Complaints

This profile includes complaints for American Campus Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

American Campus Communities has 168 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  American Campus Communities

  12700 Hill Country Blvd Ste T-200 Austin, TX 78738-6307

• 

  American Campus Communities

  4151 Wellborn Rd Bryan, TX 77801-3882

• 

  UClub on Woodward

  700 N Woodward Ave Tallahassee, FL 32304

• 

  American Campus Communities

  1001 Uta Blvd Arlington, TX 76013-6937

• 

  The Suites

  305 E McConnell Dr Flagstaff, AZ 86001-6500

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My niece signed a lease with them and after that she learned that she would sharing her bedroom with a stranger. My niece told them that she does not want to move in anymore and they said that they put her on a relet list. They said that the list would let them know that she does not want to move in anymore. They also said they this list does not mean that they will be trying to find someone to move in and take over the lease. They said that is her responsibility. So the last couple of months my niece said that she has been desperately asking around with no luck trying to get someone to take over the lease. I have tried helping her by placing ads on ********* and ******** marketplace. They should have made it perfectly crystal clear by telling her it would be four people in a two bedroom apartment for $800 a month. This is ridiculous. Now August 1st is almost here and that is her move in date and she hasnt found anyone to take over the lease. I have tried finding real estate lawyers but they never call me back. Even if there is a fee we want the lease terminated without being responsible for 12 months of rent.

  Business Response

  Date: 07/08/2025

  Hello ********,

  Thanks for reaching out.  We would be happy to assist your niece.  However, we would need to know your nieces name and the name of the property where she signed a lease. We can discuss the lease and her situation with her directly or her Guarantor on the lease.

  If you could provide this information, we will reach out to them. 

  Thank you. 

  Customer Service

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** *****

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented an apartment from ********* at ********** in ******, *****. Student attends college and college ended for semester in May. Student came home. However, the apartment stated that we still must pay for June and July. We made the request to pay for June and July in August - when school/student returns. The apartment manager denied the request and send an eviction notice on June 17, 2025. We are filing a complaint against ********* at ********** in ******, ***** and its current management for violating the lease agreement that was signed at the beginning of the school year. Students carefully consider City Part at **********. This apartment complex does not work with students.

  Business Response

  Date: 07/01/2025

  We appreciate your feedback regarding the situation with the lease at City Parc at Fry Street. We have taken the following actions to address the concerns raised:
  We spoke with Jaedon and his father, Johnny McKinzie, to explain the payment plan process and the reasons we cannot offer a three-month payment plan. During our discussions, we believe we reached a mutual agreement regarding payment for June and July.
  It is important to clarify that while Jaedon moved out after the semester, the lease remains valid for those months, which is standard practice. We strive to work with our tenants and appreciate their understanding in these matters.
  
  Thank you for your attention.
  
  Sincerely,
  

  City Parc at Fry Street Management

  
  

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23513800, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  Johnny Mckenzie

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Severe and repeated false fire alarm incidents occurred at my apartment at ********* (*********************************************************) throughout the year, causing serious sleep interruption and rendering the unit uninhabitable. A extreme case: On May 2627, 2025, a severe and repeated false fire alarm issue occurred at my apartment. The alarm went off seven times within 24 hours, including multiple incidents between 11 AM and 5 AM. The most severe incident lasted for at least 45 minutes in the early morning, severely disturbing sleep and impacting my health. I called the after-hours emergency number multiple times and was told by staff that they were aware of the issue but "can not do anything" The fire department also indicated that the alarm system was under managements control.Despite the urgency, no resolution was provided by management during the incident. Moreover, I submitted a formal written complaint via email on May 27, and I did not receive any response for more than two weeks. Under Georgia landlord-tenant law (O.C.G.A. 44-7-13), landlords have an implied duty to keep the premises in repair and maintain conditions fit for habitation, including reasonable quiet enjoyment. This prolonged fire alarm malfunction and the failure to resolve or even acknowledge it in a timely manner made the unit uninhabitable and forced me to vacate prematurely.This is not a case of personal preference or minor discomfort it is a failure of property management to ensure basic livability and timely response to a known safety issue.

  Business Response

  Date: 06/23/2025

  Thank you for sharing your concerns. On May 26–27, 2025, the
  fire alarms were unfortunately triggered multiple times due to an issue that
  was identified and resolved the following day. We promptly contacted all
  residents to provide updates on the situation and offer a formal apology. We
  understand how disruptive this was and sincerely apologize for the
  inconvenience. Ensuring the safety and well-being of our residents is our top
  priority, and we have engaged the appropriate teams to help prevent future disruptions.

