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Business Profile

Property Management

Main Street Renewal LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Main Street Renewal LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Main Street Renewal LLC has 12 locations, listed below.

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    Customer Complaints Summary

    • 1,894 total complaints in the last 3 years.
    • 547 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/17/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      **** ********

      Business Response

      Date: 07/22/2025

      Main Street Renewal has reviewed the concerns and coordinated with the ***************************** Upon further evaluation, it was determined that the charges were not valid, and charges were refunded and applied to the ledger accordingly. *** considers this matter resolved.

    • Initial Complaint

      Date:07/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint: 23598653

      I am rejecting this response because: I do not agree with the total amount that was charged. Including the $100 late fee that was added without proof of what was owed prior.

      Regards,

      Shaquetia *******

      Business Response

      Date: 07/16/2025

      Main Street Renewal has reviewed the concerns regarding the disputed charges associated with the security deposit for the previous residence at *********************. After a thorough review of the move-out documentation, photos, and inspection reports, the Security Deposit Team has confirmed that the charges assessed for painting, drywall repairs, and replacement of damaged hardware are valid and in accordance with the terms outlined in the lease agreement. At this time, no adjustments will be made to the account.

      Business Response

      Date: 07/21/2025

      *** has reviewed the concerns regarding the security deposit charges. Based on the move-out documentation and lease agreement, the charges for painting, drywall repairs, and hardware replacement are valid. No adjustments will be made at this time. This matter is considered resolved. 

      Customer Answer

      Date: 07/21/2025

      Complaint: 23598653

      I am rejecting this response because: it didnt include if the late fee is valid. The $100 should be removed because I was unaware of the amount needed to be paid until the other MS ********************** home was ready. 

      Regards,

      Shaquetia *******

    • Initial Complaint

      Date:07/10/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Complaint: 23578367

      I am rejecting this response because:

      Regards,

      ******** English

       

      i told by agent (supervisor) that you just updated your requirement and you are working to update website. The website claims it doesn't have a minimum credit score but I was denied base off credit.mainstreet doesn't try to resolve any complaints. 

      t is their credit score listed as a different name . They also claim I change my phone number a lot which I don't for them to be able to send me a denial within less than a minute. They should've beenable to send me a report as well. They are false advertising.

      Business Response

      Date: 07/17/2025

      Main Street Renewal has reviewed the concerns regarding the application process. All application fees are non-refundable, as outlined in the application requirements agreed to at the time of submission. At this time, the application outcome remains unchanged, and Main Street Renewal considers this matter resolved.

      Customer Answer

      Date: 07/21/2025

      Complaint: 23578367

      I am rejecting this response because:

      Regards,

      ******** English

      as seen from other complains you give different reasons for denial. I called and spoke to different people. I was told you all are updating your policy. Your website is a lie. Your agent have bad customer service. Even the response is questionable 

      Business Response

      Date: 07/21/2025

      Main Street Renewal has reviewed the concerns regarding the application denial. While our website does not list a specific minimum credit score, application decisions are based on a variety of screening criteria, which include but are not limited to credit history, rental history, and background information.
      If you believe the information provided by ********** is inaccurate, you may dispute it directly with them by contacting ************** or via email at **************************** At this time, the application decision stands, and no further adjustments will be made.

    • Initial Complaint

      Date:07/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Complaint: 23577013

      I am rejecting this response because:

      Response is vague and does not specifically address my concerns regarding the replacement of a like make/model/size refrigerator as the one currently in the home. I am unsatisfied with this vague response and lack of addressing the companys refusal to replace the non working refrigerator with one of like kind/quality/size. To be specific, I am seeking that the company confirm that they are indeed replacing the refrigerator with a like kind/quality/size. 

      Also, the ability to offer a concession should not be impacted by the delivery and acceptance of the new refrigerator as that forces me the customer to first accept a refrigerator prior to being offered a concession. This is a coercive approach. 


      Regards,

      Devica Laltapershad

      that customers have refused the delivery and requested a like kind/quality refrigerator. I live in a four bedroom, two bathroom home and the replacement refrigerator is a size of refrigerator appropriate for a one bedroom apartment. Although I have been without a refrigerator for weeks the company has offered absolutely no concessions and is now forcing me to accept a refrigerator that is not appropriate for the size of home I live in. I am asking that MainStreet Renewal replaces the refrigerator with one that is similar in size.

      Business Response

      Date: 07/14/2025

      Main Street Renewal has reviewed the concerns regarding the refrigerator replacement. As of July 10, 2025, a new appliance was ordered and is currently in transit for delivery to the property. Once the replacement has been successfully delivered and confirmed, our team will initiate a review to evaluate a possible concession in acknowledgment of the inconvenience experienced during this time.

