Reviews

Review Details

• Review fromShannon L

  Date: 08/03/2024

  5 stars

  Shannon L

  Date: 08/03/2024

  Cant say enough good things about *** and the empower team. The help they provided me was completely next level. I felt like I had tried everything and was feeling just so discouraged and like nothing would work for me. I couldnt starve anymore. What my coach set up for me was completely realistic i couldnt believe how much I was eating. My coach also helped me to feel like I could go into the gym with confidence knowing what work outs to be doing and the right way to do them. She was there every single step of the way to answer any questions I had or offer me any encouragement I needed. I never felt like she was too busy for me and she would always respond to me and answer me so fast. They helped me to make so many mindset changes too. They are the only option when it comes to having a coach in my opinion. I will resign up with them every time. They have so much knowledge and expertise in the field and its clear they know what they are talking about and have the training and education to be doing this.
  

  Empower Health & Fitness, LLC

  Date: 08/04/2024

  Thank you for your glowing review! ??

  We are overjoyed to hear about your positive experience with *** and the entire Empower team. It's fantastic to know that our support and personalized approach made such a significant difference for you.

  Your journey from feeling discouraged to gaining confidence in the gym and making sustainable lifestyle changes is truly inspiring. We are thrilled that your coach was able to provide realistic and effective guidance, ensuring you felt supported every step of the way.

  Our commitment is to offer the highest level of expertise and personalized care, and its wonderful to see that reflected in your experience. Your kind words about our teams knowledge, responsiveness, and dedication mean a lot to us.

  Thank you for trusting us with your health and fitness journey. We are honored to have you as a member of our community and are excited to continue supporting you in achieving your goals.

• Review fromAngelina D

  Date: 08/03/2024

  5 stars

  Angelina D

  Date: 08/03/2024

  Empower is more than cookie cutter run of the mill programming. I have felt so supported by not only my coach, my program but also the team in general and all the extras they offer us! I am beyond happy.
  

  Empower Health & Fitness, LLC

  Date: 08/04/2024

  Thank you for your wonderful review! ??

  
  We are delighted to hear that you feel so supported by your coach, program, and the entire Empower team. Our goal is to provide more than just standard programming, and its gratifying to know that our personalized approach and extra offerings have made such a positive impact on your experience.

  Your happiness and satisfaction mean the world to us.

  Thank you for being a valued member of our community and for sharing your positive experience. We look forward to continuing to support you on your journey to health and fitness!

• Review fromMary C

  Date: 08/03/2024

  5 stars

  Mary C

  Date: 08/03/2024

  Lets talk about ???? Empower ???? for a moment!! Never in a million years did I think I would benefit the way that I have from working with a coach. When I first started exploring the idea it terrified me to be stuck with someone with whom I was just a number, had to be willing to compete/or a body builder, amongst so many other fears. I came across an Empower sponsored Ad on ******** and the rest was history! I was super hesitant on doing my initial intake call because of all the ******************** I had but so glad I took the chance of having that conversation. From the moment I met ****** to questioning her about coaches and their personalities ?? (yes I actually inquired about each coach in fear of being placed with one I wouldnt click with) to meeting Coach ****** it has been nothing shy of feeling like FAMILY ?? I cant thank *** enough for building this family!!! Let me tell you this was HUGE for me!! As a military spouse it was super important that I was matched with a coach to understand the level of emotional connection this journey is for me to my husband who is/was my swolemate in the gym but currently half way across the world. I have learned so much more about my body working with my coach. I was already in tune with body ques but let me tell you the wealth of knowledge that you learn on your journey is insanely impressive! I was so hung up in that I needed to see results either on the scale, in photos, or looking in the mirror otherwise I was always the one that would say oh well it didnt work and give up. ???? BUT LET ME TELL YOU even when I could only internally feel it others could see it ???? ****** made me believe and fall in love with the process!
  

  Empower Health & Fitness, LLC

  Date: 08/04/2024

  Thank you so much for your heartfelt review! ??
  We are thrilled to hear about your positive experience with Empower Health and Fitness. It's wonderful to know that despite your initial hesitations, you found a supportive and family-like atmosphere with us.

  We understand how important it is to feel connected and understood, especially as a military spouse with unique challenges. We're glad that Coach ****** and the rest of our team could provide the personalized support and emotional connection you needed during this journey.

  Your transformation and the knowledge you've gained are truly inspiring. It's fantastic to hear that you've learned to appreciate and love the process, even beyond visible results. Your story is a testament to the power of dedication, personalized coaching, and the right support system.

  Thank you for being a valued member of our community and for sharing your empowering journey. We look forward to continuing to support you and celebrate your ongoing success!

• Review fromLori J

  Date: 08/03/2024

  5 stars

  Lori J

  Date: 08/03/2024

  BEST INVESTMENT EVER!!! I been with the program over 2 years and Empower Health and Fitness has literally changed my life!! I was struggling with under eating and over working out for YEARS and had no energy and stalled with my progress. Empower EDUCATED me and SHOWED me how to reach my goals by properly fueling my body and offering me the accountability and compassion that I needed to succeed. I can't think of a better program out that for truly personalized and customized training and the coaching staff and entire Empower Team are nothing short of spectacular!
  

