Complaints

This profile includes complaints for Main Street Renewal LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Main Street Renewal LLC

  5001 Plaza on the Lk Ste 201 Austin, TX 78746-1070

• 

  Main Street Renewal LLC

  10233 S Parker Rd Ste 300 349 Parker, CO 80134

• 

  Main Street Renewal LLC

  707 S Grady Way Ste 600 Renton, WA 98057

• 

  Main Street Renewal LLC

  2016 E Randol Mill Rd, Ste. 404 Arlington, TX 76011

• 

  Main Street Renewal LLC

  4449 Easton Way Fl 2 Unit 2027 Columbus, OH 43219

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notice that I was being automatically enrolled into their version of renters insurance due to non compliance (not having the renters insurance). I was charged two fees. A non compliance fee AND the renters insurance ********* renters insurance was submitted and accepted by the company in January. In may, they claimed it was canceled, however, my insurance company stated they sent a follow up email stating my policy had not been canceled and I had not lapsed.Mainstreet still processed the non compliance fee and enrolled me in the renters insurance. Mainstreet is NOW claiming due to the missing word suite from the title of the company on my CURRENT renters insurance makes it invalid. They are refusing to remove the charges.When submitting my renters insurance, the name auto populated. This was not ever brought up as an issue until they tried charging me for the renters insurance.

  Business Response

  Date: 07/22/2025

  Main Street Renewal has reviewed the concerns and coordinated with the ***************************** Upon further evaluation, it was determined that the charges were not valid, and charges were refunded and applied to the ledger accordingly. *** considers this matter resolved.

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** ********

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charges: $667.00 Painting & Drywall Repairs Charges: $100.00 Late Fee Charges: $320.00 Repair/Replace Damaged Hardware (Smoke Detectors, Doorstops, Doorknob, Cabinet knobs, HTR, TPH, STB) Main Street Renewal are charging fees without any proof. When I have submitted the proof no holes were left behind. Also smoke detectors were left just no batteries were left behind. They were all in working condition. Normal wear and tear from a 5 year stay is expected. These fees are not valid.

  Business Response

  Date: 07/16/2025

  Main Street Renewal has reviewed the concerns regarding the disputed charges associated with the security deposit for the previous residence at *********************. After a thorough review of the move-out documentation, photos, and inspection reports, the Security Deposit Team has confirmed that the charges assessed for painting, drywall repairs, and replacement of damaged hardware are valid and in accordance with the terms outlined in the lease agreement. At this time, no adjustments will be made to the account.

  Customer Answer

  Date: 07/16/2025

  Complaint: 23598653
  
  I am rejecting this response because: I do not agree with the total amount that was charged. Including the $100 late fee that was added without proof of what was owed prior.
  
  Regards,
  
  Shaquetia *******

  Business Response

  Date: 07/21/2025

  *** has reviewed the concerns regarding the security deposit charges. Based on the move-out documentation and lease agreement, the charges for painting, drywall repairs, and hardware replacement are valid. No adjustments will be made at this time. This matter is considered resolved. 

  Customer Answer

  Date: 07/21/2025

  Complaint: 23598653
  
  I am rejecting this response because: it didnt include if the late fee is valid. The $100 should be removed because I was unaware of the amount needed to be paid until the other MS ********************** home was ready. 
  
  Regards,
  
  Shaquetia *******

• Initial Complaint

  Date:07/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a home it blanked out as soon as I paid my money . I was denied than sent a email to submit my voucher. I kept calling getting different answers. I was first told the issue was renter report. To which several agents claim it had nothing to do with my credit. Being the website claims there is no minimum credit score. Next I was called by a so called manager who stated even though they know they will get paid by another agency. The just changed there policy to a minimum of ******* which doesn't make sense. But I'm not entitled to my application fee refunded. The home has been on the market for over six months, which means that they most likely are collecting application fees to pay the monthly feeof the home which term means they need no renters which causes them to collect all profit and they don't have to do any repairs because they are playing on fact that most applicants Are believing that their rental score has something to do with their rental history when in fact, it is their credit score listed as a different name . They also claim I change my phone number a lot which I don't for them to be able to send me a denial within less than a minute. They should've beenable to send me a report as well. They are false advertising.

