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Business Profile

Carpet and Rugs

Incredible Rugs and Decor

Reviews

Customer Review Ratings

4.65/5 stars

Average of 26 Customer Reviews

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Review Details

  • Review fromAlecia B

    Date: 07/07/2025

    5 stars

    Alecia B

    Date: 07/07/2025

    *** purchased many rugs from this company. The rugs are always better than expected, beautiful and high quality. The communication around recognizing the order, communicating the shipping information have been helpful. They have answered any questions I have quickly and throughly as well. Thank you for the consistent customer service!

    Incredible Rugs and Decor

    Date: 07/08/2025

    Thank you very much for your feedback. We're delighted to hear your feedback and thank you for your business. Sincerely - Incredible Rugs Team.
  • Review fromCarole C

    Date: 03/14/2025

    5 stars

    Carole C

    Date: 03/14/2025

    Absolutely great communication. Beautiful rug. Fast shipping. Great company. This is 2nd rug Ive purchased from Incredible Rugs.

    Incredible Rugs and Decor

    Date: 03/17/2025

    Thank you very much for your kind words. We're delighted to know you are happy with your shopping experience and our prodcuts and thank you for shopping with us. 
  • Review fromPatricia D

    Date: 10/25/2024

    5 stars

    Patricia D

    Date: 10/25/2024

    I've shopped with success at Incredible rugs and decor previously and looked there again for rugs. They have a huge selection of beautiful rugs of all kinds. Their prices are decent. I found what I was looking for, my order processed and shipped within a couple of days and I'm very pleased with the rugs and their website. I will continue to shop there.

    Incredible Rugs and Decor

    Date: 10/26/2024

    Thank you for your kind feedback. We appreciate your business and hope to serve you again, soon. 
  • Review fromLynne L

    Date: 10/02/2024

    4 stars

    Lynne L

    Date: 10/02/2024

    Great customer service and my rug was delivered in 2 days.

    Incredible Rugs and Decor

    Date: 10/25/2024

    Thank you for your feedback. We're delighted to know you are happy with our service! 
  • Review fromJessica B

    Date: 07/21/2024

    5 stars

    Jessica B

    Date: 07/21/2024

    Beautiful rug that was accurate to the pictures and shipped so fast! Also better priced than identical rugs that I saw in store. A+

    Incredible Rugs and Decor

    Date: 10/25/2024

    Thank you very much. We are happy to hear that you had a good shopping experience with Incredible Rugs and Decor.
  • Review fromJanet M

    Date: 06/28/2024

    5 stars

    Janet M

    Date: 06/28/2024

    Great quality, fast delivery. Love that you can order and see a small sample rug before ordering the large size. Color was exactly as shown online.

    Incredible Rugs and Decor

    Date: 10/25/2024

    We're so happy to hear that you had a good experience with our Rug Sample Program. We hope to server you again, soon!
  • Review fromJohn C

    Date: 06/21/2024

    1 star

    John C

    Date: 06/21/2024

    Horrible! 75% of carpet Sellers in the ************* offer free Returns. Even though this rug was shipped directly from the manufacturer, Incredible rugs charged me a Discounted shipping rate ??To return an 8 x 10 rug. I had to return the rug because I also needed another size that they told me was out of stock.Try using other sellers like Bed ************** Wayfair, Amazon, and so many others that offer the same rug had a cheaper price and offer free return.

    Incredible Rugs and Decor

    Date: 10/25/2024

    We appreciate your feedback. However, we confirmed that the rug you purchased from us, which is a large, thick, heavy quality area rug, is not sold on the sites you mentioned with free returns. If you research a bit you'll find that typically free returns are only offered on light-weight, lower quality rugs and decor products.
  • Review fromDavid H

    Date: 05/15/2024

    5 stars

    David H

    Date: 05/15/2024

    Incredible selection of beautiful rugs and fast delivery. Everything to like about a business.

    Incredible Rugs and Decor

    Date: 10/25/2024

    Thank you for your kind words. We appreciate the feedback and look forward to serving you again.
  • Review fromCarol D

    Date: 05/09/2024

    5 stars

    Carol D

    Date: 05/09/2024

    Easy to use website, speedy delivery and the rug is exactly what I wanted. The colors are true to the picture.

    Incredible Rugs and Decor

    Date: 10/25/2024

    Thank you so much!
  • Review fromKaren P

    Date: 04/03/2024

    5 stars
    You guys went above and beyond to get ** the correct rugs. If they were low stock you would have them put our name on it at the warehouse. Awesome customer service. Love you live chat. I will be buying all my rugs from you going ahead. Thanks Incredible rugs.

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