• Initial Complaint

  Date:06/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son signed a student lease in *****, ******* for the above referenced business many months ago which required a guarantor. After reading the reviews for the apartment complex as noted below, I refused to sign the guarantee. 2.2 rating out of 5 for 202 reviews was all I needed to see not to execute the guarantee for this lease obligation, as noted from many of the comments.************************************************************************************************** I called to see how to terminate the application, they told me that I had to pay a relet fee of approximately $400. I am uncertain what I am reletting since there was no specific unit in the the guarantee agreement. This was not disclosed on their website and it seems like a money grab for the company.Also, looking at the website that my son reviewed, it was very clear that a guarantor is required since he is a student with no income; please see weblink and below. ********************************************************************************************************************* Guarantor Can I be my own guarantor?A resident can act as their own guarantor if they can show documentation as outlined in the lease agreement that they have income greater than three times the rental installment.What paperwork is required with a guarantor?The guarantor will need to sign the guaranty agreement. If the resident is not of legal age to execute a contract, the guarantor will be required to sign both the lease and guaranty agreement.When is a guarantor required?All residents require a guarantor to complete the guaranty agreement.Resolution requested: I would like to terminate the lease agreement and not pay a relet fee since there is not a specific unit and there appears to be no contract with a guarantor per their website. This additional cost should be specified in the FAQ's so potential lessees are aware of the additional fee that would incurred in the event a guarantor is not secured. Thank you.

  Business Response

  Date: 06/09/2025

  Hi ******,
  
  Thank you for your email regarding the lease agreement for *************************************! I understand your concerns about the guarantor requirement and the associated relet fee.
  
  We are unable to terminate the lease agreement without the relet fee being paid, as outlined on pages 4-5 of the lease in Section 2. Our leases do not have a buy-out clause or cancellation fee. The lease rights can be transferred to another person and with this transfer of the agreement, the relet charge of $350 is required. 

  **** did sign the lease, and it remains valid, as the lease itself is legally binding. The process requires that the leaseholder find a replacement to take over the agreement, and we have prioritized this request and identified a prospect who is able to assume the lease to help expedite this process for you all.
  
  Thank you for your understanding, and please let us know how you would like to proceed.
  
  Best,

  Summer ******

  Director of Property Management

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter leased property at ************************ 8/2023-7/31/24 and I was a co signer. Upon move the bathroom was filthy (cracked tub, mold all over the tub, cracks in flooring, black mold on ceiling and vents) and broken amenities. All of which I had to pay for cleaning and also filed reports through maintenance. Numerous ant and spider infestations in the bathroom and bedroom told we had to wait a week until regular exterminator visit. I had to pay my own exterminator as my premises uninhabitable like this. I also reported again the mold water stains on ceiling, cracked tub and flooring where ants seem to be entering. After my exterminator they sent theirs and said they would fix the crack floor molding and tub but did not. Also said water stains not mold and just painted over it. After they sprayed a different ant returned, fire ants that can bite and cause serious allergic and immune responses. They refused to fix the issue at source. Next the toilet handle wasnt working 5 different maintenance calls. Loss use of toilet repeatedly. Went entire evening with a non working toilet she had to keep using with no ability flush. Told me that was not emergency maintenance. I have numerous communication with management want refund for exterminator, cleaning, and loss of use of premises and they ignored. Months after lease ended they sent false charges for broken amenity and cleaning for $145. I have sent email certified letter and left messages indicating I am owed over 1k for charges loss of use. They have ignored all contact and sent the bill to collection agency who report my credit. I disputed notified collection they report its correct. I want **** credited and removed my and my daughter credit report or I will have to file for counter claim and dispute charges.

  Business Response

  Date: 05/27/2025

  Dear ******** and ******,

  
  Thank you for bringing your concerns to our attention. We genuinely appreciate your feedback.
  We are sorry to hear about your experience during your stay with us. Please know that we take your concerns seriously and will use this information to improve our services moving forward. We appreciate connecting with you and are glad we were able to reach an amicable solution.

  
  If you have any further questions or concerns, feel free to reach out to us directly!

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a former resident of Unit 1C5 at *********************************, and I moved out at the end of July 2024. At the time of my move-out, I followed all the instructions provided by the leasing office. This included removing all personal belongings, thoroughly cleaning the apartment, and returning both the apartment and mailbox keys, as well as the parking permit, to the leasing office on the day of my departure.However, beginning in September 2024, I started receiving emails stating that I owe a $50 charge for allegedly failing to return the keys. I submitted a dispute email as directed in the billing notice, but I have not received any response. Despite this, I have continued to receive monthly balance reminders. I have followed up multiple times via both email and phone, at least four attempts in total, yet I have received no replies or resolution.I request that this erroneous charge be removed from my account and that any further communications regarding this issue be discontinued. This situation has caused unnecessary inconvenience and frustration, and I would appreciate prompt action to resolve it.

