Business Profile

Grocery Store

Whole Foods Market Inc

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Whole Foods Market Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

104 total complaints in the last 3 years.
41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i shop a lot at whole foods and also generally work there while getting coffee/prepared food. My local whole foods at ************** without real warning put in a system that automatically tickets people by the picture if they spend a certain amount of time there. I could understand if the parking lot were full but it is a big parking lot and I have never seen it full ( i am there a lot). I never saw the signs and was only 7 minutes over but they ticketed me (which I didn't know until later cause iti s not a paper ticket) and they whole foods refused to help. The charge is absurd. $90, which is insane. Besides for the fact that this discourages people from using whole foods for any lengh of time, it also means I can never go there again beacause no way I am paying that ticket (so they will tow or boot my car now). It is also a bad look for whole foods and makes whole foods seem like a predatory organization trying to squeeze every cent out of customers through fines. I certainly lost a lot of respect for whole foods.I have used whole foods a lot and never seen a whole foods or really any grocery store for that matter do something like this. It is absurd and a terrible way to increase revenue. I will never shop at this store again (I cant park there now anyway) and probably will stop using whole foods at all since that is the only one in that area where I am working.
Business Response
Date: 08/15/2023
Hello, we have created a case and reached out to the customer directly. Thanks
Customer Answer
Date: 08/16/2023
Complaint: 20462202

I am rejecting this response because: I never heard from the business. I checked my phone and checked my e-mail and do not have anything. I am not sure what they are talking about. My email is *************************** and is the best way to reach me. I can also be reached at ************

Regards,

*************************
Business Response
Date: 08/16/2023
Hello, we have reached out to the customer with the email address provided. Thanks.
Business Response
Date: 08/16/2023
Hello, we have reached out to the customer with the email address provided. Thanks.
Business Response
Date: 08/16/2023
Hello, we have reached out to the customer with the email address provided. Thanks.
Business Response
Date: 08/16/2023
Hello, we have reached out to the customer with the email address provided. Thanks.
Business Response
Date: 08/16/2023
Hello, we have reached out to the customer with the email address provided. Thanks.
Business Response
Date: 08/16/2023
Hello, we have reached out to the customer with the email address provided. Thanks.
Initial Complaint
Date:08/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I buy the prepared food in Wholefoods practically every evening. By the evening, the selection is barely there but I manage to choose from what's there. Last night I purchased 2 pieces of salmon @25.99 a pound. The salmon was cold and dry. I asked the wirker, before he packed it, if it was fresh. He said yes!. Needless to say, it was awful and dry. I very annoyed. Im constantly giving Wholefoods my money with a small chance of getting food worth eating. Their lackluster attitude id ruining the Wholefoods reputation.
Business Response
Date: 08/02/2023
We will create a case and respond to the customer via email.
Initial Complaint
Date:07/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into store and purchased a salad. The salad had quality issues and was not fresh so I could not consume it. I reached out to Wholes food and they informed me that I could not be reimbursed due to my payment method being EBT Snap benefits.
Business Response
Date: 07/31/2023
Hello, we have responded to the customer directly. WIC/EBT purchases cannot be returned as required by law but may be exchanged for identical food items if the product is defective, spoiled, or was out of code at the time of sale. We have directed the customer to their local store for assistance.
Initial Complaint
Date:07/20/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Deceptive pricing/sales - Received a sales email for my WF region: Pikes Peak. Followed the link to weekly sales and saw that Pine Manor Whole Chicken was on sale. Went to Whole Foods on the Amazon website that is linked to ***************** and the sales price is not reflected when adding it to my cart - that means it is NOT on sale at that store. This is not the first time that this has happened. Thought it was my fault the past couple of times, but this time I made sure all my settings were correctly set to *****************. This is very deceptive and needs to be corrected or WF should honor the price in store which they haven't done.
Business Response
Date: 07/20/2023
Hello, we have created a case and will reach out to the customer
Initial Complaint
Date:06/30/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 2, 2023 around 10:30 am, I went to Whole Foods in ********* to purchase a few items. When I went to check out, I noticed the price I was charged for rice milk (photo included) seemed higher than the posted price (photo also included). To make certain that I was overcharged, I immediately went to the aisle where the rice milk was stocked and my suspicion was confirmed, so I took a photo. I then went to the customer service desk where I was greeted by an elderly darker skinned gentleman (I didnt catch his name but the store manager must have records who was working the service desk on that day and at that time). I explained the overcharging issue and showed him the photo I just took. He said he couldnt take my picture as proof and needed to see for himself. We walked over to the rice milk aisle together, and when he saw for himself what I saw, he immediately ripped down 3 or 4 tags, all with different prices, scanned each one, all of which scanned at the higher $5.29 price. He then accused me of putting all the price signs up to cheat the store. I was appalled. Then he said $5.29 is the price, take it or return it. So I had no choice but to return it. When I got home I noticed he wrote as the reason for return as customer changed mind. In my opinion, the real reason for return is price was incorrect and customer service agent blames customer of sign fixing. I then called the global Whole Foods customer service phone line to lodge a complaint. At the end of the call, she asked for an email address. I asked her why and she said so that they can let me know what was being done. So far no response. This incident still bothers me weeks later so I am writing to you today. I feel this worker shouldnt be interacting with customers, since he has very poor people skills. Plus businesses must be accurate in charging for goods and services. Does a lawsuit like PetSmart have to occur for all people to be treated fairly?
Business Response
Date: 07/17/2023
Hello, we have reached out to the store for more information and will contact the customer directly once we receive an update.
Customer Answer
Date: 07/19/2023
Complaint: 20259328

I am rejecting this response because: Whole Foods hasn't done anything. Where is the response? Are we still waiting?

