 be refunded. You got your 12 months of paid memberships after I told your company about my situation you showed no empathy & I paid it with no fuss, but your still charging me.

  Business Response

  Date: 08/09/2022

  We have reached out to this guest regarding their complaint. 

• Initial Complaint

  Date:08/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 memberships for a year to Six Flags New England on June 16, 2021. In May 2021 I went to the website to make sure the memberships would not automatically renew the next year, however at the website i was not able to get into the page to cancel. There is a chat feature, but no one was available. So the website provides an option to contact guest services through email, which I did. In the email I gave my account information and stated that my account should not be automatically renewed the following year. However today I discovered I had been billed 2 times for ***** in Jun and Jul 2022, for a total of $38.94. So I went to the website and was able to initiate a chat. I said that my account was to have been canceled and requested a refund. They asked for proof of my email from May, so I sent a screenshot. The person I chatted with said the email had been received but you cannot cancel through email. She said the person who received the email would have sent me instructions to cancel at the website. I said I did not receive a reply with those instructions, and that my attempt to cancel in the past was not successful. She said she could give me the instructions to cancel today, and I said I am requesting a refund for the recent charges because I sent my instructions to cancel the account. She said she could not help me but would open a case for me. I then received an email responding to my case that there is nothing they can do to help me because they have no proof that I attempted to cancel my account at the website and that you cannot cancel through email.

  Business Response

  Date: 09/09/2022

  "Hello *******,
  
  Thank you for contacting Six Flags BBB Resolutions. We have received your concerns and have reviewed your information. 
  
  Our records indicate that on 6/16/2021 you enrolled with the Six Flags Membership Program which allows unlimited admission to all Six Flags Theme Parks and Outdoor Waterparks in exchange for low monthly payments. Upon enrolling, you were provided with a Membership Agreement which you signed which stated that you would be made to make a minimum of 12 monthly payments. Once your 12 month minimum compulsory period was completed, your monthly payments would roll monthly. You were also informed of the cancellation procedure which requires you to notify us of cancellation at least 15 days notice prior to the last payment you would like to make. These means, that you will have at least one additional payment. We are showing you logged onto your portal and requested cancellation on 8/8/2022 which successfully scheduled your account to cancel on 9/16/2022.
  
  Please note that your membership account is currently delinquent on payments, if the payment is not made, the cancellation may not be successful.  To bring your payment up to date, please visit the payment portal. 
  
  For your reference, we have attached your Membership Agreement below. 
  
  Please let me know if you have any further questions or concerns. 
  
  **************** 
  Six Flags BBB Resolutions
  Resolutions Specialist - Managerial Supervisor
  Membership Agreement "

  Customer Answer

  Date: 09/09/2022

  Complaint: 17685418
  
  I am rejecting this response because: this does not resolve my complaint.  My request to be reimbursed for the two additional months of fees I was charged after my year commitment was completed.  In this email they have requested that I make an additional months payment.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:08/06/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 7 2022 season passes on 8/29/2021 Conf # *********. These passes were for my family members. *********************, ***********************, ***************************, *********************************, *******************************, ***************************, ***********************. All of the tickets / passes are specifically addressed to each person's name. I was able to activate 6. The last one for ********************************* is attached to *********************** previous season pass, even though it has ******* name on the ticket. Six Flags is unable / unwilling to fix it. The only option they gave me is purchasing a new season pass for $126 or purchase a day pass. Even though I have proof of payment for the season pass. I have tried the following to get resolution to this problem. - At the park location I have talked to guest relations. The gave me 2 options.. Purchase a day pass or buy a new season pass.- I (********************* who purchased the tickets) have left 3 messages on the corporate phone system. 2 messages with ************ and one message at ************. I have also tried to reach the local park using ********************* but every time I call it says they are closed.- I have used the chat function on the six flags website - I was told they can not help me or give me any information because I am not the account holder. - My sister (***************************) tried the chat function - She was told the same thing. She is not the account holder- My brother in law (*********************************) tried the chat function - He was told the same thing. He is not the account holder, they can not help. - My Mother (***********************) tried the chat function - She was told the same thing. She is not the account holder, they can not help. We are the only adults on the account. We have each tried to follow the online instructions, used the chat function, called and left messages. No one is able to help us. I have not received any return phone calls and have gotten zero help from the online chat or park guest services.

  Business Response

  Date: 08/09/2022

  We have contacted this guest regarding their concern. 

  Customer Answer

  Date: 08/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter and I are visiting out of state from ******** for my daughter's birthday. My mother purchased tickets for us for Six Flags but due to our traveling and communication during our trip she purchased them for the wrong day. I need to make an exchange for the dates of our visit to the park and am unable to find any information on how to do this. There is no customer support number available on any public sources and the "Guest Relations" page has no additional contact information as indicated elsewhere on the Six Flags site (see https://www.sixflags.com/overgeorgia/help/guest-relations). We are unable to visit the park today and this is an extremely delicate and important situation for my daughter. I am not going to be able to see again after this week. She is 5 years old about to turn 6. I hope that someone can please reach out to me to help us coordinate our schedule for the Monday visit that we had planned instead of today. It was extremely important for me to visit the park at least once with my daughter, as a father, and this miscommunication with my mother has put this last opportunity at risk.Please help me make sure that my daughters last week with her father on her 6th birthday is a good one. Thank you for your assistance.

  Business Response

  Date: 08/05/2022

  We have reached out to this guest regarding their concern. 

• Initial Complaint

  Date:08/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 31, 2021, I purchased one diamond membership from Six Flags over Georgia, account number #*********. This means they would charge my account $11.65 monthly. I have provided a confirmation email with the account number and pricing for each month, this document is titled "six flags confirmation and payment". Six flags over Georgia has actually been charging my card twice (totaling in ****** in extra charges) , stating that I purchased 2 diamond memberships, which is completely false, the account number for this extra account is #*********. If I purchased two memberships I would have then received two confirmation emails regarding the 2 account numbers. I NEVER RECIEVED a confirmation email with account #*********, I only received a confirmation for account #*********. I went to their website and chatted with a customer service representative and told them everything, she then filed a case number which is #********. They got back to me and told me they would only be able to refund the refundable deposit of $20.00, but not the $****** which they stole from me. The email will be attached below, under the name "56F83883-". I also reached out about this issue a second time on August 4, 2022 and the representative in the chat told me they were looking into the issue and never responded causing the chat to time out. I want a refund immediately and need the BBB to help me because Six Flags over Georgia is not handling guest relations appropriately.

  Business Response

  Date: 08/06/2022

  We have reached out to the guest