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Business Profile

Hotels

G6 Hospitality LLC (Corporate)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for G6 Hospitality LLC (Corporate)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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G6 Hospitality LLC (Corporate) has 232 locations, listed below.

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    Customer Complaints Summary

    • 576 total complaints in the last 3 years.
    • 196 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a room on 06/05/25 I was charged 100$ and denied for me to pay with my personal debit card for 1 person 1 bed I was not well so I complied on 06/06/25 again I payed 100$ which was way too much so I made an online reservation to get a discount when I went to check in I was told I needed to pay cash of 100$ or leave I showed them my reservations he didn't care and proceeded to throw me out without refund I booked through *********** and it was non Refundable he said we don't do reservations and our card reader don't work go get cash and I'll rent you again he said we canceled your reservation.this happened at *************************************************** please I tried to contact booking com and not luckease this isn't the first time they do this

      Business Response

      Date: 06/13/2025

      Dear ***** *******,
      Thank you for reaching out to ************* and informing us about your experience at our *******, ** property. We sincerely apologize that your stay did not meet your expectations.

      Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and we would like to informed you that there was no charged made by the property for your reservation- 5765212771, please reached out to your source of booking.

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

      Please refer to trace ID# GRWCAC3K.


      Sincerely,
      *************


    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The dates of the transactions were 5/15/2025 and 5/16/2025. We arrived at the motel at around 7:30 AM on 5/16. We paid for 5/15 because wanted to assure a room after traveling overnight. Check in time wasn't until afternoon. Shortly after checking in we napped for about 3 hours. My daughter, son in law, and his brother came to pick us up. My son in law stood on a chair to kill a spider on the ceiling. I understand spiders can get in small crevices so I wasnt too worried. The towels hanging in the bathroom were dirty but I had a small towel packed for the trip so I used that. On 5/16 I arrived back at the motel around 11 PM, I went to the office and asked for clean towels to be told they didnt have any and would get them to me as soon as possible the next morning. After getting into the bed, I felt something crawling. Pulling back the sheets I noticed moving black specks. We immediately went to the office to say we were checking out. Upon packing up, there was another live spider on the doorframe. The front desk attendant didnt offer a solution. **** who contacted me acted like we wanted something for free. I did not. **** said they have cameras and I asked her to review them. The last thing we wanted to do after very little sleep for 2 days is to have to get **** and find a new place to stay in the middle of the night. I have contacted corporate and the location management and they have not been helpful. All we are asking for is a refund for the 3 hour nap we had on 5/16. I have video and pictures of small clusters of bites on our legs, moving black specks on the sheets, spiders, and filthy conditions. I have many emails with the location and corporate to come to an unsuccessful conclusion. The location showed me a pest inspection of nothing being found in the motel. I have videos and pictures of the room. This is the worst customer service ever since there is video, receipts from ***** in the middle of the night, and receipt checking in to a different hotel.

      Business Response

      Date: 06/13/2025

      Dear ***** ***********,

      Thank you for reaching out to ************* and informing us about your experience at our *********, ** property. We sincerely apologize that your stay did not meet your expectations.

      Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 5 days.


      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.


      Please refer to trace ID# GRJQUCUT.
      Sincerely,
      *************

    • Initial Complaint

      Date:06/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon arriving at Motel 6 at check in my wife was hit on by the employee. She even informed him that she was married and there with her husband but he continued to hit on her. I confronted him things escalated. I ended up calling the cops and we left without actually staying. I just want my money back and possibly the employee fired for his unprofessional behavior. First and Last Name of registered guest: ***** ******* Date of stay: 6/1/25 Location of stay (street address or city/state) ***************************************************************************** # (if known): 2B - 225 Confirmation Number : 9158AGY458 Email address: *************************** Contact Number : ************ Mailing Address: ***********************. *********, Tx ***** Price: Approximately $70.

      Business Response

      Date: 06/11/2025

      Dear ***** *******,
      Thank you for reaching out to ************* and informing us about your experience at our *********, ** property. We sincerely apologize that your stay did not meet your expectations.
      Please know that we take all guest concerns very seriously. After reviewing your case, we have determined that it falls under the jurisdiction of our ***************** As such, the matter has been forwarded to them for further investigation.
      From this point forward, the **************** will handle your case and will be in contact with you directly. However, please note that we are unable to provide a specific timeline for when they will reach out. We kindly ask for your patience while they review and respond.


      For your reference, please note the trace ID: GR3WE4VM.


