Complaints
This profile includes complaints for Calendars.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 50 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid 26 98 for a calendar I never received. It was shipped 12/29/22. No updates on *** site other than the last one being back in **** on the same day it was in ********** **!
Business Response
Date: 01/10/2023
Dear *****,
Your order shipped on 12/23. There are two intervening holidays 12/26 and 1/2. We allow 5 to 10 business days for a package to be delivered. It should arrive by 1/10/23 at the latest. If it does not arrive in our stated shipping service levels, I will be happy to issue a refund.
Sincerely,
*******************************
VP Operations
Customer Answer
Date: 01/10/2023
Complaint: 18707640
I am rejecting this response because:Company will be sending me a calendar to replace lost one.
Regards,
*****************************Initial Complaint
Date:01/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 8 calendars on 12/9/22, and received shipping information on 12/15/22. The shipping information stopped updating on 12/21/22, and I have still not received my package. I tried to contact the company via email before the New Year and have not received any communication from them. The calendars were supposed to be a gift for coworkers, and I spent a good amount of money on the 8 calendars and would like to receive them.Customer Answer
Date: 01/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
Date:01/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In November I ordered 5 Calendars. When the box arrived there were only 4 though the invoice stated they were all included. The order number is *******. I e-mailed on Dec. 13th.. no response. On Dec. 16th I called the phone number provided and was on hold for 40 minutes. I called again later that afternoon and gave up after 70 minutes on hold.I left my number for a call back. No call back. I e-mailed again on Dec. 17th... I have had no response from this company. I would like to have a refund for the item that was not delivered... The America the Beautiful desk calendar.Business Response
Date: 01/04/2023
Dear ********,
I found your email and closed it so you won't receive two replies. I have issued a full refund for the missing America the Beautiful calendar. Please allow 5 business days for this credit to appear in your account.
I am sorry for the delays in responding. We have had higher than normal volume for about 3 weeks due to the delivery delays caused by weather and other postal congestion.
Please let me know if you need anything else.
Sincerely,
*******************************
Customer Answer
Date: 01/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
Date:01/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am unable to get a response from customer service, I have emailed twice and called multiple times. They give the option for callback, and are calling people for **** seconds to make the call come through and immediately be missed. Then you have to call back and start all over. It took more than 3 hours to get a call back. I am calling because my items were shipped December 14th and I still have not received them December 30th (missed Christmas). They have not been given to **** per tracking. That is longer than the *** 10 business days they say on the website.Business Response
Date: 01/04/2023
Dear ******,
Your order has been replaced. Your tracking is 1Z1822451214866656. Your order is scheduled to be delivered Friday, 1/6. I apologize for the inconvenience.
Sincerely,
*******************************
Customer Answer
Date: 01/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
Date:12/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on December 11th 2022 for a wall calendar for my mom in ********. It should have gotten there before Christmas. When it didn't I tried several times to get a hold of the company to find out what was going on but their chat function on their website does not work. I tried calling at least five times and I was on hold until I could hold no longer. I sent an email they sent an automated reply that said when they could they would address my situation. When you pay $20 for a calendar and you order it that much ahead of time and pay shipping cost it does seem as though one would get better customer service than this for years they were a great company to deal with over the past 3 years it's gotten increasingly worse. I will not purchase from these people again you can buy the same calendars on Amazon and have it delivered in less than a week. Very disappointed in this company.Business Response
Date: 12/29/2022
Hello,
I am sorry you haven't been able to get through. We have been flooded with contacts the past two weeks due to all the weather and other delivery delays. I show the package was delivered on 12/19 to the following address:
4424 *************
********, ** 60453
This is the address in the warehouse system. Did you, by any chance, call in to request a chance in address? Because I see in the order a completely different address but no notes it was updated. I want to ensure it was human error and not technical error.Did you want me to send a replacement to your mom in KY or issue a refund? This original package is delivered, so I can't do anything to re-route.
Thank you for your assistance.
Sincerely,
*******************************
VP Operations
Customer Answer
Date: 01/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
Date:12/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a calendar on 12/6/22. It was given a tracking number and was shipped on 12/13/22 from *****. On 12/16/22 it was sent to **** in my hometown in NY. On 12/17/22 tracking said it was in CT. Today is 12/28/22 and there have been zero updates of where my calendar is. I emailed the company and have heard no response and I've called and been on hold for an hour and nobody ever picked up. I would never recommend this company to anyone. Extremely poor customer service and still have not received my package.Business Response
Date: 12/29/2022
Hello,
I am sorry it's taking so long for your calendar to deliver. Shipping delays have been insane this year, which also explains the long hold times. Would you prefer a refund or a replacement with Priority shipping?
