Complaints

This profile includes complaints for G6 Hospitality LLC (Corporate)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  G6 Hospitality LLC (Corporate)

  4001 International Pkwy Carrollton, TX 75007-1914

• 

  Motel 6

  2401 Mt Newton X Rd Saanichton, BC V8M 1T8

• 

  G6 Hospitality LLC

  320 E Main St Branford, CT 06405

• 

  Motel 6

  1095 Wayne Ave Chambersburg, PA 17201

• 

  Motel 6

  555 North Trimble Road Mansfield, OH 44906

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3 we checked into the Super 8. I booked 2 rooms through *********** but chose to pay on site. We entered the hallway of the hotel and it smelled awful. We went up to the rooms with all of our stuff and found the rooms to very dirty, smelled like marijuana, and were pretty sure there were bed bugs. The room had p*** or puke on the floor, the floors were sticky, there was a cigarette in one of the drawers, the mirror was broken, the lamp was broken, and so much more. The front desk attendant told me if I wanted a cleaner room I should pay more. This is when I decided to leave and find a new hotel. The attendant told us he couldnt give us a refund without his managers approval and that we would have to call at a later time to discuss this with him. We have called several times with no response from the manager. We paid $354.80 for 2 rooms. All I want is to get my money back. I have more pictures but this is all it would allow me to add.

  Business Response

  Date: 05/16/2025

  Dear BBB,
  I acknowledge receipt of the complaint regarding a recent stay at what appears to be a Super 8 property. However, after thoroughly reviewing our records, we cannot locate any reservation matching the details provided. Additionally, upon examining the attached images, it is clear that the property shown does not belong to us. The door stickers and other identifiers indicate a Motel 6 property, not our Super 8 location.
  We have experienced similar issues in the past, where complaints about hotels in the central states have been incorrectly attributed to our property. Despite our efforts to clarify these misunderstandings and provide the correct information, we continue to receive such misattributions.
  Could you please clarify why our property is consistently assigned to these complaints, even when they clearly involve a different location? We have spent considerable time addressing these misassignments, and it is becoming increasingly difficult for us to resolve these matters when they are not related to our establishment.
  We appreciate your attention to this issue and would welcome any further clarification on this matter.
  Thank you for your understanding.
  
  Sincerely,
  Sundar
  

  Customer Answer

  Date: 05/19/2025

  The complaint is on Motel 6 in council bluffs ****

  Business Response

  Date: 05/22/2025

  Dear ******** ******,
  
  
  Thank you for reaching out to ************* and informing us about your experience at our **************, ** property. We sincerely apologize that your stay did not meet your expectations.
  We would like to inform you that the property has processed a refund of $177.40 to your original method of payment. This refund pertains to one of your reservations that was not used.

  Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 5 days.
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  
  Please refer to trace ID# GR6CULHG.
  Sincerely,
  *************

  
  

• Initial Complaint

  Date:05/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a reservation for May 2. which stated "fully refundable, Reserve now pay later". (see attached document). when I called the property the day before to confirm, i was told there was no shuttle. So I apologized and said I would have to cancel the reservation, because we were on vacation and did not have a car with us. I was told we were already charged for the room, and there were no refunds. I explained that was not what was on my reservation. I was still refused a refund. No manager was available. I called Motel 6 customer service to no avail. As my husband and I were on the other side of the country, and needed to catch a plane, we just resigned to staying there and having to call for a ride. When our Uber dropped us off at the hotel, it was late and raining. There was no lobby, and the building was obviously in a very bad part of town. We had to stand in the rain and deal with the counter person through a dirty plastic window. I explained that they already charged me for the room even though I asked for a refund. She took my drivers license through a slot. She looked on her computer, came back to the window, threw my drivers license at me and said "You dont have to stay here. I have cancelled your reservation. No Refund. Goodbye". and waved us off. I asked her if she just cancelled my reservation??? And she said "Yes-Goodbye!!" My husband and I were left on the street, very late at night with our luggage in a very bad part of town in the rain and nowhere to go. We had to call for an Uber from the side of the road. We spent 250$ for a ride and a hotel about 15 minutes away that signed us in with a room till our flight. I have contacted Motel 6 customer care Numerous times through email and calls. They have done nothing. I am seeking a full refund, as the funds were erroneously charged to my card, and we were denied a room. Not to mention, put in a dangerous situation in an unfamiliar town.

