Home Builders
D.R. Horton America's BuilderThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for D.R. Horton America's Builder's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,094 total complaints in the last 3 years.
- 237 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/15/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am making an official complaint with BBB and will also do the same with the Secretary of State in Texas. DR ********************** is not upholding it's post-sale obligations to have common area water fountains fixed timely. I have been at my residence nearly three years, and the fountain has not consistently worked for one year. I was recently told the fountain would take months to repair again and they were targeting the end of summer, when it was just out of commission from October 2024 - April 2025 and now I have to wait another 3 months for it to be fixed. DR ********************** is an unethical builder and has misrepresented themselves as they DO NOT keep up with the common grounds as noted in my HOA documents and this is unfair business practices. In addition, DR ********************** employes Inframark as their HOA representative. I have recently complained to ********* about my quiet enjoyment and the use of the common areas being used as a playground. The same bylaws that are being forced against me are not being used to protect me. I find it interesting that an HOA would put in writing for me to contact law enforcement to incite tension and discord. The common areas cul de sac has not been formally been declared a ***** **********, therefore, the bylaws should be upheld to protect my access to enter/exit my garage and that it is not being blocked by kids, bikes and skateboards, as well as ***** that are kicked and hit against my car parked in my driveway.Business Response
Date: 07/01/2025
We appreciate the customer making us aware of their concern. D.R. ********************** does not have responsibility for the fountain referenced in the customers complaint. The fountain is owned,operated, maintained, and serviced by Fort Bend County MUD 182, and the customer should direct her concern to that organization. D.R. ********************** is unable to assist with this matter.Initial Complaint
Date:06/15/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In February of 2025, I decided to purchase a home from DR *********************** and use their lender, their attorney, and all their sources for my closing. I did this to speed up the closing process. In order to obtain a loan;they required that I sell my existing townhome or rent it before the closing date ..to which I agreed. The closing date was April 15, 2025. Unfortunately, a couple weeks later, the title company located a prior minimal financial judgment, and delayed the closing, so it was pushed back to April 28th. So the loan officer related that I they could have me bring in additional funds to cover the judgment, that I proved I had paid off, along with the down-payment to proceed with the closing.. Which was great news. So being that the closing was taking place so late, and the new tenants had to be in by May 2nd, I canceled my Vacation plans. However, the week of April 15, I was told by the loan officer, that Underwriting will not allow me to close without a letter indicating that the judgment was paid off. So I had to move out my home, and rent a hotel room without a guaranteed closing date! So after spending 10 days at a hotel, no date because im waiting on proof of payment. Then, I get a call from their closing attorney that, like before, I can bring additional funds to close.. So, now I finally get a closing date of May 19th! Then, a few days before 19th, I received proof of judgment paid, and now my closing date is in jeopardy on being pushed back because of the new proof, which I sent to the loan officer and paralegal a few days prior. So, after back and forth, I closed on 19th.. Unfortunately, I had to spend just over $1,900 on hotel, a daily rate and mileage for 20 days of Uhaul fees of $1,600!! This all could have been avoided if we had gone with the original agreed upon" bringing additional funds to cover the judgment" although I provided proof earlier! ***, DRH Underwriting was horrible! The stress, time, & money was unnecessary! Not even an apology!Business Response
Date: 06/16/2025
We
appreciate the customer making us aware of their concern. The mortgage process
requires an exchange of various pieces of information to ensure qualification
of the buyer consistent with lending requirements. D.R. Horton worked closely
with the customer to fulfill all requirements. Unfortunately, due to delays in
receiving information, the closing process also experienced delays. As these
delays were outside the control of D.R. Horton we, respectfully, deny the
request for refund.Customer Answer
Date: 06/19/2025
Complaint: 23471681
I am rejecting this response because:
Regards,
John TolesInitial Complaint
Date:06/13/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a house on 5/28/2024 from D.R. *********************** It is a new build and in a new build community. I did a one year inspection and submitted this documentation to their processor, ***** ********. Here is her email ***************************************** I sent this documentation on 4/18/2025 and had my one year walk through on 4/29/25. I have reached out multiple time to get some of the damages fixed. Considering some of them are items that affect my daily life. My garage door does not shut after it is opened and I have been having issues with it since I moved in. I have submitted other claims for this and it was never resolved before. My AC unit is also too small for the regulation square footage and has issues with cooling my house. I believe this has been causing my breakers in my house to keep tripping. Which is turning off my wifi, water heater, dish washer, and washer and dryer. My AC bill is also significantly higher than others with the same supplier (SRP) and they have larger houses than mine. There is more on the 1 year inspection that was attached in my email to ***** that has also not been addressed or looked at by D.R. *********************** I have not received any follow up from them and it's been over a month and a half since by 1 year walk. I was unable to attach my 1-year inspection due to the file being too large. If I can get an email from someone, I am happy to send it. Thanks for your time and help.Business Response
Date: 06/19/2025
We
appreciate the customer making us aware of their concern. The division customer
care team is in communication with the customer and is actively working to
address the matter. D.R. Horton
is committed to ensuring all warrantable repairs are appropriately resolved.Customer Answer
Date: 06/19/2025
Complaint: 23464514
I am rejecting this response because: I would like all the items in the inspection document that was sent to the builder to be completed before closing the complaint. Thank-you for your time. I will continue to have patience while the builder resolves the issues.
