Complaints

This profile includes complaints for G6 Hospitality LLC (Corporate)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  G6 Hospitality LLC (Corporate)

  4001 International Pkwy Carrollton, TX 75007-1914

• 

  Motel 6

  4400 Maple Rd. Amherst, NY 14226

• 

  Motel 6

  PO Box 264 POrtville, NY 14770

• 

  Motel 6

  4133 Route 17 Horseheads, NY 14845

• 

  Motel 6

  2401 Mt Newton X Rd Saanichton, BC V8M 1T8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the worst hotel I have ever stayed at. We were here from July 19 2022- August 3,2022. We spent over $1,400 here and you would think paying guest we be treated better. The first room we were in for 7 days. The house keepers a lazy and never came to clean our rooms the whole time we were there. We got moved to 4 different rooms while we were there. The first time we had to move because we were told if we didn't we would have to pay $100 deposit and that it's a scam they do it to people and don't tell them so they can keep their money she literally told us that. Then the next room you didn't need a key or anything to get in the door opend right up. None of the locks worked also the AC didn't work and it's like 113 degrees outside. So they moved us again. The next room we go to once again the locks don't work. They give out our room key to some random person at 1 AM. And they came busting in our room at 1AM. We have children in the room. That was very dangerous for all parties involved. So if we weren't in the situation we were in we would have left but we couldn't find a hotel short notice. So they moved us again. The next room the door locks did not work. If you look back at reviews for this hotel at other sites all the way back to 2016 there are complaints about the locks not working. why are they not fixed yet? That is a major safety issue. So I called corporate and it made them mad. A girl comes and tell us that we left the room dirty that we moved from. LIES LIES. First of all the second room we left i cleaned before we left and it was about 4 days later they were just going in there cleaning it and that door had been wide open since then. That is a very sketchy area. The owner lied and said he charged me for damages but said he would not show proof. But said he had pictures. This won't let me tell everything that happened. It is only giving me so many characters to type. They owe me $122 and only gave me $42 as of today. Corp said its out their hands.

  Business Response

  Date: 09/21/2022

  Business Response /* (1000, 5, 2022/08/10) */
  Dear ******** ********,
  
  I appreciate you contacting us regarding your experience at our Motel 6 property in Garland, TX.
  
  First and foremost, I would like to personally apologize for the inconvenience you experienced. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location, and the appropriate measures will be taken.
  
  Please contact the property directly for any further queries: (972) 271-7581
  
  Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.
  
  If you have any questions, please do not hesitate to call us at 1-800-557-3435, if calling from outside the United States the number is 1-614-601-4089. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace number #GR4AKY5G .
  
  Thank you,
  
  Dan J.
  Customer Care

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to let you know about our stay at the Caseyville Illinois Motel 6 on 08/07/2022
  Confirmation: XXXXXXXXXX
  ***** ***** (XXX) XXX-XXXX
  2431 Old Country Inn Dr, Caseyville, IL XXXXX
  When we arrived, my husband was met by a very rude Manager on Duty Ketan *****. He ran our card twice and very rudely kept telling my husband that it was declined and that we had no money. My husband told him to run it again and magically it worked. Maybe the system was down?
  We parked in the back of the building and walked right in. Our key card was not needed. This struck me as odd since at this point it was 1130 or later! When we arrived at our room (after walking through the hallways that smelled heavily of cigarettes and weed) I checked our bed like I always do and found SEVERAL cigarette burns all over the bedspread. There were also stains all over the bedspread. My husband began to strip the bed so that we could get clean bedding and found disgusting bodily fluid stains all over the bed.
  My husband went back down to the check-in desk to see about having the bed sheets changed and was told that we could leave. When my husband told him we were not going to leave because of how late it was and because we had two young children who needed to sleep, Mr. ***** threatened to call the cops on my husband. One of the workers overheard the conversation and told Mr. ***** to calm down and walked back up with my husband to give us new bed sheets which we had to change.
  On top of that, the room had not been cleaned and I was charged $213 instead of the $113 I was quoted on my reservation.
  I have since found out that Mr. ***** is the owner of the hotel and refuses to answer our calls. We have also reached out to Motel 6 corporation who has told us we have to reach out to the hotel directly.
  
