Reviews

This profile includes reviews for Canva's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Canva

  200 E 6th St Ste 200 Austin, TX 78701-3631

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  Canva

  San Jose, CA 95113-1827

Review Details

• Review fromLeann S

  Date: 02/23/2023

  1 star

  Leann S

  Date: 02/23/2023

  This has been the worst experience I have ever had with a merchant! This is my first time ordering with Canva; the worst experience ever. They sent my wedding invitations, and they looked horrible! I paid for Deluxe paper, and the print looked like it ran out of ink; it wasn't even legible. I ordered two sets of envelopes (25 counts and 50 counts). The 50 count was canceled, and Canva ordered a re-print due to some errors they noticed. However, I also ordered invitations collected on February 9, 2023; these have yet to come. The re-order came before the invitations were in transit, and the re-print for the 50 counts was ordered. I contacted **** to see where my package was because there had been no update since February 13; the Supervisor emailed me and told me that my box was nowhere to be found. There is no tracking information with the tracking number that Canva provided. I have sent numerous emails to Canva's support team, and nobody has seemed to handle it to improve this situation. One of their support team members emailed me and stated they could create a re-print and get it to me via economy shipping, which is ridiculous; this should be expedited. When the team member sent the re-print, the mailing address that was supposed to be my address was an address in ********, I live in *********! They will not issue me a refund or a code that I can use to have my invitations printed at a local store. They kept telling me that my order was on the way even after I contacted ****, who told me the package was nowhere to be found. The worst experience ever. And they do not have a phone number to call them. Just let the re-print be sent to my local store for printing! If you can't do that, give me my $71 back or issue a credit that I can use to make another order to print at a local store!! This is crazy! My wedding invitations will now be sent out late because of their incompetence.

  Canva

  Date: 02/24/2023

  Hi there,We appreciate you reaching out and want to help get this sorted for you. We will continue contacting you directly via the email address you provided.Please be on the lookout for our email, so we can help resolve this with you.Thanks, The Canva team

• Review fromRebekah W

  Date: 02/10/2023

  1 star
  For months, I have been consistently receiving fraudulent debit attempts from Canva I and Canva Pty Limited for $12.99. I have NEVER had a PRO Canva account, I only had the FREE Canva app on my phone. I have contacted Canva and they ask me for an invoice number and date. Since these charges were happening on my Cashapp account, there are no invoice numbers. I have explained this to Canva. Yet, they still say they're sorry but they need an invoice number. How does one give an invoice number from Cashapp from a Canva account they never signed up for before? I had to cancel my Cashapp card and my debit card for security. This is unacceptable.

• Review fromNathalie P

  Date: 12/10/2022

  1 star

  Nathalie P

  Date: 12/10/2022

  I have been charged for 3 months, changed my **** number and they still charge me. I was NEVER a costumer. Can't reach them, just a bunch of thieves. How can they steal from people like that and get away with it.

  Canva

  Date: 12/12/2022

  Hi ********,We appreciate you reaching out and want to help get this sorted for you. We will be contacting you directly via the email address you provided.Please be on the lookout for our email so we can help resolve this with you.Thanks, The Canva team

• Review fromScott L

  Date: 11/27/2022

  1 star
  Absolute rip off.I've been unable to log in for days - I get hung up on the log in page. (No problems with any other sites).I have emailed Canva support, but they don't even bother to respond.Don't waste your time or money.

• Review fromTariq K

  Date: 10/20/2022

  1 star
  Canva charged me for the whole year 2022,2023 without my approval

• Review fromCherise M

  Date: 08/28/2022

  1 star

  Cherise M

  Date: 08/28/2022

  I've been ripped off by this company, Canva - Which charged my card twice this month and refunded one of the payments then closed my account, so they kept the other ***** and canceled the pro account. If you are going to close my account, then both payments should have been refunded. So, since it is NOT. My pro account should be restored. This company is full of it as well. I submitted an issue with their editing program, and they did nothing to resolve my concern but are good at stealing people's money Then closed my account people need to be careful with this company. I even provided receipts stating the issue per email on 8/25/2022 and they rather ignore my email so that this company can keep my money and demote my service from pro status!!!!!

  Canva

  Date: 08/31/2022

  Hi *******,We appreciate you reaching out and want to help get this sorted for you. We will be contacting you directly via the email address you provided.Please be on the lookout for our email, so we can help resolve this with you.Thanks, The Canva team

  Cherise M

  Date: 09/01/2022

  *** responded to the email sent. No response thus far.

  Cherise M

  Date: 09/02/2022

  I responded again to their email sent and no response. Only thing this company keep sending is emails to say respond to it. But nothing comes of it. Ive responded twice its like this company is playing games. Just like before I dont believe this company care to look into or correct the issue of taking both payments, refunded one payment then close my account as it is still CLOSED

  Cherise M

  Date: 09/03/2022

  Canva,Thank you for giving me this opportunity to explain why 2 payments were drafted from my Paypal card. After, receiving your email regarding two accounts and the card that was paying for both accounts. That made sense and I forgot. However, my situation has been resolved. Again, thank you!******************