Regards,
Sayna YungBusiness Response
Date: 06/26/2025
D.R. Horton has a
meeting with the customer scheduled for July 1, 2025, to review all warrantable
concerns. D.R. Horton remains committed to ensuring all warrantable repairs are
appropriately resolved.Initial Complaint
Date:06/12/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The builder is refusing to assist us. The home we have purchased was sold with a description of the home being a premium lot with pond and was also used as a selling point. Upon inspection we have identified that our neighbors fence has obstructed our view and have been having on going issues with the *** (they are assisiting us) but the builder is being dismissive about the fact that our premium lot was not just identified "premium" because of the larger lot but because we are also on a pond. Our official appraisal came back and shows the pond being reported on the appraisal as part of our home value. This has caused our home to have a depreciated value and also led us to make a huge financial decision. The sales agent for DR ********************** also had been sending us outdated *** guidelines and information as part of our closing documents. 05/23/2025 was our closing date and during our home inspections (2 weeks prior) were advised of this situation. We were told by the construction superintendents that they are not able to assist in this situation and later come to find out that one of them assisted our neighbor in attesting information that was not precise or true and enabled the obstruction of view and diminshed value our home is now facing.Business Response
Date: 06/12/2025
We appreciate the customer making us aware of their concern. Our senior management team has worked at length with the customer. The home was built consistent with all contractual obligations and there are no outstanding warrantable repairs. As such, this matter has been closed.Customer Answer
Date: 06/12/2025
Complaint: 23458980
I am rejecting this response because:our house has depreciated value. They are neglecting to pay us for the difference on what the pond is appraised for our property.
Regards,
***** *****Business Response
Date: 06/12/2025
We have reviewed the customers comments, and our original response stands. We have nothing to add.Initial Complaint
Date:06/11/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 10, 2025, ************************** were providing a service on my neighbors residence. They came onto my front yard and made holes, damaged a sprinkler and damaged my grass and wheeled a small tractor without notifying me. My wife was in the house, there were vehicles parked outside and they never asked permission to come onto my property. When my wife noticed that they were outside, they were finishing up. I spoke to ****, a worker that was there over the phone, and they said that they had a right to be on MY yard. They also said, that they own part of my yard??? I then, spoke to a manager on the phone from the company and they said they will "maybe" send someone this week or the next to check on the damage they caused. I also spoke to HOA regarding this issue and they told me that they can not do anything about this issue. I am extremely upset about this. This is my home and my yard. I pay my mortgage, not the internet company. I do not agree with random companies coming to my yard and destroying it with out asking me. This company, ********* stated that they have a contact with Dr ********************** and that they can do what they want. I was never told this and I do not agree, What can I do to solve this matter. Please contact me as soon as possible. Thank you.Business Response
Date: 06/24/2025
Utility easements are placed throughout all communities to
allow utility contractors access to install and maintain utility company assets.