  I have other pictures as well.

  Business Response

  Date: 09/22/2022

  Business Response /* (1000, 5, 2022/08/10) */
  Dear ***** *****,
  
  I want to thank you for contacting Customer Care and letting me know about your unfortunate experience at our Motel 6 in Caseyville, IL. Please accept our sincerest apologies that your stay was less than satisfactory.
  
  Motel 6 takes reports of poor services very seriously. Your report has been forwarded to the appropriate department and you will receive a response back within the next 5 days.
  
  If you have any questions, please do not hesitate to call us at X-XXX-XXX-XXXX, if calling from outside the United States the number is X-XXX-XXX-XXXX. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week.
  
  Please refer to report number # GRUNKPSN.
  
  Thank you,
  
  Dan J.
  Customer Care

• Initial Complaint

  Date:08/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked in on Aug. 1st 2022 and decided to stay a couple additional nights, paying for each night individually. On the last day of my stay, Aug. 4th 2022 at about 3:00 pm the air conditioner stopped working. I contacted the office and was told that it wasn't just my room that was without air conditioning - half of the hotel rooms also lost ac too. I was told it wouldn't be fixed until the next day, which is the day I would have checked out. I was not offered the option to change rooms to a room that did have ac, I was not offered my money back for that day, I was pretty much just expected to tough it out and deal with it. No resolution or any real concern from the front office. I ended up leaving in the middle of the night due to the room getting so warm it was unbearable. I am a disabled senior citizen on limited income and I had my service dog with me, that being said...I live in Arizona, and during the summertime, I treat myself to a room every once in awhile to escape the heat. I am very disappointed in the lack of customer service and the money I feel was wasted on the last night of my stay. Very unsatisfied customer, I will think twice before staying at this motel again.

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/08/08) */
  Dear ******* *****,
  
  I appreciate you contacting us regarding your experience at our Motel 6 property in Mesa, AZ.
  
  First and foremost, I would like to personally apologize for the inconvenience you experienced. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location, and the appropriate measures will be taken.
  
  Please query the property directly for any compensation requests: (XXX) XXX-XXXX
  
  Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.
  
  If you have any questions, please do not hesitate to call us at X-XXX-XXX-XXXX, if calling from outside the United States the number is X-XXX-XXX-XXXX. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace number #GRGT6MS6.
  
  Thank you,
  
  Dan J.
  Customer Care

• Initial Complaint

  Date:08/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made online reservation with Motel 6 with valid credit card on 7/25/22 for a stay starting on 7/2822. Website or reservation confirmation does not say anything about prepayment. My reservation was cancelled by Motel location because they could not process card on the morning of 7/28/22 before my actual check-in. I did not give prior authorization. Motel location is processing cards without prior authorization and website does not say this a condition to reserve the room. Motel should not have cancelled my reservation. It is unlawful to process card holders credit card without authorization. No prepayment conditions were mentioned during online booking process or in confirmation for the first day before registration.
  

  Business Response

  Date: 09/26/2022

  Business Response /* (1000, 10, 2022/08/10) */
  Dear ****** **** ,
  
  I appreciate you contacting us regarding your experience at our Motel 6 property in Monterey, CA.
  
  First and foremost, I would like to personally apologize for the inconvenience you experienced. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location, and the appropriate measures will be taken.
  
  Our records indicate the card on file declined, so the property cancelled your reservation.
  
  Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.
  
  If you have any questions, please do not hesitate to call us at X-XXX-XXX-XXXX, if calling from outside the United States the number is X-XXX-XXX-XXXX. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace number #GRFV9YR7.
  
  Thank you,
  
  *** J.
  Customer Care
  
  
  Consumer Response /* (3000, 12, 2022/08/11) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Not satisfied with the response. Response did not address: 1. No prepayment conditions were mentioned during online booking process or in confirmation for the first day before registration. 2. I did not give prior authorization for Motel Monterey location to process my credit card for payment prior to check-in. This is unlawful. 3. This is a bad business practice. 4. Motel 6 response was "boiler plate" standard response. You can see same repeated response online on Trip Advisor Reviews.
  