  Empower Health & Fitness, LLC

  Date: 08/04/2024

  Thank you so much for your incredible review! ?? We are thrilled to hear that Empower Health and Fitness has made such a positive impact on your life over the past two years.
  Your journey from struggling with under-eating and over-exercising to achieving balanced nutrition and effective training is truly inspiring. We are so proud to have been a part of your transformation and to see how our personalized and customized approach has helped you reach your goals.
  Our team is dedicated to providing education, accountability, and compassion to each of our clients, and its wonderful to know that these aspects of our program have resonated with you. Your kind words about our coaching staff and the entire Empower Team mean the world to us.
  Thank you for being a valued member of our community and for sharing your success story. We look forward to continuing to support you on your health and fitness journey!
  

• Review fromLeslie T

  Date: 08/02/2024

  5 stars

  Leslie T

  Date: 08/02/2024

  Empower helps you create sustainable lifestyle changes for YOU! It is completely customized 1:1 Coaching plus all of the resources and information provided help too. Love how you feel like you are a part of a community!! If you really want to make changes, and transform your life, I highly recommend Empower!!
  

  Empower Health & Fitness, LLC

  Date: 08/03/2024

  Thank you for your incredible review! We're thrilled to hear about your positive experience at Empower Health & Fitness. Our team is dedicated to providing personalized support, and its wonderful to know that youve felt welcomed and motivated throughout your journey.
  The friendships and sense of community you've found here are truly special. We're honored to have played a part in your fitness milestones and your love for a healthy lifestyle.
  Thank you for recommending us. We're excited to continue supporting you in reaching your goals.
  Best regards

• Review fromShane B

  Date: 08/02/2024

  5 stars

  Shane B

  Date: 08/02/2024

  I can't say enough about how Empower Health & Fitness has transformed my life. From the moment I started, I felt welcomed and supported by their incredible team. The personalized fitness programs are tailored to my specific needs and goals, and the knowledgeable coaches are always there to guide and motivate everyone every step of the way. The sense of community at Empower is truly unmatched Ive made lifelong friends who share my passion for health and wellness. Thanks to Empower, Ive achieved fitness milestones I never thought possible. Theyve instilled in me a love for fitness and a commitment to maintaining a healthy lifestyle. If youre looking for a place that will inspire and empower you to reach your full potential, look no further than Empower. Joining them has been one of the best decisions of my life!
  

  Empower Health & Fitness, LLC

  Date: 08/03/2024

  Thank you so much for your heartfelt review of Empower Health & Fitness. We are absolutely thrilled to hear about the positive impact our programs and community have had on your life. Your journey and accomplishments inspire us and reaffirm our commitment to supporting our members every step of the way.
  Our team takes great pride in creating personalized fitness programs and fostering a welcoming environment, and its incredibly rewarding to know that youve experienced these values firsthand. The friendships and sense of community you've found at Empower are a testament to the amazing individuals like you who make our community so special.
  Hearing that youve achieved fitness milestones you once thought impossible and developed a lasting love for fitness is what motivates us to keep doing what we do. Your story is a powerful reminder of the transformative potential of dedication and support, and we are honored to be a part of your fitness journey.
  Thank you for recommending Empower Health & Fitness to others. We look forward to continuing to support you in reaching your full potential and celebrating many more milestones together

• Review fromJessica P

  Date: 08/01/2024

  5 stars

  Jessica P

  Date: 08/01/2024

  I am so happy to be a part of Empower Health & Fitness, it is changing my life. Before working with my coach, my nutrition was all over the place, and it turns out I was undereating which was affecting my goals. I have gained so much knowledge since working with my coach and I am only a few weeks in! My workouts have been amazing, and I love that it is totally personalized to me! I love the check-ins, communication, and accountability that come from this program. I couldn't recommend it enough!
  

  Empower Health & Fitness, LLC

  Date: 08/02/2024

  *******! We are so thankful you tried us with your journey and we are so happy to hear your experience has been amazing! Keep crushing it! 

• Review fromHannah F

  Date: 08/01/2024

  1 star

  Hannah F

  Date: 08/01/2024

  Please save your money. This program is not personalized in any way. The only thing that they are good at is defending their legal right to take your money and not refund you. I signed up for 6 months and as soon as I got set-up, it was clear that all info provided is content that is free online except for the MyFitnessPal that you have to pay for separately. Every time I reached out, the customer service was fast, but basically just to say "sorry, not sorry". Zero attempt to see my side or work out a solution that could work for me. They truly do not care about the customer satisfaction in any way (no matter what they say on here, don't believe it).The bottom line is that it's not worth the cost, save your money and spend it where it counts -on an in-person trainer. The accountability is really not there, there are so many free ******** groups that do so much more.
  

