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Business Profile

Property Management

Main Street Renewal LLC

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Main Street Renewal LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Main Street Renewal LLC has 11 locations, listed below.

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    Customer Review Ratings

    1.61

    Average of 1,007 Customer Reviews

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    Review Details

    • Dominic C

      Date: 07/25/2025

      I am so grateful to be a part of this magnificent community Main Street are so respectful and supportive. They responds within minutes and always generous.

    • David G

      Date: 07/25/2025

      They have been phenomenal since me and my family have moved in we haven't has to wait no longer than 3 days to get stuff fixed absolutely love it

    • Amanda S

      Date: 07/24/2025

      We have been residents with Mainstreet for 6 years so when we had to relocate due to work we wanted to transfer to another Mainstreet property. We found a property that was listed as 1900 sqft. Went to tour the property 3 separate times to find we couldnt access the property. When we called to get help all 3 times the **** told us to hire a real estate agent to gain access. I couldnt understand how a management company couldnt gain access to one of their properties. They told us to fill out an application in order to get approved (already a resident) and then we could gain access. We asked for a supervisor to call us back to no avail. We went ahead and applied got approved and still couldnt view the home. They told us we could get access once we signed the lease. I wanted to SEE it before that but the runaround was so exhausting and we HAD to relocate and couldnt find any other place that would fit our needs on paper so we signed. Once we got there the home is significantly smaller than advertised 1500 sqft and there is so much damage and the home has not been cleaned and there are a lot of broken parts on appliances. I put in 7 maintenance requests on move in day and I currently have 5 maintenance requests pending because 2 of the requests are listed as being the residents responsibility. How can I be responsible for something wrong on move in day?! Ive been trying to talk with a supervisor about the condition of the home for 5 days and Im either forgotten or put on endless hold (more than 20 minutes) just to be disconnected. Im so upset. Im just looking for a little kindness and compassion from a company weve done business with for the past 6 years.

    • Aaron E

      Date: 07/24/2025

      Company is great with following up with repairs for our property

    • Henry H

      Date: 07/23/2025

      I've not had to deal with anyone directly, but I have had extreme frustration having to deal with an app. My 1 star review is 100% a maintenance issue. I have currently been without working AC for 5 days. Some might argue it's only 5 days. I live in ******* and the inside temperature reaches 92. I have been communicating through their app and haven't had any success. I'm 50+ and have a few medical conditions and have expressed those concerns via the app. Now the app did say that I could hire a third party but I will not be reimbursed. My next step is contacting a lawyer and withholding rent legally, so if I could rate them lower, I would.

    • Brett T

      Date: 07/22/2025

      They are by far the best company *** ever leased from. Always able to get someone on the call and get answers to any questions you might have.

    • April B

      Date: 07/22/2025

      I am a current tenant at one of their properties located in *******. With over 20 years of experience as a property manager, I fully understand that unexpected maintenance issues can arise. However, I am extremely concerned about the ongoing lack of response to a serious maintenance matter at my residence, which has now resulted in a personal injury.On March 11, 2025, I reported a leak in my apartment, where water was seeping up through the carpet in the master bedroom and the tile flooring in the hallway outside the half-bath. While the source of the leak was addressed, no further steps have been taken to repair the damage left behind. To date, the broken tile and water-damaged carpet have not been replaced, and no dehumidifier was used to dry the affected ******** a result, mold and mildew have developed beneath the carpet and tile, and the subfloor remains wet. Despite placing four maintenance requestsall of which have been closedcontractors and their own maintenance technicians have confirmed that the carpet, tile, and subfloor require full replacement.I have now submitted a fifth maintenance request and am urging their immediate attention to this matter. Failure to address these hazardous conditions has already led to an ankle injury, and I will expect reimbursement for any related medical expenses. Please note that I formally reported the trip hazards on May 6, 2025.

    • William G

      Date: 07/21/2025

      We are in *******, *******. Our house is 96 with two portable AC units they brought because the air conditioner needs to be replaced and they refuse to pay for more nights of a hotel stay. They paid for three. The *** says the repair must be completed within five business days in this heat and they have exceeded that and are not offering proper safe accommodation options.

    • Alex G

      Date: 07/21/2025

      Horrible communication and service. Everything in this house is put together with spit and glue. Getting a maintenance or repair is lengthy convoluted and usually makes me miss 2-3 days of work. **** like *** are too busy reading a script to listen to the customer. I am very unhappy and do not recommend.

    • Josslyn M

      Date: 07/21/2025

      We filed a request to get our AC fixed on June 23rd. They told us that our air compressor was out and they gave us an window unit in the kitchen. It's July 21 we STILL have no AC. Im an expecting mother and and a mother of 2 kids under 13. We were told to wait 4 to 6 weeks starting on the first. We have endured temperatures as high as 94 degrees in the house. These temperatures are deadly in a car so why should it be ok in a home? By far the most INCONSIDERATE UNPROFESSIONAL business I've ever encountered. I see why they are NOT apart of the BBB. HIGHLY would NOT recommend.

    Main Street Renewal LLC is NOT a BBB Accredited Business.

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