If a utility contractor causes damage to the property, the homeowner should
contact the utility company for appropriate remedy.Customer Answer
Date: 06/25/2025
Complaint: 23454375
I am rejecting this response because:
Regards,
Sergio Limayou have an agreement with nextlink internet not me . And they send guys to dig in my yard break my sprinkler with out my permission. They not even install the flags as the other companys do. I pay for my property not them .. please contact them and tell them that they have to take care of this issue and be more professional.
Business Response
Date: 06/26/2025
We have reviewed the customer’s comments, and our original response stands. We have nothing to add.Initial Complaint
Date:06/10/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
letter to long for this space, have attached.Also, the address I have for them is not listed, not sure if there is another they operate from but I have *****************************************************Business Response
Date: 06/18/2025
We
appreciate the customer making us aware of their concern. The division customer
care team is in communication with the customer and is actively working to
address the matter. D.R. Horton
is committed to ensuring all warrantable repairs are appropriately resolved.Initial Complaint
Date:06/03/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 10, 2025, I was made aware via my insurance company that the roof on my home was not properly installed. This discovery came from a claim that was filed for storm damage to the roof. It was brought to my attention that due to the roof being improperly installed, the entire roof needed to be replaced. The start strip on the roof was never sealed and nails were improperly installed causing majority of the nails on the roof to pop out since they were nailed in sideways. The shingles are spreading and have gaps. There is currently a tarp on my roof and interior damage to my ceiling due to rainwater being able to come into the home from this roofing issue. I have reached out to DR ********************** corporate office several times over since the discovery. After about the fifth call, I received a call from a warranty manager who did not take the issues seriously and basically told me she is not sure what could be done besides having me contact the manufacture for more shingles. I have submitted the denial letter from my insurance as requested and have heard nothing. I have also followed up with the manager via phone call and email, unfortunately she has yet to reply to anything. It has been almost two months since submitting the documents and I have been ignored. I am seeking the replacement of the roof and the repairs of all interior damages. If possible can someone from the corporate office management team contact me please. I would prefer to resolve this issue without the *********************** as they have been of no assistances thus far.Business Response
Date: 06/12/2025
We appreciate the customer making us aware of their concern. The division customer care team is in communication with the customer and is actively working to address the matter.Initial Complaint
Date:06/01/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a new construction home from DR *********************** During the final walkthrough, we observed several items requiring repair. Although all of these items were supposed to be repaired, several items were left undone (i.e., scratched stainless steel sink, dull stains on counter top, and staples coming out of the rug). A ticket was put in for these items and no one has come to address it. After being in the home for approximately 3 months, a multitude of issues have been uncovered. The drainage system for these homes are poor. The yards fill up with water leaving them unusable at times. The floors are settling poorly leaving seams exposed and rugs loose. The sheetrock and taping on the ceiling is beginning to sag. The bathrooms were not properly caulked and grouted with bathroom grade that mold is immediately beginning to develop despite regular cleanings. Nails and staples are popping out of the kitchen cabinets causing a safety issue for pets and small children. The poor finishings and craftsmanship are becoming more apparent as we have time to inspect the entire home.Business Response
Date: 06/03/2025
We appreciate the customer making us aware of their concern. The division customer care team is in communication with the customer and is actively working to address the matter. D.R. ********************** is committed to ensuring all warrantable repairs are appropriately resolved.Business Response
Date: 06/10/2025
Our division team in ********** is in communication with the homeowner. We encourage the homeowner to communicate directly with the local team to ensure all warrantable repairs are appropriately resolved.Customer Answer
Date: 06/10/2025
Complaint: 23404507
I am rejecting this response because I am waiting for DR ********************** to resolve the issues they agreed upon properly before accepting their response.
