Complaints

This profile includes complaints for Calendars.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Calendars.com

  6411 Burleson Rd Austin, TX 78744-1414

  
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  Go! Calendars, Toys & Games

  210 North Gasser Road Baraboo, WI 53913

• 

  Go! Calendars Toys & Games

  26300 Cedar Rd Beachwood, OH 44122

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  Go! Calendars, Toys & Games

  575 West Linmar Lane Johnson Creek, WI 53038

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  Go! Calendars & Games

  303 Bay Park Square Ashwaubenon, WI 54304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an order for 2 calendars on January 2nd paying shipping($7.00) for a total of *****. My credit card was immediately billed. Website said **** days to receive. Received an email to confirm and one on Jan. 7th stating the following-Thanks for shopping with Calendars.com! Your order #******* is pending fulfillment. We appreciate your patience as we work to fulfill your order as quickly as possible. We will send you a shipping confirmation email once your order has shipped. Please be aware that pre-order merchandise will ship at a later date. You may check the status of your order here.That's the last I have heard. Tried calling but only put on hold. So far today I've been on hold for 40 minutes. I want to cancel the order. Needed these for gifts for dates that have passed.

  

  Business Response

  Date: 01/17/2024

  Dear ***** & BBB,

  Thank you for reaching out about the issues with your order. We are experiencing unprecedented shipping delays and I'm sorry it means your order will arrive too late for the event you purchased it for.  I'm also sorry that this has lead to unacceptable wait times to reach my customer service team. We do offer live chat as a faster option to reach someone, but I know that isn't everyone's preference. 

  I see that you ordered on 1/2 and it did not ship until today, 1/17. I'm issuing you a full refund for the processing delays and due to you not being able to reach us to cancel. The $36.70 will go back to the **** used for the purchase within 3-5 business days.  The order did ship today with Amazon freight TBA074293438104, so I'd expect you to have the calendars within 10 business days. No need to return them, please keep, gift or donate them.  If you have any additional feedback or issues, please reply here or call me directly at ************. 

  
  Sincerely,
  *************************** - ************** Director

  Customer Answer

  Date: 01/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:01/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec. 28 2023 I placed an order for three calendars. As of today Jan. 15, **** nothing has been shipped. This company , unlike most, does not wait until shipping to charge the credit card but takes the money immediately on receiving the order.I suppose that makes sense if they do not expect tp actually ship the goods.After multiple calls to their customer service department to cancel the order I only got multiple multi-hour sessions waiting on hold. What I want is to completely cancel the order and have them refund the money they took from my credit card.The order number is #*******.

  

  Business Response

  Date: 01/17/2024

  Hello ******* & BBB,

  My sincere apologies for the delay in shipment on your order. We had a very unexpected burst of order volume at the end of December and early January, which combined with expected return volume at the beginning of this year, has created a backlog for our team. We are working through it as quickly as we can. I see you were in contact with Crystal * via phone on 1/15, we refunded the shipping costs ($7.97 that will return to your card within 3 business days) due to the delay. Your order shipped on 1/11 *****, which **** should deliver no later than 1/26/24, and can be tracked at www.ups.com with number: **************************. If you have any additional feedback or do not have your order in hand by next Friday please reply here or call me on my direct line at ************.
  

  Sincerely,
  *************************** - ************** Director

• Initial Complaint

  Date:01/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered calendars in November. They took payment from my Charge Card on November 14 for $50.50. I received an email on November 17 saying the order had been received and shipped. It never showed up on any tracking attempts and I still haven't received anything on this date of January 13, ****. They don't respond to any attempts to speak to them directly. I either want the calendars or a refund. NOW!

  

  Business Response

  Date: 01/17/2024

  Hello ***** & BBB,

  
  First my sincere apologies that your order from November was lost and never delivered- I can fully understand how frustrating that is. All the items you ordered are in stock and I've submitted a replacement order for you with express shipping due to the delays and issues with getting in touch with us. I know you have been an unerringly loyal customer and we truly appreciate that. I'm so sorry we missed the **** this year.   

  The replacement order is *******, you'll see a confirmation email and shipping confirmation when it goes out. Please note any pricing info on the confirmation is in store credit of course. It should deliver to you by Monday 1/22 at the latest barring any weather issues or delays. Should there be anything you need or any other feedback you wish to share, you can message me here or call my direct line at ************. Thank you for reporting this and giving us a change to make it right. 
  