  Business Response

  Date: 05/19/2025

  Dear ********* *********,
  
  
  Thank you for reaching out to Customer Care and informing us about your experience at our *******, WA property. We sincerely apologize that your stay did not meet your expectations.
  
  
  Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 5 days.
  
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside the United States the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at *********************************.
  
  
  Please refer to trace ID# ********.

  
  Sincerely,
  Customer Care

  Customer Answer

  Date: 05/29/2025

  I am rejecting this response because I have called numerous times to both the number provided, and the hotel. I have NEVER received a response. I Still have not received a response from Anyone involved.

  Customer Answer

  Date: 06/10/2025

  The Motel 6 has refunded my payment. 

  Thank you

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8913AIY166 $52.82 May 6 leaving May 7 filthy room, long hairs stuck to toilet, filthy dirty shower edge, door lock that had been pried off. Yellow glob stains on the floor, 3/4 bottle jegermeister behind door, air conditioner was filthy. Safety was iffy at best. I talked to the manager, Vinto, on May 13 and he stated he would refund my money, but didn't seem concerned. I believe I am due more than just a refund, a monetary compensation beside just a refund.

  Business Response

  Date: 05/14/2025

  Dear ***** ******,
  
  
  Thank you for reaching out to ************* and informing us about your experience at our Gallup, ** property. We sincerely apologize that your stay did not meet your expectations.
  
  Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 5 days.

  We would also like to inform you that the property has processed a refund of $62.28 to your original form of payment.
  
  
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  
  
  Please refer to trace ID# ********.
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked in to this motel 6 location on Saturday May,10,2025-Monday May,12,2025. Upon check in I told front desk that there was no adults with me there was only myself and two teenage boys one 16 the eldest 17. I was told that was okay and I didn't need to provide any identification for my son's. I paid $150.04 for the two night stay. I proceeded to go check out the room before unloading my vehicle well when I approached the door #*** I noticed that the door was not closed correctly so I was able to just turn the lever push and it opened. I figured the cleaning lady must not have fully pulled the door shut correctly. So we unloaded the car went to bed I had to leave the room at 6:30 am Sunday morning which was mother's day my two sons stayed in the room but both were leaving the room before 8am which was in a couple hours from when I left. Well when I got out of work and back to the hotel I went to my room and noticed again that the door wasn't fully engaged with the lock. I was able to just lift handle and push to gain entry. When I opened the door it was completely empty and looked like the cleaning lady had already cleaned it also. I was very confused called my boys and asked what time they left to which they responded they left in the morning around 7:20. That phone call left me totally confused since I had paid for two nights in this room and didn't ask to be moved nor did I receive any phone calls from the motel management advising me of any issues. I went to the front desk was told the maid went to my room at 8:30am found 5 adults with weapons and drugs in sight. He proceeded to tell me that the police were called and a refund was given to the strangers plus allowed to empty our belonging. I asked for management was told that ***** would be there the next morning. I called the following morning and was told the problem was resolved and they couldn't help me further. I've tried calling **** the ** but haven't heard from her. I just want my money back.

  Business Response

  Date: 05/14/2025

  Dear ******** *****,
  
  
  Thank you for reaching out to ************* and informing us about your experience at our ***********, ** property. We sincerely apologize that your stay did not meet your expectations.
  
  
  Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 5 days.
  
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  
  Please refer to trace ID# GRJPFENP.
  Sincerely,
  *************

  Customer Answer

  Date: 05/14/2025

  I have reviewed the business response and accept this resolution. Motel 6 responded to my complaint and stated that they will get back in touch with me in 5 business days. I'm agreeing with the time which is 5days that motel 6 needs to come to an agreement with me about getting a full refund of ****** for both nights.

  Customer Answer

  Date: 05/14/2025

  The reason for complaint was that the employees found people that were not in my family in my room 142, than they gave the female a refund for the remaining night without first contacting me 

• Initial Complaint

  Date:05/11/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on May 1st I rented a room at the motel 6 location on 1 10 West and paid for two night on a reservation thru Expedia and one on its own well when I went into the room it had the odor of sexual interactions and drugs and I gagged when I opened the door to go into the room the odor was so bad that i had to burn incese sticks and I almost lost my 3 month old puppy in that room room 126 to be exact because she got hold of something underneath the bed that made her sick and nearly killed her I want my money back they put me on the *** LIST BECAUSE THEY SAID I WAS USING DRUGS IN MY ROOM AND SMOKING TOO AND I DONT DO EITHER AND THEY LIED AND SAID I DIDNT TELL THEM ABOUT MY EMOTIONAL SUPPORT DOGS WHENNI CLEARLY DID WHEN I CHECKED IN ON MAY 1ST they don't clean the rooms properly at this location i got sick as well from the poor cleanliness of the room at the mentioned location

  Business Response

  Date: 05/12/2025

  Dear ******** *******,
  
  
  Thank you for reaching out to ************* and informing us about your experience at our *******, ** property. We sincerely apologize that your stay did not meet your expectations.
  