      Sincerely,
      *************

    • Initial Complaint

      Date:06/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June second we checked into Motel 6 LAX in *********. I checked in with my three year-old son and my pregnant girlfriend after checking in and getting in the room. We put our stuff down and left to go get food when we came back. We noticed the room had a bunch of bugs in it in the bathroom as well as we found one on the bed. When we reached out to the front desk about it, they said they were fully booked and nothing that they can do so we asked if we could get a refund and leave. They said yes to call back the next day with who we booked through. We reached out to ********** to receive a refund however they said that Motel 6 denied a refund. We have not received a refund, not even an apology when I reach out to the hotel and ask to speak to a manager they tell me at all time the days the manager is not there and was supposed to be there an hour ago

      Business Response

      Date: 06/09/2025

      Dear ******* ********,
      Thank you for reaching out to ************* and informing us about your experience at our *********, ** property. We sincerely apologize that your stay did not meet your expectations.


      Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 5 days.

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.


      Please refer to trace ID# GREK4DKK.


      Sincerely,
      *************

    • Initial Complaint

      Date:05/29/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There were roaches of filler. The treatment given was specifically targeted to us. They were disrespectful towards my kids. They were told to f*** off when they were playing outside and we were told when we went to address the situation in person and our kids did not deserve any better and that people like us didnt either.

      Business Response

      Date: 05/30/2025

      Dear ******* ******,

      Thank you for reaching out to ************* and informing us about your experience at our , property. We sincerely apologize that your stay did not meet your expectations.

      To better assist you, please provide the following:

      Name of registered guest: 
      Date of stay:
      Location of stay:
      Room #s:
      Phone#:
      Mailing Address:

      Please refer to trace ID# ********.

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.


      Sincerely,
      *************

    • Initial Complaint

      Date:05/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On may 24th i checked into Motel 6 hotel **************************************** . They asked for a card for tempory hold of ****** for deposit and would be taken off hold once i checked out and the room was not damaged . They failed to take the hold off of *********************************************************** a different room and she was also charged the 100. They told me it was just a hold and it would be reversed and that did not happened, I would like my 100 depsoit back . also how many times have they done this to their customers ?

      Business Response

      Date: 05/29/2025

      Dear *****,
      Thank you for bringing your concern to our attention via the Better Business Bureau (BBB).
      Please be informed that, regarding your deposit, you also contacted our ************* team, and they confirmed that the property refunded your $100 deposit to your original form of payment the card ending in 6420 on May 25, 2025.
      Please allow 7 to 14 business days for the refund to reflect on your account. If it does not appear within that timeframe, we recommend contacting your bank for further assistance.
      Thank you for your patience and understanding.

      May 25, 2025 16:24:37 PM REFUND PAYMENT DEPOSIT REFUND - 100.00

      Regards,

      *************

      Customer Answer

      Date: 05/30/2025

      I had to call Monday 26 in order to ask why they charged my card 100 and the refund was issued on 5/28th after I called and complaint . It should have never been charged. I have online banking and can see when all of the transactions occurred.

      Customer Answer

      Date: 05/30/2025

      I am rejecting this response because:   

      I had to call Monday 26 in order to ask why they charged my card 100 and the refund was issued on 5/28th after I called and complaint . It should have never been charged. I have online banking and can see when all of the transactions occurred.

       

    • Initial Complaint

      Date:05/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From May 9-May 23, I had been staying at the Motel 6 in *******, ** on Appliance Ct. From my initial stay, I experienced racism from the lady at the front desk. She was nothing short of hostile towards me. Rolling her eyes, raising her voice, slamming my card on the counter, over charging me, and every morning at 8 am she would bang on my door asking if I was leaving; even though check out is at 11am. I can confirm she is racist because even other employees have experienced her racism. When I complained to corporate about the roaches (I even found one on my bed), non working door lock, non working toilet, and non functioning elevator, I was told by the owner that I had to leave. I explained to him that I did not go directly to the front desk with these issues because of the hostility that lady has against me. I did nothing wrong to her and was polite to her. I am homeless and the owner knows that. This is nothing short of retaliation and I expect a full refund and Id like to speak with Motel 6s legal team.

      Business Response

      Date: 05/26/2025

      Dear **** *****,

      Thank you for reaching out to ************* and informing us about your experience at our *******, ** property. We sincerely apologize that your stay did not meet your expectations.


      Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 5 days.

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.


      Please refer to trace ID# ********.