  Sincerely, 
  *************************** - ************** Director

• Initial Complaint

  Date:01/12/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction was November 6, 2023.Order number was *******. Packing slip was correct, however none of the calendars I received were what I had ordered. I have contacted them thru their virtual assistant and email with no response. I have also tried to call multiple times and have waited over an hour for customer service with no answer.I would like to receive the calendars I ordered. If they are out of stock, I would like a refund.

  

  Business Response

  Date: 01/16/2024

  Hello ***** & BBB,

   My sincere apologies for the packing error on your order, we do have quality control checks at checkout and it sounds like they were insufficient or missed. I've passed this along to our distribution team so we can strive to improve. One of my team leads ***** called and spoke with you yesterday as it seems you did not receive our email replies on 12/29 and then your 1/3 email was closed due to the notes indicating we'd already replied. Something I will look at as a customer service process and training issue. I'm so sorry that you did not hear back from us in a timely fashion after receiving wrong items and I completely understand why you went to the BBB, and I'm glad you did. As you and ***** discussed, he has issued a full refund to you since the items you really wanted to have are out of stock now.  That refund should be on your card within 4 business days now. Please let me know if there is anything else we can do to remedy this. 

  Sincerely,

  ***************************

  Contact Center Director 

  Customer Answer

  Date: 01/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:01/12/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two calendars from Calendars.com on 12/10/23. My order confirmation number is *******. I was planning to gift the calendars as presents on Christmas.The calendars I ordered are as follows: Europe **** (Price $11.99 & Product Code ****00003862) and ********* **** (Price $6.74 & Product Code ****00004379).I emailed ******************************** twice. The first time I emailed was on 1/6/24 asking for an update. The second time was on 1/10/24 asking for a refund. No one has replied to my emails which is why I am reaching out to BBB for help resolving this matter. Thank you!

  

  Business Response

  Date: 01/15/2024

  Dear **** & BBB,

  I'm so sorry your order that shipped on 12/15 did not track and deliver as expected. I have issued you a full refund of the $25.71 paid that should settle back to your card within 3-5 business days. We had a very unexpected burst of order volume and return volume at the beginning of this year and our small team is struggling to work through it. I see your emails in our queue from 1/6 and I expect we would have replied today or tomorrow as we are answering emails in the order we've received them.

  My apologies for the worry and the wait, it it not the experience we strive to offer and typically achieve the majority of the year.  Please feel free to reach out to me directly at ************ if you need any further assistance or do not see your refund back to your card by next Monday.

   

  Thank you,

  ***************************

  Contact Center Director. 

  Customer Answer

  Date: 01/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/27/23: I placed an order with Calendars.com for (1) MonsterGrid Calendar ****, Code ****00007767, for a total of $16.29 charged to my ***** My order was in stock and confirmed, smy 11/29/23: ******* was charged $16.29.11/29/23: I received an email that my order shipped (via Amazon), awaiting carrier pickup.12/26/23: I hadnt received my order, so I contacted Calendars.com, using Chat on its website, to find out my orders status. An agent, *******, informed me that my order was apparently lost in transit. She offered 2 options: Receive the calendar that I ordered or receive a refund. I requested a refund to my **** and ******* confirmed the last digits of my ****- - - *****. I took a screenshot of her confirmation of my request for a refund. This Chat took 30 minutes of my time.1/09/24: I have not received the refund and attempted to call Calendars.coms customer service.A recorded message said that my wait time would be 3 hours (!). The following is stated on the cos website: Were experiencing a surge in contacts. Please expect longer wait times on phones (several hours) and up to 7 days for email responses. Were here, working through each case in order. No need for another email were on it and will get to you soon! *Desired Resolution: I would like my payment of $16.29 refunded to my **** or I will also file a complaint with ************ my **** provider. Thank you for your help.

  

  Business Response

  Date: 01/16/2024

  Hello ***** & BBB,

  I'm so sorry for the frustration with your refund. I have looked into this issue and see that the funds were released from our payment processor back to your card on 12/26/23 by ********, so they should be showing in your account. I have emailed you a receipt from Cybersource, a ************* and our payment processor for this refund that shows it settled successfully on your end. I would be happy to schedule a time to speak with your bank on a three way call to further look into this if they cannot find the funds back on your card with the receipt attached here and emailed. My direct line is ************ and my name is ******, if you get voicemail please share a good time of day for a callback. 

