We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Carpet and Rugs

Incredible Rugs and Decor
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.65

Average of 26 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Kathy E

    Date: 11/17/2023

    We have ordered their rugs multiple times and absolutely love each and every one. Great quality products and received quickly. We refer Incredible Rugs and Decor to all of our friends. you will not be disappointed!

  • Michele S

    Date: 06/12/2023

    My third time ordering from this company and they are excellent to work with.From the time the order was placed to processing and shipping, customer service kept me notified of every step. I am very happy and will continue to order from them.

  • Kathy C

    Date: 06/12/2023

    We are extremely happy w our rug as well as the EXCELLENT CUSTOMER SERVICE provided by ********************** Rugs.The rug is vibrant and feels plush! GREAT VALUE!We're so happy, we've just ordered another rug from them for our bedroom.HIGHLY RECOMMEND!

  • STACEY B

    Date: 02/06/2023

    I cannot say enough great things about my experience with Incredible Rugs and Decor. Not only do they have the very best selection of gorgeous rugs, but their prices are always fantastic. Also, I don't know how they find the angels that work for them, but customer service is extraordinary: kind, attentive, beyond helpful, and very quick to respond and assist. I only recently found them (and have since ordered two rugs from them. The rugs arrived quickly and in pristine condition; very well-wrapped and gorgeous. I am now a customer for life; this company is exceptional in all ways.

  • Marti D

    Date: 12/02/2022

    Stellar customer service! I interacted with *********************** on the chat feature or email and always got a prompt response with detailed, easy to follow instructions. Very impressed with his skill and ability to answer my questions. Thank you! Have already recommended them to a friend. PS Love the feature where you can upload a picture of your room to see how a rug will look

  • Christopher A

    Date: 11/07/2022

    Fantastic quality and excellent service from a great team of knowledgeable folks. And the best prices anywhere. Have already recommended to my friends and family, Love the sample program and free shipping! Kudos!

Incredible Rugs and Decor is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.