Complaints

This profile includes complaints for UWorld's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

UWorld has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  UWorld

  9111 Cypress Waters Blvd STE 300 Coppell, TX 75019-4858

  
• 

  Roger Philipp CPA Review

  830 N Point St San Francisco, CA 94109

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I acquired lifetime access to the *** CPA review in 2018 for approximately $2,000. In 2024, *** was acquired by UWorld. Before this acquisition, when my subscription expired, I could simply email support to extend my access, as I held a lifetime subscription. However, in 2025, UWorld instituted a new policy requiring customers to provide proof of their NTS to extend access, which incurs a fee of $250. This change contradicts the original terms of service I agreed to with ***.

  Customer Answer

  Date: 05/30/2025

  This complaint has been successfully resolved with UWorld

  Business Response

  Date: 05/30/2025

  Our customer service team worked directly with the customer to fully resolve the issue.

  Customer Answer

  Date: 05/30/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally purchased their 2024 November *** prep package because that was the only one listed on their app and there was no 2025 option as of may 1st 2025. After the purchase I still had no access so I reached out to their support team via email. I was told to dispute the charge and then re-purchase the program again. The problem is that I dont want two separate $750 dollar charges increasing my credit usage if I purchase their 2025 package while waiting for a refund on the 2024. When I told them about my concern I was told to just wait for the refund, but that means Ill be without the product I purchased for multiple days or weeks! I asked for them to simply change my subscription to 2025 and they told me they couldnt. This will end up being a massive waste of time for me and they should have the ability to simply change my subscription on their end and if I do end up disputing the charge later then they can revoke it. As it stands, I already sent money over and theyre getting an interest free loan until the dispute is settled. Their app is selling a product that doesnt exist and when the customer asks for support were being told to kick rocks and take it up with our credit card companies.

  Customer Answer

  Date: 05/07/2025

  Hi,

  Uworld has responded in a satisfactory manner. The support I received after submitting the complaint has been above average and a 20% discount is 5% more than the 15% discount that they're currently offering which compensates me adequately for the week I missed out on with this whole debacle. The dispute with my card company has been resolved in my favor so I don't any any further issues.

  Thanks,

  ****

  Business Response

  Date: 05/07/2025

  Our customer service team has worked directly with the customer to resolve this matter.
  

  Customer Answer

  Date: 05/08/2025

  I have reviewed the business response and accept this resolution. Hi,
  
  Uworld has responded in a satisfactory manner. The support I received after submitting the complaint has been above average and a 20% discount is 5% more than the 15% discount that they're currently offering which compensates me adequately for the week I missed out on with this whole debacle. The dispute with my card company has been resolved in my favor so I don't any any further issues.
  
  Thanks,
  
  ****

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2023, I purchased a Platinum *** Review Course (2023) through *************** Learning (receipt attached). At the time of purchase, this product was guaranteed (by *****) to be accessible until I passed all sections of the *** exam. Later in 2023, ***** was acquired by UWorld and my subscription is supposed to still be accessible until I pass through them.Also attached is an email transcript I have had with their customer support team today in order to get my subscription "renewed" once again, but this was to no avail. In the email chain, they are stating I must provide an Notice To Schedule (NTS) in order to be eligible for another extension/renewal. This requirement seems to be one they have just come up with, because it was not a requirement when I emailed them about renewing in February 2024, and I can not find anything explicitly stating an NTS to be a requirement under the Subscriptions FAQ section of their site. I have also found social media forums with users discussing very similar frustrations with UWorld, right down to being told they need an ****** I stated to UWorld in the attached email thread, I do not see how it is right to expect someone who is 0% prepared while also working full-time and in grad school to pay the hundreds of dollars it takes to register for an exam section and get an NTS, as that starts the 6-month clock a candidate has to take the test. This timetable would be much more reasonable if I had access to the study materials I have paid for first. Instead, I can not help but feel that UWorld is holding the materials I own from me for a ****** (that ****** being the hundreds of dollars in fees to register and obtain an NTS).If the BBB is able to assist in this matter, the desired resolution from my perspective is either a full refund for the $1,603.93 I originally paid to ***** for these materials or access to what I have already paid for, which UWorld has refused to offer.