  Customer Answer

  Date: 01/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:01/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered two calendars, that were "in stock" on 12/27/2023. It is now 1/10/2024, have not received my order. Was sent an email on 1/7/2024 that order has shipped. Was given a tracking number, and tracking number returns no shipping information...Contacted customer service and the said order was shipped on 1/8/2024. Will never order from them again... poor customer service. And processing an in stock order takes 14 days. Can not even provide proper shipping information, but was paid up front when order was placed.

  

  Business Response

  Date: 01/16/2024

  Hello *****,

  Thank you for reaching out and I'm so sorry this has been such a poor customer experience. I'm very aware the shipping delays are unacceptable and understand your feedback and decision to not order with us again, though I'm sorry to hear it.  For what it is worth, we are already working on improvements and planning for next year around the end of the year to be ready for a surge in orders, we were caught unprepared this year as it was an unprecedented occurrence.

  I see that the order is tracking as out for delivery today with *** priority shipping. I'm not sure why there were no tracking updates or scans. You can see this information here: *********************************************************************************************************************;

  My direct line is ************, please reach out if your order does not deliver today or message me back here- or if there is any other issue with the order or feedback you wish to share with me.

  Sincerely,

  ***************************

  Contact Center Director 

• Initial Complaint

  Date:01/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 calendars on 12/11/23 order # *******, on 12/29/23 I received a email from Calendars.com ,it said items shipped on that date with a **** tracking # ,but the email said items were shipped by **** So I went to *** & typed in the tracking # (**************************) I got a error ( This is not a *** tracking #,So I went to **** & put in the tracking . I received message System awaiting carrier pickup, I've sent multiple emails ( 4 ) the last one on 1/2/24 . It now 1/10/24 & still don't have my calendars. Also they charged my Credit card on 12/18/23 for ***** for the order. I would really like to receive the calendars , if not then a refund would be in order. I've order from this company for 5years & never had a problem until now

  

  Business Response

  Date: 01/16/2024

  Hi BBB & ******- 

  Thank you for taking my call ******- I'm thrilled that the calendars arrived after all! I do see that the tracking number they went out from our distribution center on 12/29 (ordered on 12/18) did not match the one that was emailed to you- my apologies for that error, they track with USPS 92419999985330573093611964 - ****************************************************************************************************************************************;

  As we discussed on the phone- our apologies for the frustration and thank you so much for the many loyal years as a customer and for reaching out to ******************** to pull this complaint once you received the calendars. 

  All the best!

  ***************************

  Contact Center Director. 

• Initial Complaint

  Date:01/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i ordered 3 calendars from this company on 12/15/23, but 1 of them was not what i ordered.. i tried calling them several times as well as sending an email, however, i received no response from calendars.com..i want a refund please. i will never shop from them again!

  

  Business Response

  Date: 01/09/2024

  Dear ******** & BBB, 

  My sincere apologies for the wait time and frustration.  We are experiencing much higher volume than typical this time of year and our phone wait times can be a few hours. We do offer a ************/ callback option from 8am-2pm CT and chat during business hours with shorter wait times. We are answering contacts in the order they were received as quickly as possible, though I agree our email turnaround is dismal at 7 days currently.  
  

  We will absolutely honor your desired settlement, I found your email with the details on the wrong title sent.  My apologies for the error our warehouse made in picking and packing your order. I have issued you a refund for the wrong title of $13.41 and it should be back on your Mastercard within 3 to 5 business days. I wish you all the best in the year to come. 

  
  *************************;
  Contact Center Director 
  Calendars.com and Lang.com

• Initial Complaint

  Date:01/04/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date of transaction: 6 November 2023 4 calendars ordered confirmation by email that my order had shipped on 16 November 2023 no further results Complaint by phone to ************ on 4 January 2024.Result: I was put on hold for 1 hour, 23 minutes, before hanging up.

  

  Business Response

  Date: 01/05/2024

  Hello *****,

  My sincere apologies that your order was lost in shipment and never scanned- this is a rare occurrence and I'm sorry it happened to you! I see that you were able to reach **** via phone despite our volume and she issued you a refund for the order. The refund should settle back to your card in 2-4 business days now. I understand your frustration and disappointment and we are sorry to lose you as a customer. I have documented this situation for us to examine our processes and shipment options to strive to do better in the future. Please let me know if there is anything else I can do to assist. 

  Sincerely,

  ***************************

  Contact Center Director 

  Calendars.com and Lang.com

  Customer Answer

  Date: 01/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************