  
  Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 5 days.
  
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  
  Please refer to trace ID# ********.
  Sincerely,
  *************

  Customer Answer

  Date: 05/12/2025

  I am rejecting this response because:   I want them to refund my money 

  Customer Answer

  Date: 06/03/2025

  the property still has not contacted me im getting really annoyed and I've tried calling and they act like the manager isn't there or they hang up on me

• Initial Complaint

  Date:05/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a room for 5 nights, Sunday April *****th @ $238.55. I was having an issue with another guest whom was stalking my every movement. I let front desk know and was directed by the representative to confront the individual. I was able to talk to ***** whom directed them to move my room. I was put in a room that didn't have heat and I was moved again this time to a room that had gum on the ledge of the bed. I was fed up at this point because I was letting front desk know the Housekeeper wasn't cleaning the rooms. I was in a room prior for a week and went back to the same room and the shower curtain wasn't changed amongst other things. By this time I had called **** ** non emergency number and was directed to leave especially since I wasn't contracted to the motel for work and the other guy may be since he was from *******. So that Monday I left. ***** said he'd refund me for the two days remaining $73 and I have yet to receive my refund. I text him multiple times letting him know and he hasn't responded and has blocked me. I think ***** *** have refunded my monies to himself all the information is blocked so who was the refund sent to?

  Customer Answer

  Date: 05/11/2025

  I went to to the facility this morning May 11th @ 8:39  and recorded the end conversation the front desk clerk was having with ***** about a women crying and upset about a transaction that had taken place. Apparently she was leaving today, but I honestly think ***** *** be embezzling money.  I just hope this is resolved in a timely manner. Elko has been good to me the the 90 days I have been here and I would hate for this incident to leave a negative impression on the city. 

  Business Response

  Date: 05/12/2025

  Dear ********

  I sincerely apologize for any inconvenience you experienced during your stay.
  Id like to inform you that the property has initiated a refund of $73.02 to your original method of payment, which was processed through Expedia - EAN - SUCC. As the refund is being handled through your booking source, we kindly recommend that you contact Expedia directly to follow up on the status of the refund.

  
  Thank you for your understanding, 

  Please refer to trace ID# ********.
  
  
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  
  We look forward to meeting your future lodging needs.
  
  
  Sincerely,
  Customer Care

  Customer Answer

  Date: 05/12/2025

  I am rejecting this response because: I didnt book my room through Expedia. Stop being so quick to respond that you dont fact check the information. 

  Customer Answer

  Date: 05/12/2025

  @4:44 Per the company I booked my room through since they cant modify the refund the refund must be done by the facility. 

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2, 2025 I checked into the motel for graduation weekend at ***. I went to my room which was not clean. The bed only had sheets, no blanket or bed spread. The shower had mold in all grouted areas. I was in a hurry, changed and left. When I returned later I went to turn on the tv that did not work. In checking to make sure it was plugged in I looked behind the tv to see ***** cockroaches in and around the outlet the tv was plugged into. I gathered my things went to the customer service since there is no working phones in the room. They moved me to another room. This too was dirty, bedding remained the same, same moldy tub plus no light bulb in bathroom area. At this time it was late and I had no where else I could go then to sleep in my car. The front desk said for me to call guest relations Monday and complain there was no other option. In the morning I realized there were no working smoke detectors in the room and cockroaches surrounded the front door. I gathered my things and left for graduation festivities. Around 5pm when I had a free moment I was talking to several others about the hotel and knew I couldnt sleep there again. I returned to motel 6 reporting the conditions are deplorable and I will not stay the second night. They did not refund any of this stay.

  Business Response

  Date: 05/09/2025

  Dear ******** *******,
  
  
  Thank you for reaching out to ************* and informing us about your experience at our ***********, ** property. We sincerely apologize that your stay did not meet your expectations.
  
  
  Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 5 days.
  
