We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Government Contractors

Securus Technologies, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Government Contractors.

Reviews

This profile includes reviews for Securus Technologies, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Securus Technologies, LLC has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.08

    Average of 90 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • AB B

      Date: 03/10/2023

      Never a human to speak to. They spelled my name wrong and now I cant have visits with my loved one.

    • C. P.

      Date: 02/24/2023

      What a scam! I've spent $25 now that's sitting there waiting for my inmate to call and it says my balance is 0. He's not called once. When you try to call, you cannot even speak to a person to get any help. Scam!! I want my hard earned money back Securus!!

    • James S

      Date: 01/06/2023

      Horrible customer **********************. They do a poor job monitoring the kiosk and they do not protect the account holders privacy. They should be shut down.

    • Jennifer G

      Date: 12/13/2022

      This ************* is a joke. Just to talk with my SO I have to go through this company or no contact at all. I have been submitting everything asked just to be able to talk with my SO for over 2months. I have only received one day of phone calls from my SO. Just for my number to be blocked which I have already verified. In other words once I have been able to speak with my husband. I have no blocks from the prison he is at. But, Securus Technologies blocked me. I have been calling customer care and they can't do anything about it. This is a type of ABUSE not to just the inmate but to families. And a violation of amendment rights like crule and unusual punishment. Now I'm told I have to wait 15 days. This is horrible why is our state allowing this!!! this is sick!!! My child cry's because there is no contact between them.

    • Michael B

      Date: 11/07/2022

      Forced to use this company as another I was messaging my brother through no longer allows messaging and forwards you to their page. Unable to reach customer support. Now I am down to sending daily emails trying to start a document record. Looking at other reviews and their current rating, it is no surprise that their website is garbage and they seemingly have no customer **********************.

    • Lori E

      Date: 09/23/2022

      Not happy. Feel scammed out of $14.99. Would like a refund.

    • Susan L

      Date: 09/14/2022

      This company has the worst website to add calling funds to for collect calls trust account. Every time I try to add more funds onto the account the transaction does not go through. It states my billing address is wrong which it is not. I have called my bank for the card and everything is correct. There's available funds to use the card. I call securus and they say it's a bank problem. This company dominates the collect calling industry but they won't help you add funds to your account when the glitch is with them. Without this account I am unable to talk to my loved one at the facility they are located at because that facility only uses Securus. It's very disappointing that Securus just blows me off and doesn't care about my issue. Hopefully I can find another way to be able to talk to my family member. It's sad there seems to be no solution.

    • Sarah M

      Date: 08/10/2022

      CT DOC is supposed to have free phone calls and inmates and customers are supposed to get free stamps so that we are able to communicate through email. It's been well over two months and I have yet to receive any stamps. Every time I email or call Securus, they say "it's a known issue we're working on", well how long do you need to work on it ? It's been months now. And my loved one he's been getting stamps with no problem but for August he hasn't received anything at all. Securus needs to get it together. This is honestly aggravating. It's an issue they're working on and if I need help with anything else ? That's all they say.

    • Stephanie C

      Date: 07/29/2022

      I have had an account for years and now when try to log in I get "Error: you have entered an invalid username and password. Please try again." I get this error on multiple devices. I tried requesting a new password and it says email not found. I called the company but could not get to a real person so I sent an email. It has been 4 days and I have not had a response from them yet.

    • Joseph C

      Date: 07/23/2022

      My husband has tried to get them to respond to trouble tickets he has put in due to not being able to view pictures that I have PAID to send him. The pictures have been approved but do not load on either the kiosk or the tablet. The trouble tickets keep getting auto closed due to 'inactivity'. The inactivity is on SECURUS' end NOT his. They will respond to the ticket asking for 'more information and my husband will respond back. Then it will sit there for a week and auto close. I tried to call Securus to get this resolved; however, they would not take any of the information. Instead, they kept telling me it was on the facility to 'approve or deny' pictures. These pictures HAVE BEEN APPROVED!!! The issue is a technical issue that the facility does not have the means to address. It is the Securus/Unity program that is the issue. But Securus is not dealing with their own products' issues!!

    Securus Technologies, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.