  Business Response

  Date: 05/30/2025

  Good Afternoon,

  Upon review of the matter and emailed correspondence with the resident, we are pleased to report that the apartment complex and the resident have come to a mutual agreement that satisfies the residents request.
  
  We consider the matter resolved and appreciate the opportunity to address the concern.

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were told when renting the house we would only be charged 1050 for rent all utilities except electric was already included and every month they keep adding mores fees . I need to to know are they legally allowed to do that when its not what was agreed on ?

  Business Response

  Date: 05/05/2025

  Hello *****,

  Thanks for reaching out. Would you please provide the leaseholder's name as well as the name/address of the property you are inquiring about so we can research your concerns further?  

  Thank you.

  Customer Service

• Initial Complaint

  Date:04/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son is a transfer student to **********. He was completing the application to see if he could get housing at *********** for Fall of 2025. He should have paid more attention to the last page of the application, which they have the lease agreement as the last page of the application. So he signed thinking it was the application. I feel this is unethical practices preying on young students trying to start life. When I tried contacting to retract the lease agreement, it took 5 times of trying before anyone answered. They don't seem very willing to work with me, the guarantor or him the student, which concerns me about him living there now. They will not retract, even without his legal name on the documents. I would just like to have this situation be avoided by any other young students.

  Business Response

  Date: 06/16/2025

  I would like to clarify the situation based on the correspondence we received.
  
  On June 12, 2025, ******* ***** reached out with questions about ******** scheduled move-in date of August 17, 2025. She inquired about the possibility of an early move-in on August 16, any required deposits, unit assignments, and roommate arrangements. During her tour on May 23, we assured ******* that we would do everything possible to accommodate her requests, given the propertys occupancy at that time.
  
  The property management responded on June 13, stating that unit assignments would be finalized by mid-July and all her requested roommates had been solidified and that an early move-in would incur a $250 fee, which ****** would need to request through his resident portal. ******* acknowledged this information promptly.
  
  The Property Manager had previously worked closely with ******* to ensure she understood all aspects of the lease. Nonetheless, if ****** wishes to be released from his agreement, we would be happy to assist through the resident re-let process and continue to express this to all of our prospects, as the documents signed are legally binding.
  
  There is also a prompt, prior to any signatures that requires acknowledgment to ensure competence. 
  

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September after hurricane ****** and ****** we had leaks in the kitchen which caused damage to the roof and mold to begin growing in the cabinets, my roommates and i kept placing work orders but they were being completed with no work being done. The leaks continued to happen well into December that caused other problems like the over/stove not working for 2 weeks. which is when i filed the complaint with BBB and we finally received maintenance for the apartment. I emailed the front office with the concerns that our utilites will be higher due to maintenance team having to work in our unit, I was told i would not be charged utilites for the months of december-january. On march AND april rent not only was i charged for utilities but i was charged $150 over what my usual utilites are. i have automatic payments set up on the 3rd of every month, i also only leave enough money in my bank account for rent, which is $953 with our regular utilities. Due to the balance being higher due to the maintenance utilities the auto payment bounced back on the 6th, then i had to manually set the amount i wanted to pay to be $953 on the 7th. I emailed the province on the 9th asking why my account was over $150 where they explained to me utilites and NSF fee on the 10th. On the 11th i sent them Screenshots of everything that went down in december- january that said i should not be getting charged utilties, they didn't get back to me until the 14th, mind you there are daily late fees added to my account. On the same day i again explained that i should not have utilities let alone ones over $100. i didnt receive any other email, so on the 16th, i emailed the American campus director Summer ****** about the situation which she stated that the credits for December-January were accrued to my account as a credit. Because again in april i was being charged $1,086 due to utilities. i was sent a statement showing that my credit amount is $32. also NSF fees were taken directly out of my account

  Business Response

  Date: 06/17/2025

  Hi Chloe,
  
  Thank you for your email and for sharing your concerns regarding the utility charges and fees on your account.
  
  I want to clarify that credits for December and January fees were applied in March when the billing cycle hit. Additionally, a credit for late fees was provided in April as a courtesy to remove the accrued fees while working through your account concerns.
  
  Regarding the *** fee, we are unable to reverse that specific charge. However, Im more than happy to discuss your account further to provide clarity and assist where I can.
  
  I look forward to speaking with you in our upcoming meeting.
  
  Thank you,
  Summer ******
  Director of Property Management - *****

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  infestation of roaches

  Business Response

  Date: 04/04/2025

  The resident submitted a work order reporting the presence of roaches. The front office team contacted the resident to confirm the issue and provide preparation instructions for pest control treatment. The vendor has been scheduled to service the unit on Monday, April 7th, and the resident has been informed of the appointment.