Thanks in advance.
Sincerely,
*******************************
VP Operations
Customer Answer
Date: 01/03/2023
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory tome.i would like priority shipping please.Regards,***************************Initial Complaint
Date:12/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/14 I made an on-line purchase, Order #*******. Website states it has shipped, but tracking indicates it was not picked up. I have called customer service twice with no answer. Also emailed 12/26 with no response.Item never received. I want the order canceled and my credit card pending charges for purchase and shipping withdrawn. Thank you.Business Response
Date: 12/28/2022
Hello,
It appears your order was already refunded on 12/26 when you chatted with Queen. Please allow the bank 5 business days to show this refund in your account.
Thank you,
*******************************
VP Operations
Customer Answer
Date: 12/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
Date:12/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with Calendars.com on 11/28/2022 for four items. Three items arrived and the packing slip noted a quantity of 0 for the fourth item (American Kitchen 2023 Wall Calendar). I have been patiently waiting for the company to ship the back ordered item, but this morning I realized that the shipping notification email sent to me on 12/06/2022 indicates all four items were shipped together. I have spent a miserable 44 minutes on hold waiting for customer support. The acoustics while on hold were horrible. The outgoing message state We are experiencing higher than normal call volume. This excuse is grossly overused nowadays and very annoying. After 44 minutes on hold, I have resorted to the option of leaving a callback request. I hold very little hope of hearing back from the company today. I should not have to go through such a painful process in order to report to the company their clerical error which has left me short an item. I would like to hear from this company today with an apology and a solution. I would like the American Kitchen 2023 Wall Calendar shipped to me immediately. I would like to have the calendar by January 1, 2023 since I ordered it a month ago.Business Response
Date: 12/28/2022
Hello *****,
******* is calling you now. If she misses you, please just reply to this with whether you want a replacement or refund for the missing item.
Thank you,
*******************************
VP Operations
Customer Answer
Date: 12/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
Date:12/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for Christmas presents back on December 8 and to date (December 28) I have not received this order. My credit card has, of course, been charged. They claim the order was shipped on December 14, almost a week after it was placed. On December 24, I then asked for a refund for my order ($64.30) and have had no response from them.Business Response
Date: 12/28/2022
Dear *****,
Your package is showing as delivered today. Did you receive it? We have had delivery issues throughout the country this year, some packages taking several weeks where they typically take 5 to 7 business days.
Please let me know if you did not receive your order and I will issue a refund. For now, I have placed a $5 store credit in your account in an attempt to make amends.
I am very sorry for any inconvenience caused.
Customer Answer
Date: 12/28/2022
Complaint: 18648654
I am rejecting this response because:These were due for Christmas. I ordered on December 8, reasonably expecting them to arrive in time. Its unfortunate that you had issues with your shipping but my recipients should not be expected to wait til were all together again to receive their calendars. We have not had other issues with other vendors from around the country getting our orders packaged and sent on a timely basis, and so respectfully request a refund.
Regards,
*************************Business Response
Date: 01/04/2023
Dear *****,
I have issued a full refund to your credit card. Please allow 5 business days for your bank to post the credit.
Sincerely,
*******************************
Customer Answer
Date: 01/04/2023
Complaint: 18648654
I am rejecting this response because:please see my original rejection response filed Wednesday, December 28
Regards,
*************************Initial Complaint
Date:12/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello my name is *****, I ordered a calender from calenders.com on Nov 25, 2022. I have not been able to get in touch with customer service, I've emailed them 3x now. I found the confirmation email lost in my spam box, looked up the order# and the page won't work. Tried again today, it says my order is cancelled! I was never notified, and the money was never replaced to my account. I just want the 1 calender I ordered a month ago or my money back.Business Response
Date: 12/27/2022
Thank you for letting me know about your negative experience.
Your order was just cancelled yesterday for inventory issues and your card was fully refunded.
I suspect we did not receive our full order from the vendor.
Our typical process is to send an email notification prior to cancelling, but I am checking with the person to manages that process if she is following our standard operating procedure.
Is there another title you would like? I am happy to send a title of equal value free of charge for the inconvenience.
Please let me know how you would like to proceed.
Customer Answer
Date: 12/28/2022
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.No need for areplacement, I just wanted to get my money back... thank you and have a good day.Regards,******************
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