      Sincerely,
      *************


    • Initial Complaint

      Date:05/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a room through Expedia at Motel 6 Oceanside, **********. It was booked on Wed, Sep 18 *****, - (Itinerary # **************).I paid $84.36 upfront, by using an Iphone App, before being able to see the room.When I arrived, the management grabbed my dog from me and refused to return it until I grabbed it back. This was confrontational and creepy. And it caused me to feel unsafe.I was shown two rooms that were unsanitary; disgusting; dirty; infested; had broken furniture; did not contain the amenities advertised online; and were unsuitable to be occupied. Additionally, the other rooms were occupied by people living there, and there was open air drug dealing out of the rooms.I refused the rooms and contacted ******* to cancel the reservation.I did not use or stay in the room. On the night if the incident, when I called Expedia, Expedia told me to process a chargeback on my credit card.Subsequent to this, after I processed a chargeback, Motel 6 misrepresented to my credit card company that I used and stayed in the room. This caused my credit card to refuse the chargeback.The management of the Motel 6 was fired shortly after I refused the room. This management made false records falsely stating that I stayed in the room. The new management and corporate office use this false record as a basis to refuse to refund me.Motel 6 and the new management also misrepresented to Expedia that I used and stayed in the room based on this false record.Expedia has a record of my canceling the reservation and demanding a refund.Motel 6 owes me a refund for false advertising a room that falls below its quality standards. And for failing to provide the service i purchased, i.e. the room.Motel 6 policy requires that they reimburse me for the stay at the hotel if they cannot provide the guaranteed room: *******************************************************************************************

      Business Response

      Date: 05/23/2025

      Dear ******,

      I hope this message finds you well.
      Please accept our sincere apologies for any inconvenience you have experienced. We understand your concerns and truly regret any frustration caused.
      Weve been informed that the property has already closed, and unfortunately, we are unable to take further action from our side.
      Regarding your refund, we kindly recommend that you reach out to your original source of booking, as they are the only party authorized to process the refund at this stage. Alternatively, you may choose to dispute the charge directly with your bank if the issue remains unresolved.


      We appreciate your understanding, and were truly sorry for any trouble this has caused. 

      Sincerely,
      Customer Care

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Me as my family are staying in Motel 6. For almost 5 months. They have roaches and mold. Illegal immigrants and drugs all through here. I complained about the mold and roaches and asked to be compensated for a week. I was told that the manager was going to call me. He never called me and I got a knock on my door from the front desk and the police saying that I refused to pay and they were kicking me out. Wouldn't even let me pay at all. Giving me 2 hours to get myself, and my family of 4s things out of our room by myself. They have no care at all and are now filing an eviction notice.

      Business Response

      Date: 05/23/2025

      Dear ******* BEST,

      Thank you for reaching out to ************* and informing us about your experience at our Clarion, ** property. We sincerely apologize that your stay did not meet your expectations.

      Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 5 days.

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

      Please refer to trace ID# GRX5YC4G.


      Sincerely,
      *************

    • Initial Complaint

      Date:05/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a motel or hotel from May 20 to May 22. I woke up this morning at 9 AM at May 21. I went outside.I went to the vending machine got me a honey bun and a strawberry banana drink went and sat by the pool was asked this dude for lighter turns out. It was the manager. He told me to get out from the pool area with a drink. I complied with a mature, not knowingit was the manager. He did not announce self professionally or courtesy like I am the manager for Motel six none of that so when we got into verbal altercation, he followed me back to my room, harassing me asking me for my room number. I denied them not knowing who he was. He followed me back to the room or my room area and then went ahead and kept harassing me I turned around and told him to leave me alone and then he did informed me that he has something for me then I ended up going to my room whenever he left so I felt safe went in my room and then Igotta knock at the door police. He called the cops on me and quarter of the premises now youre not will not refund me for the rest of day and he would he is denying me and everybody I go through is telling me I need to go to the property in order to geta refund or anything like that so I just wanna figure out what I need to do, but Ill try to do everything kindly courteous, and the end of the day everything professionally and Ive gone through all the stages professionally and I feel like I was treated unjust and inhumane

      Business Response

      Date: 05/23/2025

      Dear **** ******,


      Thank you for reaching out to ************* and informing us about your experience at our ******, ** property. We sincerely apologize that your stay did not meet your expectations.

      Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 5 days.

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.


      Please refer to trace ID# ********.


      Sincerely,
      *************

    G6 Hospitality LLC (Corporate) is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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