Reviews
This profile includes reviews for Outdoorsy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 59 Customer Reviews
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Review fromVal C
Date: 07/05/2025
1 starVal C
Date: 07/05/2025
Got last minute cancellation because they listing fake RV. Ruined my whole family vacation
Outdoorsy, Inc.
Date: 07/08/2025
Hi ***, we're sincerely sorry that your booking was canceled. That's definitely not the experience we prefer our guests to have. Although we do everything possible to prevent cancellations, they sometimes happen, especially due to damage from a previous rental. We recognized that this was a pain point for our guests, so we have a team that's dedicated to assisting with last-minute cancellations. Additionally, I'd like to reassure you that all listings on our platform are verified and validated by our Trust and Safety team before they're published, so please rest assured that we'll be performing an investigation into what happened here, and we'll get in touch with you soon to address your concerns. Thanks for your feedback!Review fromJeffrey R
Date: 06/23/2025
1 starJeffrey R
Date: 06/23/2025
*************! After paying and reserving an RV months before our trip we received a message on Outdoorsys platform which is the only way to communicate that the owner cancelled the reservation 9 DAYS before our trip. Nothing from Outdoorsy. No customer service! Go with a dealer!Outdoorsy, Inc.
Date: 06/24/2025
Hi *******, we're very sorry to hear you've had a less-than-perfect experience with our platform due to a canceled booking. That's definitely not the experience we prefer our guests to have. Although we do everything possible to prevent cancellations, they sometimes happen, especially due to damage from a previous rental. We recognized that this was a pain point for our guests, so we have a team that's dedicated to assisting with last-minute cancellations for bookings that start within a week. Additionally, we'd like to reassure you that we strongly discourage hosts from canceling their guests' bookings. A host's rating can be negatively impacted when this occurs, as well as a financial penalty being imposed. We'd love the opportunity to investigate your feedback further so we can review the host's listing; however, we're unable to locate your account or booking with the email address you provided. Please contact us directly at ************************************* with ATTN: **** as the subject. We look forward to connecting with you soon. Thanks for your feedback!Review fromJeff D
Date: 05/30/2025
1 starJeff D
Date: 05/30/2025
No mention of fees you have to pay. I rented a trailer through Outdoorsy and they failed to provide ************************* without any fees. Here is What their website shows: (cut and paste from the website)24/7 Unlimited Roadside AssistanceWe'll be there if you need a tow or a jump start, lock your keys in your car, or get a flat tire or breakdown. We provide 24-hour emergency roadside assistance from a network of service providers, covering:TowingJump startsMobile tire assistanceLocksmith and lockout serviceDelivery of fuel and emergency fluidsMobile mechanic serviceThey should state after ************************ fees for service to be paid by the renter. They wanted me to do the work for them. They wanted me to find out how much it would cost to have the Mobile Mechanic to come out and fix the problem. Then they wanted me to pay for the Mobile Mechanic, then ask the host to refund the money. If the host refuses, then Outdoorsy will step in and help. Outdoorsy should send out the Mobile Mechanic to fix the problem and charge the host.Outdoorsy, Inc.
Date: 06/03/2025
Hi ****, we're sincerely sorry that you're dissatisfied with our roadside assistance coverage. Transparency is very important to us, so thank you for taking a moment to provide us with your feedback. Upon reviewing your account, it appears that our specialist has reached out to you directly to address your concerns. Should you have any further questions or concerns, please don't hesitate to reach back out to him directly within the email thread that you've been communicating in.Review fromRodrigo B
Date: 05/16/2025
1 starRodrigo B
Date: 05/16/2025
zero-stars for this unhelpful and unreliable company. I really believe I was scammed by them. I rented a RV, paid 100% upfront per their policy, and received the confirmation of the rental; 7 days before my trip that was scheduled to a memorial day weekend, I received an email stating that the host (RV owner) canceled my booking. At that point, there was no other options nearby me or even within the budget fully paid. Now, let's talk about refund, the company asked 7 days to process the refund, but 7 days is exactly the time of the service and within those 7 days they charge the security deposit, meaning that I do not have a RV, I can't find a replacement within my area and my budget, I do not have my money back, and I still have the potential risk of a new major payment to cover a security deposit of something that was canceled unilaterally for them. All that I heard from their customer service was I am sorry, but I cannot do anything else to help you at this time. Terrible service, unreliable company, and likely scammers trying to make money holding up your money when they are legally and morally required to return it to you.Outdoorsy, Inc.
Date: 05/22/2025
Hi *******, thanks for posting a review, and we're sincerely sorry you had a less-than-perfect experience with our platform due to a canceled booking. That's certainly not the experience that we want for you. Although we do everything possible to prevent cancellations, they sometimes happen, especially due to damage from a previous rental. I'd like to reassure you that we strongly discourage hosts from canceling their guests' bookings. A host's rating can be negatively impacted when this occurs, as well as a financial penalty being imposed. Regarding refunds, please allow me to clarify that guests have the option to select credits, so the funds are immediately available for a replacement booking. We'll get in touch with you soon to address your concerns in greater detail and answer any questions you may have. Once again, thanks for your feedback.Review fromJohn R
Date: 05/15/2025
1 starJohn R
Date: 05/15/2025
Worst experience ever. Paid for the extra insurance for peace of mind, what a joke. The ** we rented broke down and Outdoorsy was wildly unhelpful. Left me and my family stranded on the side of the road 8 hours from home. Their help was to tell us to rent a car at our own expense to drive home. Didnt even call us back when they knew we were on the side of the road with our kids and dogs. Completely unacceptable. Would not use again. Id recommend not using Outdoorsy.Outdoorsy, Inc.