      Customer Answer

      Date: 07/16/2025

      Complaint: 23577013

      I am rejecting this response because:

      The response continues to be vague with no concise indication that the replacement refrigerator is of like kind/quality/size of the one that was in the home that no longer works. There is no specific answer to the actual size of the refrigerator. Full size is a vague description of the refrigerator that was ordered on 7/10/2025. There is no indication of the cubic feet nor model number of the replacement. Furthermore the company took action on 7/10/2025 without first contacting me, consulting with me about their next steps nor asked me about my availability for a delivery. I will not accept a replacement unless it is of like size/quality/kind, meaning it should be comparable to the refrigerator that was in the home. The company continues to act unprofessional with deceptive and vague communication and actions. 

      Regards,

      Devica Laltapershad

      Business Response

      Date: 07/15/2025

      Main Street Renewal has reviewed the concerns related to the refrigerator replacement. On July 10, 2025, a new full-size appliance was approved by the local team and is currently en route for delivery to the property. This replacement was selected to appropriately accommodate the household's needs. Once the delivery is successfully completed, our team will proceed with a review to assess a potential concession in recognition of the inconvenience experienced.

    • Initial Complaint

      Date:07/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Complaint: 23572569

      I am rejecting this response because:

      as no such service did occur.

      Regards,

      ****** *****

      clean. He then inspected the back bedroom and accessed the attic to examine the furnace. Afterward, he stepped outside and mentioned that he planned to clean the outdoor unit since rental companies often neglect HVAC maintenance. He later returned to the door and stated the unit was filthy, and we should notice improved airflow after the *********** no point did the technician replace or clean any filters inside the home.Despite my attempts to dispute the charge, it was upheld without any supporting documentation or verification of the services claimed. I am paying the $100 solely to remain compliant with my lease while I seek legal counsel.

      Business Response

      Date: 07/11/2025

      Main Street Renewal has reviewed the concern. The $100 charge for HVAC maintenance will not be refunded, as residents are responsible for replacing HVAC filters after the first 30 days of tenancy, per the lease agreement.

      Customer Answer

      Date: 07/18/2025

      Complaint: 23572569

      I am rejecting this response because:

      services stated did not occur

      Regards,

      ****** *****

      Business Response

      Date: 07/18/2025

      Main Street Renewal has reviewed the concern. The $100 charge for HVAC maintenance remains valid, as the responsibility for replacing HVAC filters after the initial 30 days of tenancy is outlined in the lease agreement. As such, a refund will not be issued. Main Street Renewal considers this matter resolved. 

    • Initial Complaint

      Date:07/08/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Complaint: 23571487

      I am rejecting this offer because it does not reflect the resolution that was communicated to me via email. I have attached the email in which it was clearly stated that $300 in late fees and the $650 eviction fee would be waived for a total of $950 in waived fees.

      I want to be clear: I am more than willing to comply and make the agreed-upon payment as long as the fees are waived as promised. I replied directly to the email confirming this resolution, but I have not received any further response or update since.

      Ive made multiple attempts to follow up and check the payment portal, but the adjustments still have not been applied to my account. Until the terms that were agreed upon in writing are honored, I cannot proceed and for that reason, I must reject the current offer.


      I remain ready and willing to resolve this matter immediately, once the correct waivers are in place.



      Regards,

      ****** *******

      A/C, making it unlivable in summer. The third bathroom has never worked. The carpet was filthy at move-in and hazardous, with exposed tacks where it was lifting. My daughter sustained lacerations to her feet and knees as a result. The door frames were chewed by a dog and simply painted over. My children have gotten sick due to mold, and I was told to buy humidifiers. Ive lost property due to mold ********* make matters worse, my sisterwho moved out years agois still receiving property-related mail.I demand the $650 fee be waived, WIPS restored, mold remediated, A/C and bathroom repaired, dangerous carpet replaced, and outdated records corrected. Enough is enough.

      Business Response

      Date: 07/14/2025

      Main Street Renewal has reviewed the concerns raised. Our records show that all reported maintenance issues have been addressed and completed. Additionally, a refund of the $650 in assessed fees has been processed as a courtesy. At this time, the matter is considered resolved.

      Business Response

      Date: 07/17/2025

      Main Street Renewal has reviewed the concerns regarding the agreed-upon fee waivers. Our internal records confirm that a total of $950, including a $300 late fee waiver and a $650 eviction fee waiver, has been waived and properly applied to the account. This adjustment is reflected in the resident ledger. Main Street Renewal considers this matter resolved.

      Customer Answer

      Date: 07/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ****** *******

    Main Street Renewal LLC is NOT a BBB Accredited Business.

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