  
  Business Response /* (4000, 14, 2022/08/11) */
  Dear ****** **** ,
  
  If you have any questions, please do not hesitate to call us at X-XXX-XXX-XXXX, if calling from outside the United States the number is X-XXX-XXX-XXXX. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace number #GRFV9YR7.
  
  Thank you,
  
  *** J.
  Customer Care

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/30/2021 I reserved a room at motel 6 coos bay oregon I immediately received a email back from them saying my card was declined and that my reservations were not made. I never added a new payment or called to find out why then I find the charge did in fact go thru on my card after I had already paid with the same card used to make a reservation that was declined at a different motel. I called front desk dozen times spoke with the manager and then they started taking messages saying he wasn't available when I would call. The amount my card was billed was $105.44
  

  Business Response

  Date: 09/13/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Dear ******* *********,
  
  I appreciate you contacting us regarding your experience at our Motel 6 property in Coos Bay, FL.
  
  First and foremost, I would like to personally apologize for the inconvenience you experienced. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location, and the appropriate measures will be taken.
  
  Our system does not indicate you cancelled your reservation with Booking.com, so the reservation was charged as a no-show. Please query the property directly for any compensation requests: (XXX) XXX-XXXX.
  
  Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.
  
  If you have any questions, please do not hesitate to call us at X-XXX-XXX-XXXX, if calling from outside the United States the number is X-XXX-XXX-XXXX. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace number #GRL9WSHW.
  
  Thank you,
  
  Dan J.
  Customer Care
  
  
  Consumer Response /* (3000, 7, 2022/08/04) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  When I called the motel 6 I was told they had no rooms left and that my reservation was never processed that my card was denied. I've contacted the motel directly and every time get hung up on or leave a message. The few times I spoke to the manager he drilled me on questions as to man or woman I spoke with and I answered all his questions correct the lady I spoke with before him confirmed the room I had tried to reserve was in fact rented to someone else that night and she told me they would refund my card. I have never been talked down to like that manager did to me he was very sexist asking questions about my husband and why he wasn't the one calling when he was the one who went into the lobby while I waited in the truck with our baby girl the 1st time we heard that they had no rooms avaliable and that my reservation was canceled due to my card. Curious anyways how after the 1st transaction when my card was denied is the hotel able to run it a 2nd time without my consent? I believe I have every call made recorded I will go thru my files and upload them hopefully your company records calls so I don't waste anymore of my time on this matter and you can hear for yourself the tone and unprofessionalism I heard. I have rented rooms at motel 6 dozens of times a year look it up I haven't in awhile even if service I received at other locations was outstanding that 1 bad experience has made me not want to give your company another dime. The Coos Bay location reviews are horrible I can see why now. If crediting my card is not possible for whatever reason I would be happy just being compensated a nights stay just for the rudeness and hassle I've received. Otherwise like I said you've lost thousands in my business as well as Co workers business.
  
  
  Business Response /* (4000, 9, 2022/08/06) */
  Dear ******* *********,
  
  Thank you for reaching out to us regarding your experience, please accept our sincerest apologies for the inconvenience. Please contact property management or booking source for any compensation requests.
  
  Thanks,
  Kamal K.
  Customer Care
  
  
  Consumer Response /* (4200, 11, 2022/08/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They hang up and refuse to refund my money. I came to you after I exhausted every effort trying to deal with them directly

