Reviews

Review Details

• Review fromToni M

  Date: 11/10/2023

  5 stars
  Empower is more than just a program - no cookie cutter pull off the shelf and reuse for all type of program. It's 1:1 personalization for YOUR goals and what's going on in YOUR life, 100% tailored to YOUR needs. I have been with Empower at the time of writing this over 6 months and have definitely seen amazing results that I never thought could happen. This journey is a lifestyle change, not a quick fix, and the coaches put the backing behind that with all of the education and knowledge they share in the live coaching and group coaching! The coaching team doesn't want this to be a quick fix, they want you to succeed and take this with you into the future. I don't know of any other program or company that does that!!! The community is above and beyond amazing, tons of support and I have found fast friends within this awesome fit fam, things that you just don't get with any other coaching program! I can say, without a doubt, that this is the best investment into ME that I have ever committed to!

• Review fromAlexis S

  Date: 11/08/2023

  5 stars
  When I joined, I realized that although I ate healthy, there was so much I needed to learn. I have found so much success with the help of my coach. Having weekly check-ins and access to her through the app makes it feel like she is here with me. Empower is definitely the missing piece for me. I resigned for another at six months in. So happy....this is not a fad, it's a lifestyle!

• Review fromRomekka H

  Date: 11/08/2023

  5 stars
  Extremely knowledgeable, responsive, and encouraging team. I have been with Empower since February 2023 and it was the greatest decision I've ever made. I've lost 21lbs, become more flexible, more confident, and above all else more healthy. Anytime I need something or have a question my coach or other coaches are willing to jump in and answer my questions and guide when needed. This is a phenomenal team and the proof is in the pudding! Best choice I ever made and I'd do it again!

• Review fromKimberly M

  Date: 11/01/2023

  1 star

  Kimberly M

  Date: 11/01/2023

  When I signed up with Empower Health and Fitness I advised ****** and my coach and the first person I spoke to about me going out for back surgery and it will be a few weeks recovery time. The response I received was do what you can go. As of July 11th I have not received a follow call to see how I was doing and if there is anything they can do for me. They have no interest in your well being. No follow up call to make a recommendation on placing the account on hold for a few months until Dr. ***** is over with. Im going in for the 2nd surgery tomorrow 11/2/2023. Which will Place me underneath another 6 weeks of recovery. So disappointed that this company ******** and ****** are only looking for money not worrying about there clients. Now I have there collections calling me for payment. Why dont you be a better business owner and check in on your clients, it would go a long ways. Row house has placed my membership on mold and hve followed on a monthly basics checking in. I would not recommend them to my friends or family. Nice sales pitch. I should known better. They did not hold up to there bargain.
  

  Empower Health & Fitness, LLC

  Date: 11/02/2023

  Hi ********. I am sincerely sorry that you have had this experience. I have looked into this compliant with our customer service as we do take this very seriously and we pride ourself in our customer service.

  From our records we do have an email from you on 7/7/2023 asking if you were able to move your payment due date back. We responded back kindly and said "Hope everything is okay with your surgery. We are happy to move your payment back to July 13th." You then responded back the same day requesting we move it back to July 21st. We accommodated your request at that time due to your surgery.

  We sent an email on 7/8/23 confirming we had moved payments for you and finalizing all the details. You responded saying thank you. Then you asked, "If I want to pay the balance in full in August can I? Or pay for the 6 months?" We responded back the same day letting you know we could take care of that for you if you wish.

  Your payment that was set to run on July 21st, per your request, declined and we sent you a follow up email that day to touch base with you.

  We then sent you emails following up on 7/22/23, 7/23/23, 7/25/23, 7/31/23, 8/10/23, and finally 8/16/23.

  We have yet to get a response from you from any of those emails we have sent.

  I am extremely sorry you are disappointed in us, but I do truly feel like we did our due diligence to contact you. If you would respond to any of our emails we would gladly work with you to resolve your account status and bring it up to active or resolved. 

  Hope to hear from you soon.

   

• Review fromChristina P.

  Date: 12/14/2022

  5 stars
  Amazing **************** and etiquette. I trust the entire team implicitly with my health and wellness! I would recommend their services to anyone!

• Review fromBrittany L

  Date: 12/09/2022

  5 stars
  When I first started this program I was I shock about how much I wasnt eating and how much I was over exercising. My coach is ***** and I couldnt be more happy! She has me on a reverse diet and some days its easier than others. Im eating so much more than I ever was, I spend less time in the gym. Its been hard. Seeing the number on the scale increase has been hard but I keep trusting her and the process. I was so proud I lost 15-20lbs prior to joining but now I see how much I was doing incorrectly! I havent been easy on her but she has stuck with me, reassured me the entire way and soon I will be back healthy and happy with how I look spending less time in the gym and not starving myself!

• Review fromMonica T

  Date: 12/07/2022

  5 stars
  My coach has provided me with the missing piece to my success - the correct macros to meet my goals and accountability. I love how the app works and integrates with all of the other tracking systems I use. I find my weekly check-ins to be the encouragement I need to keep going. I learn something new every week. If you feel like you are doing all the right things, but not seeing results, I highly recommend you reach out to Empower and schedule a call. You'll know if it's the right fit and, as long as you put in the work, they will help you find the missing piece.

• Review fromSteph W

  Date: 12/01/2022

  5 stars
  This is more than a fitness program...it will change your life! This program has helped me build muscle, tighten loose skin (from weightloss surgery), build self confidence, and healed my poor relationship with food. My coach is always there for me when I need her and I feel like she takes a genuine interest in me personally, and not just in my fitness goals. This program is a game changer! Thanks Empower!

• Review fromRae S.

  Date: 12/01/2022

  5 stars
  Very knowledgeable team of coaches!!! My biggest challenge in my fitness journey has always been nutrition. The coaches here are really BIG on education and actually teaching about macros/nutrition and showing me how to live a balanced life that is sustainable. Having my workouts customized and tailored to my fitness goals takes all of the guess work out of what is expected of me. The level of patients demonstrated by my coach is the best!!! She truly listens to me when I express any concerns/issues I am having then helps me make appropriate adjustments so I can continue to see progress. The results have been amazing. I am 6 months into my 1:1 coaching experience and I can honestly say it is the best investment into my health ever!!! So happy I found Empower!!!

• Review fromTina F

  Date: 11/30/2022

  5 stars
  Phenomenal company! Knowledgeable and quick to respond to any questions or concerns! Empower Coaches are 100% there to work with you and your needs, whatever they may be. I've been a client for 10 months now and don't plan to leave any time soon! Hands down, great company!