  Business Response

  Date: 03/19/2025

  Our customer service team has worked directly with the customer to resolve this matter. The customer can contact us at ********************************** with any additional questions or concerns.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have bought their subsription for 6 months for nearly $500. I have been facing constant glitches since then. I reported several times, but nothing was done. Now, today my subscription expired and I had to do many blocks, but I was nt able to as it take well over 30 minutes to login not once after every 20 minutes it does not let you view pictures and show error. I am extremely exhausted as it has been happening sinceday 1. Not only that they took several days when I was not been able to create blocks as it was showing zero questions, but actually there were well over 40. My preparation has been extremely impacted and I have my exam soon.

  Business Response

  Date: 02/17/2025

  Our customer support team has reached out to this customer several times without a response. Wed like to do a virtual screensharing session with the customer to see and understand the problems, because no other customers report seeing these issues. If the customer will reach out to us via our support email at *********************************** then well work with them to resolve this matter.

  Customer Answer

  Date: 02/21/2025

  I am rejecting this response because:   

   

  What's the purpose of team viewer. My exam is soon, I cannot keep wasting my time. I have sent them many videos.first they said just sent video then team viewer. I spent great amount of time making videos. They said they will tell how they are not able to see my pictures and videos which they clearly can. Then they accessed that I'm not even trying troubleshooting which was clearly apparent in one video where despite trying incognito it was not working. I cannot believe that I had bought their qvank for every step and this is how they are treating me. Now they are just sending replies to my previous emails just to show bbb that they followed up. Disgusting 

  Business Response

  Date: 02/21/2025

  Weve tried unsuccessfully to do a screen-sharing session to help this customer resolve their technical issues. No other customers are reporting similar issues. We stand ready to do a screen-sharing session to see if we can resolve the problem. Otherwise, this customer has used 100% of their question bank. If this customer does not want to do a screen-sharing session with us, we can offer a $40 refund for the unused portion of the self-assessment forms.

  Customer Answer

  Date: 03/02/2025

  I am rejecting this response because: I only know how I used the Qbank without any assistance and loading the entire thing 5-6 times. Additionally, please review most of my blocks were created on Dec 1st due to the issue and I have not completed most of them, thet are OMITTED (Not 100% solved). Also, I have biostats, ccs cases along with 2 forms, NOT only 2 forms. I would be more than happy if uworld would be king enough to refund me atleast 300 so I could buy another subscription and make up for the lost time. I would be more then happy to screenshare then if the issue persists. Also, this should have been done when I was reaching uworld multiple times, not when I filed the complaint. Many of my friends are facing technical issues too, so it is not just me.

  Customer Answer

  Date: 03/06/2025

  Can you please ask uworld that I agree to $40 refund. I don't know why my complaint is closed, but I have no other option now

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for UWorld and paid more than $400. The terms and conditions are very long and didnt read them alllike most users Id assume. While using the product, I took some screen shots of key ideas or questions I missed because they were easier to reference then on the site. I received a pop up that I could not take a screen shot and that my sample test could end prematurely. On the second shot, I received the notice that it would be my final warning before the test would end. There was no warning that my account would be deactivated. On 12:00 pm on December 14 I received an email that my account would be de activated if I used the screen shot feature anymore. Although I did not use the screen shot feature after 12:00 pm, my account was deactivated. I dont know if they backdated the order or it was behind but this doesnt seem fair. Aside from this email, there was no forewarning in the pop up messages. I have had the account for about two weeks and it is I just and unreasonable to bury this information towards the end of a the long terms and conditions and then to give the one resolute warning after all such activity ceased, yet proceed to cancel it anyway.

  Business Response

  Date: 12/24/2024

  Our customer support team worked directly with this customer to resolve the matter to their satisfaction. Theyve offered to remove the complaint from the BBB.

  Customer Answer

  Date: 12/24/2024

  I have reviewed the business response and accept this resolution. I agree. I would like to remove this complaint. I have been to busy to call. Can you remove the complaint for me. The company was very helpful. 

• Initial Complaint

  Date:10/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2016 I purchased a *** silver "Unlimited Until You Pass" package from ***** ***/Efficient Learning (Order ******). In 2021, I upgraded to the *** platinum "Unlimited Until You Pass" package with ***** *** (Order ********). At the time of purchase, the agreement was simply unlimited access until I get a passing score for all 4 parts of the *** exam. There was no requirement I had to actively and continuously study. There was no mention I had to submit any evidences of upcoming registered tests after the initial 3 ******** 2023, ***** was acquired by UWorld, who confirmed that "Unlimited Until You Pass" would remain intact. UWorld, however, removed my access immediately after I sat for the first exam section. They refused to give me access back to study for the next exam section without an evidence that I sign up for the next exam section. I do not want to sign up for the next section too far out. This is a one-time perpetual purchase, not a subscription-based purchase. UWorld must not change a legal agreement without my consent. They can only apply the new rule to the new subscribers and not the existing ones who were covered under the old contracts. This is fraudulent tactic for UWorld to avoid honoring old contract liability they took over when they acquired *****. I hereby request them to reinstate my unlimited access to the course material I paid for asap and stop removing it whenever they feel like.

