Business Profile

Grocery Store

Whole Foods Market Inc

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Whole Foods Market Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

104 total complaints in the last 3 years.
41 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/26/24, I visited Whole Foods on **********************, ** with my entire family including my young children. At the same time, a woman was walking around the store with a completely see through open mesh top with no bra. She might as well had been ******* as her b****** and ******* were clearly & fully (entirely) visible. She was completely exposed and appeared to be trying to get a reaction out of us. I was able to quickly cover my young children eyes so they did not see anything. My husband and I quickly looked away but it was unsettling to know that she was free to dress offensively while we were there at the store with our small children. Previously, we considered Whole Foods as a safe place to shop but that wasn't the case this time. Even though we were suppose to shop for other items, we quickly left that store. On 5/27/24, I called their customer care line and reported the incident. I asked if they had a dress code seeing that I had my children with me. We knew of other businesses like 7 eleven that will enforce certain dress codes and will even deny customers who are dressed offensively to protect their other patrons and their business. Unfortunately, Whole Foods doesn't feel the same. The representative that took my complaint did not at all seem to take my complaint seriously. I left my contact information and asked for a call-back. Sadly, no one never called back and did not seem to care. I assuming that Whole Food does allow a woman to walk around like this around young children. Honestly, we are not in a strip club so I don't understand why we were exposed to this while Whole Foods did nothing. Because of this, I will not be stepping foot in that store again until Whole Foods resolve this manner. Turning a blind eye is not going to resolve the manner.
Business Response
Date: 05/30/2024
We have reached out to this customer directly
Initial Complaint
Date:05/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have several gift cards in which I would like to combine into one or be reimbursed due to the fact that they're under $10 in California law allows Reimbursements or cashing a gift card under $10 value. I contacted customer service and was told that there is no legal department
Business Response
Date: 05/29/2024
We can create a case for the customer and reach out to get the store info as redemption of gift cards less than $10 must be done at the store. As per our anti fraud policy we are unable to combine gift cards under any circumstances.
Customer Answer
Date: 05/31/2024
Complaint: 21769545

I am rejecting this response because:
I will be going to the store on June 7th and do not want to close until this case is handled properly
Regards,

***********************
Business Response
Date: 06/03/2024
We have already alerted the store that you will be going to their location for your gift card issue.
Customer Answer
Date: 06/03/2024
Complaint: 21769545

I am rejecting this response because:
I have not gone to the store as of yet I will be at the store on June 7 and will respond within timely manner
Regards,

***********************
Initial Complaint
Date:05/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Every year for my birthday my kids get me the ***** Chantilly cake. Last year unfortunately it was super dry but I thought it was a fluke. This year they got it again as usual and not only was it super dry, it was more expensive and had much less berries. Im terminally ill and I was so looking forward to this cake and Im so disappointed. We also got sushi for everyone and the rice went hard after only an hour being home, I guess we should have ate it right away but the big issue is the cake. I dont have much to look forward to, making this feel worse.
Business Response
Date: 05/21/2024
Our apologies that the customer was disappointed in the quality of the products. We'd be happy to review a refund request with a copy of the receipt as per our refund policy. The customer can return to the store or we can create a case and reach out to them.
Initial Complaint
Date:05/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Been shopping at Whole Foods ************************************* since the store had opened twice a week. I have noticed that in the last 2 weeks security has been monitoring my movements while Im shopping has been asked after paying cash or credit card my groceries to show my receipt while exiting the store. I havent stolen anything and its very frustrating and uncomfortable for being profiled for something I havent done. Most of the employees I know for a long time. This has to stop because ** going to let my lawyer know about this.
Business Response
Date: 05/10/2024
Apologies for the customer's experience. We will create a case and reach out to the customer for more detailed info before contacting the store, i.e., dates, time of day, names and/or descriptions of the security person.
Initial Complaint
Date:05/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ever since I have been a prime member, I have not been able to access the prime member discount when shopping at whole food. Every time I enter my phone number it says that I am not a member, but I have proof that the $7.45 monthly fee for prime is deducted from my bank account every month. The rep said for me to download the whole foods market app, which I did but it still doesn't give me the extra savings as a prime member for my in-store grocery purchase. I need help! I have missed out on a tremendous amount of savings since my prime membership has not been acknowledged during checkout.
Business Response
Date: 05/07/2024
The customer has not linked her phone number or her email account in the App. That is why she is not being recognized as a Prime Member. We will create a case and email her the guidance for linking her account. Unfortunately, we are only able to give a one time courtesy credit for a missed prime savings transaction.
Customer Answer
Date: 05/30/2024
Complaint: 21677901

I am rejecting this response because: a rep from Whole Foods sent me a separate email informing me to download the Whole Foods app, which I did already. She then said to contact Amazon but its not an Amazon issue. The issue is solely with WF. I pay my $7.45 every month and have proof of such. Yet, every time I go to Whole Foods, I do not get the Prime member discount as a prime member. I need help with this matter!

Regards,

*************************
Business Response
Date: 06/03/2024
The customer has not linked her phone number or her email account in the App. That is why she is not being recognized as a Prime Member. We are working with customer internally
Customer Answer
Date: 06/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because their previous response offered an account credit. I would like my account to be credited as promised and would like to be able to reopen the complaint if it is not honored.