  Business Response

  Date: 07/17/2025

  Main Street Renewal has reviewed the concerns regarding the application process. All application fees are non-refundable, as outlined in the application requirements agreed to at the time of submission. At this time, the application outcome remains unchanged, and Main Street Renewal considers this matter resolved.

  Customer Answer

  Date: 07/17/2025

  Complaint: 23578367
  
  I am rejecting this response because:
  
  Regards,
  
  ******** English

   

  i told by agent (supervisor) that you just updated your requirement and you are working to update website. The website claims it doesn't have a minimum credit score but I was denied base off credit.mainstreet doesn't try to resolve any complaints. 

  Business Response

  Date: 07/21/2025

  Main Street Renewal has reviewed the concerns regarding the application denial. While our website does not list a specific minimum credit score, application decisions are based on a variety of screening criteria, which include but are not limited to credit history, rental history, and background information.
  If you believe the information provided by ********** is inaccurate, you may dispute it directly with them by contacting ************** or via email at **************************** At this time, the application decision stands, and no further adjustments will be made.

  Customer Answer

  Date: 07/21/2025

  Complaint: 23578367
  
  I am rejecting this response because:
  
  Regards,
  
  ******** English

  as seen from other complains you give different reasons for denial. I called and spoke to different people. I was told you all are updating your policy. Your website is a lie. Your agent have bad customer service. Even the response is questionable 

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23rd I filed a maintenance request for the refrigerator in the home I am renting from MainStreet Renewal. A week later they assigned a technician to come to the home to inspect/repair. The technician arrived on July 1st and inspected the refrigerator and concluded that the refrigerator was irreparable and that he would put in a request for a replacement of the refrigerator. Now more than a week later a company attempted to deliver a refrigerator however I refused the delivery because the replacement refrigerator is not of like kind/quality specifically the original refrigerator was 26 cubic feet and the replacement refrigerator is 18 cubic feet. I called customer service and spoke to an extremely rude supervisor who told me that it is not their policy to replace the refrigerator with like kind/quality and that I would have to just accept whatever it is they are willing to do. I mentioned that the delivery persons mentioned that MainStreet does this often to their customers and that customers have refused the delivery and requested a like kind/quality refrigerator. I live in a four bedroom, two bathroom home and the replacement refrigerator is a size of refrigerator appropriate for a one bedroom apartment. Although I have been without a refrigerator for weeks the company has offered absolutely no concessions and is now forcing me to accept a refrigerator that is not appropriate for the size of home I live in. I am asking that MainStreet Renewal replaces the refrigerator with one that is similar in size.

  Business Response

  Date: 07/14/2025

  Main Street Renewal has reviewed the concerns regarding the refrigerator replacement. As of July 10, 2025, a new appliance was ordered and is currently in transit for delivery to the property. Once the replacement has been successfully delivered and confirmed, our team will initiate a review to evaluate a possible concession in acknowledgment of the inconvenience experienced during this time.

  Customer Answer

  Date: 07/14/2025

  Complaint: 23577013
  
  I am rejecting this response because:

  Response is vague and does not specifically address my concerns regarding the replacement of a like make/model/size refrigerator as the one currently in the home. I am unsatisfied with this vague response and lack of addressing the companys refusal to replace the non working refrigerator with one of like kind/quality/size. To be specific, I am seeking that the company confirm that they are indeed replacing the refrigerator with a like kind/quality/size. 
  

  Also, the ability to offer a concession should not be impacted by the delivery and acceptance of the new refrigerator as that forces me the customer to first accept a refrigerator prior to being offered a concession. This is a coercive approach. 

  
  Regards,
  
  Devica Laltapershad

  Business Response

  Date: 07/15/2025

  Main Street Renewal has reviewed the concerns related to the refrigerator replacement. On July 10, 2025, a new full-size appliance was approved by the local team and is currently en route for delivery to the property. This replacement was selected to appropriately accommodate the household's needs. Once the delivery is successfully completed, our team will proceed with a review to assess a potential concession in recognition of the inconvenience experienced.
  

