Complaints

This profile includes complaints for UWorld's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  UWorld

  9111 Cypress Waters Blvd STE 300 Coppell, TX 75019-4858

  
• 

  Roger Philipp CPA Review

  830 N Point St San Francisco, CA 94109

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has been subscription of UWORLD purchased through my Affirm account that I havent authorized. Request to close subscription and refund. Loan ID: *********

  Business Response

  Date: 04/27/2023

  It appears the individual's Affirm account was accessed without authorization and used to make a purchase of a UWorld product. We do not have access to Affirm accounts, so we are unable to verify what was purchased or the associated UWorld account. We advised the individual to dispute the charge with ******. Affirm would then contact our support team with that information and, once verified, the fraudulent account will be deleted and the refund would be issued to Affirm.
  

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I had a Uworld subscription that expired two hours ago but I have been having difficulty on my side renewing this before the deadline tonight. I completely intend to buy a 30 day renewal and would appreciate a day extension of a grace ****** for the opportunity of renewal if possible to continue my education for step 2.-step 2 ***** -expired 3/30/23 at 11:59, current time 2:14 on 3/31/23 -would like day extension please to have opportunity to renew

  Business Response

  Date: 04/04/2023

  Our customer support team resolved this ticket within 90 minutes of the same day the BBB complaint was made. We extended a grace ****** to 4/2/2023 for the customer to renew and she renewed on 3/31/2023. The customer is encouraged to reach out directly to our customer support team if there are any further issues.

• Initial Complaint

  Date:02/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased uworld subscription and was preparing for my USMLE STEP 1 test in less than 2 months from now and now they have Deactivated my uworld account with a claim of "change in ownership" of the account.
  
  First of all, I have explained to them that the account ownership has not changed. I just changed my email address. There is an option to change the email address and I used that option to change it. Nothing else, even the payment method or address is not changed.
  Secondly I have tried to explain them everything in detail that even if they do not like my email address changed then they can revert it back to the previous one. Why would I change my ownership of account just 2 months prior to my test?
  I have sent them multiple emails since 3rd February. They are not replying to me on purpose and are ignoring my repeated requests via email.
  They are not even replying to me let alone explaining anything. I used another email to contact them and I received an instant response within minutes which shows that they are not replying on purpose.
  
  Now I am willing to provide every piece of information required for their verification purpose to prove that I am the original account owner. In return, I would request them to reinstate my account and make up for the lost days by extending my days of subscription.
  
  Waiting for your kindness.
  

  Business Response

  Date: 03/22/2023

  Business Response /* (1000, 5, 2023/02/17) */
  The original account owner reached 89% usage and completed 95% of the test stats before calling into our support team, requesting a free month extension, and then resetting the question bank. Immediately afterward, the account not only changed email addresses but also IP addresses. A new account owner's name appeared on the account. A cursory online search shows that the new account owner is different from the original. Reselling one's subscription violates our terms of service, which is something all users must agree to upon purchase, so the account was terminated.
  
  
  Consumer Response /* (3000, 7, 2023/02/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I am aware of the usage, I used it myself. Plus, I was not prepared well for my STEP 1, so I scheduled my exam a little ahead, in the meantime I was using the account for preparation, so that explains the usage of the account.
  Change in email address is because I was not getting notifications on my previous email and change in IP is because I am a resident of ****** in medical school. I travel from my home in another city and come to hostel in another city. I usually wait on bus stations and practice my **** there.
  There is no reselling involved, I just explained the reasons that you mentioned earlier about the change in email address and the IP address. I paid of 100% usage, I am entitled to use a 100% of my account, 89% is way below.
  Plus there is no change in the account owner's name. I am attaching the screenshot of my account before I changed the email, so you can clearly see nothing was changed except the email.
  
  I am saying it again, that if you still believe that the ownership has been changed, then simply revert my email address to the previous email address, log me out of all devices and then allow me to LOGIN only 1 device. This is all I need for now.
  Again, if you need any identity proof, if there is anything that would make it clear that I am the original user, then I am willing to provide it.

• Initial Complaint

  Date:10/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid to renew subscription
  Amount: 199.99$
  Date: 13 October 2022
  Product: Qbank renewal for 60 days
  
  Problem: account deactivated the next day after accepting the 199.99$
  

  Business Response

  Date: 12/29/2022

  Business Response /* (1000, 5, 2022/10/18) */
  The customer tried to renew her account on Oct. 13, 2022, using multiple forms of payment, all of which declined. The account was suspended based on our customer protection policy due to the multiple declined transactions. The account was reinstated on Oct. 14, 2022, and a free single-day extension was provided. The customer has been using the product every day since its reinstatement on Oct. 14. We reached out to the customer on Oct. 18, 2022, and explained what had happened. The customer said she would attempt to retract the complaint from the BBB because her subscription is working fine without issues.