Regards,

*************************
Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The case number I was given on chat is 03183289.We visited Whole Foods Market in Albany on 12/26 on our way home from visiting a relative. We live around 90 miles from the close WFM so we couldn't just go back. We bought a chicken wrap that my son and I shared on our way home in the car and my son found the bone in it after biting into it. The package of bacon and chicken tenders leaked. We spent a $1 extra on Zen pudding that was supposed to be on sale, as it was advertised in the store. The organic cheese molded after a few days. I called Whole Foods on December 28, 2023 to let them know of the issue. I provided UPC codes of everything and was told I'd receive a followup to my email. I never received anything so I contacted Whole Foods on their chat on February 2nd. I was told they had my email wrong and that's why. The representative told me they forwarded a request and to wait for notification that day or next. 2+ months later and I have yet to receive anything. I would honestly prefer a check to reimburse us. If a gift card is the only option, I'd hope that they'd give us a little extra for waiting so long and having to go out of our way to use it. We spent $295.29 that day. I don't have the leaky photo of the chicken breast saved anymore but can provide the others. Zen pudding difference $1 Chicken tenderloin $16.49 Wrap $7.99 Bacon $8.29 Cheese 5.99
Business Response
Date: 03/28/2024
Please accept our apologies for the delayed gift card. A gift card was sent out on January 1st but to the wrong email address. It was also for a lesser amount so we will review the original case to see where the difference comes in. Unfortunately, we can only issue refunds for credit or debit purchases from our office. We cannot refund cash transactions. We will reach out to the customer to resolve.
Customer Answer
Date: 04/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received a gift card in the amount of $50.
Regards,

***********************************
Initial Complaint
Date:03/21/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The labels around the store claim that there are hundreds of food additives banned from being used in their foods like hydrogenated oils and preservatives, however its labeled in many of the items that the ingredients of some items contain a bioengineered food ingredient without describing what the food additive is. I usually read all the ingredients in the food labels but at Whole Foods I tend to be more relaxed on this matter. Now I question the be quality of the foods that Im eating as it relates to what Im getting from the store.
Business Response
Date: 03/25/2024
We have reached out to customer to respond to this question
Initial Complaint
Date:03/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They keep billing me and I've never had this subscription. I've contacted Amazon and whole foods, they both don't have any transactions on file. My bank will not dispute it. I want to stop payment and get all my money back for all part charges. Or the last option is fraud on the company
Business Response
Date: 03/04/2024
Unfortunately, we do not have any insight into these transactions. We will forward the case to Amazon.
Initial Complaint
Date:02/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 22, I ordered over the phone two large cheese pizzas from Whole Foods. I was told they would be ready in about 30 minutes. I arrived at Whole Foods picked up the two large cheese pizza. The guy behind the counter making the pizza knew they were for me as soon as I got to the counter. He had taken my order over the phone. I regularly order cheese pizza from Whole Foods because its one of the few things that I can eat without getting sick. I tried one pizza as soon as I got home and the crust was overcooked and very hard and hurt my teeth to chew so most of it was thrown out. The second pizza I reheated later that evening when I went to eat the slice of pizza it fell apart because the crust was still raw. It was very undercooked and gross. I tried to cook the crust more but all I did was burn the top part of the pizza. I want Whole Foods to refund my money and to assure me that this employee is not going to continue to target me and sell me pizza poorly made because he knows Im the one ordering it. This is the second time hes made my pizza and it has had something wrong with it making it inedible. At this point I feel like he is intentionally providing me with a bad product. I dont want to have to stop getting my groceries at Whole Foods because some of the things they carry I cant get other places but its getting to the point where I dont feel comfortable shopping there anymore which is really unfortunate because I do have health issues that limit me to what I can eat. .
Business Response
Date: 02/23/2024
The customer reached out yesterday and we have since created a case and responded to her via email. We requested her receipt information and will be happy to refund her for the purchase. We will also reach out to the store leadership team to let them know of the inconsistent quality of the pizza so that the team members can be retrained. We cannot make any assurances who the team members will be who make the pizzas at any given time.
Initial Complaint
Date:02/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an yogurt at whole foods and wasn't given the sale price even though I entered my discount card details. When I returned home, I realized the yogurt was nearly 2 weeks expired. I had to travel for over an hour to rectify this. When I brought it to corporate's attention that I had no only been sold a way outdated product, had to waste an hour of my day correcting it, and wasn't given my sale prices so I was over charged for my groceries, they said there was nothing they could do. They've ripped me off in multiple ways, and I want to compensated.
Business Response
Date: 02/22/2024
We created a case for the customer and provided a resolution.
Customer Answer
Date: 02/22/2024
Complaint: 21321858

I am rejecting this response because "creating a case" is much different that "providing a resolution." The "resolution" they provided was "sorry, we won't help you." They're ok selling you expired items, ok forcing you to drive an hour to bring them back to the store, and ok not giving you the sale prices when admittedly it was their machines at fault. ****** business model. You should make it up to me if you expect me to shop your store again.

Regards,

****

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Whole Foods Market Inc is NOT a BBB Accredited Business.