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set out on my vacation at 2 am on July 22,2022. arrived to check into the Motel around 130pm...check in wasnt until 3 but decided to see if they were done early. Upon arrival was told they only had one person arrive in house keeping and the room would not be ready until 430 or 5. I had 2 reservations in my name..1 for 1 nite and 1 for 5 days since travel plans had changed. i was paying cash but only allowed to pay for 1 reservation.I had to pay for the 2nd one the next day. I paid for the first night and was told to come back later. Upon my return the room i booked was still not ready and I was put in a diff room so as to not have to wait until after 8pm.but the night lady...she did tell me about the weekly special which saved me about 60.00 and the next morning the manager Rachel was able to fix my billing accordingly. Those 2 were the only staff that were professional and helpful. The rest were obnoxious..loud and irriated at having to do a job.Pants hanging down past butts...always on phones...
  The room...no blankets unless you request them..no iron..hangers,,no cookware as adveritised..Room floor was covered in water..as if someone mopped but did not dry it up so we got towels and used 12 to dry floor. Room smelled heavily of smoke...tons of gnats all over. I ended up cleaning the room myself and wiping down walls and baseboards. The shower did not drain properly. Lots of night activity as in shady things. The security guy was a joke and never attended to calls of yelling and or drinking late into the night.
  The way the property looks online and what you actually get is a huge bait and switch.Also on the 3rd day someone tried to charge my card even though the room was paid in cash. I left that Sunday even though room was paid until Tuesday. Other motels were booked solid so I could not even change.

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Dear ****** *****,
  
  I want to thank you for contacting Customer Care and letting me know about your unfortunate experience at our Studio 6 in Greensboro, NC. Please accept our sincerest apologies that your stay was less than satisfactory.
  
  Studio 6 takes reports of poor conditions very seriously. Your report has been forwarded to the appropriate department and you will receive a response back within the next 5 days.
  
  Our records do not reflect any early check-out. Please send zero-balance alternate lodging receipts on official letterhead for the dates not stayed to [email protected]
  
  If you have any questions, please do not hesitate to call us at 1-800-557-3435, if calling from outside the United States the number is 1-614-601-4089. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week.
  
  Please refer to report number # GRW5FMWD.
  
  Thank you,
  
  Dan J.
  Customer Care
  
  
  Consumer Response /* (3000, 7, 2022/08/04) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Here is my flight info and shows completed flights...I left Sunday as I stated nobody was at desk left keys in room as I've done before qhen traveling...I jad to be at Airport at 3am.Here is the proof I did indeed leave since they are claiming they need proof i did not stay till Tues
  
  
  Business Response /* (4000, 9, 2022/08/07) */
  Dear ****** *****,
  
  I appreciate you contacting us regarding your experience at our Studio 6 property in Greensboro, NC.
  
  First and foremost, I would like to personally apologize for the inconvenience you experienced. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location, and the appropriate measures will be taken.
  
  You are a valued guest, and we hope that you will consider this an isolated incident. Please accept the check refund for $196.20, which will be mailed to the address provided to the BBB and arrive within the next 30 business days in an envelope marked "G6 Hospitality".
  
  Studio 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.
  
  If you have any questions, please do not hesitate to call us at 1-800-557-3435, if calling from outside the United States the number is 1-614-601-4089. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace number #GRW5FMWD.
  
  Thank you,
  
  Dan J.
  Customer Care
  
  
  Consumer Response /* (2000, 11, 2022/08/08) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:07/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called ahead of time to confirm what I needed to check in was told nothing it's all taken care of, that was voy bvb the case at all. Was told yo arrive around noon. 3pm and my room was not ready. Didnt get a room until closer to 4. Got to the room and first thing I notice are crumbs all over table next to bed. I PAID for a deluxe queen room. The refrigerator was so loud I had to unplug it to sleep. There was no bathtub which was why I choose deluxe. I had no hand towels and the floor was not swept or mopped. The person next door screamed all night long. I called front desk but nothing was done. I was put next to the staircase so I was woke all night by people coming in and out. I did not get the room I reserved. I did not even get a clean room. The room was not ready like I reserved it to be. The front desk was beyond rude and could not answer any questions. As soon as I saw the room I asked for a refund because it was not the room I paid for I was told no. The stay was so awful I left at 4am and went to best western.
  

  Business Response

  Date: 09/12/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Dear ******** *******,
  
  I want to thank you for contacting Customer Care and letting me know about your unfortunate experience at our Motel 6 in Livingston, CA. Please accept our sincerest apologies that your stay was less than satisfactory.
  