Date: 05/22/2025
Hi ****, we're very sorry to hear you had trouble getting the support you needed while on the road. That's certainly not the experience we prefer our guests to have. I'd like to reassure you that our roadside assistance partner, Coach-Net, is available 24/7, so we'll be performing a full investigation into what happened here and will get in touch with you soon to address your concerns. Thank you for taking a moment to share your feedback with us.Review fromMary F
Date: 03/20/2025
1 starMary F
Date: 03/20/2025
******** customer service and misleading possibly fraudulent cancellation policy. You basically give outdoorsy money for down payment on camper rental, pay for additional cancellation insurance, cancel within the policys stated terms and receive a small less than 5% of money returned. Do the math, look at the terms in the policy and it does not add up. Outdoorsy is a rip-off.Outdoorsy, Inc.
Date: 03/24/2025
Hi ****, thanks for your feedback, and we're sorry to hear you're dissatisfied with our service and the host's cancellation policy. If you have any further questions or concerns about your refund, please feel free to reach out to us anytime. Our Customer Support team is available 24/7 via email, chat, and phone at ************.Review fromJim D
Date: 03/05/2025
1 starJim D
Date: 03/05/2025
Place to input photos before rental leaves doesnt show up consistently usually located where documents are that you print and fill out before rental leaves. Most of time place where you upload pictures isnt available does not appear. Outdoorsy, website when trying to file a claim for damages is terrible .When trying to enter data website goes down several times and then you have to start over.Keep getting 404 code when trying to input accident pictures. Input fields for all typed in information has about 3/16 in. Wide opening even in remarks ***************** placement area repeatedly get 404 error. After it times out you hav3 to start all over again ******* times before it finally ********* only have 2 days to file claim website says someone is t here on weekends but, no one is.Renter paid for insurance but, Outdoorsy says they must be declined by there personal insurance before filing with Roamly. I mentioned that didnt know that where is it in contract. Was. **** its on pages. 11 or 12 ( Something this important should be highlighted on front page of agreement?.$1500 deductible and renter. Must buy it to rent rv. This particular ****** has rented several times and has paid over $4,000 in insurance the past 3 years. Totally not a good situation!,,Foamy has declined payment due to pictures not place so I took pictures of the ones I took with my cell with my iPad showing with pre pickup date on pics. Only claim I have turned in .Least I got to vent!,,Outdoorsy, Inc.
Date: 03/12/2025
Hi ***, we're very sorry you had trouble uploading the documents for your claim. That's definitely not the experience that we want for you. Please rest assured that we've passed your feedback along to our product development team, and will investigate the issues you encountered. We strive to make our site as efficient and effective as possible, so your feedback is highly appreciated. Should you have any further questions or concerns about your claim, please don't hesitate to contact your claims adjuster directly within the email thread that you've been communicating. Thanks for your feedback!Review fromChuck R
Date: 10/21/2024
1 starChuck R
Date: 10/21/2024
***** this company. Do your research before submitting any reservations. I recommend speaking live to an agent and asking questions verses applying online for a rental. Ask about the ** verification process. The tiniest mistake can cost you.Outdoorsy, Inc.
Date: 10/28/2024
Hi *****, we're very sorry if there's any confusion with your booking. Should you have any questions or need assistance, please don't hesitate to contact our Customer Support team via chat or by calling ************. We're available 24/7, and we're always happy to help. Thanks for your feedback!Review fromDrew H
Date: 10/16/2024
1 starDrew H
Date: 10/16/2024
A company that is all about the hosts and not the customers. DO NOT BOOK WITH THEM. They set it up so that customers are only allowed to leave good reviews; they do not allow you to leave reviews about the cancellations with no refunds.Outdoorsy, Inc.
Date: 10/21/2024
Hi Drew, we're sorry you're dissatisfied with our cancellation policy. We understand that plans may change; however, please be advised that any cancellation is subject to the host's cancellation policy that was agreed to at the time of booking. Upon reviewing your account, it appears that your host has a "strict" cancellation policy for their listing which stipulates that no refund if the booking is canceled less than 14 days before the trip's start date. We apologize for any frustration it has caused you. Additionally, we strive to do everything we can to maintain a fair and balanced marketplace, and part of that is ensuring both parties have the ability to provide feedback; however, please be advised that the option to leave a trip review is only applicable for completed bookings. Should you have any questions or concerns regarding our cancellation and review policies, please don't hesitate to contact our 24/7 Customer Support team via chat or by calling 877-723-7232. Thank you for taking the time to provide us with your feedback.Review fromTim M
Date: 10/10/2024
1 starTim M
Date: 10/10/2024
The worst customer service EVER. No help no call back and as far as I'm concerned there just as bad as the rv owners. We were scammed and this company offers no assistance, no vetting of their clients it's 1 800 scamOutdoorsy, Inc.
Date: 10/18/2024
Hi Tim, we're terribly sorry to hear you were a victim of fraud and were taken advantage of by someone who used Outdoorsy to get you to pay them directly outside of our secure platform. Our customers' security on the platform is paramount, so thank you for sharing your feedback and bringing this to our attention. We always warn against communicating and transacting payments off-platform; hence, the multiple warning banners we display throughout the booking process to never communicate or pay using Zelle, Venmo, Cash App, Western Union, wire transfer, or any other off-platform methods, and to report any instances of hosts requesting you to do so. Please rest assured the incident has been reported to our Trust and Safety team for immediate action. Since your transaction didn't occur on our platform, we recommend that you contact your mobile payment service directly to discuss with them regarding your options for getting your refund. Once again, thanks for your feedback!
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