Regards,

*******************************
Business Response
Date: 07/19/2023
Hello, thank you for following up. We are waiting to receive an update from the store and will follow up with the customer once we have more info. Thanks
Initial Complaint
Date:06/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good morning,A few items at whole food have quality issues, such as some of the salads and corn, which I had to throw away (it was about $20 or $25 worth of food). This is the whole food in zipcode 10128.Best,
Business Response
Date: 06/22/2023
Hello, we have created a case for the customer and are reaching out directly to them.
Customer Answer
Date: 06/22/2023
Complaint: 20219685

I am rejecting this response because:

Regards,

***********************

Good afternoon,

As mentioned in the complaint, I threw it again. I dont have room to keep bad food in my refrigerator. The receipt was attached to the complaint, etc.

Cheers,
Business Response
Date: 06/27/2023
The customer has been provided with a gift card, thanks.
Initial Complaint
Date:06/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was wondering how do I go about receiving my refunds for the recalled strawberries I purchased dating back to February 2023. I probably have more than 20 seperate purchases as I buy these strawberries at least once a week. I'm not able to request an online refund through my amazon account if it was purchased more than 30 days ago.Product Recall Alert SunOpta Grains and Foods **** is voluntarily recalling six varieties of 365 by Whole Foods Market Frozen Fruit purchased from Whole Foods Market stores throughout the ** because the product may be contaminated with Listeria monocytogenes.Consumption of food contaminated *****. monocytogenescan cause listeriosis, a serious life-threatening infection. Consumers who have purchased these products are urged not to consume them. These products should be thrown away.Customers who purchased this product at Whole Foods Market can bring a valid receipt into stores for a full refund. Consumers with additional questions can call ************** between the hours of 7:?00 a.m. and 10:?00 p.m. CST, Monday through Friday, or 8:?00 a.m. and 6:?00 p.m. Saturday through Sunday.
Business Response
Date: 06/22/2023
We will create a case for the customer and reach out with information we would need to process a refund.
Customer Answer
Date: 06/22/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
Date:06/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
76 yo bought 2 house plants and a succulent from this store. They died a week later. Call to exchange and the snotty employee who answered the phone says no exchange if bought with case. ASIAN HATE. We shop here a lot 2 blocks from our home. Asian like me only use cash !!!!
Business Response
Date: 06/16/2023
Hello, we have created a case for the customer and will reach out directly. Thanks
Customer Answer
Date: 06/16/2023
Complaint: 20191575

I am rejecting this response because:

Regards,

Lich Lo
Customer Answer
Date: 06/19/2023
Complaint: 20191575

Asian hate in this snobby all white employees store. I will look at my options with getting advice from the ****************** attorney general, regulators.
racist !!
YOU CANNOT CANCEL ME!
I am rejecting this response because:

Regards,

Lich Lo
Business Response
Date: 06/19/2023
Hello, we have let the customer know they may return to the store within 90 days from the purchase date, with the items and let the customer service desk know the date/time of purchase so they may locate the receipt and proceed with a refund or exchange.
Customer Answer
Date: 06/20/2023
Complaint: 20191575

I am rejecting this response because:

Regards,

Lich Lo
Initial Complaint
Date:06/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unable to reach the executive Office Please call me at **********
Business Response
Date: 06/07/2023
We will open up a case and reach out to the compaintant via email to gather more information.
Customer Answer
Date: 06/07/2023
Complaint: 20152702

I am rejecting this response because: I do not want to go back and forth with email I am requesting a call back at **********. I will not response to an email.

Regards,

Apex Law
Business Response
Date: 06/07/2023
We have called the customer and are trying to assist with his request.
Customer Answer
Date: 06/26/2023
Complaint: 20152702

I am rejecting this response because: UNABLE TO GET A PROPER RESPONSE TO MY REQUEST. PLEASE CONTACT the correct department and provide the proper answer.

Regards,

Apex Law
Initial Complaint
Date:05/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Every SINGLE time I return Amazon packages at whole foods ******************************************* ***** , after 730pm .... First there are no people there they leave at 5pm...... SECOND their self return box is ALWAYS FULL after the attendant leaves at 5pm... and they force you to return to whole foods, otherwise they charge for returns to ***
Business Response
Date: 05/18/2023
Hello, we have created a case and reached out to the customer directly. Thanks
Customer Answer
Date: 05/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************************

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Whole Foods Market Inc is NOT a BBB Accredited Business.