  Empower Health & Fitness, LLC

  Date: 08/03/2024

  We are truly sorry to hear that you feel dissatisfied with your experience in our program. Our goal has always been to support you in reaching your goals, and we regret that you feel this has not been the case.
  From the outset, we ensured that all our coaching processes were clearly described before you signed up for our virtual 1:1 coaching. We have made several attempts to work with you and provide unlimited support to tailor the program to fit your busy life.
  You completed your client onboarding Zoom call with Coach *********************** on February 26th. By March 7th, you requested a change of coaches, and we facilitated a Zoom call with our Head Coach, ***************************, to discuss your concerns. As a result, you were transitioned to Coach ***************** roster, beginning on March 9th. You participated in three bi-weekly check-ins (March 11th, March 25th, and April 7th).
  After missing the next two scheduled check-ins (April 22nd and May 5th), during which you did not provide the necessary information for feedback, we reached out to you multiple times. Coach *********************** sent numerous messages that went unopened and unresponded to. Your last response to her was on April 9th. On April 26th, we sent you an email inquiring about your program and offering additional assistance. We did not receive a response until May 1st, when you indicated that your schedule was too busy for the program.
  Despite our efforts to accommodate and support you, it became clear that you felt unable to fully engage in the coaching relationship. On May 2nd, we sent a follow-up email offering you the option to pause your program and retain the unused time for future use when you could commit, which we were not obligated to do. Unfortunately, we did not receive a response and subsequently received a chargeback from your credit card company disputing your investment in the program.
  We understand that the experience was not what you expected, and we are genuinely sorry for that. However, its important to highlight that active participation is crucial for the success of any coaching program. We have always aimed to provide personalized and responsive support, but it requires collaboration from both sides.
  We regret that your experience did not meet your expectations. We stand by our commitment to our clients and have tried to work with you on multiple occasions to help you succeed. We wish you the best in your future endeavors and hope you find a program that better suits your needs

• Review fromValeria F

  Date: 07/30/2024

  1 star

  Valeria F

  Date: 07/30/2024

  I am rating this company 1 star because they care mostly about the money, i know it's a business but i have requested from them numerous times a change in the amount of money i signed up for at first but they refused despite me being unable to use the program. Life happens, goals change, and in this economy and unstable world companies of this nature should be a little bit more flexible, i have had other memberships in the past with natural doctors and coaches and have never been treated this way. I became very sick 2 months into the program and i couldnt keep up plus i was postpartum 6 months. They put my program on pause for 1 month but not the payment and going forward would not work with me financially, i was bound to this 12 month program without using it at all and they continued to take money out of my account without any cares. The personalized coaching i signed up for was almost daily messages with the same wording being very repetative, not very personal at all. it didnt matter i wasnt currently participating so long as they got their money. i havent been able to work as much and not being able to afford it, they dont care if i dont have food on the table so long they have their money, i literally begged them to stop taking the money because i didnt have it and they continued so i finally put a stop payment, they now have offered me several different amounts to close the contract ranging from $600-1100. They are threatening me with collections and to top it off the coach i was assigned is not even there anymore and they did not inform me nor reassign me to a new coach because i was not participating but they want the money and i have no coach anyways. I have lost sleep, superstressed out, and im sick of this situation.
  

  Empower Health & Fitness, LLC

  Date: 07/31/2024

  *******,

  We sincerely apologize for your dissatisfaction with our program. Our goal has always been to support you in your journey, and we regret the challenges we faced in maintaining consistent communication and engagement.

  After you signed up, you requested to pause your coaching program due to illness, and we were happy to accommodate you with a 30-day pause from 12/18/23 to 1/17/24. Upon resuming the program, you mentioned on 2/2/24 that you were struggling to get started. To better assist you, we offered a Zoom call to discuss personalized solutions, but unfortunately, we did not receive a response.

  Your coach recorded several missed check-ins, indicating a lack of participation. On 4/3/24, you expressed that the program was not working for you and agreed to a Zoom call with our Head Coach, ******. Despite the meeting being shorter due to your late arrival, you assured us of your commitment to the program. You did not mention anything about financial concern at this time to us but you let us know that you would make the effort to start showing up for your program and work towards your daily goals and start participating in your weekly coaching check-ins.

  However, after the meeting, you continued to miss check-ins and did not communicate with your coach. Coaching requires active participation, which we did not observe. When you later raised concerns about the cost, we outlined our cancellation procedure and sent your signed contract, but we did not receive a response on how you wished to proceed. We continue to follow up with you, but would never hear back from you until your monthly payment ran.

  In addition, you did put in multiple chargebacks and our company provided all the information requested from our end to your bank. Your bank ruled those chargebacks in our favor from the information that was asked and provided by our company. 

  We have always been committed to helping you and regret that you feel we did not care about your participation. We sent multiple follow-up emails offering support and solutions, but received no response. Our aim was to make the program work for you, with your effort.

  We truly value your feedback and are here to assist you further. Please let us know how you would like to proceed, and we will do our best to address your concerns.

  Warm regards,
  ***********************, CEO Empower Health and Fitness, LLC

• Review fromMeghann B

  Date: 11/10/2023

  5 stars
  I cant say enough good things about this company. Being a fitness professional myself this programming is legit. If you are looking for sustainable results, empower coaches will guild you the entire way.