Regards,
***** *****Business Response
Date: 06/10/2025
D.R. ********************** continues to work with the customer to bring all warrantable repairs to their appropriate resolution. Materials required to complete certain repairs have been ordered and completion of those repairs will be scheduled after the materials have been received. We encourage the customer to continue to communicate with their local division office with any questions or concerns regarding the completion of the warrantable repairs.Initial Complaint
Date:06/01/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We closed on our home in January. Nothing but problems ever since. From flat out terrible carpentry/ to landscaping and irrigation. Nothing but headaches. All that they want to tell is is that well, its not a custom home Anyone we speak to or have spoken to, thats all they say. They act like its normal and we should be happy about buying a house for ******* and needing an extra 200 to fix all the shotty work!!!! Nevermind the safety hazards through the home. Terribly installed carpet with staples sticking up everywhere along the borders, nail pops and lord knows what else under the carpet that we step on as we walk. Damaged sink and counter tops, that were swept under the rug when complained about. Poorly installed windows and doors that either dont open and or close correctly or just make tons of noise. Nevermind the quality of the actual product! Mine along with many others have major drainage issues that we were all told wouldnt be an issue. These homes, MY home is the noises most poorly put together home inside and out, that Ive ever seen or been in, in my entire life. At the very least DR********************** needs to put a whole new QUALITY drainage system in that actually runs to a drain somewhere OR they should cut a check for the concrete/ pavers Im going to have no choice but to put through my backyard. DR ********************** is by no means number one builder of anything. They are whipping together and handing over very poorly constructed homes!!!! Brand new home that needs a full renovation down to the studs already , and Im looked at and talked to like Im crazy for being unhappy. There are too many pictures to take of be better off showing this nightmare in person.Business Response
Date: 06/03/2025
We appreciate the customer making us aware of their concern. The division customer care team is in communication with the customer and is actively working to address the matter. D.R. ********************** is committed to ensuring all warrantable repairs are appropriately resolved.Initial Complaint
Date:05/28/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
05-15-2025 I offered to buy a D R Horton new construction home in the ********************************, *********************************************************** The Sales Agent ******** wrote the purchase agreement and emailed it to my realtor. I was required to submit an application within 3 days to their lender *** in order to get the 4.99 interest rate and up to $10,000 closing costs. My realtor advised that I had already been prequalified through **************** I agreed to set up my financial account for the $5,000 ******* money. ******** asked if I wanted blinds and a refrigerator. ******** suggested the close date of June 19, 2025, but my realtor was unavailable. We agreed on the close date *****, but June 17, ********************* the contract. On 05-15-2025 I submitted my *** application after 7pm and the purchase agreement at 8:44pm. Realtor said that we should receive a response between mid-morning or mid afternoon. Around 3pm, I received a call from my realtor who said that I did not get the house and no reason was given. But I was told that the house was sold to another buyer. At no time was I aware that another buyer was involved. About 5:50pm I drove past the house and saw a SOLD sign on the front lawn. This was too quick and I knew that something was wrong. I checked my *** account and discovered that my purchase agreement had been canceled without notice. Through ******************************** Report I found that my purchase agreement was canceled on May 16, 2025 at 8:09AM by D R *********************** Sales Manager ******* Alan ******* Mr. ****** was supposed to ratify the purchase agreement but instead without any reasonable explanation he made the unilateral decision to sell the home to another buyer at 8:09AM. Notably, Sales Manager Prince had no documents before him to support his decision. Both application and purchase agreement were signed and submitted on 05-15-2025 late evening. ***, DR *********************** business office and other financial institutions were closed during this time.Business Response
Date: 06/02/2025
We appreciate the customer making us aware of their
concern. Our Greenville, South Carolina senior management contacted the
customer and explained that there were multiple offers placed on the home the
customer was interested in. After careful consideration of each offer, the
customer’s offer was not accepted. We appreciate the customer considering D.R.