  Motel 6 takes reports of poor conditions very seriously. Your report has been forwarded to the appropriate department and you will receive a response back within the next 5 days.
  
  If you have any questions, please do not hesitate to call us at 1-800-557-3435, if calling from outside the United States the number is 1-614-601-4089. Our office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week.
  
  Please refer to report number # GRTTGN75.
  
  Thank you,
  
  Dan J.
  Customer Care

• Initial Complaint

  Date:07/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm ***** ******. Im submitting a complaint on behalf of Reda Aziz who is a foreigner and doesn't speak English very well. Mr Aziz checked-in around midnight or after on 7/16, Saturday and paid for 8 days stay. They charged him $419+. No water in the room. On Sunday he went to the room around midnight again (he works at a convenience store 8-11pm daily. The TV will not turn-off and the aircon's thermostat doesn't work. It was freezing and very noisy. The thermostat isn't allowing him to increase the temp. Needless to say, he wasn't able to sleep because of the coldness, noisy aircon and tv. When he got off on Monday at after 11pm, he went to the motel to pickup his luggage to avoid another sleepless night. Today, before 11am, Mr Aziz went to the motel to checkout and ask for a refund for six nights. one for the bad night (he didn't get any sleep) and for Monday, 7/18 and the rest of the week. They refused to give him a refund!!! I went to the motel this afternoon and speak to the mgr and told him about the complaint. We went to his room and the tv was still on, The 2 remotes didn't work and the tv's off-on button cannot be seen if you're not familiar with it. It's in the bottom of tv and is black. The mgr said that they have a No Refund Policy but no where was posted on their wall regarding No Refund! That is unfair and is highway robbery!!! They're taking advantage of someone who doesn't know the law in the US. Also, he wasn't given a receipt until he checks out on the 8th day, 7/24. He tried to checkout this morning but Motel 6 won't give him a refund!!! The charge of $419+ was already posted on his credit card. Please help!!! Thank you.

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 5, 2022/07/26) */
  Hello ******
  
  Thank you for reaching out to us regarding your experience, please accept our sincerest apologies that your stay was less than satisfactory. We are able to confirm that a partial refund has been sent via check and please allow 30 business days for its arrival. We hope you view this as an isolated incident and continue to use Motel 6 for your future lodging needs.
  
  Thanks,
  
  Kamal K.
  Customer Care
  
  
  Consumer Response /* (3000, 7, 2022/07/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Actually, Mr AZIZ only stayed two nights (the night there was no water in the faucet). It was fixed the next day after he reported it. The next night, the aircon was so loud and temp can't be increased so he couldn't go to sleep. He works seven days a week at a convenience store (8-11pm). So he needs to be refunded for 5 days please. Thank you.
  
  
  Business Response /* (4000, 9, 2022/07/29) */
  Dear ******
  
  I apologize for any inconvenience this is causing you. Our records indicate that three nights refund has been processed back to guest credit card and two night refund has been sent via check. If you have any questions, please do not hesitate to call us on 1-800-557-3435. If calling from outside the United States, the number is 1-614-601-4089. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to report number #GRD4GP7S.
  
  Thanks,
  Kamal K.
  Customer Care

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late 2021, I made 5 continuing reservations (28 days is the maximum per reservation) at the Studio 6 - Austin Texas Midtown. Residents are supposed to get a sales tax refund after 30 days and charged no further sales tax. But I was told that they did not have to honor the prices quoted in the reservations and that rates had increased during my stay. Therefore, I was charged approximately $1,100 more than the quoted rates in the reservations. I have contacted G6 Hospitality twice and have gotten the run-around. I have asked for a refund of the over-charges.

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/07/24) */
  Dear ******* *********,
  
  I appreciate you contacting us regarding your experience at our Studio 6 property in Austin, TX.
  
  First and foremost, I would like to personally apologize for the inconvenience you experienced. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations to you as a customer with our location, and the appropriate measures will be taken.
  
  The property previously indicated they had left you and voicemail advising that they had looked into the matter and that there were no overcharges, as rates fluctuated after your initial reservation. Please query them directly for any further concerns: (512) 458-5453
  
  Studio 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns, and look forward to providing your future lodging needs.
  