  Customer Answer

  Date: 07/16/2025

  Complaint: 23577013
  
  I am rejecting this response because:

  The response continues to be vague with no concise indication that the replacement refrigerator is of like kind/quality/size of the one that was in the home that no longer works. There is no specific answer to the actual size of the refrigerator. Full size is a vague description of the refrigerator that was ordered on 7/10/2025. There is no indication of the cubic feet nor model number of the replacement. Furthermore the company took action on 7/10/2025 without first contacting me, consulting with me about their next steps nor asked me about my availability for a delivery. I will not accept a replacement unless it is of like size/quality/kind, meaning it should be comparable to the refrigerator that was in the home. The company continues to act unprofessional with deceptive and vague communication and actions. 
  
  Regards,
  
  Devica Laltapershad

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/30/25, I was charged $100 by my landlord for HVAC maintenance allegedly involving the replacement and/or cleaning of an HVAC filter. However, on 6/05/25, a Maintstreet Renewal technician named ******** visited my home regarding a dishwasher concern. During his visit, I mentioned that our back bedrooms receive very little airflow and become extremely hot. ******** advised me to submit a maintenance request for an **** company to check the ventilation. I specifically asked him if I would be charged for this service, and he assured me I would not. I asked again, Even if they find nothing wrong, I wont be charged? He confirmed that I would not. He explained that the **** company would inspect the vents for any blockages and examine the ductwork. I also informed him that I change both furnace filters monthly.On 6/06/25, two HVAC technicians arrived at my home. One remained outside while the other entered the house. The technician inside checked the furnace filters and stated they were clean. He then inspected the back bedroom and accessed the attic to examine the furnace. Afterward, he stepped outside and mentioned that he planned to clean the outdoor unit since rental companies often neglect HVAC maintenance. He later returned to the door and stated the unit was filthy, and we should notice improved airflow after the *********** no point did the technician replace or clean any filters inside the home.Despite my attempts to dispute the charge, it was upheld without any supporting documentation or verification of the services claimed. I am paying the $100 solely to remain compliant with my lease while I seek legal counsel.

  Business Response

  Date: 07/11/2025

  Main Street Renewal has reviewed the concern. The $100 charge for HVAC maintenance will not be refunded, as residents are responsible for replacing HVAC filters after the first 30 days of tenancy, per the lease agreement.

  Customer Answer

  Date: 07/12/2025

  Complaint: 23572569
  
  I am rejecting this response because:

  as no such service did occur.

  Regards,
  
  ****** *****

  Business Response

  Date: 07/18/2025

  Main Street Renewal has reviewed the concern. The $100 charge for HVAC maintenance remains valid, as the responsibility for replacing HVAC filters after the initial 30 days of tenancy is outlined in the lease agreement. As such, a refund will not be issued. Main Street Renewal considers this matter resolved. 

  Customer Answer

  Date: 07/18/2025

  Complaint: 23572569
  
  I am rejecting this response because:

  services stated did not occur

  Regards,
  
  ****** *****

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a tenant with MainStreet Renewal for over six years, and their conduct has been consistently negligent, obstructive, and unacceptable. They advertise multiple rent payment options, including WIPS and an online portal. I have relied on **** due to its convenience and to avoid the $50+ debit card fee charged through the portal. Without any warning, WIPS was down for a full week, making timely rent payment impossible. When I attempted to pay after it was restored, my account returned as invalid. I later learned my **** account number had been changed without my knowledge. This lack of notice directly caused a delay.When I finally received the updated account number, I was told I now owed $650 in fees and could only pay using the online portalremoving WIPS as an option. Forcing tenants to use one method while charging excessive fees is predatory. Their system failurenot minecaused this delay.This is not the only issue. The property floods with rain. There is no working upstairs A/C, making it unlivable in summer. The third bathroom has never worked. The carpet was filthy at move-in and hazardous, with exposed tacks where it was lifting. My daughter sustained lacerations to her feet and knees as a result. The door frames were chewed by a dog and simply painted over. My children have gotten sick due to mold, and I was told to buy humidifiers. Ive lost property due to mold ********* make matters worse, my sisterwho moved out years agois still receiving property-related mail.I demand the $650 fee be waived, WIPS restored, mold remediated, A/C and bathroom repaired, dangerous carpet replaced, and outdated records corrected. Enough is enough.