  Business Response

  Date: 10/31/2024

  Our customer service team has been communicating with the customer on this matter. They have sent a proposal for an extension to allow the customer additional time to prepare for their exam. We await the customers response to this proposal to resolve this matter.

• Initial Complaint

  Date:08/31/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Plantinum Lifetime CPA study course from ***** a couple years ago. Recently, UWorld acquired *****. They stated they would honor the Lifetime study agreement so we would have access to study materials we paid for but now they are stating we have to provide an NTS to keep access to study materials. This means we have to pay to sit for an exam earlier than we may be ready (which they expire and we would have to pay again if we weren't ready in time). This is going against what I originally paid for. I should be able to retain my Lifetime access without having to pay additional or prove that I've scheduled for the exam. UWorld needs to honor the agreements that were made.

  Customer Answer

  Date: 09/05/2024

  UWORLD reached out and extended my access. You may close the complaint now. Thank you.

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 courses from ******, one for FL and another for GA bar prep. I repeatedly notified ******'s various staff persons including ********************* to open ************** for me earlier than they normally do for other students. I explain to then I have *** accomodations and I really need additional time to prepare. But no one at your subsidiary ************** is willing to even acknowledge my need let alone provide me additional time to study. Moreover, the courses include attorneys calling students at least 2 times to give them advise and assistance. This core aspect of the service was not performed by ******. First sttorney I scheduled a call was running late at the airport and talked to me on his way and didn't gave me any useful guidance. Second person I emailed completely ignored my email and phone calls. Then after 3 days I called again, she hadn't even read my email detailing the support I need and she was really cold and unhelpful on the phone.I demanded ****** to refund me all the money I paid them because ****** have systematically refused to perform per the agreement in giving me resourses to succeed. Instead, ********************* threatened that they will bar me from using the products because of use of my profanity. Their failure to provide me quality services for thousands of dollars I paid is the reason for use of my profanity. They proviked me and are accusing me of using profanity. I filed a BBB complaint against Themis and I will do the same against Uworld since Themis is now a subsidiary of UWorld. I demand that Themis and UWorld please live up to the agreement or provide me a refund so I can move on to a different bar prep company.

  Customer Answer

  Date: 08/08/2024

  Better Business Bureau:

  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed.

  Sincerely,
  *************************

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Uworld has been refusing to issue me a refund for my USMLE Step 1 Qbank when it is only 38% used. I did not ask for a full refund, I asked for store credit to purchase an entirely new qbank from uworld, basically as an exchange. While I do know their refund policy, their policy is not as strict as I have attached photographer evidence of a Uworld rep making an exception to swap out a Qbank. I am simply asking to swap my Qbank for store credit, even if it is prorated. For such an expensive item, this does not seem like a big ask..

  Business Response

  Date: 07/31/2024

  Our customer service team worked with the customer directly to resolve this matter and the issue is now closed.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was looking to extend the subscription. Have been a loyal customer and they are taking advantage of students and their financial dilemmas without offering any compensation, discounts or offers. In addition there is no prompt response to help when needed. And they have done nothing about updating their software or taking suggestions in changing or offering new features despite feedback. Instead they increased the amount on their products with no change to benefit the customers or students. In comparison to other companies, this company has remained unchanged in it's quality of what it offers yet increased it's prices!

  Business Response

  Date: 07/16/2024

  We reviewed this customers account and request. The customer bought a ****** renewal license and contacted our support team on day 29 of the 30-day access, stating they had intended to purchase a 60-day renewal and requested a discount to upgrade to the 60-day package. Our policy is to work with customers within 1 business day after purchase if they select the wrong package when making the original renewal purchase. However, the customer used the product for 29 days before claiming the error. There is a countdown timer visible each time a customer accesses the product. The product offers adequate notice, and the customer fully used the product and agreed to the terms and conditions by accessing it. Our support team advised the customer to purchase an additional ****** renewal, which is in line with the terms of use and our policy. We cannot offer the requested refund.