Horton and invite her to look at other homes in our communities.Customer Answer
Date: 06/05/2025
Complaint: 23389889
I am rejecting this response because: This was not a multi-buyer situation! This house was sold to me! But for D R Horton Sales Manager Michael Alan Prince’s actions to cancel my purchase agreement without any notice to me on 05-16-2025 at 8:09AM this contract would have been RATIFIED! D R Horton’s Sales Manager Prince tried to conceal his heinous actions by falsely reporting in the “Final Audit Report” that all transactions were created on 05-16-2025. With the exception of the cancellation of my purchase agreement on 05-16-2025, all other transactions were created on 05-15-2025. Shameful! District Manager Montalbano, I took your advice and called DHI Mortgage to ascertain the reason my application was withdrawn. DHI Mortgage said they provided the prequal to Sales Agent Michelle Klenotiz on 05-16-2025 at 8:30am. Notably, Sales Manager Prince canceled my purchase agreement 05-16-2025 at 8:09AM. Therefore, neither the Sales Manager Prince nor any other D R agent had a prequal to review before he cancelled my purchase agreement at 8:09AM. So, it was impossible for Sales Manager Prince to review the two offers simultaneously or side by side as Trina Montalbano confidently stated in her voicemail and our conversation on 05-29-2025. If D R Horton/Michelle didn’t get my prequal until 8:30am, my offer was not reviewed at 8:30am since it had been canceled/rejected by Sales Manager Prince at 8:09AM. And DHI said I was fully qualified and they were going to do the loan but they withdrew the loan because the home was no longer available. Apparently, the house was sold to the other buyer at 8:09AM. At no time did the Seller’s Sales Agent Michelle or any other DR Horton agent ever give me notice that another buyer was involved in the process. Neither my realtor nor I had any knowledge of another buyer (multi-offer). D R Horton Sales Manager Prince and DM Montalbano did not claim multi-offer situation until I started asking questions about their process and their lack of “Notice” to me. On 5-16-2025 at 5:50pm EST I drove past the house and saw a SOLD sign on the front lawn. Not a “pending under contract” sign but a sign that showed that the house was SOLD. Also, I noted that my DHI Mortgage application was still pending. This process was too quick, and I knew that something was wrong. Melissa confirmed that she looked at my loan and told Michelle/D R Horton that I was fine. She gave them the green light to proceed with the sale. Sales Manager Prince had the green light to ratify or sign off on the contract showing that he agreed with the terms of the agreement, but instead without any notice, explanation and justification for the cancellation of the purchase agreement, Sales Manager Prince made the unilateral and discriminatory decision to sell the home to another buyer at 8:09AM. Notably, in her text message dated 05-16-2025, Michelle confirmed that she was on the phone with the DHI Manager at 8:30 AM who sent her an internal prequal, which begs the question, how could management have reviewed both offers simultaneously or side by side if management had no prequal information to consider when it made its decision to cancel my purchase agreement on 05-16-2025 at 8:09AM? Thankfully, in the text dated 05-15-2025 the following question was asked: “Just for my own info, once you got the prequal, was that when both offers went to management for determination?” Obviously No! Notably, Seller’s Sales Agent Michelle failed to answer the question. The Complainant’s purchase agreement was not reviewed within the context of the pre qualification process, which clearly contravened the contract and the Fair Housing Act.
Regards,
Donna Carolina-BoydBusiness Response
Date: 06/05/2025
We have reviewed the customer’s comments, and our original response stands. We have nothing to add.Customer Answer
Date: 06/06/2025
Complaint: 23389889
I am rejecting this response because:
“Nothing to add?”The only thing one can add to lie is another lie. Notably, D R Horton claims I knew that I was in a multi-buyer situation, but has failed to provide any evidence to support that claim. The “Purchase Agreement” unequivocally supports that this was a single or one buyer purchase. One does not receive the plat for the land if it is a multi-buyer purchase. This was NOT a multi-buyer situation. D R Horton agents only claimed that another buyer was involved after I started asking questions about the process and their lack of notice. Also, note that I have not received any denial or any response from D R Horton regarding this transaction. On 05-15-2025 I submitted my DHI mortgage application at 7:35pm. And on 05-15-2025 I submitted the D R Horton “Purchase Agreement” at 8:44pm. My purchase agreement was cancelled without notice on May 16, 2025 at 8:09AM, less than twelve (12) hours. If D R Horton’s actions were proper, why would they fail to notify me of the decision to cancel my purchase agreement? More importantly, why would D R Horton go to great lengths to conceal their actions? Even now D R Horton is trying desperately to persuade me and others that their actions were not wrong and that they followed D R Horton protocols, but they have not provided a cogent explanation or evidence for what they did. I’m suppose to believe them just because they said so. 05-16 DHI Mortgage provided the prequal to D R Horton at 8:30am. They gave them the green light to go forward with the loan and purchase agreement (RATIFY). But on 05-16-2025 D R Horton Manager canceled my purchase agreement at 8:09AM. At 8:09AM He did not have any prequal information to consider/review before he made his decision to cancel my purchase agreement at 8:09AM.
Regards,
Donna Carolina-boyd
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