  Business Response

  Date: 07/14/2025

  Main Street Renewal has reviewed the concerns raised. Our records show that all reported maintenance issues have been addressed and completed. Additionally, a refund of the $650 in assessed fees has been processed as a courtesy. At this time, the matter is considered resolved.

  Customer Answer

  Date: 07/14/2025

  Complaint: 23571487
  
  I am rejecting this offer because it does not reflect the resolution that was communicated to me via email. I have attached the email in which it was clearly stated that $300 in late fees and the $650 eviction fee would be waived for a total of $950 in waived fees.
  

  I want to be clear: I am more than willing to comply and make the agreed-upon payment as long as the fees are waived as promised. I replied directly to the email confirming this resolution, but I have not received any further response or update since.
  
  Ive made multiple attempts to follow up and check the payment portal, but the adjustments still have not been applied to my account. Until the terms that were agreed upon in writing are honored, I cannot proceed and for that reason, I must reject the current offer.
  
  
  I remain ready and willing to resolve this matter immediately, once the correct waivers are in place.
  
  
  
  Regards,
  
  ****** *******

  Business Response

  Date: 07/17/2025

  Main Street Renewal has reviewed the concerns regarding the agreed-upon fee waivers. Our internal records confirm that a total of $950, including a $300 late fee waiver and a $650 eviction fee waiver, has been waived and properly applied to the account. This adjustment is reflected in the resident ledger. Main Street Renewal considers this matter resolved.

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted a request to have my AC unit fixed 6/27 here we are 7/8 and still have not been able to speak to a LIVE REPRESENTATIVE, no compensation offered or any accommodations. It get close to 100 degrees in my home and I have two kids one with respiratory issues as well as myself. No sense of urgency fixing my UNIT at all. Extremely disappointed and frustrated with this leasing agency.

  Business Response

  Date: 07/15/2025

  Main Street Renewal has reviewed the concerns regarding the **** system. We received confirmation from the vendor that the repairs have been completed. Repairs related to the deck remain in progress and are currently being coordinated with the assigned vendor to ensure timely completion. 
  

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charges added to my ledger even though I have been in compliance. I have documented each time I have reached out via the ticket (In addition to email and phone call). I have posted my declaration page, the notes and the charges.I have asked them multiple times to remove the charges on my account. They will not reply to me.

  Business Response

  Date: 07/10/2025

  Main Street Renewal has reviewed the concern. Charges were applied due to non-compliance, as proof of insurance was not received by the 06/20/2025 deadline. A compliant policy was received on 06/28/2025, and charges have since been discontinued. Refunds for charges incurred prior to that date are not eligible for approval under current policy guidelines.

  Customer Answer

  Date: 07/10/2025

  Complaint: 23567714
  
  I am rejecting this response because:

  Proof of insurance was sent to ***** ***** to our move-in. I have uploaded the document to the resident portal multiple times. It seems like it was deleted off the portal. As a resident, I do not have the ability to do this
  
  Regards,
  
  ******* Aza

  Business Response

  Date: 07/14/2025

  Main Street Renewal has reviewed the concern. According to our records, the proof of insurance was not received until 6/28nearly one month after the lease start date and one day after *************************** was activated. Based on this, the charges assessed remain valid.