  If you have any questions, please do not hesitate to call us at 1-800-557-3435, if calling from outside the United States the number is 1-614-601-4089. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to trace number **********
  
  Thank you,
  
  Dan J.
  Customer Care
  
  
  Consumer Response /* (3000, 7, 2022/07/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They have not explained why the prices on the original reservations were not honored. The cited voicemail merely asked me to call "Anna" at the Austin Studio 6. When I did so she told me that corporate customer relations were handling the matter and that I should wait for their correspondence. Once a reservation is made, those quoted rates are supposed to be honored, even if other rates have increased.
  
  
  Business Response /* (4000, 9, 2022/07/27) */
  Dear ******* *********,
  
  I do apologize, but any compensation requests would have to be directed to the property: (512) 458-5453.
  
  Thank you,
  
  Dan J.
  Customer Care
  
  
  Consumer Response /* (4200, 11, 2022/07/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Corporate says to contact the property but property says corporate is handling it. This is just a run-around. Aren't there any policies which all of the properties must adhere to? The BBB has done what it can; anything more is just a waste of time.
  
  
  Business Response /* (4000, 13, 2022/07/31) */
  Dear ******* *********,
  
  I do apologize for the inconvenience. Your concerns will be investigated internally, but any compensation requests would ultimately be at the property's discretion.
  
  Thank you,
  
  Dan J.
  Customer Care
  
  
  Consumer Response /* (2000, 15, 2022/08/01) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I really have no other choice since corporate and the property reference each other. I would still like an explanation as to why the prices quoted on the initial reservations were not honored and what exactly is the policy on sales taxes on stays over 30 days.

• Initial Complaint

  Date:07/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked in to the Motel 6 in ******** Arizona on July 1, 2022. I had two separate reservations. One to start on the first to end on the 4th, then the 4th -7th. The front desk person saw my second reservation and said that he could get me a cheaper rate and for me to cancel the second one and see him later. I did that. Only to find out that it was not cheaper, was non refundable and was not a military discount. Also he charged me for 7 days and I was only to be in town until the 7th. He made my reservation to end on the 11th. I explained to him that I was in town for work and that I was leaving on the 7th. I explained to him that I was to go on to ******** Arizona which is about 1 1/2 hours one way from ********. He stated, "I'll drive you. I like looking at your face." We checked in and right away we were disappointed. There were shot gun shells in the parking lot, the police was always there, noise in the parking lot because people were drinking at all times of the night, the toilet was broken and would not flush, the room was dirty, no toilet paper, blankets and sheets were filthy. When I complained to him about the toilet, he called my room and told me to get out in one day because I had dogs. I told him that I had dogs when I checked in. Then he stated that if I were to come back that he would have me arrested. I checked out the same day. Only to find out that they still charged me for the second reservation. I told him that I was not staying there and was already home. He checked me in anyway, even after I left the property. He stated that he did that because he was not giving me my money back so he wanted to show me as being checked in. I want a refund back for both the initial stay and my reservation that was to start on the 4th of July. I was in town for work. I work as a registered nurse and I am also a veteran. I served my country and continue to serve. See bank statement July 5th, two charges from motel 6. I feel that I was sexually harassed and disc

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/07/26) */
  Dear Tracie,
  
  I appreciate you contacting us regarding your experience at our Motel 6 property in ********, AZ.
  
  First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard and I would like to thank you for bringing this matter to our attention. We will review your concerns along with our expectations of you as a customer with our location and the appropriate measures will be taken.
  
  Please contact the property management at the with any additional compensation request, they can be reached at (XXX) XXX-XXXX.
  
  Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify us of your concerns and looks forward to providing your future lodging needs.
  
  If you have any questions, please do not hesitate to call us on X-XXX-XXX-XXXX. If calling from outside the United States, the number is X-XXX-XXX-XXXX. The office is open 9 a.m. to 10 p.m. Eastern Time 7 days a week. Please refer to report number **********
  
  Thanks,
  
  Kamal K.
  Customer Care