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  
  Please refer to trace ID# ********.
  Sincerely,
  *************
  
  

  Customer Answer

  Date: 06/01/2025

  The hotel had reported they reimbursed me $63.11 on 5/2/25 and another $63.11 on 5/7/25 with a free night voucher to a motel 6. On May 28 I had no got the refunds or free night voucher. I called the hotel and was told the voucher was mailed and must have gotten lost in the mail so Sngelina claims she put a new one in the mail that evening. She proceeded to tell me they reimbursed Expedia and theyre holding my refund. I called Expedia and they reported this is incorrect. They reported they would look into it. I received a message on 5/31/25 from Expedia that hotel was not sending a refund and they couldnt make them. Strongly disappointed in this process Ive been strung along for a month now.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a stay for two people for April 4th, 5th, and 6th 2025. We arrived and stayed with no problems or issues. We left the morning of the 7th and returned home to **********. Upon arriving home and unpacking from our trip, it was discovered that I was missing my note pad. After thoroughly checking all of our things and searching our car completely, the note pad was not found. I immediately called the motel to see if maybe it had been left in our room and found by cleaning personnel or management staff. When I finally got someone to answer the phone, I asked if anyone had found my tablet. I gave my room number and dates we stayed there. I was told that they would ask the manager and get right back to me with an answer. They then hung up on me. I tried calling back several more times and Everytime after the first time, when I did talk to someone, the phone was hung up immediately on their end without them saying anything. They picked it up, then just hung up. I simply wanted to know if anyone had found it and if so, could they mail it me COD. Nobody ever called me back and I was never able to get them to answer the phone again when I called to find out if it was found or not. It's rude that they couldn't be bothered to even give me an answer, be it yes or no. I just was hoping it had been found, as I had a lot of important stuff on it that can't be replaced. But they obviously couldn't care less about talking to or helping a customer with a question about a missing belonging that possibly had been left behind and the customer asking for their assistance with helping to determine where the item may or may not have been left or lost at. Because of the way they acted it makes me believe they may have found it and didn't want to tell me so that they could keep it for themselves. Or perhaps someone else found it, such as an employee, and they had let them keep it and didn't want to tell me. Or whatever else may be the reason for the response I was given.

  Business Response

  Date: 05/09/2025

  Dear **** ******,
  I appreciate you contacting us regarding your experience at our property in ***************, ***
  Motel 6 / Studio 6 is dedicated to guest satisfaction and we apologize for the inconvenience you experienced during your stay. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.
  
  
  Please refer to trace ID# ********.
  
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  
  We look forward to meeting your future lodging needs.
  
  
  Sincerely,
  Customer Care

  Customer Answer

  Date: 05/13/2025

  I have reviewed the business response and accept this resolution. All I was wanting before my complaint was filed, was to know if my tablet had been found by anyone, as being left in the room i had stayed in. Had my question been answered, rather than being hung up on each time i called, i would not have felt the need to file a complaint. I never did find the tablet, so since i never got any help from staff at the motel when I called, I still dont know if it was left in my room and/or found by staff after id checked out. But I guess I will never know, which is unfortunate for me/ as there was a lot of information and photos on the tablet that I cannot ever replace. 

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The lady at the front desk is awful and I do mean awful, serious lack of empathy for humans and also a bit racist. Dealing with her has been a nightmare.

  Business Response

  Date: 05/09/2025

  Dear ****** ***** ****,
  
  
  Thank you for reaching out to ************* and informing us about your experience at our *********, ** property. We sincerely apologize that your stay did not meet your expectations.
  
  
  Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 5 days.
  
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  
  Please refer to trace ID# GRW5JGLG.
  Sincerely,
  *************

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i stayed at the motel on feb ******* and i was put into a room where the bathroom had a locked on it and the hotel lady didnt tell me that i filed a complaint with the state i contact the manager and the manger didnt want to talk to me and i feel like he knew what was going on and i ask him for a refund and he refused until the state got done

  Business Response

  Date: 05/09/2025

  Dear ******** ******,
  
  
  Thank you for reaching out to ************* and informing us about your experience at our ***********, ** property. We sincerely apologize that your stay did not meet your expectations.
  
  
  Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 5 days.
  
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  
  Please refer to trace ID# GRCXYWM6.
  Sincerely,
  *************

  Customer Answer

  Date: 05/09/2025

  I am rejecting this response because:   Ive put the wrong address on this complaint