  Customer Answer

  Date: 07/14/2025

  Complaint: 23567714
  
  I am rejecting this response because:

  as you can see in the upper right hand corner that insurance has been active prior to moving in
  
  Regards,
  
  ******* Aza

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our ** has not been working since 6/15 and we still do not have a resolution. The lease clearly states its urgent when the ac is not working and the temperature outside is above 90 degrees. For the last three weeks the majority of the days have had over 90 degree weather. We have asked for portable ac unit and have not been provided. It is 94 degrees today and we have a 1 week old newborn. She got a heat rash from being overheated the other day because of this issue. Main Street has been provided with a report from the ** vendor that the compressor is broken but they cant fix it or order new parts until ** provides approval which they are not providing. All we are asking is to at least have portable ac units while they resolve this and that is not happening. We pay $4750 a month in rent and pay on time. This is not the first issue weve had with the property management company with lack of responsiveness. We have to continuously follow up and even then still no resolutions.

  Business Response

  Date: 07/11/2025

  Main Street Renewal has reviewed your concerns regarding the **** issue. Our records confirm that a technician was dispatched and the necessary repairs were completed. The air conditioning system is now fully operational. We consider the matter resolved.

  Customer Answer

  Date: 07/11/2025

  Complaint: 23565925
  
  I am rejecting this response because:
  
  You are saying the issue is resolved yet someone from Main Street just reached out to me today 6/11 at 12pm asking if it has been resolved. So clearly there is no proper communication or validation happening to make sure the issue is resolved. The maintenance manager told us yesterday 6/10 that even though theyve found a way to get the ** working again as of 6/9 they are still going to replace the unit as it has been faulty. So the issue is still not fully resolved as it could break again. Also no offer for compensation has been provided despite having gone over 3 weeks with a broken ** in over 90 degree weather with a newborn child. 
  Regards,
  
  ******* *****

  Business Response

  Date: 07/17/2025

  Main Street Renewal has conducted a thorough review of the concerns regarding the **** system. The unit was temporarily restored to working condition as of June 9, 2025, a full replacement was approved due to the systems history of inconsistent performance. A vendor was scheduled to complete the replacement; however, we were notified that access to the property was not granted, preventing the installation.
  The **** replacement remains authorized, and efforts are underway to reschedule the vendor visit. Coordination will be necessary to ensure access is available so the installation can proceed. Once the new unit has been successfully installed, our team will conduct a final review of the situation.
  

  Customer Answer

  Date: 07/17/2025

  Complaint: 23565925
  
  I am rejecting this response because:
  No outreach has been made by the vendor nor Main Street Renewal to schedule an appointment for the replacement of the unit. The vendor has access to the property and we were never notified of an appointment. 
  It is July 17th and the last update we received was July 9th. They say effort is being made to schedule an appointment but we have received no communication. 

  Per the screenshots a work order was placed July 9th and the case says there was an appointment July 6th which is obviously not true since a work order wasnt even put in until the 9th. There is no record of any other appointment. 
  Regards,
  
  ******* *****

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to charge my account falsely. I do not have a septic tank and they are charging monthly for somethihing I do not have. They have added other charges like late fees and maintenance fees without explanation. You can't call and talk to anyone as there automated AI system does not connect you to anyone. When you dont pay what they claim you owe they add additional fees. They do not respond to emails or texts. They still.have yet to clean this place after a rat infestation that was there fault from the beginning of the rental. I still can't use my cabinets in the kitchen due to this. I have had it with these slumlords who are scamming their residents. I want out of my lease, I want my account adjusted and I want them to stop charging me for something I dont have. Filing a complaint with yall was the only way they responded about the rats. Hopefully, this will get them to adjust my account, take off the erroneous charges, and give me a month to find somewhere else to live without it going on my credit.

  Business Response

  Date: 07/11/2025

  Main Street Renewal has reviewed your concerns regarding the charges on your account. After a thorough review, we have confirmed that septic fees were applied in error. These charges have been fully refunded. Additionally, as a one-time courtesy, we have approved the removal of the associated late fee. Your ledger has been updated accordingly.

  Customer Answer

  Date: 07/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is partially satisfactory to me. I still want to know what the difference between the base rent of 826 on the ledger and the base rent of 1035 that I pay every month. Why is the renters insurance not included in the 1035 what is the extra 240 that you are charging me for? I would like a response to this.
  
  Regards,
  
  ****** ******** *****